Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Teleflora has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
• 

  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

• 

  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a beautiful bouquet from TELEFLORA for my mother on Mother's Day 2025 and instead of getting the bouquet..... my mother was sent a cheap, dying plant instead. My order was for a Deluxe Floral Arrangement in a beautiful wicker basket.... it was an expensive order - $80 for the flowers, a $25 Service Fee and I even included a $9 Tip. It was delivered on 10 May as requested. I will NEVER order from TELEFLORA again. When my father told me "the plant" looked was dying - I asked him to send me a photo of what was delivered. I could not believe what was sent to my mother. It was not even a bouquet! I called Teleflora today, 11 May 2025 on Mother's Day and they refused to make it right. They said the only thing they could do for me was offer me a 25% discount on my next order!! THE NERVE!Order Number: ********** Details: Teleflora's Lavender Meadow Basket Bouquet - Premium Product ************ ************** $79.99 Service Fee: $24.99 Taxes: $6.78 Tip: $8.00 Promotional Savings:$0 Total Order: $119.76 I have attached photos. I want my $120 BACK!!!

  Business Response

  Date: 05/13/2025

  Dear ****,

  
  Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the disappointing experience you had with your recent Mothers Day order.

  
  We understand how important it is for your gift to reflect the care and sentiment you intended, especially on such a meaningful occasion. We are truly sorry that the arrangement delivered did not meet the expectations set by your original order, and we regret the distress this caused both you and your family.

  
  We have reviewed your case and can confirm that a full refund of $119.76 has been issued for your order. Refunds are typically processed within 2 to 10 business days, depending on your financial institution. Additionally, as a gesture of goodwill, weve added a 25% discount for use on a future order, should you choose to give us the opportunity to serve you again.

  
  We value your feedback and are committed to improving the quality of our service and florist network to prevent situations like this in the future. If you have any further questions or need assistance, please dont hesitate to contact our **************** team directly at **************.
  

  Sincerely,

  ********* *. 

  Teleflora 

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a $100 arrangement for my mother for Mother's Day. Was called "Busy Bee Pitcher Bouquet" there wasnt a bee or a pitcher anywhere to be found in the arrangement that was delivered. I know that flowers are sometimes substituted due to supply. But they can NOT advertise something that they will never expect to send. It's a form of false advertisement. Just because they put in fine print that "flowers and vases may be slightly different" is the only thing that saves them. They are a scam. Can't for the life of me understand the A score. With the complaints on here about them and the ones on ******** there's no way they'd even get a D. Scam, scam, scam. Such a disappointment. Was so excited when I saw this arrangement and then to see the picture my mom sent me of what she received.

  Business Response

  Date: 05/13/2025

  Hello ****, 

  Please accept our sincere apologies for the issues you have experienced with our services at Teleflora. We are very sorry you were not happy with the arrangement that was delivered. I have arranged for the Busy Bee Pitcher to be delivered to ***** ****** from our warehouse, it will take up to 4 weeks for this to arrive. I have also issued a full refund which will reflect on your billing statement with in 2-10 business days or by 5/27/2025.

  Again, we apologize for the inconvenience and hope you will give us another chance to provide you with excellent service in the future. Please do not hesitate to contact us with any questions or concerns.

  Kind regards, 

  Lauran 

  Teleflora

  Customer Answer

  Date: 05/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But in the future, they need to either ship out items from their website so the customer is getting what they ordered or make sure the florists that they are partnered with have the items in stock. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me an email (not even the courtesy of a phone call) cancelling my flower delivery to my mother and grandmother the day before Mothers Day. I had placed the order several days prior to ensure Mothers Day delivery. They had no explanation for the cancellation and did not make any effort to rectify the situation. I have not received a refund.

  Business Response

  Date: 05/13/2025

  
  Dear ********, 
  
  Thank you for sharing your concerns, and please accept our sincere apologies for the inconvenience and disappointment you experienced with your recent order.
  
  We truly understand how important it was to have flowers delivered to your mother and grandmother for Mothers Day, and we deeply regret that we were unable to fulfill your order. Unfortunately, the order was canceled due to the lack of florist availability in the delivery area.
  
  A full refund of $76.73 has been issued and should post to your original form of payment within 210 business days, depending on your financial institution.
  
  We value your feedback and are using this experience to improve our communication and service. If you have any additional questions or need further assistance, please dont hesitate to reach out to us at ************.
  
  Sincerely,
  ********* *. 
  Teleflora

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6 2025 I ordered "Dressed to Impress" premium for delivery on May 9 2025. The delivery did occur late in the day, but the issue is the quality of the arrangement. I have uploaded what the arrangement was supposed to look like, versus what was actually delivered. The website advertised 22 1/4x20" for dimensions, however, the arrangement delivered is only 18x13. I understand the need to make adjustments based on availability of flowers and vases, but this arrangement isn't even close to what I ordered. I paid a total of $106.32 - which included a tip - and am very, very disappointed in this order. I have ordered numerous times from Teleflora, and while not always perfect, at least the arrangements were typically close to advertised images.

  Business Response

  Date: 05/13/2025

  Dear *******,
  
  Thank you for your continued support and for taking the time to share your recent experience with us.
  
  We sincerely apologize that the arrangement you ordered for delivery on May 9, 2025, did not meet your expectations in terms of size and overall presentation. We understand your disappointment, especially considering your history as a loyal customer, and we regret that this experience did not reflect the high standards we strive to uphold.
  
  To resolve the matter, we have issued a full refund in the amount of $106.32, including the tip. Additionally, as a gesture of goodwill and in appreciation of your past business, we have extended a 25% discount to be applied to a future order.
  
  We truly value your feedback, as it helps us improve both our services and partnerships with local florists. Should you have any questions or need further assistance, please feel free to reach out to us directly at ************.
  
  We hope to have the opportunity to serve you again and restore your confidence in Teleflora.
  
  Kind regards, 
  ********* *. 
  Teleflora 

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my mother in law in a different state for Mothers Day. They took my order just to cancel it the morning before telling me there are no available florists in the area to fulfill. Horrible! Had they not accepted my order (zip code and address provided) i would have ordered through 1800 flowers which would have fedexed then to her. Instead, I'll have to send her flowers a week later since no one is available to do so on such a short notice. **************** was not helpful at all - they told me the volume was high and cancelations happen. Really of course it's high, it's MOTHERS DAY!!!!! All they care about is money! If they couldn't have fulfilled the order they should have let me know earlier so I could have a choice to go with another service. This is deplorable!!!!

  Business Response

  Date: 05/13/2025

  Hello *****,
  Thank you for taking the time to share your feedback, and please accept our sincere apologies for the disappointment and frustration you experienced.
  We understand how important Mothers Day is, and we deeply regret that we were unable to fulfill your order as promised. It was never our intention to disrupt your plans or to let you down during such a meaningful occasion.
  Due to an unexpected surge in holiday demand and limited florist availability in certain areas, we unfortunately encountered challenges in securing a florist partner to complete your delivery. While we strive to offer reliable service in all regions, this situation fell short of both your expectations and our own standards. You are absolutely righthad we identified the availability issue earlier, we could have alerted you sooner, giving you the opportunity to make alternative arrangements. We take full responsibility for that oversight.
  Please know that a full refund was issued for your order, and as a gesture of goodwill, we have also provided a 25% discount on a future purchase. While we understand that this does not replace the moment that was missed, we hope it demonstrates our commitment to making things right.
  We value your feedback and are actively reviewing this issue to prevent similar situations in the future. Your experience highlights where we must do better, especially during high-volume holidays.
  If you have any further concerns, or if you would like assistance using your future discount, please dont hesitate to reach out to our customer ********************** team directly at ************. We are here to help.
  Sincerely,
  ********* *.

  Teleflora 
  

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers from teleflora to be delivered on Mothers Day. I paid extra for it and not only did they not deliver on the correct daymay 11 the flowers were complete c*** and falsely advertised. They refused a full refund. But offered a full refund to someone on ******** who has the same problem. My flowers were delivered 2 days early and were c*** I will attach pictures of mine and proof they refused a full refund for me but offered it to someone else. This is fraud and ruining a special holiday. They are so corporate they dont care but if they dont give my moment back I will then precede with legal action. It wont let me upload the flowers I actually received. It says the file is too large but I can email it to you.

  Business Response

  Date: 05/13/2025

  
  Company Response Teleflora
  Dear *********, 
  Thank you for taking the time to share your experience, and please accept our sincerest apologies for the disappointment and frustration you encountered with your Mothers Day flower order.
  At Teleflora, we deeply understand how important these special occasions are, and we regret that your order did not meet expectations, both in terms of delivery timing and quality. We take these matters very seriously and appreciate you bringing them to our attention.
  While we recognize the distress caused, we want to confirm that a full refund has already been issued for your order, and we have also extended a 25% discount on a future purchase as a gesture of goodwill. Our goal is always to make things right, and we hope this resolution reflects our commitment to customer satisfaction.
  If you would like to share the photos or discuss this further, please feel free to email us directly or call our **************** team at ************. We're here to help and always striving to improve.
  Again, we apologize for the experience and thank you for giving us the opportunity to address it.
  Sincerely,
  ********* *.,Teleflora 

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Confirmation # ********** , paid $76 for flowers to left abandoned in hallway, of a building with an elevator . when the recipient buzzed them in and they did not answer nor did they take the elevator 6 flights upstairs ! a non recipient neighbor had to notify ******** ******** her flowers were carelessly delivered in the hallway and thank God it is a reputable coop building with cameras !

  Business Response

  Date: 05/13/2025

  Hello ******, 
  
  At Teleflora, we strive to ensure that every delivery is handled with care and professionalism. We regret that your order did not meet these expectations, and we understand your frustration regarding the flowers being left unattended in the hallway.
  
  Please be assured that we have addressed this issue directly with the delivering florist to help prevent a similar situation in the future. Your feedback is extremely valuable to us as we continue to improve our service standards.
  
  As a gesture of our commitment to customer satisfaction, a full refund of $76.61 has been processed to your original form of payment. You can expect to see this reflected in your account within 210 business days, depending on your financial institution.
  
  If you have any additional questions or concerns, please dont hesitate to contact our **************** team at ************. We appreciate your understanding and the opportunity to make this right.
  
  Kind regards, 
  ********* *. 
  Teleflora 

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** J ******

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my sister in law who recently passed 3/30/25 and this website did an amazing job, so when my brother died on 4/16/25 I used the same site. I get a call from teleflora saying that they cant deliver my order on the day I requested so I told them to deliver it the day before, then they said they couldnt deliver it to the funeral home so I gave them my brothers address. Never heard anything else thought the problem was solved. Then I get a call from the florist saying that she can not make the casket spray for the price teleflora gave me and proceeds to say they didnt even put casket spray they put designers choice! The only reason she called was because my sister in law had also ordered from the site and let her know that I was expecting a casket spray. The fact that the company didnt have the decency to say that they are false advertising their items during my time of grief is so disrespectful and with the recent loss of two of my family members is just to much not to say anything. I am so upset with this company. They are false advertising their items during the most painful time in my life.

  Business Response

  Date: 04/28/2025

  Hi *****,
  
  We sincerely apologize for any inconvenience you may have had using our Teleflora service. We regret that we were unable to fulfill this order to the high standard of service that we strive to provide. Before May *******, or within 210 business days, you should get a reimbursement in the amount of $177.51 for order ********** back onto the original payment method that you used. For a 25% discount that you can use within the next six months, please check your email. If you need anything else, please give us a call at **************. We value your business and look forward to hearing from you again.
  
  Warm regards,
  ********* *.
  Teleflora

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on ******* for birthday flowers to be delivered to my mom before 1 PM on April 8. When I woke up today (4/8) to check the tracking information, I realized that less than an hour after I had received my order confirmation, I received an e-mail stating that my order was deemed "questionable" and was canceled for my protection. I called the 800 number provided in the e-mail and the customer service *** informed of basically of what the cancelation order stated and nothing more. There was no explanation as to which part of my order was "questionable". What is actually questionable is that the amount I paid was not canceled on their end, in fact they settled it for the day (which I know because the charge is not pending, it was fully cleared). The customer service *** said I would be issued a refund. I have since disputed the charge with my bank. This business is horrible. Go elsewhere!

  Business Response

  Date: 04/10/2025

  Hello *****,
  Thank you for your recent order with us.We regret to inform you that your order ********** has been canceled as part of our standard transaction monitoring.
  Our system flagged the transaction for unusual activity, and for the safety and security of our customers, we must take extra precautions in such cases. Please understand this is not a reflection on you personally, but rather a protective measure.
  By April 18, 2025, or between 210 business days, you will see a complete refund in the sum of $118.93 back to the **** card ending in 1286.
  If you believe this was made in error or would like to proceed with your order, wed be happy to review it further. Feel free to reply to this email with any additional information or contact us directly at **************.
  We apologize for any inconvenience this may have caused and appreciate your understanding.
  Sincerely,
  
  ********* *.
  Teleflora

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a repeatedly terrible experience with Teleflora ordering flowers for my wife for *********** Day. When my wife had to take care of her parents unexpectedly because of medical emergency, I was on the phone with Teleflora for an hour to postpone the flowers I ordered on 12/28/24 for 2/14/25 on *********** Day. I was assured by the agent multiple times that the flowers would be delivered to my address in **************** and that they had it correctly on 3/29/25. I arranged everything for that day and planned everything around it but the flowers never came. I wasted an hour of painful time trying to get this to happen and having it confirmed solidly. But the flowers didn't come. So I lost that money, time, and day of caring for my wife with this gesture. Then I filled out forms online and spoke to an agent who assured me that today 4/7/25, the flowers would be delivered and I'd get multiple additional 30% discounts, which I was very unhappy with as compensation, but agreed to because I didn't have the time or energy to go on about it. I was assured everything would be good and the flowers would come today before my wife travels the next day. They never came. No notices have come about it at all. Nothing. And I kept asking the agent for understanding and empathy about the terrible situation, frustration, and breach of integrity repeatedly. Nothing. No ability to understand or empathize. Nothing rectified. I've lost so much time, energy, emotion, money, and opportunity to serve my wife in everything she's been going through. I'm appalled at this and ask for it all to be fully rectified. Being strung along is not at all okay. And taking my time and money like this without any regard whatsoever is inhuman.

  Business Response

  Date: 04/09/2025

  Hello *****,
  
  We sincerely apologize for any inconvenience our Teleflora service may have caused you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By April 23, 2025, or between 210 business days, you should have a complete refund in the sum of $63.67 back onto the original payment method that you used. Please check your email for a 30%future discount that is valid for the next six months.  Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  Teleflora 

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23174280
  
  I am rejecting this response because:

  It's impersonal, unspecific, unempathic, not taking responsibility, not responding to what I said happened or what I was requesting, generic auto-generated stuff. A refund is not even a question because the flowers were never delivered. I couldn't get the flowers for my wife that I'd been planning for months so I had no flowers for her. It's embarrassing and awful. And I was on the phone for an hour with them to confirm it would happen, which was awful, then didn't happen. Then the same thing a second time for another long stretch, and assured the flowers would come, but they didn't while I was waiting for them. It's completely unacceptable. There's so much misleading. If I were at Teleflora, I would be investigating how on earth this could have happened and with multiple people, multiple times, and I would be profusely apologetic and extremely giving to the customer, assuring this will never happen again and how it will be certain that it doesn't by actually taking care of the issues. This makes clear that I should never use Teleflora again and if I were foolish to do so, I should then expect such things will repeat. Therefore discounts - which, by the way, they offer at 25% regularly at least for anyone are absurd. That's what people can get regularly just by subscribing to their mailing list. And I would never want to order from them again. So the discount is all the more useless. I don't want to be pandered to by any discount to give them more of my money for their services. I would never even think about doing that to a customer in a situation like this.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 04/22/2025

  Hello *****, 

  I am very sorry about your order not being delivered at all. I have researched your order and show that a full refund was processed and a 30% future discount was applied. We are investigating this further so that this does not happen again. We value you as a customer and this is not something that normally happens. It is my pleasure to assist you with this. Please contact us directly if you have any further questions. 

  Thanks, 

  ******* *.

  Teleflora

   

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23174280
  
  I am rejecting this response because of what I already stated. Giving a refund does not address what I said. And the 30% discount I explained vividly why that's an insulting and unconstructive response.
  
  Sincerely,
  
  ***** *****