Business Profile

Electric Vehicle Charging Stations

Evgo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Evgo's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

78 total complaints in the last 3 years.
38 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/14/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I downloaded the EVgo app as a precaution before taking a road trip and was immediately charged $7.99 without any warning/authorization. I was also charged an additional $0.40 that I did not expect. **************** explained the following: "Upon reviewing your inquiry, our records indicate the $7.99 was the subscription costs for your EVgo account when you activated your account. Charging activity was also completed at station ********* on 11/28/2020, which amounted to a total of $5.52. A credit balance on your EVgo account covered the costs of $5.52. A late payment fee was posted for $.40 which is why you paid a total of $7.99 as well as $.40" This explanation did not make any sense--if I had a credit available to cover the charge of $5.52 then why was I charged any "late payment fee" and why was there no option or warning about subscription charges for $7.99? I did not accept any terms and conditions, nor did I choose to subscribe to anything. Simply updating my payment details generated a charge. I had not used the account since 2020, as indicated by customer service, and was not aware of any subscription.I believe this business engages in unfair and deceptive practices that result in unexpected charges and fees and I would like a refund.
Business Response
Date: 05/14/2025
Dear Carli,

Thank you for contacting EVgo. We apologize for the inconvenience.

Weve received your request and have issued you a refund of $8.39. You should receive this payment directly to your default payment method on file within 7-10 business days. We're sorry to see you go. If youd like to delete your EVgo account, you can do so directly in the EVgo app by going to your profile and selecting the option to delete your account.
If theres anything we can do to assist or address any concerns, please dont hesitate to reach out.
Thank you for being a valued EVgo customer.
Customer Answer
Date: 05/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an all electric car. Ive tried twice this week to charge the car using evgo. They charge my card 55$ each time and didnt charge my car. I got 75 miles total for 110$ My car is all electric I cant afford to continue to be charged and not get my car charged. Ive spent at least two hours on the phone trying to get refunded only to be given the run around and how it will be 3-5 business days to get my money back. What is the point of having an electric car that I cant drive because evgo stations turn off during the middle of a charge but charge me like I got over a full charge. Not to mention the time and energy Ive spent wasted on trying to get refunded. I will not use evgo ever again its ridiculous to own an electric car I cant drive!! Im now on hold again with evgo for 20 mins. No problem has been solved Just wasting my time trying to get my money back.
Business Response
Date: 05/08/2025
Dear ******,

Thank you for contacting EVgo,

The $55 charges that you are seeing is a pre-authorization charge. This charge appears when a customer pays for a session using a credit card. Sometimes a pre-authorization fee of up to $60 is charged. After a few days, this charge should drop off of your account.

We apologize for any inconvenience this has caused. If the charges have been posted to your bank statement, please send a screenshot of the posted transaction, the first 4 and last 4 digits of the credit card, and the name of the individual charger used. If you don't have the name, please provide the location address. If the transaction is still in pending status we recommend reaching out to your financial institution.

Additionally, we see that a $15 charging credit was added in your account for the inconvenience.

If you need further assistance or have any questions, please feel free to visit our help center or respond back to this ticket.

Regards,
******* / Charging Crew Member
Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there Semaconnect charger with serial number ********* labeled 3R Model 620 is broken. It is located at ****************************************************************************************. When will this charger be repaired or replaced? I was told *********** is owned by *********. I previously reached out but got no response.
Business Response
Date: 04/11/2025
After investigation, we have found that the charger and site in question are not owned by ***** or SemaConnect but by another EV Infrastructure vendor: EVGO
Initial Complaint
Date:04/13/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there Semaconnect charger with serial number ********* labeled 3R Model 620 is broken. It is located at ****************************************************************************************. When will this charger be repaired or replaced? I tried contacting ***** which is the current owner of *********** but they informed me that this particular charger is owned by EVGO. When will this charger be fixed?
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a member of their EVGO subscription service for about a year and their Torrance EVgo charging location. There is about 22 chargers in total and only 2 or 3 work at any given time. I have made many calls to their customer service line and they dont acknowledge the other 19 chargers that do not work. It is is constant battle to charge your car at any moment. Today 2/27/25 I came at 12p and only ONE works.
Business Response
Date: 02/27/2025
Thank you for contacting EVgo.

Were so sorry for the inconvenience. We are working as quickly as possible to have these chargers back in service. Unfortunately, we are unable to provide an exact date for when the chargers will be operational but, please know we are working on it and sincerely apologize for any inconvenience.

Please use the EVgo app or PlugShare to find the next closest station.

If you need further assistance or have any questions, please feel free to visit our help center or contact Customer Support at ************. We're here 24/7 to answer all your questions.
Initial Complaint
Date:02/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You have broken chargers sitting all over ******* and no one is fixing them. The chargers on ************** under the freeway pass have been out of service for a year, now they have been damaged as well. EVGo focuses on opening new charger stations and doesn't fix the charging stations that are already established. We are pushed to purchase these electric cars, but there are fewer and fewer charging stations left. FIX ALL THE CHARGING STATIONS FIRST BEFORE OPENING UP NEW ONES!
Business Response
Date: 02/11/2025
Dear BBB,

The chargers at location ******************************************************************************** are currently undergoing Maintenance due to vandalism at this location. Our chargers at this location are being removed from service as part of EVgo ReNew, a comprehensive maintenance program in which we plan to replace, upgrade, or in some cases retire, hundreds of stations over the coming year to enhance charger availability and build range confidence.

The last communication found on our system for this customer for this particular location was on 3/20/2024. The repair for this location was cancelled due to this site is currently considered unsafe per our field department personnel. The chargers are being removed.
Customer Answer
Date: 02/11/2025

Complaint: 22925748

I am rejecting this response because:
this still doesnt fix the issue about the stations that are unavailable in fruitvale the reason that location is no longer safe, is because you left non functioning chargers to sit there for so long. you abandoned that station. you guys have to stop opening and opening and opening new locations. you need to address, and I mean actually work on, alllllll the unavailable chargers in the entire bay area.
when is this plan of yours going into place?

Sincerely,

****** *******
Business Response
Date: 02/12/2025
The issue was reported to our field operations team to be looked at. Credited the customer $15.00 for the inconvenience this issue with the charger issue has caused.
Customer Answer
Date: 02/12/2025

Complaint: 22925748

I am rejecting this response because:
I will continue to reject this until you fix the stations I listed in the email, and then some. it isnt my job to tell you which stations are offline or broken. why dont you have a system in place for maintenance????

Sincerely,

****** *******
Initial Complaint
Date:02/10/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased an EV car, was advised to create an account on ********************** app to activate a free one year charging plan, which I did on 1/24/25 and since that date til today 2/7/25 Ive been paying out of pocket to charge the car, tens of emails back and forth with the company with no solution, created another account on their website with the same username, on their app it says there is an issue with the payment method, they keep saying they cannot see any accounts under my name, although I took screenshots of the accounts and its been a vicious cycle with no way out, I am really very helpless and dont know how to get out of this situation.
Business Response
Date: 02/10/2025
We are currently working on resolving this issue with our Product Support team. Once there is an update available we will notify the customer right away. Ticket number ******.
Customer Answer
Date: 02/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:01/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there charger labeled ******* located at ******************************************************************************** is broken. When will this charger be fixed? It's been broken for several days now.
Business Response
Date: 01/27/2025
Hello,

Thank you for contacting EVgo.

Were so sorry for the inconvenience. We are working as quickly as possible to have the charger back in service. Unfortunately, we are unable to provide an exact date for when the charger will be operational but, please know we are working on it and sincerely apologize for any inconvenience.

Please use the EVgo app or PlugShare to find the next closest station.

If you need further assistance or have any questions, please feel free to visit our help center or contact Customer Support at ************. We're here 24/7 to answer all your questions.
Customer Answer
Date: 01/27/2025

Complaint: 22858577

I am rejecting this response because:

I would like to know the exact status of when parts are being ordered and when the charger is scheduled for repair.

Sincerely,

***** *****
Business Response
Date: 01/27/2025
Hello BBB,
We do appreciate the customer reaching out for a response on this matter. However, we are unable to provide information on when a repair will be done. Repairs dates can change at anytime, for any reason. We are unable to provide specific on when it will be resolved.
We will make sure to let our team know that the community would like this site back up as soon as possible.
Thank you,
Customer Answer
Date: 01/27/2025

Complaint: 22858577

I am rejecting this response because:

Can I at least just get an estimated ballpark figure on when this station will be fixed? Or can I at least be alerted as to the progress of the repairs?

Sincerely,

***** *****
Business Response
Date: 01/27/2025
Hello,

Thank you for contacting EVgo.

Were so sorry for the inconvenience. We are working as quickly as possible to have the charger back in service. Unfortunately, we are unable to provide an exact date for when the charger will be operational but, please know we are working on it and sincerely apologize for any inconvenience.

Please use the EVgo app or PlugShare to find the next closest station.

If you need further assistance or have any questions, please feel free to visit our help center or contact Customer Support at ************. We're here 24/7 to answer all your questions.
Customer Answer
Date: 01/28/2025

Complaint: 22858577

I am rejecting this response because:

Several times, I've been told that you are working on it without any proof that you are working on it. You say that about every single charger I have problems with. All I want is an estimate or some proof that parts have been ordered. That's all I want to know. I want to know what the holdup is as it has been several months and you just list the same reason over and over again and the charge remains broken.

Sincerely,

***** *****
Business Response
Date: 01/29/2025
Hello,
Unfortunately, we are unable to provide an exact date for when the charger will be operational. We are still working for necessary parts to fix the issue. We recommend using the free EVgo App or Plugshare App to find the next closest station. We truly apologize for the inconvenience.
Customer Answer
Date: 01/29/2025

Complaint: 22858577

I am rejecting this response because:
I would like to keep this case open until the corresponding charger is fixed as this is unacceptable

Sincerely,

***** *****
Business Response
Date: 01/29/2025
Unfortunately, we cannot provide an ETA or date of completion for the charger that is under maintenance. The customer can use the ********************** app or Plugshare to locate a charger nearest to them in the meantime. We apologize for the inconvenience.
Customer Answer
Date: 01/30/2025

Complaint: 22858577

I am rejecting this response because:

I don't understand why it is so hard to provide an ETA as it's been broken for years at this point now.

Sincerely,

***** *****
Initial Complaint
Date:01/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business applied a charge to my credit card on Dec 31st 2024. They cannot provide the details of when the service was rendered that this charge is for. I did not use their service in December. The company claims they have system errors with their processor that does not allow them to provide details of the charge. I am unable to validate if this charge is proper given it occurred no where near a time when I may have used their service and their system is unable to provide additional details.
Business Response
Date: 01/09/2025
We have engaged in communication with the customer concerning the specifics of the charging session associated with the charge on their card. We have provided all relevant information to clarify the legitimacy of this charge.

We have been notified by **** that there was an incorrect configuration on some of our chargers. As a result, certain transactions were not billed at the time the sessions were completed. This charge represents a delayed transaction for a charging session that took place on October 13, 2024, at PFJ - C12951, located at *******************************************, for an amount of $24.65
Initial Complaint
Date:01/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an electric vehicle so i charge it using evgo chargers. They have different pricing points for different hours of the day with the morning from midnight to 10am being the cheapest. I never have any issues where my car stops charging mid charge. Never have had this issue at all but i always charge in the morning before 10 when the price changes. Now all of a sudden when i come to charge at 9am the charger that was charging my car magically stopped at 10am the same exact time the price changes to a higher charging fee. It then told me to unplug the charger and plug it back up meaning that since i had no option but to unplug because thats what evgo is telling me to do, that i would now have to take on the price increase since the charger was unplugged and plugged back in after 10am. I feel they are purposely doing this to customers so ********************** can get the extra money off of people that are forced to have to continue to charge their car and take on the price increase. You guys need to fix your business practice because im no dummy and the fact the machine cuts off exactly at 10am on the dot when the price changes is way too ironic.
Business Response
Date: 01/02/2025
Hello,

We apologize for the inconvenience. We have issued a $25 credit to ******* ***** EVgo account due to a charger malfunction. This issue has been forwarded to our Field Ops team for further review.

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Evgo is NOT a BBB Accredited Business.