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Business Profile

Internet Services

Boingo Wireless, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.04

Average of 27 Customer Reviews

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Review Details

  • Br C

    Date: 07/03/2025

    between 2019 and now, little has changed from my location other than a different wing and it being slightly worse. it's seriously some of the worst service providers i have ever experienced. the cheapo low speed companies perform better than this and get outages fixed in half the time on a bad day. they have won the military/LE base contracts somehow even with all the complaints up the chain. congrats on them for loopholing some kind of false advertisement

  • Waxton B

    Date: 06/12/2025

    I am a United States Marine and have been using Boingo for 2 years now. Ive been paying 35 dollars a month for the high speed package. This is the most horrible, unreliable, and slow internet. The price they are charging for the speed and un reliability of this internet should be criminal. If I could give a 0 Star I would. DO NOT USE BOINGO!

  • Anthony C

    Date: 05/27/2025

    This is good WiFi when it isnt; constantly going out and then gives out a false and underestimate when its going to be done - Ft. *****, CA Boingo WiFi.

  • Shayne C

    Date: 05/03/2025

    Very terrible. They offer a two device plan and $10 per other device. I bought the 200 mbps and wow it was impressive how terrible it was. Barely got to play my games due to slow internet. If youre buying for a phone youd be better off just using the base built in WiFi because it works just as good. If you try using two devices per month on the 200mbps plan good luck neither will work at all for some reason. If you having issues and you try and contact customer support youll get bad advice and just ghosted. I dont think Id ever spent my money on anything that was a bigger waste in my life. Genuinely terrible and over priced by a lot. $75 for internet that doesnt work is laughable and I couldnt even imagine if I bought the 100 mbps plan I probably wouldnt be able to breathe air in my dorm. Id probably lag irl. Absolute joke of a company DO NOT BUY.

  • Alfred M

    Date: 05/09/2024

    So slow I cant play games. So slow I cant load videos. So slow I cant even load their own website to cancel their trash service. Why am I paying middle tier service at $55 a month for something that doesnt work. This company is a stain on America and a burden on our military that has to endure this waste of resources. They hold a monopoly on military bases all across the world and can not supply the demand. I cant even fix it with their customer support because the call drops every time in the middle of describing what the problem is after waiting an annoying amount of time for the call to be picked up. Not to mention how its service is down frequently. Do not buy boingo

  • Henri H

    Date: 01/26/2024

    Predatory, will continue to charge you and conceal your login information from you after numerous attempts to close my account I finally was able to, after they have drained me for hundreds of dollars. DO NOT SIGN UP FOR THIS SERVICE.

  • Donyay T

    Date: 01/12/2024

    I do not recommend boingo to anyone nor will I ever recommend it. Wifi constantly going down. Takes forever for problems to get fixed. It's bad for soldiers who lives in the barracks and has no vehicle so now they have to suffer.

  • William S

    Date: 01/04/2024

    Consistently terrible network connectivity. Time and time again, ticket after ticket, no actual improvements to the quality of service. Soldiers on this base and in these barracks are led to believe that they are their own ***, which is it not, and is capable of a decent standard of speed and stability. All this service is, is a piggy back split off of the *** in the area at an incredible mark up a month. The standard service from the *** alone is $60 - $70 for 1Gbps up and down, while it is $75 for an unbelievable unstable 200 Mbps down and ?? uploads. There are no other options on this base for any other services next to using a cell phone plan to hotspot the device which costs much more and has a cap of, typically, 50GB per month. Any, and I mean ANNYY, type of business that drains this much money from Soldiers should not exist. If there were alternatives to this ***, they would have ZERO business. I do not have enough space in this box to describe how awful these business practices are with such terrible quality of service. It is the typical "salesman" mentality taking advantage of the younger generations that do not know any better and have yet to open their eyes to the fact that business like this should be steered clear of. We are led to believe this *** is our only option when they are not an actual ***, due to bouncing off the *** that services and controls the area. Dirty practices like this should be looked at as criminalistic instead of praised. Continuing to let them pat themselves on the back for giving this one and only option to Soldiers is pathetic and unfortunately normalized in too many places. It is an embarrassment and tragic that in this day and age of technology there is not competency when providing what is now basic services. Yes, I would rather have nothing than this trash fire of network connections.

  • Isaac B

    Date: 12/01/2023

    Used a one day pass for a duty shift at the barracks. Was automatically signed up for the $54.99 plan starting on the first of the next month.Nowhere is there an option to remove or cancel my payment. They are also based two hours ahead of me and were able to charge my card on my current time (****) but not have the subscription show up on my account. I assume that will change at midnight, if it even does. This means they have charged me without providing service.Scam and sketchy company and now I'm staying up late to cancel my card.

  • PJ K

    Date: 11/27/2023

    Boingo has been out for 3 days and despite repeated reports to customer service no technician has ever been sent to restore service. Having lived in the barracks for 4 years with boingo as the only option is not in the spirit of the free market. Boingo is highway robbery.

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