Reviews

This profile includes reviews for Rently.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rently.com

  6300 Wilshire Blvd Ste 620 Los Angeles, CA 90048-5208

  
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  Rently.com

  880 Avenida Acaso Camarillo, CA 93012-8707

Review Details

• Review fromBrittney F

  Date: 03/17/2025

  1 star
  Account was paused after I paid 2 years ago. My account is still paused. After contacting customer support all they will say is email security. Ive emailed them plenty and never received a helpful response. This company is a scam! I need to view properties as of now but cant
  

  Rently.com

  Date: 03/19/2025

  Dear ********,
  
  Thank you for bringing your concerns to our attention. We understand your frustration with your account being paused and the difficulty you've experienced in getting it resolved. We sincerely apologize for any inconvenience this has caused, especially as you need to view properties.
  
  We've investigated your account and found multiple accounts associated with your email and phone number, dating back to 2023. These multiple accounts triggered an automatic security measure, resulting in the account being paused. We take these steps to protect both our users and the property managers who rely on our platform.
  We see that you've successfully created a new account and recently completed a self-guided tour. We're glad you were able to access properties through this new account.
  
  We understand that you would like the original account issue resolved. To better understand the history of your accounts, please reply to this message directly, or email us at ********************************* and we will escalate your case to our security team. We will prioritize your case and work diligently to understand the reason for the original account suspension.

  
  We value your business and are committed to providing a secure and reliable service. We appreciate your patience and understanding as we work to resolve this matter.
  
  Sincerely,
  
  The Rently Team

  
  

• Review fromBrendan C

  Date: 02/14/2025

  1 star
  Working with Rently was a disaster start to finish. Paid for a membership and a lockbox- there were no instructions and terrible support to get it set up. Cancelled the service and it took two months of at least a dozen emails and several phone calls to get any type of refund. Its hard to decipher where the incompetence ends and the unscrupulousness begins. After two months they decided their policy would only allow a partial refund that had to be paid via a check. Absolutely would not recommend and if the $ amount was higher Id be taking additional action to recoup the money.
  

  Rently.com

  Date: 02/17/2025

  Hello - 

  At this time, our team has done the absolute best they could to remedy the situation. Multiple teammates reviewed your account history, your CSM reached out, and our accounting team issued a refund on 2/12/25. 

  We appreciate your understanding, and as indicated prior, have taken your feedback so we may improve the onboarding process. 

  Kindly, 

  Team Rently

• Review fromChris R

  Date: 01/23/2025

  1 star
  Rently charges prospective renters to tour homes. They obfuscate this only until after an extremely invasive sign up process in which you photo the front and back of your ID card, take videos of your face, and provide plenty of personal information. Disgusting nickle-and-diming practice
  

  Rently.com

  Date: 01/28/2025

  Hello -
  
  In order to provide best services, the Rently app does charge a small fee similar to other apps. Best in class services include but are not limited to self guided touring. Self guided touring has many benefits including increased showing flexibility and zero added pressure of an agent. Additionally, our thorough identity verification process provides top tier renter and owner safety/security.
  
  Despite the above benefits, we recognize some Renters may prefer agent led touring without verifying their identity. Fortunately, numerous properties offer agent led touring free of charge! To learn more about our Privacy Policy, feel free to visit: ******************************************************;
  
  We appreciate your understanding of our intended business model. 
  
  *******************************************
  
  Kindly, 
  
  Team Rently

• Review fromStephen D

  Date: 01/23/2025

  1 star
  What a scam. They charge you a subscription to look at homes. I have rented a lot of properties over the years and I have NEVER been asked to pay to look at a potential house we like. Absolutely insane.
  

  Rently.com

  Date: 01/28/2025

  Hello -
  
  In order to provide best services, the Rently app does charge a small fee similar to other apps. Best in class services include but are not limited to self guided touring. Self guided touring has many benefits including increased showing flexibility and zero added pressure of an agent.
  
  Despite the above benefits, we recognize some Renters may prefer agent led touring. Fortunately, numerous properties offer agent led touring free of charge! 
  
  We appreciate your understanding of our intended business model. 
  
  *******************************************
  
  Kindly, 
  Team Rently

• Review fromRupa N

  Date: 01/02/2025

  1 star
  As a real estate agent, you can't even show a property for rent!!! Requires you to pay to show it. No way would I give my credit card to show a property!! Terrible business plan. If I could give less than 1 star, I would.
  

  Rently.com

  Date: 01/06/2025

  Hello -

  In order to provide best services, the Rently app does charge a small fee similar to other apps. Best in class services include but are not limited to self guided touring. Self guided touring has many benefits including increased showing flexibility and zero added pressure of an agent. Please note, Rently does not serve as the owner/operator/realtor of a property. Rather, Rently is the conduit by which owners/operators may advertise their homes.

  Despite the above benefits, we recognize some Renters may prefer agent led touring. Fortunately, numerous properties offer agent led touring free of charge! 

  We appreciate your understanding of our intended business model. 

  *******************************************

  Kindly, 

  Team Rently

• Review fromTonya S

  Date: 12/05/2024

  1 star
  I think that Rently advertises properties that are a scam. When asked if they vet they indicate that no, they only work with property management companies.
  

  Rently.com

  Date: 12/11/2024

  Hello -

  As scam behaviors are increasingly on the rise in all facets of our world, Rently continually strives to combat fraudulent behavior. Please know, Rently aims to partner with reputable home owners/operators and sometimes bad actors do slip through the cracks. If there is a specific instance that requires our attention, please contact ****************************** with your full name, email, and phone number associated with your account.

  Kindly,

  Team Rently

• Review fromIlaria C

  Date: 11/08/2024

  1 star
  SHADY. DO NOT DO ANY RENTAL SELF-TOURS WITH THIS COMPANY.I toured a home a week ago and this company required me not only to pay them to tour the home and provide pictures of my drivers license, but also required me to take photos of my face, front and both sides, with their app. I had to give them my date of birth, address, credit card information, biometrics, email address and more. A week after the tour I requested all my data to be deleted and they denied my request under **** premises: The **** allows Rently to deny a deletion request made under the Act if maintaining your personal information is necessary to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity. They gave me no timeline of when my data is going to be deleted even though my business with them has been terminated and they only deleted my account.
  

  Rently.com

  Date: 12/31/2024

  Hello - 

  Your review has been accessed by our team. Based on the details you've shared and documented Renter Support interactions, we've addressed each of your concerns below. 

  In order to provide best in class services, the Rently app does charge a small fee similar to other apps. We appreciate your understanding.

  Next, personal information about visitors to our Website and users of our Services is collected or stored only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or inquiries. We collect personal information in the following instances: 

  1) Directly from you when you provide it to us.

  2) Automatically as you navigate through the Website and use the Services. Information collected automatically may include usage details, IP addresses, and information collected through cookies.

  3) From third parties, for example, our business partners and service providers.

  Last, our team adheres to the California Consumer Privacy Act outlined within Rently's Privacy Policy. Accordingly, and as you exercised, you have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the right to delete). Once we receive your request and confirm your identity (see Exercising Your Rights to Know, Correct, or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1) Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.

  2) Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

  3) Debug products to identify and repair errors that impair existing intended functionality.

  4) Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

  5) Comply with the ************************************ Privacy Act ***** Penal Code 1546 seq.).

  6) Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the informations deletion may likely render impossible or seriously impair the researchs achievement, if you previously provided informed consent.

  7) Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

  8) Comply with a legal obligation.

  9) Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

  Based on the above, we will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action. In your specific case, your account has been deleted but certain information retained as per one or more of the above exceptions. 

  ************************************************

  For further support or feedback, feel free to contact ****************************************************** directly. 

  Kindly, 
  Team Rently

• Review fromKeshia B

  Date: 11/06/2024

  1 star
  I paid and opened an account to tour properties never even got the chance to tour been locked out of account with no explanation no fix no nothing and its been over a year dont put your rentals through this company a complete scam and waste
  

  Rently.com

  Date: 11/26/2024

  Hello - 

  Thank you for bringing this situation to our attention. After in depth review of your account, both our Engineering and Security Teams have confirmed your account is free of any pause. We also noticed successful tour schedule on 11/09/2024 and 11/15/2024. If you continue to see an error, please contact ****************************** directly with a screen shot of the message you're viewing. 

  Kindly, 

  Team Rently

• Review fromMarla B

  Date: 10/31/2024

  1 star
  If I could give no stars I would. The customer service at this place is trash. Today a man that works for Rently told me to shut up and listen to him. His exact words. I have never been so disrespected. I will NEVER do any kind of business with this company. And I paid this company so I could tour a rental property. And was treated like this and never got to view it at all.
  

  Rently.com

  Date: 11/05/2024

  Hello - 

  We sincerely apologize for the experience you had when speaking with one of our Renter Support agents. Leadership has listened to the entirety of the call, and while we did not hear the phrase you mentioned, we understand and share your concerns about the tone used, and we do not condone this approach. Team Rently assures you the agent is receiving corrective action. 

  Please know Rently prides ourselves on customer centricity and trustworthiness and would like to make this right. Accordingly, we've refunded the full amount paid. Additionally, we've provided tour credits in an effort towards making things right. We understand there's much more our team can do to win back your trust, but hope these small actions are a step forward.

  Thank you for bringing this case to our attention. Should you need additional support, do not hesitate to reach out to ******************************************************. 

  Kindly, 

  Team Rently

• Review fromMichael W

  Date: 10/26/2024

  1 star
  Dont recommend this to anyone! Paid for the service and setup several tours mind you we live in ****** and flew to ******* only to be locked out when we arrived then they flagged us for some odd reason didnt even get to see any of the units we chose to tour useless customer service as well now I have to file a charge back with my bank for a refund please please please do not use this company if you plan on touring properties absolutely useless and wasted a lot of time we didnt have
  

  Rently.com

  Date: 11/18/2024

  Hello -
  
  Thank you for bringing the case of account pause to our attention. After reviewing the account associated with your wife's paused account, shared via email, we can confirm the account pause will stand.
  
  Team Rently reached out with further rationale via email. Understandably, this outcome may not be conducive to Self Guided Touring, however, most communities offer Agent Led touring as an alternative! We hope you'll consider agent-led touring and wish you all the best in finding your next home!
  
  Last, we've initiated a full refund of $11.99 on 10/30.
  
  Kindly,
  Team Rently