Business Profile

Property Management

Two Coast Living

Complaints

This profile includes complaints for Two Coast Living's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

804 total complaints in the last 3 years.
306 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I moved into ***** Arbor Apartments in November 2023, I submitted a $550.00 security deposit. Upon moving out on 23 August 2024, I was told they would review my paperwork and inspect the apartment prior to delivering my sec. deposit to my forwarding address. I received no notice of any issues with the apartment and have called and left messages with the answering service and sent several emails and still have not received my security deposit or an explanation.
Business Response
Date: 11/22/2024
Our records show that we sent a refund check after deductions on your final statement.
The refund amount of $4.49 is based on the final accounting of charges and credits after applying the security deposit and utility deposit. Here's the updated breakdown with utilities grouped together:
1. On Hand (Total Deposits):
Security Deposit: $400.00
Utility Security Deposit: $100.00
Total Deposits: $500.00
2. Balances Due:
Utilities (Environmental Fee, Master Metered, Pest Control, Trash, Utility Billing Fee): $84.80
3. New Charges (Move-Out and Miscellaneous Fees):
Carpet Cleaning: $80.00
Drip Pan Replacement: $50.86
Apartment Cleaning & Sanitization: $145.00
Utilities (August Water Bill, Trash Fee, Utility Billing Fee, Environmental Fee, Meter Fee, Pest Control Fee): $84.85
Gym Card Not Returned: $50.00
Total New Charges: $410.71
Final Accounting:
Total Deposits: $500.00
Total Charges (Balances Due + New Charges): $495.51
Remaining Balance to Refund: $4.49
This refund reflects the remaining balance after all deductions for utilities, unpaid balances, and move-out charges.
Your Vendor ID is: *******
Check Number: 0000750747
Processed on 10/04/2024
Amount: $4.49
If you have not received it, please provide your current address so we can re-issue the check.
Thank you.
Initial Complaint
Date:11/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied to an apartment with a deposit of $450 which would be refunded if I did not move forward. I have made several calls, emails and voicemails with the office but no one returns the calls or emails.
Business Response
Date: 11/25/2024
Thank you for reaching out. To better assist you, could you please provide the name of the apartment complex this inquiry is related to? This information will help us locate the relevant details and address your concerns promptly.
Customer Answer
Date: 11/26/2024

Complaint: 22588396

The apartment complex was:
Concierge Apartments
********************************************************************

I made the deposit back on 9/5/2024.

Sincerely,

****** ********
Business Response
Date: 03/14/2025
Our records show that the refund was processed in January and the check was cashed.
Please let us know if you did not receive the refund so we can investigate further.
Initial Complaint
Date:11/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Illegal towing was done last 11/19/2024. We were paying for 2 parking spots monthly. Whoever called the towing company didn't verify first if my car is registered paying it's monthly parking spot. It says that parking tag is not visible. Found my tag at the passenger's seat floor, fell from my rear view mirror. Without warning and verification, they towed my car and I had to pay the amount of $605.
Business Response
Date: 11/25/2024
Thank you for reaching out. To better assist you, could you please provide the name of the apartment complex this inquiry is related to? This information will help us locate the relevant details and address your concerns promptly.
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/26/24, I was notified to sign my lease with their Tewksbury Commons property. I had been trying to reach a resolution to incorrect lease information (via email and in person). On 11/8/24, ***** *** (acting manager) fixed the issue and issued me a legal lease. I signed my new lease on 11/8/24 after asking ***** to adjust my leasing dates to begin in 11/8/24 the date of the new lease contract. He told me I need not worry about any fees and to contact the Two Coast Living resident relations office. On 11/17/24. I received a notice of non payment of rent. I called the office and spoke with ***** *** who berated me, ridiculed me and again told me to pay the amount (which he will not explain and does not add up to any reasonable or explainable expenses) and to wait for resident relations to respond. Its been over be week and Ive received no contact from Two Coast Living even though Id been told they would reach out within one day! *** hired an attorney to resolve unexplained fees.
Business Response
Date: 11/25/2024
Thank you for reaching out to share your concerns. We understand the frustration you have experienced and acknowledge the challenges youve outlined.
At this time, as you have indicated that you have engaged legal representation, we are unable to provide further direct assistance regarding this matter. To ensure proper handling, we recommend that all future communication regarding your concerns be directed through your attorney.
Should you or your legal representative require documentation or records from us, we are happy to coordinate through the appropriate legal channels.
Thank you for your understanding.
Initial Complaint
Date:11/15/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to bring attention to an egregious example of corporate practices that are placing an undue burden on working-class Americans, particularly here in ************, **. As a 33-year-old woman living at ********* at ********, part of Two Coast Living, with my boyfriendwho is living with terminal brain cancerand his service dog, I have recently encountered a situation that epitomizes the struggles many tenants face in today's housing ********* the end of October, we received a lease renewal notice informing us of a 28% increase in our monthly rent. Despite being reliable tenants who pay rent on time every month, this sudden increase was financially impossible for us. When we communicated this to the leasing office, we were surprised to see our unit promptly listed on their website at $2,190a 4% increase from our current rent. This is an increase we were prepared to manage, as it aligns with typical annual rent adjustments.Hoping for a reasonable resolution, I approached the leasing office to renew our lease at the marketed price of $2,190, only to be told that a "negotiation request" would need to be submitted. A week later, the result of this request was a renewal price of $2,587$100 less than their original offer but still far higher than the $2,190 price being advertised to the public.When we pressed for an explanation of this discrepancy, we were met with hostility and aggression from the property manager. Despite explaining the immense hardship this would cause, particularly given my boyfriends health challenges, the only options presented to us were to sign the lease at $2,587 or move to a month-to-month plan at an even higher rate of $3,168.
Business Response
Date: 11/25/2024
We understand that the lease renewal process can be challenging, and we appreciate the opportunity to address your concerns. Please know that we are committed to treating all our residents fairly and in accordance with federal fair housing laws.

Regarding the renewal rate,we have made multiple efforts on your behalf to negotiate a lower rate.Initially, we were able to reduce the renewal offer by $100, and then secured an additional $25 off. Unfortunately, this is the maximum adjustment we can provide at this time.

Please keep in mind that rental rates fluctuate daily based on market conditions and availability, which can result in varying prices for different units. The promotions you see for new tenants are designed to reflect current market conditions and attract new residents, and they do not apply to lease renewals.
Customer Answer
Date: 11/26/2024

Complaint: 22561426

I am rejecting this response because:
We have told Two Coast Living of my partners terminal brain cancer and how this 28% increase in rent will cause significant financial burden and stress. We are tenants that pay rent on time and in full each month. We have been asking Two Coast living to considers our individual situation. Instead of trying to hear our individual situation I was yelled at and had a door slammed in my face. Its disgusting how Two Coast Living allows their employees to treat paying tenants with disrespect. Especially those who are facing life threatening challenges. In my current lease there is nothing that mentions or informs me as a tenant/consumer that there will be a rent increase of 28% in the next year.

I have told Two Coast Living I will pay what they are currently marketing our unit at. This current price is $2190 this is a 9% increase from what I pay now. It is unethical business practice to have lower rates for new tenants, and after a year increase the price for current paying tenants to stay. I have talked to a state representatives who has informed me that the increase must be disclosed in the initial lease. There is nothing in my current lease about an increase for yearly leases only mentions month to month leases. I am asking to renew my lease for another year at the rate they are marketing it at $2190 a month.

I am asking Two Coast Living to consider my individual situation as a hard working paying tenant who is facing extreme hardship. I am willing to pay what the unit is being marketed at, $2190.
Sincerely,
**** *********
Business Response
Date: 02/13/2025
Our records indicate that Tenant moved out at the end of January. Kindly close this complaint.
Initial Complaint
Date:11/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
With my first 2 months utility bills, I was charged a $40 ($80 total) deposit on both with no explanation. I inquired about the line item with no response/explanation. I then followed up again upon my move out and was told the $80 would be applied to my final utility bill. That was also not the case. My final statement does not have the $80 reflected. I have since reached out to the leasing manager twice with no response.
Business Response
Date: 11/22/2024
Thank you for reaching out to us. To assist you better, could you please confirm the name of the property this is in reference to? We have several residents with the same first and last name at different properties, and this will help us locate the correct account.
Regarding the two charges mentioned, the lease agreement should outline the purpose of those charges. As for the amount not reflected at the end, it should reflect on the final account statement.
Once we have the property information, well review the records and provide you with a detailed response.

Customer Answer
Date: 11/22/2024

Complaint: 22557710

We were at *********************** in *****, *****. The final statement does not reflect the $80. It only reflects the initial $750 deposit. And I have received no response from my prior correspondence.

Sincerely,

**** ****
Business Response
Date: 03/14/2025
what is the unit number where you resided?
What is the name of the lease holder?
We were unable to find records under ***************************** or "**** ****"
Customer Answer
Date: 03/16/2025

Complaint: 22557710

The unit number was 211 and I was the lease holder and my email was the email. I am prepared to escalate this further if necessary.

Sincerely,

**** ****
Business Response
Date: 06/13/2025
We understand that this was not the result you expected. However, after a thorough review of your account and the file related to your deposit, we regret to inform you that there is no refund pending. The balance of your account was completely consumed by the applicable service and maintenance charges as set forth in your lease agreement.

The Security Deposit Disposition was processed within the legal timeframe, and all documentationincluding a detailed breakdown, copies of the payment receipt, and receiptshas been provided as support.

Additionally, we confirm that the outstanding balance was paid without generating any negative reports to credit agencies.

Unfortunately, we have no further information to provide on this case. The available information matches our internal records and the procedures followed by management in compliance with state regulations.

We appreciate the time you have taken to express your concern and consider this matter duly addressed.
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for an apartment rental in which I had to put down a $400 deposit. The Residence of ******** in ******* denied my application and never sent me my refund of $400. I went to the administrative office several times and called several times. No one has ever reached out to me or provided me with a solution.
Business Response
Date: 11/14/2024

Check #********** was initially processed on 09/06/2023 but was automatically voided.
We have requested Accounts Payable to reissue the check and send it to the new address you provided over the phone today.
Initial Complaint
Date:11/13/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I gave my 60 day notice to the office they offered nothing in writing saying I gave it. I emailed them multiple times asking what my prorated amount for September and that they acknowledge that I was moving out on September 22. I never got any response from email or phone from them. I received the first final bill on Oct 28 which is over the state law of 30 days notifying me of where my deposit is. This final bill has amounts that are not correct, they resent a new final bill on Nov 8 which the bills have new amounts. I called them about this and was screamed at by I believe the manager. I just need to know where my deposit is going. I paid ******* on September 9 which I am not getting credit for on either final bill. I do not want to be sent to collections due to nonpayment because I dont agree with the charges and they will not prove or speak to me professionally
Business Response
Date: 11/14/2024
Your Notice of intent to vacate was received on July 22, 2024 and our records show that you moved out at the end of your lease (9/22/24).
Your pro-rated rent for 22 days of September is: $1806
Utilities that were due in September amounted to: $112.09
We received a payment of $2563.60 which returned unpaid due to insufficient funds and you replaced that payment with a payment of $1875.94 however, that payment did not cover the full amount due, including the newly charged late fee of $300 and returned item fee of $75.
Our on-site team was able to obtain approval to reverse the charge of $375 for you as a good faith attempt to amicably resolve the matter with you and part ways.
You did not get any charges after moving out. You currently have a balance of $42.15 which you can pay by either sending a check to the office or stopping by to provide a payment.
Please be sure to notate "***** - Past Tenant Balance" on your payment.
Thank you!
Customer Answer
Date: 11/14/2024

Complaint: 22549793

I am rejecting this response because: you have forget to include my security deposit of $375.00. Thank you so much for reversing the late and NSF fees. According to your response, $1806.00 + $112.09 = $1918.09, $1918.09 - $1875.94 = $42.15, $42.15 is what you are saying I owe, but I have a security deposit of $375.00, you owe me $332.85 I look forward to this resolving this issue, thank you in advanced

Sincerely,

***** **********
Business Response
Date: 12/10/2024
Please look at the attached final statement. Your security deposit was already accounted for so, including the security deposit as a payment towards the balance due, you still have a small balance to pay.
Customer Answer
Date: 12/16/2024

Complaint: 22549793

I am rejecting this response because:

I do not see an attachment showing your previous amounts. If you were to use your previous amount from the previous response you would see that your business owes me money. Your previous response actually showed factual amounts along with a note that the two over draft fees were not being charged to me. Please show me a final copy using the amounts from your previous response minus the two fees your previous response said you are waving and add my security deposit. You will then see that you owe me money. After this I will be reaching out to the State of Florida because there are laws protecting me against companys that hold security deposits over 30 days of moving out. We are well in to 90
Sincerely,

***** **********
Business Response
Date: 02/20/2025
We will review the ledger to verify the charges and payments. It is possible that the late fee and insufficient notice fee were not officially waived but instead happened to match the deposit amount, effectively zeroing out the balance for those fees.
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lived for almost 3 years in Arbor Oaks Apartments in **********. After losing most of my furniture, clothes and shoes due to mold, we moved in August 2024. My deposit of $4,650 has not yet been returned and despite having gone to the property manager more than 50 times, opened a ticket on the Two Coasting website and tried several contact by email, they never gave me my money back and when they respond, they rarely respond with vague answers. They put my name in court for lack of a payment that I had already made and as if that were not enough, I am still paying an absurd amount of lawyer fees to resolve this. This company should be closed! Terrible service and it is illegal to withhold money that is not theirs.
Business Response
Date: 11/14/2024
Our records indicate that a refund is indeed owed to this former tenant, and we are actively working to resolve this matter. We have been in direct communication with her regarding this issue. However, due to a recent transition to a new software system, we are currently experiencing challenges in retrieving the specific status of this refund. This software update has temporarily limited our ability to access certain historical data, including financial transactions.
Please be assured that we are diligently addressing this issue with our IT and Accounts Payable teams to expedite the resolution. Once we have successfully pulled the necessary information, we will promptly issue the refund and communicate directly with the former tenant through ticket CS-538615.
We sincerely apologize for any inconvenience this delay may have caused and appreciate the tenant's patience as we work through these technical difficulties. Our goal is to ensure that this matter is resolved as quickly and efficiently as possible.
Thank you for your understanding.
Initial Complaint
Date:11/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint regarding an unauthorized debt collection notice I received from I.Q. *********************** on behalf of ******** at *****************, my previous property management company. Despite vacating the property on September 1, 2024, in accordance with the lease agreement, I am being wrongfully pursued for a rent payment for September.I was a tenant at ******************************************************************************* I moved out on September 1, 2024, as per the terms of my lease agreement and previous written correspondence with the leasing office. On that date, I returned the keys, concluding my tenancy with no outstanding balance.Despite fulfilling my lease obligations, I received a debt collection notice from I.Q. *********************** for $1,510.85, allegedly for unpaid September rent. This charge is entirely erroneous, as I had vacated the property at the beginning of September.****** ******* ******, the property manager at Heritage at *****************, verbally confirmed that this charge is a mistake and that I should not owe any rent for September. However, despite this acknowledgment, no written confirmation rescinding the debt has been provided, and the debt collection action has not been canceled.I request that I.Q. *********************** cease all collection activities related to the erroneous rent charge and that the charge be completely removed from my account.I request that Heritage at ***************** promptly return my security deposit, as no valid charges or deductions apply.I request written confirmation from both the property management and debt collection agency that this matter has been fully resolved and that no adverse impact on my credit will occur.I have attempted to resolve this matter directly with both the property manager, but I have received minimal response. The erroneous debt collection has caused unnecessary stress and may impact my credit, despite the clear evidence that this charge is invalid.
Business Response
Date: 11/14/2024
We sincerely apologize for the inconvenience and frustration this situation has caused. Please know that we take your concerns very seriously. We have requested that the collections company place your account on hold while we work to resolve this matter.
Our team is currently reviewing your account to identify and correct any discrepancies. Once we have made the necessary adjustments, we will promptly provide the collections agency with the required documentation to either adjust the balance appropriately or close the account entirely.
We understand how important it is to resolve this issue in a timely manner, and we are committed to keeping you informed throughout the process. You can expect to receive an update from us as soon as the corrections are made and we have confirmed the next steps with the collections agency. We will update you through Ticket #CS-254978 which is a complaint you submitted directly with Tenant Relations.
Thank you for your patience and understanding as we work to address this matter. If you have any further questions or concerns in the meantime, please do not hesitate to reach out to us directly.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Two Coast Living is BBB Accredited.