Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
• 

  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

• 

  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21st, 2025 I made an order with teleflora to deliver flowers to my daughter for her 18th birthday. This was not just some random celebration that could be done another time. My daughter will never turn 18 again, and I will not be able to have her day a little extra special with having flowers delivered to tell her happy birthday.. I am beyond upset with how this company has done me. I didn't receive them at all after paying over $87.00 with taxes and delivery fees. I have contacted them 3 different times and asked for them to return the money that was paid to them. I have not received any response back from this company. I hope you are able to help me recover my money back from these scam artists. Details: Hugs & kisses - Premium Product ************ price: T11Z100C Service Fee: $21.98 Taxes: $5.74 Payment Type: **** Total: $87.71

  Business Response

  Date: 06/24/2025

  Certainly! Here's a polished and professional version of your message:
  
  ---
  
  Hello James,
  
  I sincerely apologize for the inconvenience caused by your order being canceled on such a special occasion, as well as the issues you've experienced with your refund. 
  
  Please note that your refund of $87.71 was processed on June 22, 2025. While we release the funds immediately, it can take your banking institution between 2 to 10 business days for the amount to be reflected in your account, which should be by July 7, 2025.
  
  If you require any further assistance, please don't hesitate to contact us directly at 1-800-822-9547.
  
  Again, I truly apologize for the inconvenience and appreciate your understanding.
  
  Best regards,  
  Sue T.  
  Teleflora
  
  ---
  
  Would you like me to help you customize this further?

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pitcher of sunflowers-Premium to be delivered on mother's day. When they arrived to my mom they looked as someone went into their backyard and picked some half dead flowers and put them in the vase and sent them to her.

  Business Response

  Date: 06/03/2025

  Hello *** *****, 

  Thank you for reaching out to us. We're truly sorry to hear that the flower arrangement did not meet your expectations. We take all feedback seriously, and we want to make sure we resolve this for you.

  
  To assist you further and ensure we look into your specific order, could you please provide the order number associated with the delivery? Once we have that, we can review the details and take the necessary steps to address your concerns.

  
  We appreciate your understanding and look forward to resolving this as quickly as possible.

  Kind regards, 

  ******

  Teleflora

   

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6, 2025, I made an online flower order. I paid $15.99 for an early delivery before 1:00pm on May 7, 2025. The next day, after 1:00pm, the order had not arrived, and I called multiple times throughout the afternoon. I was either hung up on or assured it would be delivered. It NEVER was delivered, despite me getting an email of delivery confirmation. I was home. NO ONE came to the door. I called immediately. After being told by the representative that they had been delivered, I asked what florist in *********, ******** had brought them to the house. She was silent acting like she could not her me and then hung up the line. This company is ridiculous. I filed a dispute with ******, who normally is very thorough, and I got a notice today that they found I had received the item and would be charging my account. If I get charged by Teleflora for an item I did not receive, I will file a civil suit and request attorney's fees and time lost from work having to deal with this issue.

  Business Response

  Date: 06/03/2025

  Hello ****, 

  I am very sorry that your order was not delivered. I have issued a full refund back to your original form of payment. Please allow 2-10 business days for you to see this. I also sent you a email with a 50% future discount code that does not expire for 6 months. We value you as a customer and hope to serve you in the future. Please contact us directly for any further questions. 

  Thanks,

  ******* *.

  Teleflora

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of ********************** and have encountered ongoing issues regarding the release of a domain that I personally paid for, which was initially managed by Teleflora as part of our website setup. Despite multiple requests, I was told that I had to send a physical letter to request the release, and that the process could take up to 90 days.I have sent numerous letters, and each time I follow up, I am told they have not received them. I am now being forced to send certified mail, which is both inconvenient and unnecessary in todays digital age. This delay is directly hindering our ability to launch our new website and attract new customersan essential part of our *********** is clear that this extended process is being used as a control tactic to retain customers, rather than a genuine policy for customer service. Every time I request to speak with upper management, I am told that they cannot guarantee a call back. This is not only unprofessional but also completely unacceptable.Additionally, I have received a billing charge that I am actively disputing, but Teleflora has refused to address or resolve the matter. This pattern of unresponsiveness, lack of accountability, and outdated procedures is not what I expected from a company that claims to support small ************* this point, I feel that I am being taken advantage of by a company that should be helping my business, not hindering its growth. I strongly urge Teleflora to reevaluate its policies and take immediate action to release my domain and address the disputed charges.

  Business Response

  Date: 06/03/2025

  ******* ******* from the Teleflora ************************* sent our florist (***** ********) the appropriate forms for her to complete and return to Teleflora in order to cancel the Website and obtain the ***.  This included instructions in regard to the transmission of the completed form.   The date:  May 14th, 2025.  To date, we have not received the letter. 

  ***** ******** also requested information in regard to cancelling the Teleflora network on May 14th, 2025, but then called back on May 20th, 2025 and expressed a desire to cancel the request to cancel Teleflora.  To date, we have NOT received a letter to cancel the Teleflora services, including the website, Teleflora network, and the *** release.  

  ***** ******** will need to provide proof of her NON Deliveries to our **************************** in order to receive refunds where applicable for the NON Deliveries.   

   

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 82 year old grandmother ordered a fruit basket to be delivered from this place. She is in a different state and wanted to surprise me for Easter. What was delivered was a box of chocolates and a lily plant. I thanked her but told ber I couldnt keep the plant because we have pets and they are toxic to cats and dogs. She said she had no idea they werent sending the fruit basket, and received no communication about a potential substitute. This plant delivery literally could have killed my pets due to the business ignorance and refusal to communicate. My grandmother reached out to them for a refund because it wasnt what she ordered, and they refused to refund her what she paid, and charged her for what they delivered. Their ****** is littered with reviews stating they frequently do not deliver what is ordered.

  Business Response

  Date: 05/22/2025

  This order was placed by the customer through a third party.  The order indicated that it could be the florist's choice, and we were approved through the third party for a date change.  The customer needs to reach out to the third party or file a complaint against them.

  Business Response

  Date: 06/04/2025

  Hello ****, We are so deeply sorry for the trouble this has caused. Unfortunately, I could not pull up the order with the information provided. We would be happy to provide her with a full refund for this order. I'm sorry for the inconvenience as well, but if she would like to call and ask to speak with a supervisor, one should surely be able to help resolve this for you both. We sincerely apologize for the heartache and would love to help resolve this situation. We wish you all nothing but the best and look forward to hearing from her. Have a wonderful day. ******** *., Teleflora

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23283126
  
  I am rejecting this response because: I am providing further information. I do not have her order number, but her name is ******** ******* and it was delivered to ************************************************************************
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 06/06/2025

  Hello Mr. ********************** you for providing us with the additional information requested. We were able to find your grandmother's order and issued a full refund back to her original form of payment. It can take Mastercard 2-10 business days to process the remaining refund or by 6/23/25.

  Our sincere apologies for the issues with your floral order. If you have any questions or concerns, please feel free to contact us back at *********************************************************************** or by phone at **************.

  Thank you,

  ********* *.

  Teleflora

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:05/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Teleflora regarding a repeated failure to deliver flowers ordered for Mothers Day to a gravesite. Despite receiving email confirmations both in 2024 (order #*********) and again in 2025 (order #**********) that the orders had been delivered, no delivery was ever made either year. I only discovered the issue after a family member visited the site and informed me. I did not suspect anything was amiss, due to the fact that I got an order delivered confirmation.When I contacted Teleflora this year (2025), they refunded approximately 70% of my order. However, I had to initiate the call myself, and I was never proactively informed that the order had failed. The same situation occurred last year, and they gave me a partial refund at that time as well. I understand mistakes can happen, but this has now occurred two years in a row, on a deeply emotional holiday. Their website falsely indicated successful delivery both times, which is misleading and unacceptable. I believe this is a pattern that should be reviewed, especially as it may be affecting other grieving families who trust this company to honor meaningful dates.I am seeking formal recognition of this issue and urge an investigation into their delivery verification and florist accountability processes.

  Business Response

  Date: 05/19/2025

  Hello Aleah,

  I am very sorry that this has happened for two years in a row. I have researched the order for 2024 and show that we had local florists who confirmed the order twice. I also researched the order for ********************************************************************************************************************************************************** the area. I am showing that we did issue a full refund for this years 2025 order. Please allow 2-10 business days for you to see this back on your original form of payment. It is my pleasure to assist you with this. Please contact us directly if you have any further questions. 

  Thanks, 

  ******* *.

  Teleflora

  Business Response

  Date: 05/20/2025

  Dear *****,
  Thank you for bringing this matter to our attention, and please accept our sincere apologies for the distress and inconvenience caused by the issues with your Mothers Day orders.
  We deeply regret the failed deliveries to your loved ones gravesite in both 2024 and 2025. We fully understand how meaningful and emotional this occasion is, and it is never our intention to add to your grief during such an important remembrance.
  To address your concerns:
  Your 2024 order (#**********) was indeed reported to us as undelivered, and we issued a complimentary replacement order (#**********) which, according to our records, was confirmed as delivered.
  For your 2025 order (#**********), we issued a full refund of $68.98 to your original form of payment. This refund should appear within 210 business days, with a latest expected posting date of May 27, 2025.
  We acknowledge your concern about not being proactively notified of the delivery issues. Your feedback is valid, and we are actively reviewing our florist accountability processes and delivery confirmation protocols. We understand how critical trust and transparency are, especially when honoring loved ones.
  Your experience has been escalated internally for further review, and we assure you that we are committed to improving how such situations are handled to prevent recurrence.
  Once again, we apologize for any pain or frustration this has caused, and we thank you for taking the time to share your experience. If you have further concerns, please dont hesitate to contact us directly at ************.
  Kind *****************start="1870" data-end="1873">********* *. Teleflora 
  

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mothers Day flowers were never delivered.

  Business Response

  Date: 05/20/2025

  Dear ********,

  Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience you experienced with your Mothers Day flower order.
  We understand how important timely delivery was for this special occasion, and we deeply regret that your order was not delivered as expected. This does not reflect the high standards of service we aim to provide to all our customers.

  Please note that a full refund in the amount of $97.98 has been issued to your original method of payment. We hope this resolution demonstrates our commitment to making things right.
  If you have any further questions or if there is anything else we can assist you with, please dont hesitate to contact our **************** team at ************. We appreciate your feedback and will use it to improve our services moving forward.

  Kind regards, 

  ********* *.

  Teleflora 

• Initial Complaint

  Date:05/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered these flowers to be delievered on Mothers day 4/11/25 and paid extra money for this specific date and they did not arrive on the date requested. Upon receiving these flowers I am completely unsatisfied with the quality of this order because the bouquet was much smaller than the description and pictures shown on the website. I am very disappointed in this service!

  Business Response

  Date: 05/19/2025

  Hello ***, 

  I am very sorry about the quality of flowers that were delivered to the recipient. I have issued a full refund back to your original form of payment. Please allow 2-10 business days for you to see this or by 6/3/2025. We value you as a customer and hope to serve you in the future. It is my pleasure to assist you with this. Please let me know if you have any further questions. 

  Thanks, 

  ******* *.

  Teleflora

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment with order number **********, which was intended to be a version of the pretty please bouquet for Mothers Day.The arrangement that was delivered was significantly different from what we ordered and paid for. It not only appears to be an entirely different version but was also much smaller than expected, with a minimal number of flowers. While I understand that there can be some variation in arrangements compared to website photos, the difference in this case was substantial.I would appreciate your prompt assistance in resolving this issue to avoid further action.

  Business Response

  Date: 05/13/2025

  Hello ********,

  I am terribly sorry that the bouquet delivered was not what you ordered and that it was not professionally arranged or fresh. That is definitely not the Teleflora quality anyone should expect! I have reviewed your order, and a full refund was already issued on 5/12. Please allow ********** 2-10 business days to make the funds available to you or by 5/27/25.

  This isn't the typical consumer experience here at Teleflora, and we would like the opportunity to earn your business back. A 25% future discount for any Teleflora order placed within the next 6 months has been issued. You will receive a separate email with the discount code and a copy of the code will be on this order for reference.

  Thank you,

  ********* *.

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on May 10, 2025, for same day delivery It was for Mother's Day (****** celebrates on May 10 each year)Received a confirmation that flowers have been delivered Called Marriott front desk to confirm delivery Was told by front desk that flowers were never delivered Called teleflora customer service at 8:12 pm, spoke to a supervisor/manager named **** He apologizes and tells me there was nothing he could do I explain the situation and while I was talking, he hangs up on me

  Business Response

  Date: 05/13/2025

  Hello ******,

  Our sincere apologies for the poor customer service you received with our company. That is definitely not the Teleflora quality you should expect. I reviewed your order and a full refund of $72.36 has been applied to your original form of payment. Please allow ********** 2-10 business days to make the funds available to you or by 5/28/25.

  This isn't the typical consumer experience here at Teleflora, and we would like the opportunity to earn your business back. A 25% future discount for any Teleflora order placed within the next 6 months has been issued. You will receive a separate email with the discount code and a copy of the code will be on this order for reference.

  If you have any further concerns, please don't hesitate to contact us back. We look to forward to serving your floral needs in the future.

  Thank you,

  ********* *.