Business Profile

Property Management

Decron Properties Corp

Headquarters

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Complaints

This profile includes complaints for Decron Properties Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

23 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/28/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm filing a complaint against Decron Property Management for unresolved issues since they took over from Holland Residential on December 8, 2023. At *************************, *********, **, we've encountered significant maintenance, amenity, and living condition problems, constituting a material lease breach and impacting our quality of life and safety.Cleanliness and Maintenance: Ongoing cleanliness issues, including uncleaned f**** in common areas for over a month, have not been effectively addressed despite numerous reports to property management.Amenity Access and Changes: The unauthorized reduction or revocation of advertised amenities since Decron's acquisition contradicts our lease terms, affecting one of the key reasons we chose this property.Flood Zone Misinformation: Despite confirming with federal, state, and city agencies that our property is in a flood zone, Decron has provided inconsistent and contradictory information, raising serious safety concerns.Legal Consultation and Demand for ********************** with an attorney revealed these issues represent a material breach of our lease. We've requested a penalty-free lease termination, met with dismissive responses from Decron lacking urgency to resolve our concerns.Attempts to Resolve: Despite efforts to amicably resolve these issues through communication and a formal demand letter, Decron's unsatisfactory responses have failed to address the material breaches of our lease agreement.We seek immediate action from Decron to address these breaches and consider a fair resolution to this dispute.
Business Response
Date: 02/29/2024
Our management team has contacted resident and working to resolve. We apologize for the inconvenience.
Initial Complaint
Date:01/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Building Location: ************************* - Decron took over first week of December and its been a nightmare since. Packages are everywhere in the mailroom and thus, thefts have increased with packages just being opened and left empty in room. Communication for repairs is next to none, and they blame you if not done. But most of all, this complaint is about unit 705 and the resident there who is mentally handicapped. Her unit sits right at an elevator so theres a lot of foot traffic. Each resident on my floor has had a negative interaction with her - she records every person w her phone anywhere she goes - elevator, gym, she even sits at her apartment door waiting for passerbys. If shes not there, she aggressively jiggles her door handle in an attempt to intimidate residents and shes doing a great job. Office says to email, which Ive done and cant say much else since its a mental health crisis and now, legal matter. I told them I feel incredibly unsafe on my own floor. They encouraged me to video tape her and email them some more, putting myself in danger? I dont want to provoke an already mentally disturbed person and Decron is encouraging me to do so. I filed a report with the police but they needed to know if she was actively home? Am I supp to go knock on her door?? I am absolutely appalled and incredibly disappointed in how this was handled. This can and likely WILL become a huge problem for Decron and someone will have to get hurt for it to matter. I want to leave this place immediately and move somewhere where my safety is not at stake on a daily basis. BTW - we were down to one elevator and the only working one was - you guessed it! Right next to coo coo girl. Hows that for safety?? Guess Ill be taking videos and holding pepper spray with white knuckles until the end of my lease in June. Wouldnt reccomend this place to anyone.
Business Response
Date: 01/29/2024
We apologize for the inconvenience. Our General Manager will contact to discuss your concerns.
Customer Answer
Date: 01/30/2024

Complaint: 21208666

I am rejecting this response because Ive expressed my concern more than a handful of times now and still, no one has reached out to us directly from management. This woman was seen patrolling our halls yesterday by another resident and thus, I am on guard constantly. Im scared literally every time Im in the halls or common areas where she may be. Shes also been sleeping in the lobby which ANOTHER resident (diff from the one aforementioned) has a picture of. This has already gone on way too long. Its a huge liability and potential lawsuit that Decron is headed and I just want to mind my business and feel safe where I live.
Please kindly contact me by the end of this week with a plan of action or I will come down seeking one. I really want this to be rectified ASAP and move forward
*there is also a prior citation that ******* sent to this resident which Decron seems to be aware of but was never mentioned until I brought this up was told shes done nothing wrong under FHA
*please please please help your residents live peacefully*
Sincerely,
*********************
Business Response
Date: 02/01/2024
Our General Manager was able to review and discuss with resident and offered an update and potential solution. Please reach out to property team if additional questions or concerns arise. Thank you for your residency.
Initial Complaint
Date:01/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved to one of Decron properties in ** (Tamarron Apt) Nov 17,2022. On Nov 18 I made the office staff aware of a pest issue (roaches) and that it is affecting my childs health as he is allergic to roaches and also suffers from severe asthma. (All medically proven and documented). Staff advised they will send pest control and they came and sprayed however a more extensive treatment would be needed. Due to a scheduling issue the original treatment was cancelled on the office staff end because naturally I want to be able to live comfortably in the unit and I expressed my frustrations and they couldnt handle that. Eventually the treatment was completed however no other actions has been taken and I repeatedly told the office that the pest were still an issue and I had to remove my child from the home because of it. I will say I refused to pay rent because it was a safe living situation for my child. Whats more frustrating is I reached out to the headquarters numerous times to speak with corporate in regards to the issues since the on-site management is incapable of doing their jobs. And to this day have not heard anything back from them. The fact of the matter is per the property manager the unit wasnt ready for me to move in and due to short staff/ sick staff they couldnt fully inspect/prepare the unit like it should have been. I was referred to legal counsel by my childs doctors office because living somewhere less then 2 months and having to leave due to roaches thats actively negatively affecting someones health is mind blowing and the fact no one at the property cared enough to fix the issue lets me know this company can careless about the comfortability of residents as long as they get their money on time and that is truly pathetic.
Business Response
Date: 01/19/2024
Our aim is to provide a comfortable living environment, and we apologize if your experience fell short of expectations. We understand that service needed to be rescheduled and follow up communication was not returned. We are sorry we were not able to resolve to a mutual satisfaction.
Please reach out to community team if there are further questions they can answer.
Customer Answer
Date: 01/19/2024

Complaint: 21167713

I am rejecting this response because:
The unit was not ready to be moved into, Im actively telling you the unit is negatively affecting my childs health and the excuse is the scheduling? The issue is the whole complex as a whole has a pest issue. Including my next door neighbor who is leaving after 4 months. To think a million dollar company cant properly eliminate pest to maintain a safe living environment is utterly ridiculous and by the response to the complaint its very clear Decron could careless about its residents health and well-being from the bottom all the way to the **** CFO etc. but this evidently is the norm for this business.
Sincerely,

*******************************
Business Response
Date: 01/22/2024
Our understanding is our team attempted to resolve, but did not receive a response. We apologize for the negative experience.
Please reach out to property team with additional questions.
Customer Answer
Date: 01/22/2024

Complaint: 21167713

I am rejecting this response because: I reached out multiple times in regards to the issue and still no response/resolution. They were told in court to fix the issue and per the leasing agent they would send the exterminator the next day. Again that did not happen. You expect payments on time however the lack of response or urgency to correct a unit that wasnt even livable and affected the quality of life for an occupant is again frustrating and pathetic. You have many excuses but clearly that the trend with this company. And despite my multiple complaints AGAIN nothing was done and management handled it horribly. In addition to that I now have medical bills etc. that were accumulated while living in the unit the time I was briefly there. After I advised of the issue. Lets stop sweeping the fact, you failed to maintain the premises under the rug.

Sincerely,

*******************************
Initial Complaint
Date:09/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am owed $2,151.99 for the cost of an AirBnB I had to purchase unexpectedly during repairs to my former apartment owned by Decron. I have spent hours and tried countless times to be reimbursed with no effort to help me for something that was not my fault. We had mold in our apartment for months due to their lack of maintenance on the *** they removed our AC unit with no warning in August in ******* while we were gone with exposed mold and no AC forcing us to evacuate for 6 days. Upon returning they misjudged the repair timeline & left us without a functioning bathroom for over 2 weeks after moving back in from the air bnb. After our renters insurance claiming that they are at fault for lack of maintenance they have refused to reimburse me any funds whatsoever and have had terrible communication.Attached are photos showing my Air BnB receipts and email threads of me trying to cooperate and get reimbursed with no success. I was told many times someone would reach out to me and basically was just ignored until I left them alone. I am just now filing this complaint because a friend who also was a former tenant alerted me that other residents of Decron properties with similar experiences of not being reimbursed for costs of damages Decron was responsible for had filed complaints and finally had someone reach out to resolve the matter. All I want is for my AirBNB costs to be reimbursed and to put this behind me. The $48,000 in "money paid to business" is the approximate rent paid during our 12 month lease.
Business Response
Date: 09/25/2023
We apologize for the inconvenience. This incident occurred while property was being managed by 3rd party to be resolved by them or with renters insurance. Our understanding is we attempted to connect with proper contacts.
Initial Complaint
Date:07/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Security and safety of residents -First floor is easily accessible to nonresidents -Lack of security cameras -Lack of urgency to repair broken doors -Lack of communication on expectation for resolution -Property damage resulting is unauthorized access to parking garage -Unauthorized access to parking garage -Consistent brake-ins to resident storage units without resolution -Lack of urgency to comply with law enforcement -Lack of urgency to review camera footage upon request
Business Response
Date: 07/07/2023
We apologize for the inconvenience. Our property team has been working to resolve these concerns; some of which include 1) walking site with locksmith agency 2) obtaining additional security camera proposals 3) evaluating options with construction team. Our community manager will contact resident to provide an update. Thank you,
Customer Answer
Date: 07/07/2023

Complaint: 20287626

I am rejecting this response because: this has been an ongoing issue for many months, and the Property Manager refuses to address the severity of the situation. A young lady was taken from the parking garage, and I have personally interacted with nonresidents who were caught with stolen property. There is no sense of urgency for the safety and security of residents. The Property Manager ****** has been made area of many issues impacting residents and has chosen to disregard. Because of her personal negligence I have had to resort to escalating my complaint to the Regional Manager. The property is responsible to provide a level of safety and security to its residents that is currently missing.

Sincerely,

*************************
Business Response
Date: 07/19/2023
We apologize for the inconvenience you have experienced. Your satisfaction is our priority, and we're truly sorry for any frustration caused. Our team is actively investigating the issue and working to resolve. Our community manager has reached out to resident to offer additional remedies. Thank you,
Customer Answer
Date: 07/24/2023

Complaint: 20287626

I am rejecting this response because my conversation with the Property Manager did not result in any additional remedies offered.

I continue to feel my concerns fall on deaf ears; during my in person conversation I was informed there is no current timeframe for resolution as things are being looked into by Decron. I have attached current access points non-residents can use in order to gain access to the first floor that could result in additional theft. Not only were these areas mentioned, I also readdressed my concern for the safety and security for myself and personal belongings. The ****** encourages building insurance during lease signing; however, this negates the need for renters insurance. If I followed this directive I would personally have no assurance of security.
Sincerely,

*************************
Business Response
Date: 11/21/2024
We apologize we were not able to resolve your issues during your residency. Please contact us if you have additional questions. Thank you.
Initial Complaint
Date:02/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a follow up to the complaint written on 1/13/2023 at the Bridge at ********** property.The many issues noted in that complaint continue, even after speaking with the regional manager. This was - by any means - easy to get done even after filing the complaint. AFTER I submitted the BBB complaint, I never heard back from the company. I tried requesting help from the local office. Got nowhere. I submitted a request through their website. Nothing. I left a voicemail. No follow up. I had to go on a social media site, find the head of their property portfolio and ask for a follow up through there. Only then did I get a call back.And once I did get the call back - I was promised fixes by providing a new mailbox by the end of February. That has not happened. Today - I had a package stolen, that was in the custody of the the property management. Again. They still accept packages into their offices, the still refuse to accept responsibility for the packages, and they still refuse to accept requests that the packages be delivered directly to the apartment doors. This process needs to be fixed immediately.
Business Response
Date: 03/09/2023
We apologize for the delay in repair. Our vendor has communicated that part will arrive this month. We have a new onsite manager who will follow up with you, if they have not already done so. Thank you,
Customer Answer
Date: 03/10/2023

Complaint: 19509380

I am rejecting this response because:
The manager has not reached out to me as of March 10th, 2023. The property said they would direct deliveries directly to the residents door, but they have not done so the mailboxes remain damaged and barely functional This repair was supposed to occur in November 2022

Sincerely,

*****************
Business Response
Date: 11/21/2024
We apologize we were not able to resolve your issues during your residency. Please contact us if you have additional questions. Thank you.
Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have lived at ************************ property owned by Decron Properties since July of 2022. Since then the management of the property continuously failed to provide a place of 'quiet enjoyment' by failing to provide minimal security measures and failure to provide services laid out in the advertisements and lease for the apartment.Since moving in, the call box has been broken. Their definition of broken is that everyone else seems to be able to use the call box except my wife and I. They refuse to add or fix the call box to allow us to use the device. This failure to act does not live up to the promises provided in the advertisement for the apartment and the security considerations as laid out in the lease. When pushing for answers, the property management said "they don't have a manager" as of late November despite requests for repair stemming from the day we moved in. This is a failure to provide 'quiet enjoyment' as all other residents appear to avail themselves of.Further, the property fails to provided minimum security procedures and has repeatedly had unauthorized individuals access the property and improperly open either the mailboxes, the 'secure' lockers, and the main office. When these improper access events occur, the property management blames the residents for not picking the mail up every 24 hours, even when on vacation. They refuse to help in redirecting mail or packages to resident apartment doors. They refuse to provide additional security measures to the building or alter their security company procedures. This is a failure of security and, again, the ability for 'quiet enjoyment' of the property.
Business Response
Date: 01/18/2023
We apologize for the inconvenience. Our regional manager will contact to provide update on repairs and customer concerns. Thank you.
Customer Answer
Date: 01/22/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
Decron has not contacted me and the complex continues to experience further break ins and have not repaired the mailboxes. .
See Attachment/File: AA7CC963-7843-4377-9CCD-5B8E4D880F98
Business Response
Date: 01/27/2023
Our regional manager was able to connect to provide an update on repairs and timelines. We apologize the inconvenience. Customer may follow up with regional manager with additional questions. Thank you.
Initial Complaint
Date:08/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a current resident ***************** *** ******* managed by ****** *********** On 7/30/22 my car was towed by management without warning even though they have my car information on file. I was told by the towing company that it was reported as blocking a garage (MY garage) but after they looked at the pictures, they confirmed it wasn't and then they told me it was because the property management doesn't allow parking there. I then spoke to the front office at my apartment and was told it is a fire lane however there were no signs and the curb was not painted red. There was also no signs indicating it was a "no parking zone". Management never notified the residents that this was a "no parking zone". My car was not illegally parked and I did not break agreements in my lease. I attached a copy of the most recent parking rules management has sent out, all of which I did not break. I also attached a picture of where my car was parked (circled in red) as proof that there was no signage or painted red curbs. Management refuses to admit their fault and reimburse me the towing fees I paid ******* My car was ********** towed and I believe this situation was ******* ****** by ***********
Business Response
Date: 08/15/2022
The city *************** requires areas around the garage be clear for emergency services. They, along with police and tow companies regularly patrol the area. Residents have been notified on areas where not to park. Please contact the property with questions
Customer Answer
Date: 08/22/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Residents were never notified that parking was not permitted around garages due to requirements by the city fire department. As I have stated in my original complaint, I did not break any laws, agreements within my lease or parking rules given by Decron management. My car was wrongfully towed and I should not be responsible for the towing fees.
Business Response
Date: 01/25/2023
Business Response /* (1000, 5, 2022/08/15) */
The city Fire department requires areas around the garage be clear for emergency services. They, along with police and tow companies regularly patrol the area. Residents have been notified on areas where not to park. Please contact the property with questions

Consumer Response /* (3000, 7, 2022/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Residents were never notified that parking was not permitted around garages due to requirements by the city fire department. As I have stated in my original complaint, I did not break any laws, agreements within my lease or parking rules given by Decron management. My car was wrongfully towed and I should not be responsible for the towing fees.
Business Response
Date: 11/21/2024
We apologize we were not able to resolve your issues during your residency. Please contact us if you have additional questions. Thank you.
Initial Complaint
Date:07/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************************************************** ******* tried to renew our lease, but were not getting information regarding renewal. We reached out May 19 regarding the increase and were consistently told we would get the updated lease in the next 7 days. We didn't end up getting the renewal until June 10. Then we were given ** days to resign. We immediately reached out regarding the increase and were not answered, so we went to the leasing office on the last day of the ** day time period (Friday, June 24) to ask questions in person. The two ********* in the office informed us that the ** day timeframe was an error and we actually had ** days to resign (until July 10). We decided to resign even with the increase in rent on Monday, June 27, however the lease was no longer available online, I called multiple times with no answer, so we emailed again. We were then told the ********* were NOT correct and we missed our chance to resign a lease, pushing us to the even higher ************** rate. The manager who emailed us back on June 27 said she would reach out to caproate requesting the 12-month lease rate again, but a month later, we have not been given an update even though we have reached out numerous times. Our rent is now due August 1 at the higher ************** rate due to employee error. It is in their best interest to continue disregarding the **** ****** ***** ************** as they are happy to overcharge our rent.
Please help us get this resolved.
Business Response
Date: 06/16/2023
Following up on complaint that I understand has been resolved. Please reach out if there are any additional questions. Thank you,

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Decron Properties Corp is NOT a BBB Accredited Business.