Business Profile

Property Management

Decron Properties Corp

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Decron Properties Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

23 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lived at the Retreat at ****** for almost four 4 years and paid my bills on time for this period. Throughout period, management was extremely slow or non-responsive to numerous issues that impacted my health and safety including: mold in my apartment and fire alarms that operated continuously for months impacting my sleep. When I moved out, I was charged for carpet repairs and cleaning even though when I moved in, the apartment was in poor condition. Additionally, the units were being renovated when I moved out. I reached out to Management to share my concerns and they did not engage meaningfully. Further, when they sent my account to collections they would not respond to dispute even though I followed all of their steps. My goal was to my the part of the bill that I was responsible and find resolution on the portion of the bill that I am not responsible for (cleaning and carpet). Throughout this entire process, I acted in good faith and tried to engage them multiple times while I received no engagement. In short, the Retreat at Bothell in ******* WA does not engage with customers in good faith to resolve issues. I am not surprised given managements disengagement while I lived at their building. I hope you are able to bring to their and others attention the poor manner in which they treat long term customers.
Business Response
Date: 04/30/2025
We appreciate your residency at our ****************** Some of the charges appear to be for vacating apartment prior to lease end date. Our community manager has your file and can review these by phone or email at ********************************** or **************. Thank you.
Initial Complaint
Date:03/26/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint regarding unlawful practices during my move-out inspection conducted by Decron Property Management on March 24, 2025, at *************************************** The inspection was carried out by Property Manager ***** and Maintenance Technician ****.During the inspection, both ***** and **** acknowledged there was no visible damage to the apartment. I have a move-in/move-out inspection form signed by the previous manager, *****, which clearly documents pre-existing scratches and wall damage prior to my tenancy. I maintained the apartment in excellent condition, and it was left cleaner than when I took possession.Despite this, ***** and **** refused to sign the move-out inspection form, and I was not given any written documentation of potential deductions from my security deposit. This directly violates California Civil Code 1950.5(f), which requires landlords to provide tenants with an itemized written statement of any proposed deductions if a move-out inspection is conducted.Further, California Civil Code 1950.5(b)(2) states that landlords may not deduct for ordinary wear and tear. Any attempt to claim deductions for minor scuffs, fading, or normal use would also be unlawful.After the inspection, a manager informed me that Decron plans to deduct charges from my security deposit, despite the fact that they did not provide any written notes or itemized statement regarding potential deductions during the inspection. This is not only unprofessional it is not legal under California law.I am requesting a full refund of my security deposit within the required 21-day period.
Business Response
Date: 03/26/2025
We appreciate your residency. Our property team will contact resident and provide a deposit refund. Thank you.
Initial Complaint
Date:12/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son was injured September 2, 2024 at **************** from a slip and fall. He was walking back in the building and it was dog urine, or some type of liquid he fell in. He went to the er for an xray snd had sustained swollen elbow and tissues. **** ******* has not reached back out since September 17, 2024. I have called daily since September left voicemails and emails and nothing. He is very unprofessional and clearly doesnt care because my son is a young black man. My son has medical expenses and is traumatized from the hat he experience falling and falling in dog urine at that! We havent gotten a call back, no apologies, very unacceptable
Business Response
Date: 12/19/2024
We are sorry to hear about this incident. We've reviewed and discussed with customer. We are waiting to hear back from them on request.
Initial Complaint
Date:11/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to apply for section 8 in **************** and I was to that I already have second 8 in my name in ********** by Decron Properties, which is literally impossible. I know my name was in that Equifax breach. I'm a senior citizen and whoever is doing this it's stopping me from getting housing here in ********. This pure insanity, I hope they get edited and straight to jail. Please call me at ************
Business Response
Date: 11/14/2024
We do not have a record of this tenancy. Is there a property name or address that is section 8 indicates? Or under a different tenant name?
Initial Complaint
Date:08/01/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm being harassed by an interim property manager from Decron Properties, managing a property owned by ********** Finance.I have not been able to speak to anyone at ********** Finance to assist in resolving this matter. Issues include:-Fraudulent Utility Billing ($2000)-Fraudulent late fees on rent (rent is submitted via check to Community Manager on 1st of each month; but they continuously don't mark it as 'scanned' until after the 5th)-Re-negging on a monetary agreement confirmed by property manager *********************** (Decron)-Tenant Harassment (threat of eviction, refusal to accept rent check)
Business Response
Date: 08/08/2024
Our community manager will follow up with resident to review balances/options with resident.
Initial Complaint
Date:06/06/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Requesting full refund from Decron Properties on behalf of Lakes at *************** apartments in the amount of $23,082.89. This is the total amount paid to the property during the lease term from 08/01/22 to 07/31/23 by myself, *********************** and my roommate, ***************************. As stated on the leasing contract (the binding document signed by both parties) section 6 Unless modified by addenda, your base rent will be $ 0.00 per month ("base rent). No addenda was submitted during the course of the lease agreement therefore funds should be returned to occupants. The property manager ********************************* was made aware of the discrepancy 06/05/24 when the ledger statement was requested and sent the same day.
Business Response
Date: 06/06/2024
The amount paid on the previous lease was correct amount. Please contact the community manager if there are additional questions. Thank you,
Customer Answer
Date: 06/06/2024

Complaint: 21813401

I am rejecting this response because: as stated on the lease attached, the amount stated on the binding document is $0.00/month. The full amount should not have been charged based on the lease agreement.

Sincerely,

***********************
Business Response
Date: 06/06/2024
The monthly amount paid was accurate. Please contact the community manager with additional questions.
Thank you,
Initial Complaint
Date:05/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for an apartment with The Linq in ******** ******* at the end of March 2024 for a move in of late May. I was approved for said unit and signed a welcome letter upon approval. I paid a $50.75 app fee and a $203 application fee. It was notified on May 2nd, that they unit I was approved for was no longer available. I was given the option to go with a comparable unit or have my application cancelled and my monies refunded. I requested to have monies refunded. It is 5/17, I have not refunded my money and they have now stopped communicated even with me reaching out asking for confirmation of when the refund was processed and when I can expect to see my refunds.
Business Response
Date: 05/23/2024
We apologize for the inconvenience and delay. Our accounting team is processing a check refund that will be placed in the mail today. For additional questions, please contact our onsite manager. Thank you,
Customer Answer
Date: 05/30/2024

Complaint: 21726964

I am rejecting this response because: I have not received the payment.

Sincerely,

***********************
Business Response
Date: 06/10/2024
If refund has not yet arrived, please connect with community manager to reissue. Thank you.
Customer Answer
Date: 06/10/2024

Complaint: 21726964

I am rejecting this response because:
If the community manager was responsive, I wouldn't be working through the BBB. That's the issue, they are NOT RESPONDING. Have them contact me directly via EMAIL so I have a paper trail to provide an update on the status of my refund.
Sincerely,

***********************
***********************
Business Response
Date: 11/20/2024
Hello,
I am following up to see if check was received. If not, we can expedite payment with correct mailing address. Please let us know.
Thank you,
Customer Answer
Date: 11/20/2024

Complaint: 21726964

I am rejecting this response because: I have not received my refund. Please send a check to:
*******************************************************
Gilbert Arizona 85295

Sincerely,

**** *******
Business Response
Date: 11/26/2024
Thank you for providing current address. A refund check was overnighted to you. We apologize for the delay. Thank you,
Initial Complaint
Date:04/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a complaint for Ascent property, owned by Decron. My car was hit while parked in our apartment's garage. The other party promptly informed the leasing office, but they never informed me. Two days later, I informed ***** at the office about the accident and she stated that the other party called and that she has looked at the damage already. After asking why she did not let me know right away, she answered that she wanted me to ask her first. Absolutely nonsensical excuse and I feel like she was trying to not convey any information on purpose. Unprofessional and unethical behavior with no remorse or concern. She should take a ****** in customer service **********************.
Business Response
Date: 04/19/2024
We apologize for the negative experience. Our community manager will contact resident.
Initial Complaint
Date:04/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my deep dissatisfaction with the way they handled the recent flood situation in my apartment. I have been a resident of this building for several years and always pay my rent on time. However, when a flood occurred through no fault of my own, I was appalled to hear that I was responsible for finding my own accommodations while the carpets are being replaced.As a long-term and responsible tenant, I believe it is not fair that I should bear the financial burden of finding alternative housing when the flood was due to factors beyond my control. I have been paying rent on time and have upheld my responsibilities as a resident, and it is disheartening to be treated in this manner during a time of distress.Now to make matters worse I have been in the hospital and just now released. I am On disability and I am not able to come back to the unit in that shape. Its unsafe and unhealthy for me.
Business Response
Date: 04/16/2024
We apologize for the inconvenience. Our management team has reviewed and will provide accommodations for resident. Please contact on site community manager with additional questions or concerns.
Thank you,
Initial Complaint
Date:03/26/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB,I am writing to file a formal complaint against Decron Properties. Their corporate office is located at **************************************************************. One of Decron's properties is **************** Apartments in *****, ** is where I currently reside as a tenant. Since my tenancy, I have experienced several dwelling issues, account errors and the office trying to extract money from me as a tenant. I have attached a copy of my lease & a copy of my Notice to Move for your record & review. My lease ends on 3/31/24, and I notified my landlord on 2/12/24 that I would be moving. The Property Manager (*****************-*****) stated I needed to give them a 60-day notice to move out, which I was NOT aware of nor is it stated in my lease agreement. Today (3/25/24) ****** emailed me stating I would be charged for 12 Days and they can take it out of my $ 1000 security deposit, since I notified them 48 days before my move date. I think it is illegal for me be charged and taken out of my security deposit.I moved in to unit #**** on 2/3/23, and moved out on 4/27/23 into unit #**** due to the NOISY tenant above me in. The leasing manager forced me to pay $763.50 to move into unit #****, I should have not been charged due to another disruptive tenant.Since the inception of my tenancy, I have experienced the following issues:2/4/23-Smelled Gas Fumes 2/7/23-Multiple errors on my lease agreement 5/1/23-Incorrect billing on my account on the these dates: 5/1/23, 5/2/29, 5/29/23, 6/29/23, 6/30/23-1/26/24 7/18/23-A/C went out, I had to live in my unit with 110 degree temp & no A/C for 3 days 7/19/23-A ************** key mysteriously showed up on my door step, office change my locks immediately 8/10/23-Roof leak in my bedroom and it still has not been repaired, and mold behind the wall.1/26/23-Additonal billing errors on my acct.Since the beginning of my tenancy at The ******, I have been unhappy. I am moving on 3/31/24 and requesting my FULL refund of my security deposit.
Business Response
Date: 03/26/2024
We apologize for any inconvenience you have experienced during your residency. Our lease terms require a 60-day notice prior to move-out. For additional questions and concerns, please contact our property team.
Customer Answer
Date: 03/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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Decron Properties Corp is NOT a BBB Accredited Business.