Complaints

This profile includes complaints for Two Coast Living's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Two Coast Living has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Two Coast Living

  11766 Wilshire Blvd Ste 1500 Los Angeles, CA 90025-6552

  
• 

  Westcliff Apartments

  9820 Westcliff Pkwy Westminster, CO 80021-4003

  
• 

  The Grove

  1 Lakeville Cir Petaluma, CA 94954-5753

  
• 

  Trillium Heights Apartments

  12240 Daphne Ln NW Silverdale, WA 98383-8654

  
• 

  Terra Mar

  93 Dune Lakes Cir Santa Rosa Beach, FL 32459

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a work order and called the office on Monday 01/13/25, because my furnace was leaking. The maintenance guy came in with no tools but a ladder. Spent 5 minutes and said it should be fixed but if not call us back. It started to leak again 01/17/25. My wife reported it and the same maintenance guy came in with a space heater. He tells my wife that the problem is the coils leaking. He didnt do anything but flip a switch to turn off furnace and drop of a small space heater. That tells me he knew the problem and didnt order parts to fix it until that Friday night. I called the office on 01/20/25 and spoke with the manager *******. She told me that the ****** e is old and parts are hard to find. Meanwhile it was sub freezing temperature here in ********. It is now 01/31/25 and furnace still broken, still no eta on when it will be fixed. You have a very poor management staff you care very little about the residents. I want compensation for this mishandling. It is completely unacceptable to not have this furnace fixed. It seems very little effort on your office managers part and the neglect of the maintenance staff. I would like to be contacted by someone above the office manager here on site. Very dissatisfied about our time here at ********************. The picture below is the space heater provided to warm up my apartment while it was negative 10 degrees outside.

  Business Response

  Date: 02/19/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the delays and any inconvenience this situation has caused.
  We want to assure you that the issue has been fully addressedthe coil has been replaced, there is no longer any leakage, and your heat has been restored.
  We understand the frustration this may have caused, and we appreciate your patience as we worked through the challenges of sourcing the necessary parts.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My former roommate and I are seeking a refund of our deposit from our former apartment complex - *********** in ***********, **. *********** is owned by *********************. My roommate and I thoroughly cleaned our apartment expected to receive part, if not all of our $365 deposit. We were shocked to hear *********** not only pocketed our entire deposit but charged us an additional $67.The apartment employees refused to allow us to attend the move out inspection. They provided us a single photograph of alleged floor damage. We dispute this photo was taken from our apartment and we were not allowed to enter the unit to view the alleged damage for ourselves. They informed us after move out that the complex was going to charge us a $207 cleaning fee regardless of how well we cleaned our unit. They also claimed minor repairs were needed, but we dispute that as well. **** ******* and I took good care of our apartment and were very careful during the move in and move out.*** refused to allow us to speak to the head property manager. The corporate office also declined to speak to us. *** has since reported us both to collections.The resolution we seek is a refund of our $365 deposit. We'd be willing to compromise by having no refund, but having the $67 penalty rescinded. We also want the collections company to be notified on our behalf, with any negative remarks on our credit reports removed.

  Business Response

  Date: 02/19/2025

  Our records show that the account has been paid in full to the collections company. There was no credit reporting so there should be no impact to either credit. 

  Thank you. 

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22875754
  
  I am rejecting this response because:

  This is NOT the refund we requested. The property did nothing to satisfy our complaint. Please refer back to our complaint.

  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 06/13/2025

  We understand that this was not the result you expected. However, after a thorough review of your account and the file related to your deposit, we regret to inform you that there is no refund pending. The balance of your account was completely consumed by the applicable service and maintenance charges as set forth in your lease agreement.
  
  The Security Deposit Disposition was processed within the legal timeframe, and all documentationincluding a detailed breakdown, copies of the payment receipt, and receiptshas been provided as support.
  
  Additionally, we confirm that the outstanding balance was paid without generating any negative reports to credit agencies.
  
  Unfortunately, we have no further information to provide on this case. The available information matches our internal records and the procedures followed by management in compliance with state regulations.
  
  We appreciate the time you have taken to express your concern and consider this matter duly addressed.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they falsely sent me to collections and it made my credit score go down i worked all of 2024 to fix my credit to buy a house and theyre jepordizinf that for saying i didnt pay when i have my receipt proof banking statement etc i also feel like since they hurt my credit they not only should report it back correctly that its paid and that now because of the emotional distress that they have me in a refund of my money

  Business Response

  Date: 02/13/2025

  You are absolutely right, and we sincerely apologize for this situation. You made your payment so quickly that by the time the collections company processed the debt and opened the account, your balance had already been paid directly to the property. Unfortunately, due to a transition to a new software system shortly after, there was a delay in reconciling payments and closing out any accounts that may have been opened in error. Please know this was not intentional, and we are actively working to ensure that any credit reporting related to this matter is fully removed. We deeply regret any inconvenience this has caused you.
  

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment is meant to provide a washer and dryer for the unit. My dryer burns holes in my clothes. I've been told many times that they would order a new dryer for me, but the maintenance request keeps being marked completed when nothing has been done and they havent even visited the apartment. I have placed over 10 maintenance requests and it is not fixed. I have also made numerous calls and been told it will be fixed or replaced then nothing is done.

  Business Response

  Date: 02/12/2025

  Thank you for bringing this to our attention. We have contacted the on-site manager and asked them to reach out to you directly to schedule a time to access the unit and inspect the dryer. We sincerely apologize for the inconvenience this has caused and appreciate your patience while we work to resolve this issue.

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Maintenance came and looked at the dryer and decided to replace it. They have already sent ****** (who was amazing) to install the new dryer. Thank you very much for your help!
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/24/2025 the issue is I'm trying to pay my rent before then next month is added to my account but they locked my account so I can't pay them be fore next month is added on 1/25/2025 and is requiring me to pay both at once instead of letting me pay them now.

  Business Response

  Date: 02/13/2025

  Our records indicate that you have a zero balance at this time. 

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a rental car that weve had for a week and a half (our car is in the shop for repair) towed from our assigned car port.Weve had this car port for two years, its on our lease documents.When we approached the leasing office for a solution, they were unwilling to let us in due to cleaning, despite us visiting during office hours. They would not allow us to speak to a manager to resolve the matter.The staff claimed the resident assigned to the parking spot had called to get the vehicle towed, however, WE are the residents assigned to the parking spot. They acknowledged that the car port had been double assigned but, the other resident has lived here for years. We told them that we had the same car port for two years with no issues. They refused to let us in, refused to commit to attempting to solve this issue, You can come back when we are done cleaning, but I dont know if Ill have an answer for you. The staff displayed blatant apathy that only increased our frustration. We seem to now be on the hook for over $300 for a vehicle that shouldnt have been towed due to this companys double assignment of carports, despite us confirming with said company multiple times over the years about our assignment of said carport. Barely any vehicles on this property even display a proper parking sticker, so it is clear that the towing only occurs if a resident complains, which wouldnt have happened if they had not double assigned our car port.

  Business Response

  Date: 02/12/2025

  After reviewing the details, we confirmed that the carport had been mistakenly double-assigned, which led to the confusion. We understand that you have consistently used this space for the past two years without issue, and we acknowledge the miscommunication that resulted in your vehicle being towed.
  We are happy to inform you that we have worked with the towing company, and they have agreed to waive all fees. Your rental vehicle has been returned to you at no cost. Additionally, we are taking immediate steps to ensure that this issue does not occur again, including a review of parking assignments to prevent any future conflicts.
  We appreciate your patience and understand how frustrating this experience must have been. If you have any further concerns, please dont hesitate to reach out.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of Citra at ********** on Nov 12th. I received a letter 45 days later that no charges were being deducted from my security deposit. It is now 2 months later and I still have not received a deposit. They are not responding to the managers at the properties the manager. The operator at their head office transfers every call to a resident portal that is not monitored and then blocks you from calling back

  Business Response

  Date: 06/12/2025

  We sincerely apologize for the delay in returning your security deposit and fully understand the frustration this situation may cause.
  
  We would like to inform you that we have recently undergone a change in our management system, which has caused unexpected delays in some processes, including the issuance of refunds. We sincerely apologize for any inconvenience this may have caused you.
  
  We will contact the property manager to investigate and respond to your request. In order to move forward with this process, we ask that you please confirm the exact address of the unit you occupied at ***** at **********. This will allow us to locate your file accurately and prioritize its review.
  
  We appreciate your patience and understanding as we work to resolve this matter. We look forward to your confirmation so that we can continue with the investigation.

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 19, 2025 Boulders at *********** *********************/Two Coast Living ************************************************************************************* Re: Request for Return of Deposit; Request for Return of Overcharge To Whom It May Concern, I moved out of my rental located at ***************************************************** on November 9, 2024. When I moved in, I paid deposit in the form of a money order and before moving out a dedication of a full months rent was withdrawn from my checking ********** has been more than 30 days since I moved out. I have not received my total deposit back. Per RCW 59.18.280 and RCW 59.18.310, within 30 days after the landlord learns of the abandonment, the landlord shall give a full and specific statement of the basis for retaining any of the deposit, and any documentation required by (b) of this subsection, together with the payment of any refund due the tenant under the terms and conditions of the rental agreement. The landlord complies with this subsection if these are delivered to the tenant personally or deposited in the United States mail properly addressed to the tenant's last known address with first-class postage prepaid within the 30 days. Both of these terms were not and have not been met. Put simply, I have not received any statement from Boulders at *********** or their parent company *********************/Two Coasts Living. On multiple occasions, both in writing and verbally, I have asked for the documentation and have not received the information. It is my expectation that my full deposit and rent dedication be refunded. This expectation is a result of the propertys failure to address a graywater issue and a flood from the apartment above causing property damage that was not of my negligence.

  Business Response

  Date: 06/16/2025

  Please note that a refund in the amount of $1,244.19 was processed and mailed on December 12, 2024. The check was issued under reference number WST3661.
  If there are any questions regarding the status of the check or the mailing address, please contact the on-site management team directly for assistance.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father moved out of his apartment on October 2nd, 2024. His name is **** ******* and he lived at ********************. We left his forwarding address with the building manager as requested and I left it on his resident profile as well. The office keeps giving us a run around about how the check was sent but how it was sent to his address at ******* instead of his new address. We checked the mailbox at ******* and there was no check. Then we went to the post office and asked if they have any mail and they said no. I have asked ******* to cancel the check and send a new one. We are still here, 3.5 months past when the check was due and we still don't have it. I am not getting calls back or any of my questions answered so I have to go to BBB to file a complaint. My dad is retired and needs the money to survive. At this point he would like the amount he's due. Interest is fair at this point because we would be charged a late fee if my dad's rent weren't paid on time, which it always was. I looked at some other complaints for this business and there are others who weren't given their deposit either. This business really needs to be investigated.

  Business Response

  Date: 04/25/2025

  Our records indicate that the manager emailed Mr. ******* requesting the updated address. Please provide so we can inform Accounts Payable and have them re-issue the refund. 

  The email states:

  Hello Mr. *********** style="color: rgb(102, 102, 102); font-family: Inter, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 12px;"> 
  We have been in receipt of the below request for contact and understand that you have yet to receive the security deposit refund for the apartment formally occupied at Residences on Bedford located at *************************************************
   
  The address noted on the final move out statement reflects *********************************************************** If a change of address was not submitted to the US *********** our accounting team may have received the returned payment.
   
  Please provide a valid forwarding address so we may coordinate the delivery of the refund with accounting accordingly.
   
  We look forward to the response and apologize for any inconvenience.
   
  Sincerely,
  ******

• Initial Complaint

  Date:01/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Living conditions in our current apartment have become unlivable. We have complained in person, via email and via telephone. Weve sent several videos documenting our experience. Our issues have been ignored by both the on-site team and the Regional Manager. We have neighbors that live above us that throw dance parties in their apartment. Last night the residence had over 20 people In their apartment above us. It sounded like our building was being torn down. Weve contacted management on several occasions and nothing is being done. Between the loud noise and cloud of marijuana smoke throughout our entire complex, we have now had to find alternative places to sleep as we cannot get any peace.

  Business Response

  Date: 01/27/2025

  This matter has been registered and was handled internally under ticket number CS-******. Below is evidence of the response to this request.

  Sofia Cantillo posted 1/16/25 4:31 PM 
  We apologize for the delayed response to your previous ticket.
  Dealing with noise disturbances from neighbors can be frustrating, but documenting violations and
  contacting the on-site leasing office or property management can help enforce the community's noise policies.
  Most cities have a noise ordinance with quiet hours between 10 PM and 7 AM, and excessive noise during these
  hours should be reported to the local police. Noise complaints are difficult, but important for maintaining a peaceful
  environment for all residents.
  To ensure effective attention and proper follow-up on this matter, we urge you to continue communication
  through our ticketing system. This allows us to keep a comprehensive record and facilitates more efficient tracking
  of all actions taken in relation to your request. Please note that e-mail responses and messages sent by e-mail are not tracked.
  
  thank you!

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22817129
  
  I am rejecting this response because: On January 17th, We have requested a meeting in our apartment with the area manager **** **** and have received no response. The noise level from the apartment above us is unacceptable even with just the neighbor walking around. The response they are giving is unacceptable, as we have filed complaints at minimum 3 times. They did nothing to address the issue. During our second complaintl, they claimed to have never received our first complaint in which we did in person at the main office. The response of "we will talk to the other resident" is what they say every time. We are aware that other residents of our complex have made several complaints on this residence, and they too have been ignored. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 02/12/2025

  Thank you for following up. We understand that noise concerns can be frustrating, and we appreciate you bringing this to our attention.
  Were sorry that you are not satisfied with our response; however, at this time, all we have received are your complaints, and we have not been provided with any supporting evidence. Our team has addressed this matter by speaking with the residents in the apartment above, who have stated that they frequently travel for work and have only hosted one gathering in the spring of 2024. Additionally, after reviewing our records, we do not have any other complaints on file regarding these residents from other tenants.
  Without concrete evidence to substantiate your claim, we are limited in the actions we can take. However, we encourage you to document and report specific incidents as they occur so that we can continue to monitor the situation.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22817129
  
  I am rejecting this response because: We have provided the management team with video evidence of the parties and the noise coming from the apartment above us. The fact that they claim we have not is proof that they have done nothing to solve our issues.
  
  Sincerely,
  
  ******* *****