Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
• 

  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

• 

  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Teleflora will not stop emailing me. I received 6 promotional emails just yesterday alone. I have unsubscribed multiple times and have emailed them multiple times as well. Please just make them stop emailing me.
  

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/09/30) */
  Hello *****,
  Please accept our sincere apologies for the many emails you have been receiving. Your email has been removed from our mailing list, you'll not be receiving any more. If you should have any further questions or concerns, please contact us.
  Kind regards,
  *********
  Teleflora
  
  
  Consumer Response /* (3000, 7, 2022/10/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I'm still receiving emails from Telefloral. Please see attached screenshots. I have sent these to Telefloral as proof that I'm still getting unwanted emails from them. One email is dated 09/30/22, the same date as their response to**** that I would no longer receive emails from them and the other is dated for 10/01/22, the day after their response to****. Please stop ALL communication to me email immediately.
  
  
  Business Response /* (4000, 9, 2022/10/12) */
  Hello *****, I apologize that you are still receiving emails. I have double checked the database and we show that your email address is no longer enrolled. Sometimes it takes up to 10 days for the emails to stop.
  Kindest Regards,
  ********
  Teleflora

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Teleflora order # XXXXXXXXX Date: 8-30-2022. I ordered a bouquet of flowers "**** ***** Premium Bouquet" for ******* With a service charge of *** & tax, the entire order came to **** I chose this particular bouquet because it was bright & cheerful. It was intended for someone ***************** What I received was an arrangement completely different that what I originally chose. The flowers were old & wilted and again, not what I ordered. Flowers appeared like they could of been picked in a field off the side of a deserted road. I contacted Teleflora & the best they could offer is a *** credit. So I end up paying *** for flowers I didn't want or order. This is THEIR mistake and THEIR responsibility. It is shameful. They obviously take no pride in the quality of their work & reputation. I think I am due a full refund. I shouldn't have to pay for THEIR mistake. In the attached photo's the vase full of daisies is what I ordered, the other picture is what I actually received.

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/09/23) */
  Hello*********,
  Please accept our most sincere apologies for the customer service experience you had. I can understand your disappointment and frustration. I have looked over your order and issued a full refund in the amount of $63.16. Please allow 2 to 10 days or until October 7 for your financial institution to update your statement. I have also issued a complimentary arrangement to be delivered Saturday. I have requested a bright and cheery arrangement be delivered. Again, we are so sorry for the trouble you have had. If you have any questions or concerns, please contact us.
  Kind regards,
  *********
  Teleflora

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Teleflora canceled an order twice without telling me. They are a horrible business that I will never order from again.

  Business Response

  Date: 09/30/2022

  Business Response /* (1000, 5, 2022/09/13) */
  Hello ****,
  
  Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. The order was canceled for you protection as it was flagged for fraud. We would be glad to replace the order for you. It would be a pleasure to assist you further. I have tried to reach you on the number on your order. Please contact us at ************** or email your order information to ****************************** for further assistance. We appreciate you as a customer and we hope to hear back from you.
  
  Best regards,
  ********
  Teleflora

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a special sympathy arrangement for my best friend who just lost her mother and lived out of state. The arrangement was the same one I had received personally after I lost my Dad a few months ago.
  I chose the "Premium' level and even with a discount spent over $100.
  I was mortified when my best friend sent we a picture of the arrangement that was not close to Premium and did not resemble the one I chose specially for her. The flowers where not what were shown and certainly not the quality. I could have bought supermarket flowers and made a better arrangement. I sent pictures of what I ordered and paid for as well as what was delivered to Teleflora customer service and basically got "Sorry you were disappointed". I'm beyond disappointed, I'm embarassed and was ripped off by misleading information provided when choosing where and what to order for a special friend. I tried numerous times to resolve this but was unsuccessful.
  

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/08/19) */
  Hello ******, I apologize for the issues with your order. I have issued a full refund in the amount of $102.87. Please allow 2-10 business days for this to post back to your card. Please let us know if we can be of further assistance.
  Best Regards,
  Marcie S
  Teleflora
  
  
  Consumer Response /* (2000, 7, 2022/08/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I feel this is a fair resolution and appreciate Teleflora's understanding of this matter and my complaint. Thank you.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order some red white and blue flowers for a veteran's funeral. They were orange and red. I tried to use my credit of $10.63 and they would not allow me.
  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/08/19) */
  Hello******** I apologize for the issues with your order. I have refunded you in full for the amount of $79.98. Please allow 2-10 business days for this to post back to your card. Please let us know if we can be of further assistance.
  Best Regards,
  Marcie S
  Teleflora
  
  
  Consumer Response /* (2000, 7, 2022/08/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thanks
  
  Consumer Response /* (3000, 13, 2022/09/06) */
  They still have not given me a refund as they stated.
  
  
  Business Response /* (4000, 15, 2022/09/13) */
  Hello ******, I apologize for any inconvenience this may have caused you. I do show your refund was issued in 2 parts, 1st was in the amount of $23.99 on 7/24; 2nd was in the amount of $55.99 on 8/19. These would show up on your statement on those dates. Please contact your financial institution to make sure they were received. If you have any questions or concerns, please contact us.
  Kind regards,
  *********
  Teleflora

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Victorian floral arrangement on 7/28/2022 that had pale colored roses and chocolates for my mother's 80th birthday who lives in another state. It was sent and delivered 08/03/2022 through a local florist. I paid $92 and change. It was supposed to have had roses and babies breath in it and was in a Victorian looking teacup.
  What my mother received did not reflect picture. The arrangement she received had carnations and some other purple flowers and poor looking half wilted roses in it.( I have pictures of what she received. ) I am very dissatisfied with what I thought I was paying for and what as received. I ordered well in advance to ensure that I was going to get what I ordered, I did not.
  They also forgot the chocolates but did deliver those later.
  Overall a very expensive and dissatisfying experience.
  I did reach out to Teleflora customer service and never heard back.
  I have included a photo of what was received. Thank you.
  Note. My address is in this form. My order was delivered to
  *******************************************
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/19) */
  Hello ******,
  
  Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. It would be a pleasure to assist you further, however, there is not enough information provided for me to access you order and assist you. Please contact us at*************** or send a private message to us on Facebook. We appreciate you as a customer and we hope to hear back from you.
  
  Best regards,
  ********
  Teleflora

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Teleflora, for the third time in a few months, and again, my order was delivered a day late, and was nothing like what I ordered. I ordered and paid for a live plant, dish garden, and my recipient received a very paltry vase of a few white cut flowers, not even nice ones. I paid *** for this and it was late. I see lots of similar complaints, this company needs to be shut down. I can't reach them and request a full refund and that what I ordered be actually delivered to my recipient. This is criminal and should be illegal. People order flowers for important occasions and this it taking advantage of people in the worst way.

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/05) */
  Hello ****** I apology for the issues with your order. I show that a full refunded was issued back to your credit card for the order going to ********. Please let us know if we can be of further assistance.
  Best Regards,
  ********
  Teleflora
  
  
  Consumer Response /* (3000, 7, 2022/08/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The order to ******** was also incorrect, but that was months ago, this is order was to ************* and I ordered ************ dish garden and what was delivered, a day late than it was supposed to be, was a very small vase of white cut flowers, which is nothing like what I ordered. How can you do that and think it's ok? This was the 3rd experience like this. I also ordered in February, a ************ which was pictured in a nice "zen" looking planter, but my recipient actually received a very common looking house plant, NOT a money tree and it was in a basket. You MUST deliver what is pictured, or at least much closer than these replacements AND deliver on the day stated as these occasions are very date sensitive. People need to have confidence when ordering from you, that you will deliver what they see pictured, and on the date they order delivery for, or you have zero credibility, and I will not order from you again and am advising others to stay clear as well. You cannot operate this way. You should deliver to my recipients, what I had ordered and paid for.
  
  
  Business Response /* (4000, 9, 2022/08/17) */
  Hello ****** I apologize for the issues with your order. I have issued a full refund in the amount of $69.71 and a comp order to go out to *****. Please allow 2-10 business days for this to post back to your card. Please let me know if I can be of further assistance.
  
  Best Regards,
  ********
  Teleflora

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a flower order online with Telefllora on 7/22 (Order XXXXXXXXX) for a ******* service of a family member.. The total cost was ******* - and the picture provided on line was absolutely beautiful and large (makes sense as the bouquet was quite expensive). 4 families split the cost and we anticipated the flowers would live up to our expectations. When we arrived at the ******* home we were surprised to see a dinky arrangement that only resembled the picture in that it was indeed purple. We were embarrassed (especially me as I was in charge of ordering them). My husband and I refunded our family members and apologized to them. I sent an email to Teleflora on Monday July 25th - They offered a refund of ****** -which hasn't happened yet - and I doubt ever will. This is the email I sent them-
  
  Please consider this a complaint for the flowers delivered on this order.
  We paid ******* for a flower arrangement that looked pathetic.
  Other flowers at the ******* - that cost a lot less looked a million times better than these.
  4 families collected and paid for what we thought were going to be beautiful flowers. Frankly, we were embarrassed to even say that they were from us.
  Please advise as to how we file formal complaint....Or should we just create a review online for Teleflora?
  I imagine the florist that sent these - Maybe didn't anticipate that we would see them - Shame on them for cheating a grieving family.
  
  So disappointed - and feel like we were cheated.
  
  I don't usually complain - But I want others to read this complaint so maybe they will chose a different flower provider.

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello *****, I apologize for the issues with your recent order. My condolences ****************************** I have reviewed your order and refunded you in full. Please allow 2-10 business days for this to post back to your credit card.
  Best Regards,
  ********
  Teleflora
  
  
  Consumer Response /* (2000, 7, 2022/08/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  accepted.