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Business Profile

Electric Vehicle Charging Stations

Evgo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Vehicle Charging Stations.

Complaints

This profile includes complaints for Evgo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Evgo has 79 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Evgo

      11390 W Olympic Blvd #250 Los Angeles, CA 90064-1607

    • EVgo

      1371 Som Center Road Mayfield Heights, OH 44124

    • EVgo

      50 Wall Street Beachwood, OH 44122

    • Evgo

      1490 S Main Street Blacksburg, VA 24060

    • Evgo

      2703 Peters Creek Rd NW Roanoke, VA 24017

    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used EVgo charging station and it damaged my car. I am unable to charge my car anywhere else but there and at home.

      I smelled a light burn smell when I charged my car. I didn't think much of it but then I tried to charge my car at a charge point and it didn't work. I had to go back to EVgo and charge.

      I had to get my car towed to fiat and they told me the charging port was damaged and that it needed to be replaced. But they were able to charge it and I could charge it at home.

      I contacted EVgo and they kept making excuses not to pay for the damages to my car.

      I have never had an issue

      Then they tried to say it was damaged bc my car port was dirty which it was a bit dirty but I used charge point weeks before.

      Anyway I asked for a hire *** number / email and I wasn't given the information

      I just want them to fix the damages they cause to my car

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 8, 2022/09/15) */
      After a very careful and thorough investigation by our internal teams, it was determined that none of the chargers **. ***** charged at were faulty. The issue was her vehicle and the lack of regular maintenance to the vehicle and charging port. I'm attaching an estimate from **. ***** and the picture of her charging port, which you will see, has thick debris that is not maintained as recommended by the manufacturer. In addition, **. ***** couldn't identify which charger she claims damaged her vehicle. The first one she claimed damaged her port was ***** which doesn't even show in her charge log that she charged on that one. After testing that charger that she named, we found there was no issue with the charger; customers are still using it successfully without issue.

      Consumer Response /* (3000, 15, 2022/10/17) */
      I spoke to Fiat and they told me the dirt on my charge port should not have been an issue. Fiat confirmed that my car's charging port is damaged. I have never had this issue before. I have proof I used EVGO charging stations right before I couldnt charge my car anymore. EVGO is avoiding paying for damages and trying to make it seem like their charging station didnt cause damage. I have receipts of the times and stations I used. EVGO should have them too. I am currently waiting on FIATs email regarding my statement above "dirt shouldnt have caused damage to the charge port"

    Evgo is NOT a BBB Accredited Business.

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