Complaints
This profile includes complaints for Two Coast Living's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 806 total complaints in the last 3 years.
- 306 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/16/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After posting my notice to vacate and paying the lease break fee, I learned I was sent to collections directly after posting my notice. Never missed a rent payment and paid the full amount of lease break fee $2553.84.I have been receiving non-stop harassing collections calls from the collection agency and have contacted the property asking them to update records. The collection agency calls multiple times per month after my explaining the debt was paid in full on 10/30, 2 days after receiving the bill. Please help resolve. I have a copy of the ach being sent to ************.Business Response
Date: 06/13/2025
Thank you for contacting us and notifying us of this situation. We apologize for the inconvenience caused by the calls you have been receiving, and we understand your concern.
We are currently reviewing your file to confirm the status of the payment and any reports that may have been sent to the collection agency. If an error is verified, we will take the necessary steps to formally notify the agency and correct the record.
We appreciate your patience as we complete this review and will keep you informed of any progress.Initial Complaint
Date:12/12/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I adhere to the apartment contract. I paid my rent on time. When it was time to move, I provided a notice timely according to the lease agreement. I scheduled a walk thru of the apartment with the lease agent on duty. The first walkthrough no on showed up so I scheduled a 2nd one and finally got it completed. I start calling the rental office 50 days after I had moved out in regard to my deposit. As of today, I still do not have my deposit and keep getting told to allow another week. My lease ended on 10/17/2024.Business Response
Date: 06/13/2025
Thank you for contacting us. We sincerely apologize for the delay in returning your deposit and understand how important it is to resolve this matter promptly.
We will be contacting the Accounts Payable department to verify the status of your refund. In order to locate your file correctly and follow up immediately, we would appreciate it if you could confirm the following information:
1. Full name of the tenant on the lease
2. Full address of the unit you occupied
3. Move-out date
Once we have this information, we will provide you with an update on the status of your deposit and the next steps.
We appreciate your patience and look forward to resolving this situation as soon as possible.Initial Complaint
Date:12/12/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently moved out the the Arwen Vista property in ********* NC at the end of my 12-month lease in July of 2024. Shortly after moving out, I received a collection notice that I owed $2000 for breaking my lease. However, I did not break my lease, because I moved out at the very end of the lease. I received no mail stating I owned this amount of money or the reason why, just a collection notice. When I tried to go online, my portal account was disabled, and when I tried to call (multiple times) I realized my number was blocked from the system because none of my calls would go through. I also reached out to the property management company through their website and have yet to receive a response. I have the lease to support my claims, however the file is too large to upload, so I am more than happy to email the file.Business Response
Date: 06/12/2025
Thank you for contacting us. We apologize for the confusion that has arisen regarding the termination of your lease and the unexpected collection notice you have received. We understand how concerning this must be and are here to help clarify and resolve the matter.
In order to properly investigate and determine the origin of the debt claimed, we kindly ask that you provide us with the following:
A copy of the 30- or 60-day notice you sent to inform the property of your intention to vacate the premises, as required by your lease agreement.
1. Confirmation of the exact date you returned the keys (this can be a receipt, email, or any other document you have).
2. Any additional communication or documentation supporting your move-out process.
3. The full address of the property you vacated at Arwen Vista in *********, ***************
Once we receive this information, we will contact the property management team to review your file and provide you with a clear explanation of the alleged balance.
We sincerely appreciate your cooperation and patience as we work to resolve this matter.Initial Complaint
Date:12/09/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business has been the cause of all of my issues thus far. A 60 day notice is required to vacate the premises smoothly, our lease was up on September 28th, 2024, we gave a notice on 8/28/2024, that was only 30 days. The current office manager said that since I didn't send it to the correct email which its the email they tell you to contact them on that my notice on 8/28/2024 is not valid. We spoke with the pervious property manager who was fired last month, suddenly, she said that it was okay, she told us over the phone on 9/24/2024 AND 9/25/2024 that we could come into the office on 9/28/2024 to sign a notice to vacate on 10/28/2024. Which is 61 days, we were not provided with a copy of this form, after these papers were signed they were lost by the apartment management , our keys were turned in on 10/28/2024 with a signed paper stating who's keys and what apartment they were, that form was lost as well. I spoke with the previous property manager on 11/05/2024 about these papers because we are still listed on the apartment, she told me to give her a little bit and she would find them. At first they tried to charge us a month to month fee that was $2000, then it was just a $8 environmental fee, now 2 months later that manager has been fired, they don't have those forms they are trying to charge us a notice fee at $3,303 when a proper notice was given. Its very unprofessional for them to lose important forms, and then turn around and try to charge us for their mishaps. These last few months dealing with this business have been a absolute nightmare, they either fire staff members, lose important paperwork or act like they have no clue about things you've talked to them about over the phone. The reason we didn't want to renew our lease is because of how unprofessional they've been this entire time, we've had mail go missing that was delivered to the front office, hidden fees, threats to raise our rent. We just want to part ways peacefully. There is alot more.Business Response
Date: 02/20/2025
Please let us know the name of the property this is related to so we can investigate the matter.Customer Answer
Date: 02/20/2025
Better Business Bureau:
The Summit At Red Rocks, ***** with the orange hair, or whatever her name is if she even still works there is RUDE and should not be working with the public. This whole place has caused me so much financially strain I can barely afford to live when I was there. Do better, stop treating your community like SHIT!Sincerely,
******* ***Initial Complaint
Date:12/04/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My lease ended at Citra Luxury Apartments in ********* on August 11th, 2024. On August 9th, I submitted a cashier's check for my final balance of $650.23. I never received a statement of charges to be withheld from my deposit until I went and requested it in Septemeber 17th, which was past 30 days. I was prompted to go in person after receiving a letter from collections that i owed the property $331.41. When I inquired about this, I was told they did not receive my last payment. I provided a receipt and my bank statement showing the purchase of a cashiers check for the $650.23. While I was there, my check was all of a sudden found in the property managers desk in which I was told that amount had got applied to the current resident instead of to my account as paying the final balance. I was told this would be reversed and the amount of $331.41 would change as due to me. I was also told.collections would be contacted. Here we are almost exactly four months later and I keep getting the run around about if I am still owed any money when I was told through several emails, text messages, and even went as far as recorded conversations. To this day, I am still being told they need to confirm my address that they should send the check to even though I did it about five times now. The old property manager left and the person helping me now has assured a check will be issued to me ****. **** has come and gone and I am still without any check or any communication about a check being processed. When I do get a response, it is typically right at the close of business and I do not hear anything back unless I go to the property or send a text message to the property managers phone. I'm exhausted with the process and probably will not get my whole deposit back now even though NC law states the whole deposit have to be returned if it past 60 days. I am now on day 115 of waiting for a check to be processed. You do everything right and still get the run around about your money.Business Response
Date: 02/13/2025
Payment has been successfully sent and processed. According to our records, Payment #****** was issued via check to ******* ****** at the address provided: ******************************************************. The payment has been received and cleared. If any further clarification is needed, please let us know, and we will be happy to assist.Initial Complaint
Date:12/04/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are seeking a refund of our two security deposits ($625.00) and an adjustment to our Outstanding Balance to zero. We paid the amount in FULL ($1482.66) the Property manager told us that was due to cover us up to our move out date. The complex did NOT send us our refund within the 15 days allowed. They were unresponsive to emails and phone calls we made trying to find out the status of our refund. We received an Outstanding Balance 37 DAYS past our move out day. This is a violation Florida law 8349. The Outstanding balance doesn't account for only 18 days in October nor the four days we had NO power post ******. We have moved out and CANNOT find a responsible party to respond to our inquiries. We hope you can assist us and get out money back.Business Response
Date: 06/13/2025
Thank you for sharing your concern. We want to assure you that we take all requests related to deposits and final balances very seriously, and we are committed to reviewing your case with the seriousness it deserves.
In order to accurately investigate your situation and provide you with a clear and informed response, we would appreciate it if you could provide us with the following information:
1. Full name(s) of the tenants on the lease agreement.
2. Full address of the rented unit.
3. Exact date of move-out.
4. Copy of the receipt or confirmation of payment for the $1,482.66 mentioned.
Once we receive this information, we will be able to verify the status of your account, the application of payments, and the records of the Deposit Disposition. We will also be able to review whether there were any errors in the calculation of days or charges applied after Hurricane ******.
We look forward to moving forward with the review and appreciate your cooperation.Initial Complaint
Date:12/04/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Belmont Station is my apartment complex, I have my account on autopay with a cap on the amount so it will not take out more than what my rent typically is (cap is set at $2,800.00) - yet I received an email confirmation that they drafted $4703.03 from my account on December 1st- to compare, my regular rent is usually around $2476.00 with small monthly fluctuations for water usage. I called and left a voicemail on the emergency assistance line, the regular office line, and I sent emails to all of the addresses I had on file immediately. I never heard back, but I did receive a general email (sent to everyone in the complex) from the office saying they were aware of the issue and were working on resolving it ASAP. That being said, I was hopeful they would resolve the autopay before it drafted from my account - it was not resolved and I had to transfer money from my savings so my account wouldn't be over drafted. I also tried to call the office on Monday 12/2 and was not able to speak with anyone, I sent another email on 12/4 and went to the office to confront someone once the amount posted to my account and I was informed that it was out of their hands and they would contact Two Coast Living to assist. - This is unacceptable, I was not able to fix the charge due to the auto draft, they did not resolve the issue before it was withdrawn, and I cannot do any Christmas shopping because I had an additional $2,500 taken from my account without warning. I would like them to refund the over charge, and pro-rate my rent for each day that I have to wait for it to be returned.Business Response
Date: 06/12/2025
First of all, please accept our sincere apologies for the delay in responding to your communication. We deeply regret what happened with the automatic collection of your rent in December and fully understand the frustration and inconvenience this may have caused you.
We have taken note of your experience and want to assure you that we are reviewing this case with the aim of preventing similar situations from recurring in the future. We appreciate that you tried to contact us through multiple channels and regret that you did not receive a timely response at the time.
Please could you confirm whether the overcharge has already been resolved and whether you have received the corresponding refund? If not, we will be happy to follow up immediately with the relevant team to find an effective solution.
We appreciate your patience and cooperation as we work to improve our processes.Customer Answer
Date: 06/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:11/25/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Formal Complaint Regarding Delayed Return of Security Deposit I am writing to formally express my concern regarding the delayed return of my security deposit for the property located at [909 West ]. I vacated the premises on August 27, 2024, as per our agreement, and have since been waiting for the return of my ********** of today, November 25, 2024, I have not received any confirmation regarding the status of my deposit or a timeline for its return. I have made multiple attempts to communicate and request updates, but I have not been provided with clear ************** per [Arizona] laws and the terms of our lease agreement, the security deposit should have been returned within [14 business ]. The prolonged delay is not only inconvenient but also a violation of my tenant rights.I kindly request that you provide a clear explanation for the delay and a firm date by which I can expect the return of my deposit. If there are deductions being made, I ask for a detailed itemization of those charges, as required by law.Please address this matter promptly to avoid further escalation. I am hopeful that we can resolve this issue amicably and without the need for further action.Thank you for your attention to this matter. I look forward to your response soon as possibleBusiness Response
Date: 06/20/2025
Our records indicate that a refund check in the amount of $1,040.78 (reference number WT692) was processed on October 1, 2024 and subsequently cashed on December 25, 2024.
If you believe there is an error or have further questions regarding this transaction, please feel free to follow up with the on-site management team.Initial Complaint
Date:11/25/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Obon ******** 1604 ***** ******************** ************************* 11/25/2024 ***** ******************** Apartments Subject: Formal Complaint Regarding Lease Renewal and Billing Issues Dear ***** ******************** Management,I am writing to formally express my dissatisfaction with the handling of my lease renewal and the subsequent billing issues I have experienced. I believe this situation has been mishandled and warrants both acknowledgment and ************* original lease ended in March 2024, and since then, I have made multiple efforts to renew it. I visited your office several times and was consistently informed that I would receive a lease renewal through the portal and via email. However, despite these assurances, I never received the renewal.For the last eight months, ***** ******************** continued to bill me at the original rent amount. Recently, I was informed that I owed back rent at the month-to-month rate, which I never agreed to or authorized. To address this matter, I visited your office again on November 1, 2, 3, and 4, and was informed that the lease renewal had not been properly communicated to me. I was promised that a new lease would be sent to me before November 5, but as of today, I have yet to receive it.This entire process has been highly frustrating and has caused me unnecessary stress. I have consistently attempted to renew my lease since March 2024, yet I have not been given a fair opportunity to do so. Additionally, I find it unacceptable that ***** ******************** is attempting to retroactively charge me at the month-to-month rate without my consent.Given the circumstances, I am requesting that this issue be resolved promptly and that I be offered appropriate compensation for the inconvenience, miscommunication, and lack of professionalism I have experienced.I trust that you will take this matter seriously and respond to me in writing with a resolution. I look forward to hearing from you by [December 1, 2024].Sincerely,Obon ******** ***********************Business Response
Date: 11/25/2024
We sincerely apologize for the experience you've had. Please allow us some time to thoroughly investigate the matter, and we will work towards a resolution as soon as possible.
Thank you for your patience and understanding.Initial Complaint
Date:11/22/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not received my deposit back from *********** at ********** located in ******, **. I moved out at the end of my lease which ended AUGUST 4th. I surrendered the keys 8/3/24. I provided our forwarding address. It is 11/22/24 and I have yet to receive my deposit back. Colorado law states that after 60 days, the landlord must give back full deposit. My deposit is $1569. I have called corporate and nobody responds and when they do as soon as I say the reason I am calling for I get hung up on. I've received zero response. No one will return my calls and the leasing office just says they are no longer responsible. I now have no choice but to sue. I have attempted to email multiple times since moving. Nobody will respond.Business Response
Date: 12/10/2024
We are requesting documentation from the on-site team to confirm if you are entitled to a refund. Once we receive your final statement, we will be able to confirm what your final charges were and whether or not a refund will be issued. Kindly provide the address where you would like us to mail the refund if you are entitled to it.
Customer Answer
Date: 12/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My forwarding address is *******************************
Sincerely,
***** ******
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