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Business Profile

Data Analytics

Trellis Law

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 234 total complaints in the last 3 years.
  • 110 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I noticed you have my personal and confidential info /court info online for public viewing. Please delete it from the internet. Thank you.

    Business Response

    Date: 12/09/2022

    Business Response /* (1000, 8, 2022/10/24) */
    Greetings,

    Trellis Legal Intelligence is committed to furthering access to public records and transparency in the US justice system. As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record.

    However, upon request, we will redact identifiable information from visibility by google and other search engines.

    There is no requirement to open an account with Trellis to submit a redaction request as anyone can freely submit the request by submitting the request form.

    If you would like your information redacted from search engine results, please open the case URL at issue and press the "Request redaction" link at the bottom right hand side of the page.

    If you have other questions or need assistance, please contact us at *******************

  • Initial Complaint

    Date:09/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Both Trellis ****************************************** libel me, have fake documents, defame my character and attempt to exploit me. I want to be removed from the Trellis data base. This is the 2nd time Trellis Law has done this.
    In a court of law ************************ public defenders office and a female judge I was referred in to******************* for one year. At 2 weeks ********* I was referred to ********************* where ****** mngmt locked me out of my room infested with roaches, no a/c, broken microwave I fixed, fridge not on, tv not working. The ******* mngmt stole my intellectual property and attempted to steal my physical property.
    Trellis needs to dedact/remove and remove me permanently from their data base.
    **** needs to comply with the court and get me a low income apt comparable to *********** as stated to *********** last April. In 5 months I still have no apt near a grocery store.

    Business Response

    Date: 10/14/2022

    Business Response /* (1000, 5, 2022/09/26) */
    Greetings,

    Trellis Legal Intelligence is committed to furthering access to public records and transparency in the US justice system. As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record.

    However, upon request, we will redact identifiable information from visibility by ****** and other search engines.

    There is no requirement to open an account with Trellis to submit a redaction request as anyone can freely submit the request by submitting the request form.

    If you would like your information redacted from search engine results, please open the case URL at issue and press the "Request redaction" link at the bottom right hand side of the page.

    If you have other questions or need assistance, please contact us at *******************

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought documents through the site. One for *** and the other for **** I received an email 2 days later stating the documents can not be downloaded online. I have tried by phone, email and text to request a refund. There has been no response at all.

    Business Response

    Date: 10/17/2022

    Business Response /* (1000, 5, 2022/09/28) */
    Greetings,

    Thank you for your message and patience.

    Our apologies for the issues you had regarding your documents. Upon additional research, it appears the order was not completed and you were not charged for the items.

    Thank you for your patience.

  • Initial Complaint

    Date:08/24/2022

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website has fraudulent *** documents listed *****************************.

    Business Response

    Date: 10/17/2022

    Business Response /* (1000, 5, 2022/09/20) */
    Greetings,

    Trellis Legal Intelligence is committed to furthering access to public records and transparency in the US justice system. As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record.

    However, upon request, we will redact identifiable information from visibility by google and other search engines.

    There is no requirement to open an account with Trellis to submit a redaction request as anyone can freely submit the request by submitting the request form.

    If you would like your information redacted from search engine results, please open the case URL at issue and press the "Request redaction" link at the bottom right hand side of the page.

    If you have other questions or need assistance, please contact us at *******************


    Consumer Response /* (3000, 7, 2022/09/26) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    On your website it only allows a request to redact information with a court order.

    These documents posted on your website are FRAUDULENT. There is NO court case, NO docket number and NO judge to reach out to, as it is not a real case.

    Please REMOVE this slanderous case from your website, because the next step will be to get attorneys involved. You can be sued for libel.

  • Initial Complaint

    Date:08/23/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* Law is violating my right to privacy and indexed this DISMISSED CASE to Google. I would like for this information to not show up on Google. Their removal request does not allow you to request take down without court order. That is ridiculous.

    Business Response

    Date: 10/07/2022

    Business Response /* (1000, 5, 2022/09/20) */
    Greetings,

    Trellis Legal Intelligence is committed to furthering access to public records and transparency in the US justice system. As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record.

    However, upon request, we will redact identifiable information from visibility by google and other search engines.

    There is no requirement to open an account with Trellis to submit a redaction request as anyone can freely submit the request by submitting the request form.

    If you would like your information redacted from search engine results, please open the case URL at issue and press the "Request redaction" link at the bottom right hand side of the page.

    If you have other questions or need assistance, please contact us at [email protected]

  • Initial Complaint

    Date:08/21/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* has published my personal divorce that has my children who are underage in the first public page. Remove this immediately or I will take legal action.

    Business Response

    Date: 10/07/2022

    Business Response /* (1000, 5, 2022/09/20) */
    Greetings,

    Trellis Legal Intelligence is committed to furthering access to public records and transparency in the US justice system. As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record.

    However, upon request, we will redact identifiable information from visibility by google and other search engines.

    There is no requirement to open an account with Trellis to submit a redaction request as anyone can freely submit the request by submitting the request form.

    If you would like your information redacted from search engine results, please open the case URL at issue and press the "Request redaction" link at the bottom right hand side of the page.

    If you have other questions or need assistance, please contact us at *******************

  • Initial Complaint

    Date:08/19/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Internet details of confidential information through a paid subscriber, whom has lied, trespassed **** private property.

    Business Response

    Date: 10/07/2022

    Business Response /* (1000, 5, 2022/09/20) */
    Greetings,

    Trellis Legal Intelligence is committed to furthering access to public records and transparency in the US justice system. As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record.

    However, upon request, we will redact identifiable information from visibility ********* and other search engines.

    There is no requirement to open an account with Trellis to submit a redaction request as anyone can freely submit the request by submitting the request form.

    If you would like your information redacted from search engine results, please open the case URL at issue and press the "Request redaction" link at the bottom right hand side of the page.

    If you have other questions or need assistance, please contact us at *******************

  • Initial Complaint

    Date:08/19/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are showcasing my personal and confidential information on google search results. I asked them to remove it they said they would in 2weeks it's been 6 weeks and they still didn't remove it.

    Business Response

    Date: 10/07/2022

    Business Response /* (1000, 5, 2022/09/20) */
    Greetings,

    Trellis Legal Intelligence is committed to furthering access to public records and transparency in the US justice system. As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record.

    However, upon request, we will redact identifiable information from visibility by google and other search engines.

    There is no requirement to open an account with Trellis to submit a redaction request as anyone can freely submit the request by submitting the request form.

    If you would like your information redacted from search engine results, please open the case URL at issue and press the "Request redaction" link at the bottom right hand side of the page.

    If you have other questions or need assistance, please contact us at *******************

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is an unlawful detainer order is no longer the case and further more my privacy is violated. Please remove the information immediately or my legal team will sue for damages.

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 5, 2022/08/19) */
    Greetings,

    Trellis Legal Intelligence is committed to furthering access to public records and transparency in the US justice system. As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record.

    However, upon request, we will redact identifiable information from visibility by google and other search engines.

    There is no requirement to open an account with Trellis to submit a redaction request as anyone can freely submit the request by submitting the request form.

    If you would like your information redacted from search engine results, please open the case URL at issue and press the "Request redaction" link at the bottom right hand side of the page.

    If you have other questions or need assistance, please contact us at [email protected]

  • Initial Complaint

    Date:08/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trellis ******* has distorted the scope of the Freedom of information act. My very important and sensitive court documents have been published by them on************** and any other search engine. These sensitive court documents can be accessed simply by typing my name or my family's name. Many of these documents include sensitive information like:Name, Date of birth, Address (current or past), Case information such as: Accidents
    injuries,arrests/prosecutions and lawsuits including settlement amounts. PUBLICLY POSTED �"�. THE COURT LIMITS HOW THEY USE THIS INFORMATION. WHEREAS IT MAY CAUSE A DISRUPTION WITH REGARD TO SAFETY OR WELL BEING TO ME. MY LIVELYHOOD HAS BEEN PLACED AT RISK. AND NOW MY ENEMIES KNOW WHERE I LIVE BECAUSE OF THESE PUBLIC POSTS. THE FREEDOM OF INFORMATION ACT DOES NOT COMPROMISE WITH THESE TYPES OF PRIVACY. THE SCOPE OF LAW HAS BEEN VIOLATED. MY FAMILY HAS BEEN NEGLIGENTLY AND GROSSLY PLACED AT RISK. TRELLIS LAW HAS GIVEN THE GENERAL PUBLIC ACCESS TO DOWNLOAD MY PERSONAL DOCUMENTS. PLEASE REACH OUT TO TRELLIS LAW, AND HAVE MY CASES AND IT'S DETAILS REMOVED FROM PUBLIC SEARCH ENGINES. CERTAIN RECORD MUST BE REDACTED/AND/OR TOTALLY REMOVED TO PROTECT MY SAFETY AS A CRIME VICTIM. NOW I'VE BEEN VICTIMIZED AGAIN THROUGH PUBLIC VENUE BY A LAW FIRM THAT HAS TRAGICALLY DISTORTED THE LAW. PLEASE INVESTIGATE MY COMPLAINT THOUOUGHLY, AND PLEASE MAKE EVERY EFFORT POSSIBLE TO HAVE MY SENSITIVE DATA REMOVED. THANK YOU.

    Business Response

    Date: 09/08/2022

    Business Response /* (1000, 5, 2022/08/19) */
    Greetings,

    Trellis Legal Intelligence is committed to furthering access to public records and transparency in the US justice system. As data on our site is a matter of public record, published by court and government sites, and as lawyers rely on the accuracy of our records, Trellis is unable to remove public trial court data from our internal site absent a court order sealing the public record.

    However, upon request, we will redact identifiable information from visibility ********* and other search engines.

    There is no requirement to open an account with Trellis to submit a redaction request as anyone can freely submit the request by submitting the request form.

    If you would like your information redacted from search engine results, please open the case URL at issue and press the "Request redaction" link at the bottom right hand side of the page.

    If you have other questions or need assistance, please contact us at *******************

Trellis Law is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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