Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Trellis free trial period and i canceled during trial period and they they STILL charged me 40 bucks! They also alert judges somehow when you are looking at records or downloading any. My judge the day after i downloaded went on to change things when the case hadnt been updated for a year since. WOW.

  Business Response

  Date: 11/01/2023

  Greetings, 
  
  Thank you for your message and patience. We appreciate it and look forward to assisting you. 
  
  In regards to your correspondence, we see that you did sign up for our free trial initially on September 7th. We also do see that you had also then approved for the subscription to be activated on Sept 9th, prompting the charge. 
  
  As courtesy, we have gone ahead to resolve the issue on the account. If you have any additional questions, please contact us at ********************************** and we will be happy to assist you. 
  

  Thank you again for your patience. 

  
  

• Initial Complaint

  Date:09/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed to remove my personal information from her website

  Business Response

  Date: 10/03/2023

  Greetings,
  
  Trellis Legal Intelligence is committed to furthering access to public records and transparency in the **** justice system. 
  
  As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record. 
  
  However, upon request, we will redact identifiable information from visibility by ****** and other search engines. 
  
  There is no requirement to open an account with ******************** to submit a redaction request as anyone can freely submit the request by submitting the request form.
  
  If you would like your information redacted from search engine results, please open the case URL at issue and press the Request redaction link at the bottom right hand side of the page. 
  
  
  If you have other questions or need assistance, please contact us at **********************************

   

• Initial Complaint

  Date:09/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************************************************************************************* I would like the above link removed from public view ASAP. I have reached out to the site requesting to have it removed and they have refused. They have no right to post this publicly with all of my personal information including my address on the site for public view. I have rights to privacy and requesting this information to be removed at once.

  Business Response

  Date: 10/03/2023

  Greetings,
  
  Trellis Legal Intelligence is committed to furthering access to public records and transparency in the **** justice system. 
  
  
  As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record. 
  
  However, upon request, we will redact identifiable information from visibility by ****** and other search engines. 
  
  There is no requirement to open an account with ******************** to submit a redaction request as anyone can freely submit the request by submitting the request form.
  
  If you would like your information redacted from search engine results, please open the case URL at issue and press the Request redaction link at the bottom right hand side of the page. 
  
  
  If you have other questions or need assistance, please contact us at **********************************
  

   

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trellis Law continues to post a civil case I was involved in on their website against my consent. I have requested numerous times for them to remove my private information. This is a crime to post a persons private information to the public. I am seriously considering taking legal action against this poor excuse for a company for publishing my private information. Here is the case I am demanding that has to be removed from their site.************************************************************************************************************************************************

  Business Response

  Date: 09/05/2023

  Greetings,
  
  Trellis Legal Intelligence is committed to furthering access to public records and transparency in the **** justice system. 
  
  
  As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record. 
  
  However, upon request, we will redact identifiable information from visibility by ******. 
  
  There is no requirement to open an account with ******************** to submit a redaction request as anyone can freely submit the request by submitting the request form.
  
  If you would like your information redacted from search engine results, please open the case URL at issue and press the Request redaction link at the bottom right hand side of the page. 
  
  
  If you have other questions or need assistance, please contact us at **********************************
  

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20504559
  
  I am rejecting this response because this company is constantly making my personal business public. I want it in writing that my personal business will never show up on their website ever again. I will seek legal action if I have to constantly be fighting with Trellis about publishing my personal business.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/03/2023

  ************************** is a matter of public record, provided and originally published by trial courts throughout the US. If the name came up on our website, it's likely because it was listed as a party or counsel in a trial court case.
  We may redact an individual's name upon request, as a courtesy, upon the submission of the request.
  If there is a concern with the name being listed on public court records, the best course of action would be to obtain an Order to Seal from the applicable court.
  
  Thank you again for your patience. 
  
  

  Customer Answer

  Date: 10/08/2023

   
  Complaint: 20504559
  
  I am rejecting this response because I am fed up with constantly having to request that Trellis remove my personal business from their site. Its a shame that this company exists on displaying the personal business and hardships of others. This is unethical and downright disgusting. These lowlifes should be investigated and shutdown.

  I want it in writing from Trellis that they will never show my personal business on their website ever again. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/01/2023

  Greetings,
  
  Thank you for your message and patience.

  In regards to your correspondence, we are a legal research platform serving lawyers and law firms throughout the nation. As we are a data service provider, we are not related or connected to any specific court(s) or attorney.

  Our data is a matter of public record, provided and originally published by trial courts throughout the US. If the name came up on our website, it's likely because it was listed as a party or counsel in a trial court case.

  We may redact an individual's name upon request, as a courtesy..
  If there is a concern with the name being listed on public court records, the best course of action would be to contact the applicable court, regarding the option to seal information contained on the public court record.
  
  Thank you for your patience. 

• Initial Complaint

  Date:08/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defamation and ************ Injury.Trellis Law has a website which I just saw after looking up my name after reading an FTC article.I am named as a defendant in a case of harassment when the polar opposite is actually true. I actually won a restraining order before a judge of course, against a mentally deranged and very dangerous neighbor known to police, fire department and the business community. He had to move from the city. The Trellis Law entry seems to be updated or entered as of 2022. The case itself was from about ****. This company, Trellis Law, has numerous firewalls and paywalls, so that we can not contact them on their website. I cant even get a copy of their document, without paying them. However I do recall the neighbor like it was yesterday. Trellis even blocks the copying our of own messages to them (from their form) regarding removal, unless you subscribe and pay them. The url requested cannot be removed. This misinformation has the effect of severely damaging ones attempts to access ordinary services, ordinary housing and jobs. I am not going to pay Trellis NOT to defame me. BUT I will try to stop them. People will read Trellis case ID description and stop there. Harassment. This neighbor was dangerous and absolutely mentally ill and it is documented and he had to leave the city.I had wondered why I had so many baffling and strange issues with housing, services, jobs and employment agencies. Trellis makes their money with lies, misinformation, and weaponizing cyberspace.

  Business Response

  Date: 09/05/2023

  Greetings,
  
  Trellis Legal Intelligence is committed to furthering access to public records and transparency in the **** justice system. 
  
  
  As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record. 
  
  However, upon request, we will redact identifiable information from visibility by ******. 
  
  There is no requirement to open an account with ******************** to submit a redaction request as anyone can freely submit the request by submitting the request form.
  
  If you would like your information redacted from search engine results, please open the case URL at issue and press the Request redaction link at the bottom right hand side of the page. 
  
  
  If you have other questions or need assistance, please contact us at **********************************

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted a 14 day trial period with Trellis.law, canceled during that trial period and my credit card was still charged $39.95. I read online that others have had the same issue. Unfortunately I dont have proof of the cancellation.

  Business Response

  Date: 08/24/2023

  Greetings, 
  Thank you for your message and patience. 
  In regards to your correspondence, please note that the account listed under ******************* was already closed and refunded as courtesy back on July 28th, 2023 per your request with the account being closed with no other charges. 

  If you have some additional questions, please let us know at ********************************** and we will be more than happy to assist you as we did initially. 

   

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a trial account. Canceled several days before account converted. Billing continued for 2 months. Absolutely unauthorized. $198 charged. Theft.

  Business Response

  Date: 09/05/2023

  Greetings Daznierl,

  Please note that the below correspondence was sent to you directly on July 11th, 2023:
  
  "Thank you for your message and patience. We appreciate it and look forward to assisting you.
  In regards to your correspondence, we see that the request to close the account was initiated on June 15th, 2023, which was after the payment was already processed. As stated in our Terms of Service, cancellations must be made prior to payment date. As a result the account would have to finish its current cycle, which would have been June 30th.
  
  Also, it appears that you had accessed the closing procedure but did not complete the form fully so the fee was accessed on June 30th.
  
  As a courtesy, we still have gone ahead to cancel the account and issue a refund for ****** payment, which will credit back to you within 3-5 days.
  Thank you again for your patience.

  Best regards,

  The Trellis Team"

  Customer Answer

  Date: 09/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/12/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trellis says they will remove a case from their website if the court orders the case to be sealed. I sent them a copy of the order sealing the case (attached). They have taken no action and the case is still on full display. Their CEO *********************** is a lawyer blatantly disobeying a court order. She is licensed to practice law in **********, *************, and ***********.Continued display of my ex-wife's frivolous lawsuit against me, despite the order sealing the case, constitutes tortious invasion of privacy. I have written to them via their website and also by email as their website directs.

  Business Response

  Date: 08/22/2023

  Greetings,
  Thank you for your message and patience. We appreciate it and look forward to assisting you.
  We do confirm that we had already processed the initial redaction request including the seal order. For additional questions, please contact us at **********************************
  Thank you again for your patience.
  
  Best regards,
  
  The Trellis Team

  Customer Answer

  Date: 08/26/2023

   
  Complaint: 20281971
  
  I am rejecting this response because all they did was redact portions of my name on the case title.  My name still appears on some exhibits.  My current wife's name still appears on some of the exhibits.  Most importantly, the documents can still be accessed by anyone who signs up for their website.

  By court order, this case is to be sealed from view by anyone other than the parties and their legal counsel.  None of the documents are to be accessible by the public or Trellis subscribers.  Partial redaction is insufficient.  The case, and all related documents, must be removed from the Trellis website.  That is what "sealed" means.  The failure to abide by the court order sealing the case is an illegal violation of privacy.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged today for a subscription I already opted out of. My bank flagged it as fraudulent. I never intended to continue using this service. I used it the first day I used the trial and was done with it. Now, Im seeing a charge. I have emailed you guys since I have a phone number to get this stopped. It literally just happened. No one has replied or refunded my $100. This is unconscionable when the customer has stated they dont want the service. This company stole my money and refuses to take action to restore it. Rather than offer great customer service, you all choose to steal money and not offer to restore funds. Its not like I decided to stop service weeks into a subscription. How is this great customer service?

  Business Response

  Date: 08/01/2023

  Greetings, 
  Thank you for your message and patience. 
  In regards to your correspondence, we see that we had already reponded to your message and closed and resolved the issue back on July 3rd, 2023. Please note, any credits may take anywhere between **** days for processing. 
  
  Please verify with your bank regarding the credit and if there is still an issue, please contact us at ********************************** for further assistance. 

  Best regards, 

  The Trellis Team

   

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report the sharing of my personal and private data by Trellis.law. I recently discovered that my personal information was made available online without my consent or knowledge. My most personal and private information was contained in a court docket, and Trellis.law made all my court filings and records public. Anyone can search my name and find my very personal and private information online. I did not authorize the company to share my personal data with anyone. They run an illegal informational removal process. I value my privacy and have taken steps to protect it. It is unacceptable that Trellis.law is allowing my data to be shared in this manner. Trellis.law claims to offer the option to opt out on the surface and a way to remove your information. However, it does not abide by its own policy. The removal request forms do not allow you to submit such requests. I decided to email Trellis.law, and they refuse to obey a court order to seal my legal documents. What they are doing by exposing private information is a threat to my privacy. They are profiting by selling private information that was used to harm and I demand that Trellis.law take immediate action to rectify this situation and prevent it from happening again in the future. I also expect to be informed about any measures that will be taken to prevent further unauthorized sharing of my personal data.I look forward to hearing from you about the steps taken to rectify the situation. I would also like all my information to not be on ****** search as I have notified ****** but it never gets taken off that search engine either.

  Business Response

  Date: 07/28/2023

  Greetings,
  
  Trellis Legal Intelligence is committed to furthering access to public records and transparency in the **** justice system. 
  

  Upon review, we are sorry as we were not able to locate any correspondence to our ********************************** for assistance, otherwise, we would have been more than happy to assist you with the steps related to submitting a redaction request. 
  As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record. 
  
  However, upon request, we will redact identifiable information from visibility by ******. 
  
  There is no requirement to open an account with ******************** to submit a redaction request as anyone can freely submit the request by submitting the request form. Please note, in the form as well, there is an area to attach your order to seal from the courts, which will seal the specific case URL. 
  
  If you would like your information redacted from search engine results, please open the case URL at issue and press the Request redaction link at the bottom right hand side of the page. 
  
  If you have other questions or need assistance, please contact us at **********************************

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20184980
  
  I am rejecting this response because: I have done all necessary means for this company to take my information off the site. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/22/2023

  Greetings,

  
  Thank you for your message and patience. We appreciate it and look forward to assisting you.

  We do confirm that we had already processed the initial redaction request. 
  
  if you have any additional questions, please contact us at **********************************

  
  Thank you again for your patience.

  Best regards,

  The Trellis Team