Complaints

This profile includes complaints for Two Coast Living's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Two Coast Living has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Two Coast Living

  11766 Wilshire Blvd Ste 1500 Los Angeles, CA 90025-6552

  
• 

  Westcliff Apartments

  9820 Westcliff Pkwy Westminster, CO 80021-4003

  
• 

  The Grove

  1 Lakeville Cir Petaluma, CA 94954-5753

  
• 

  Trillium Heights Apartments

  12240 Daphne Ln NW Silverdale, WA 98383-8654

  
• 

  Terra Mar

  93 Dune Lakes Cir Santa Rosa Beach, FL 32459

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is that I moved from this residential apartment business on November 3, 2024. This Business supposed to reimburse me my security deposit. Is being over 2 months that I havent received my security deposit. On December 31, 2024. I spoke to the resident Manager named ****** ***** informed that he confirmed my new mailing address and it was correct. I called a couple of time and spoke with a ******** an in another occasion with ******** and they kept telling me that I needed to call back. Then I called back and ***** informed me that I wasnt the only Resident having this problem and that he is going to look into it and for me to keep calling every day. In one of the call I asked for their corporate number, and ***** told me that there is no corporate phone number only and internal email that is from him to corporate and everything has to be dealing through him (*****). I called on January 13, 2025 and he said that he sent an email to get a tracking number for the check that was sent, but his answer was that Corporate havent get back to him and to keep calling him every day until he get that tracking number. Then now his new excuse was that there might be a delay due to the fires in california, because the air is bad. My concern is that this issue has being ongoing since November 3, 2024 and back then he was blaming the new management system, and now the new excuse is about the fire in California. This Residential apartment complex has being a mess in their way they conduct their business, they are inconsistent, incompetent and they keep blaming one another, to the point that there is different management and staff turn around in that office. Which cause confusion and bad business practices in their part to their Residents. I will like for the BBB to investigate this business and their practices. According to them I am not the only one but like 20+ more Residents that had moved out experiencing the same problem.

  Business Response

  Date: 01/27/2025

  We sincerely apologize for the delay in our response and regret any inconvenience this situation may have caused you.
  
  We have received your message and, based on the information provided, we will open an investigation to determine the cause of the delay in returning your security deposit. We want to assure you that we are committed to reviewing this matter with the utmost seriousness and resolving it as soon as possible.
  
  We understand the importance of your concerns and recognize the impact this delay may have. As such, our team is working diligently to resolve this issue. We will contact you once we have completed our review to provide a detailed update.
  
  We appreciate your patience and understanding as we go through this process.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried several times unsuccessfully to resolve major issues with my apartment with management. I've been ignored and dismissed at every turn. My main issues include: Unauthorized Entry, Failure to Maintain Habitable Conditions and an Unresolved Pest Infestation. There is also animal urine and f**** that I must dodge to leave the building in the common area hallway and that I'm likely tracking into my apartment despite my best efforts. Despite repeated complaints and documented evidence including photos emailed, there has been no relief nor resolution. I am also an asthmatic, making the ***** infestation particularly dangerous to my health. My bathroom was left dirty and in disarray following the unauthorized entry this week. To make matters worse, my building has known lead based paint. I believe this paint was left exposed. There are also paint chips of presumably lead based paint chips all over my bathroom floor. At this point, I have entirely given up trying to solve these problems, and simply want out of my lease. I also want my security deposit returned $2,643.00, and reimbursement of my first months rent $1,239.66. I have a timeline, documentation and photos.

  Business Response

  Date: 01/27/2025

  We are deeply sorry to hear about the problems you encountered in your apartment and sincerely apologize for not being able to resolve them to your satisfaction. Your experience does not reflect the level of service we strive to provide to our residents.
  
  Regarding your concerns:
  
  Unauthorized entry and maintenance: We have received your message and would like to fully investigate what happened. To do so, we ask that you please provide us with the maintenance order numbers related to these incidents, as well as any additional details regarding dates and times. This will help us to better understand the situation and take the necessary action. We remind you that all work orders must be requested through our official platform, as this allows us to manage them efficiently and keep a proper record.

  Pest and fumigation: Regarding cockroach infestation, we understand how urgent and delicate this issue is, especially considering your health. In order to include your unit in the fumigation program, we would like to remind you that it is necessary for you to register in the corresponding list at the property management office, and to confirm a date when we can enter your apartment to perform the service.
  
  Lead-based paint: Lead-based paints have been banned in the ************* for decades and are not used in our properties. In the unlikely event that there is any exposure, it would be virtually impossible to pose a risk, as these areas have multiple layers of paint applied over time, which significantly reduces any possibility of contact with hazardous materials.
  
  Regarding your request to terminate the lease, we would like to remind you that the above reasons do not qualify for a full refund of your security deposit, as this is in contravention of what is stipulated and signed in the lease. If you decide to proceed with the early termination of the lease, you will have to assume the penalty and the corresponding process.
  
  We apologize again for the inconvenience you have experienced. We are committed to working with you to address the outstanding issues and provide you with a better experience while you stay in our community.
  
  

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22796380
  
  I am rejecting this response because:

  Hello,
  
  I do want to start by thanking you for your response and your show of care. 
  
  I was initially drawn to your Independence Green property because of your reputation and positive reviews. Because of this, I am horrified by what my personal experience has been, and am quite surprised that you allow these deplorable living conditions to exist at one of your properties.
  
  Continuing communication regarding my concerns: 
  
  Unauthorized entry and maintenance: As for your request for maintenance order numbers I was never given any numbers. I was never informed an order had even been created. I was never given any sort of work order numbers. On January 7th, 2025, an unauthorized entry into my apartment occurred without prior notice or my consent. This violation of my privacy and the lease terms is unacceptable and does not align with Michigan tenant laws, which require reasonable advance notice for non-emergency access. The apartment claims they sent out an email, which I did not receive nor is that a viable form of notice. Furthermore, the maintenance that they performed left my bathroom covered in paint chips/debris. My belongings in the bathroom were also carelessly thrown around and more than one of them was damaged. I can provide photos with time stamps of this as well.
  
  Pest infestation: I have been on the list that you are referring to since the second week after my move in. They have apparently treated my apartment multiple times, although no one can seem to confirm nor deny this, and yet I still am forced to live with these pests to this day whilst having my asthma symptoms worsening. I can provide time stamped photos of a new pest sighting each week since move in. 
  There has been a complete lack of communication from the staff at the apartment complex and a complete lack of regard for my concerns or well-being. I can provide proof of this as I have sent many emails and attempted many phone calls to no response from the staff. 
  
  Lastly, I do not feel safe in my apartment. I have came home from work more than once to multiple police officers in the parking lot of the apartment complex detaining individuals and de-escalating situations. 
  
  I am not looking for payment compensation at this point in time past the return of my security deposit, I just want to be released from my lease and have my security deposit returned so that I can be free of this place and have the ability to live somewhere else where I feel safe and comfortable. 
  
  I understand none of this is your direct doing, and I do apologize for my frustrated tone, this has all been a difficult situation that I have never experienced before to such extents. 

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 02/12/2025

  Please allow us to contact upper management with your grievances to see if we can make an exception and release you from the lease without penalty. Once we have an answer, we will have one of our on-site staff member reach out to you to inform you. 

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in an apartment in ******** managed by 2 Coast Living. We have just experienced Winter Storm *****. The temperatures are below freezing, in the daytime average temperature in the 20s. At night temperatures fall in the teens . I have been experiencing loss of heat and hot water since December 23rd off and on. This was happening every other day now its every day. At first the engineer would come and it would maintain the heat overnight. For the last 2 weeks I have no heat or hot water until 2pm or 3pm when the tech gets to my apartment. This has been happening everyday this week. No emergency services at night. These conditions are uninhabitable . I am incurring excessive charges on my electrical bill due to using room heaters to maintain a tolerable temperature. Am I to survive the entire Winter this way??? No compensation .!!Am I expected to pay the full rent in this environment. Last winter in the same apartment this never happened.This is a problem the maintenance department cant handle. I NEED THIS PROBLEM RESOLVED ASAP!! I sleep every night with no heat or hot water for hours. I notified the apartment manager to no avail.The email response I received is ludicrous. It basically stated the pilot light goes out because of the weather conditions. If that is the case the apartment is inhabitable and therefore should not have renters. It is illegal to have renters.Some provisions need to be provided in these cases. I cant live with ***** hrs per day with no heat or hot water. I am starting to experience health related symptoms from the low temperatures.(cold /flu symptoms)

  Business Response

  Date: 01/27/2025

  Thank you for contacting us to share your concerns.

  We understand that the lack of heat or hot water during this cold weather can be especially difficult and we regret any inconvenience you have experienced.
  The extreme weather has generated a significant increase in maintenance requests in recent weeks. We want to assure you that all requests received have been addressed as promptly as possible, and our team continues to work hard to resolve any issues that may arise, prioritizing the most urgent needs to ensure your comfort.
  We appreciate your patience and understanding as we continue to manage this situation.
  
  

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We never received our security deposit and overpayment of rent from this business. We received the email regarding the amount of the refund on December 2, 2024. It stated the refund amount for the security deposit and unapplied payment/credits. Proper notice for non-renewal of lease was given. And move out was completed in a timely manner by November 16, 2024, and the walkthrough was done at that time, even though the property manager was serval hours late arriving. We have tried to reach out to the property and corporate numerous times to no avail. Maryland law requires "the landlord must, within 45 days after the end of the rental period, return to the tenant the security deposit minus any amount which the landlord may rightfully keep. The landlord must put the security deposit into an escrow account. When returning the security deposits of $50 or more, the landlord must include simple interest of 3% per year, accrued at monthly intervals from the date the security deposit was paid." The calculation for the security deposit did not include any interest required by Maryland and we haven't received the refund within the 45 days which was no later than January 1, 2025.

  Business Response

  Date: 01/27/2025

  We apologize for the delay in our response and regret any inconvenience you experienced regarding the refund of your security deposit and overpayment of rent.
  
  We have received your message and are reviewing your case to ensure that it was handled in accordance with Maryland state law and our internal policies. Based on the information provided, we will open an investigation to determine the cause of the delayed return.
  
  We understand the importance of this situation and are working diligently to resolve it. We will contact you as soon as we complete the investigation.
  
  We appreciate your patience and understanding.
  
  

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for professional cleaners to clean apartment and theyre still not returning deposit. This is a pattern with many tenants

  Business Response

  Date: 02/03/2025

  Our Accounts Payable representative for the community where tenant resided contacted the tenant to inform them of the status. This matter is now resolved. Kindly close the complaint. 

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I were supposed to move into an apartment on a set date and due to miscommunication from the apartment complex regarding method of payment we were unable to. We agreed with the complex to the next business day however when we arrived the apartment had not been prepared for move it and was unsafe for my family to move into. We have not paid a deposit or any rent to the apartment and are seeking to be released from the lease due to the apartment complex's breach of contract (delay of occupancy clause.)

  Business Response

  Date: 02/20/2025

  This request was granted. ****** is aware. 

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paperwork showing my move out date was on a certain date and that did not match what was on file. I brought it to management attention to avoid any extra charges after move out. So management changed my lease at the end of my term to charge me for 3 extra days.

  Business Response

  Date: 03/14/2025

  Our records show that you recently moved out. A final statement was processed with a refund. 

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to inquire about the status of my security deposit, which I have yet to receive nearly two months after paying and closing out my lease. I vacated the premises on September ******* and settled my final balance on November 1, 2024. According to the terms of our agreement, I was to receive my $725 deposit within 30 days. The thirty days have past and now its almost New Years. I emailed the leasing agents and I went to the leasing office. I still have not been helped or received the money that is owed to me. This is a coporate manner not a general leasing agents issue. I struggled with contacting the coporate office because the email online does not work and the coporate number is not a direct number.

  Business Response

  Date: 06/13/2025

  Thank you for contacting us. We sincerely apologize for the delay in refunding your deposit and fully understand the frustration this may have caused you.
  
  We will be contacting the Accounts Payable department to review the status of the refund for your deposit. Once we receive confirmation, we will provide you with a specific update on the payment processing.
  
  We appreciate your patience and assure you that we are giving priority attention to your case in order to resolve it as quickly as possible.

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business telling me I have to move because of their inability to have kept my family safe on their property by allowing a family of drug addicted psychopaths to reside on their property for multiple years and never do anything about it but make excuses for them to continue to stay at the property for multiple years. That family drugged and SA my 2 special needs minor children on their property and then the property has the nerve to tell me Im required to move. Theres seriously something wrong with that when my family is the biggest victim of this family that two coast livings staff they hired continued to cover and make excuses for to keep them in the neighborhood where this lunatics daughter throws rocks threw windows of homes, skinny dips in the community pool, threatens to beat neighborhood kids, being drunk and breaking glass alcohol bottles all over the neighborhood. The mother provides drugs/illegal substances to minors on the property and drugs and SA special needs children then the property says theyre going to kick my family out for having to put up with these behaviors of such a disgusting family because their staff refusing to do anything about this family for years that has done the same thing to many other families and children! To bad it wont allow me to upload photos

  Business Response

  Date: 06/13/2025

  This matter has already been dealt with internally (ticket numbers #CS-275925 and #CS-315387). I am leaving a record of the conversations that have taken place with Ms. Tawnya Ellis.

  Tawnya Ellis posted 3/7/25 9:28 AM 
  I’m don’t want to have to have my attorney proceed in moving forward with a lawsuit if I don’t have to. Really hoping that’s not the route I will have to take. I enjoy the property (now that it’s finally peaceful) and I respect it as well as take care of my home.
  
   Created by Tawnya Ellis 3/7/25 9:28 AM
  
  Sofia Cantillo posted 3/14/25 5:15 PM 
  This was already answered in the ticket CS-315387
  
   Closed by Sofia Cantillo with status of Closed 3/14/25 5:15 PM
  
  Tawnya Ellis posted 3/14/25 5:34 PM 
  I will be having my attorney proceed with taking legal action.
  
   Reopened by Tawnya Ellis 3/14/25 5:34 PM
  
  Tawnya Ellis posted 3/14/25 5:44 PM 
  After years of hardship, abuse and hell from kk101 of throwing rocks through my window and repeatedly vandalizing my vehicle and nothing being don’t is ridiculous 
  
  
  Tawnya Ellis posted 3/14/25 6:14 PM 
  Y’all should be apologizing to me for all the shit I have had to put up with while residing on your property.
  
  
  Tawnya Ellis posted 3/14/25 7:54 PM 
  You haven’t had a complaint since you finally got rid of the problem 3 months ago, after 6 years of absolute hell. This is all Calvin being friends with the scum of the Earth that resided in kk101, assisting her in her continuous bs of harassing me and my family, her abuse, sexual assault of my minor children and all else and now wanting to displace me from my home. He even stated before “if she has to go so do you” which is bs because I’m not doing anything wrong! 
  
  
  Tawnya Ellis posted 3/14/25 8:09 PM 
  I was just sitting out in the couldesac in front of the neighborhood (5 minutes at most) minding my business in my van, entering an address into my phone maps and then Calvin pulls up behind me to tell me I can’t be there (I’m not parking there, not loitering, never have done either-and not causing any problem at all-I don’t have service in my driveway and not driving while on my phone so pulled over for just a moment and he comes just to tell me to move. Like I said-I’m doing nothing wrong and being treated as though I’m the problem or causing any problems when I’m not.
  
  
  Tawnya Ellis posted 3/14/25 8:21 PM 
  You sure wouldn’t want to put up with continuous abuse and wouldn’t tolerate continuous bs or someone harassing you and abusing you while trying to be safe and comfortable in your own home
  
  
  Tawnya Ellis posted 3/14/25 8:28 PM 
  The amount of abuse, harassment and vandalism I’ve endured 6 years on the property has been beyond damaging and completely unacceptable.
  
  
  Sofia Cantillo posted 3/17/25 7:00 PM 
  Dear Ms. Ellis,
  Thank you for reaching out. We want to ensure we fully understand your concerns so we can address them appropriately. Based on your recent messages, it is unclear what specific resolution you are seeking at this time.
  If there is a particular issue that you would like us to look into, please provide clarification so we can determine the next steps. We also want to acknowledge that past concerns have been addressed, and we appreciate your cooperation in working toward a peaceful living environment.
  Please let us know how we can assist moving forward.
  
   Closed by Sofia Cantillo with status of Closed 3/17/25 7:00 PM
  
  Sofia Cantillo posted 3/18/25 6:25 AM 
  
  
  Thank you for reaching out and for sharing your experience. I understand that the past years have been difficult for you, and I am truly sorry that you have not had the positive living experience that everyone deserves in their home.
  At this time, our on-site team is handling lease renewals. As part of our standard process, residents are either offered a renewal or served a notice of non-renewal. If you were served a non-renewal notice, please know that this is a decision we are entitled to make per the terms of the lease agreement, and we are simply exercising that right.
  I recognize that change can feel overwhelming, especially after all that you have been through. However, this could also be an opportunity for a fresh start in a new community—one where you may feel more at peace and better able to focus on your well-being. I truly hope that, wherever you decide to go next, you find a place where you can feel safe and supported.
  If you have any questions about next steps or the timeline, please reach out to the on-site team, as they will be able to provide you with further details.
  Wishing you the best!
  
  
  Re: I am hoping to come to an agreement to renew the lease at least for another year. I’m trying to recover from the extreme amount of trauma I have endured while residing here right now due to the ongoing abuse and harassment of the residents of kk101. My family is not a problem to the community. I have just tried to reside peacefully on the property 6 years to no avail due to previous kk101 residents. I’m hoping now that, that family is finally gone from kk101 which the entire community has been pushing for, for multiple years to have gone that we can finally feel safe residing on the property. We have been through a nightmare with the previous residents over the last six years, and especially in the last year that resided in kk101. I filed for protection orders at least 2 times against the 14 year old minor after having a large rock thrown through the downstairs window of my home by her and not to mention like 12 popped tires on my vehicle just in the last year and probably another 10 during 6 years here and having my rear window broken out of my vehicle by them, and I filed for protection order in front of commissioners at least 3 times against the mother before having to do a revision in front of a judge to get the protection order against her (the mother) because of her continued abuse, harassment, vandalism, withholding my special needs kids from me, drugging them, sexual assaulting them on the property. (All things this family has done to many in the community over the years because they’ll take down anybody they can with them) I have endured so much trauma from having to deal with their continuous abuse and harassment along with my vehicle repeatedly being vandalized as well as my home and due to the amount of trauma I’ve endured and trying to get my mind back to a good place rather than in a state of constant fear being in my own home which is all things I didn’t struggle with prior to residing here and having to deal with these horrible people. Everything is proving difficult at this time including the thought of being displaced while fighting the emotional damage the trauma has done. After one thing after another the damage from the amount of abuse I’ve endured, I can’t handle much more of anything at this time.
  
  
  Tawnya Ellis posted 3/21/25 11:23 AM 
  I’m the one who had more concern for a broken pipe doing damage to your investment than onsite management which should say a lot even.
  
   Reopened by Tawnya Ellis 3/21/25 11:23 AM
  
  Tawnya Ellis posted 3/27/25 12:10 PM 
  I love my home, I respect the property. It has been so peaceful finally the last 3 months to where I am starting to finally regain the start of some mental clarity but still a work in progress getting my mind back to a good place after 6 years of abuse/harassment with the last year being by far the worst. I need to get my mind to a good place of not being abused by other tenants now that I can. I truly would appreciate being given that opportunity without the added stress of being displaced on top of all the abuse I’ve endured I’m currently working on overcoming. And I by far am all about community wellbeing and safety as I have been pushing for it along the rest of the community for multiple years.
  
  
  
  Tawnya Ellis posted 3/27/25 12:19 PM 
  And you don’t just displace a good tenant saying you want them out and never to come back and that’s the last thing I want especially since my home isn’t the issue.
  
  
  Sofia Cantillo posted 4/1/25 7:57 AM 
  As previously stated: "If you were served a non-renewal notice, please know that this is a decision we are entitled to make per the terms of the lease agreement, and we are simply exercising that right."
  
   Closed by Sofia Cantillo with status of Closed 4/1/25 7:57 AM
  
  Tawnya Ellis posted 4/1/25 11:23 AM 
  I’m kindly asking you to please give me a year so I’m now not going to be on the streets with my kids. I’ll leave at the point but my home is not a problem to the community which you seem to be under the impression of which should be obvious at this point that it’s not, seeing as to how literally there has been no complaints since the problem moved. I’m trying to get back on my feet after many hardships and now my vehicle just got totaled yesterday after being tboned. I can’t catch a break for anything.
  
  
  
   Reopened by Tawnya Ellis 4/1/25 11:23 AM
  
  Sofia Cantillo posted 4/14/25 7:38 PM 
  As previously stated: "If you were served a non-renewal notice, please know that this is a decision we are entitled to make per the terms of the lease agreement, and we are simply exercising that right."

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** applied to lease an apartment in ************************************ and theyre giving me round around and charge me too much for application processing fee and security deposit and twice they run my credit and charge me twice and havent refunded any money !

  Business Response

  Date: 04/25/2025

  Our records indicate that there were two applications submitted and for that reason, there were two application fees charged. 

  Kindly provide evidence related to your case so that we can investigate if you are entitled to a refund.