Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
• 

  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

• 

  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested flower be delivered and they weren't. They state that it was delivered to the address and she never received them. I called to let them know and they just tell me they confirmed they were delivered and when challenged just said oh I will have to call you back.
  

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 5, 2022/11/17) */
  Hello ******, I apologize for the issues with your order. I show that a full refund was issued back to your card on 11/08/2022 you should see that posted back to you account by 11/23/2022. Please let us know if we can be of further assistance.
  Best Regards,
  ********
  Teleflora

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date ordered was Oct 12th
  Order Number:
  *********
  Details:
  Violets And Butterflies - Standard
  Total order $55.23
  
  Order was for Violets and butterflies. What I received was white orchids, completely different product. Irresponsible and unprofessional. After reaching out regarding a completely wrong product they only offered a refund of $16.57 with no follow up. This is a scam as a completely different product was delivered, no where near comparable replacement. When reached out a second time, there was no response. Image of the orchid that was delivered and image of the product I had ordered online submitted.
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/11/01) */
  Hello ********
  
  I apologize you were not happy with the product delivered. I have refunded you in full in the amount of $55.23. You should see that refund in 2 to 10 business days or by 11/15/2022. Again, I am truly sorry.
  
  Best regards,
  
  Sue*************
  
  
  Consumer Response /* (2000, 7, 2022/11/08) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to end my partnership with Teleflora for the last year. Each time I would send in the letter they would have my rep call me and smooth things over and talk me into staying. They are taking money from me every month. None of the customer service people or reps actually listen to what I am saying. I never agreed to an annual membership renewal. When I asked about this they stated it is automatic. I have asked twice for a copy of what states this and not received it. They will not let me end our partnership until the end of April which makes no sense at all especially as I would never have agreed to be in a partnership with them for this long. I have asked so many times to end this partnership and I just keep getting told no not until the end of april but no one will show me where I agreed to this. This continued partnership is going to put my small flower shop out of business and they will not listen to me regarding this. I would just like some answers.
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/10/24) */
  We will cancel the account immediately, even though ************ has agreed to stay a number of times, based on the conversations she mentions in the past, as well as the rules and regulations which are clearly posted in the Directory.
  
  
  Consumer Response /* (3000, 7, 2022/10/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I would like proof of cancellation. I have sent in cancellation request letters a few times. This would be followed up by a phone call and promises of coming to the small flower shop I run as well as helping me to get more orders. Then i would be surprised by even more charges the next month. I call and try to talk to customer service about correcting towns listed and issues with website and I am assured it will be corrected and it is for a month and then all of these other charges creep back in. I have explained multiple times that we are a small family run business and can not pay them more than we are making. I did review the rules and regulations which I also printed and highlighted and mailed in with my cancellation request this last time. It very clearly states that either member can cancel our membership at anytime without reason. Each time I try to cancel they would push it out by a few months and this time they told me they would cancel me until April which will not work and i never ever agreed to. When I asked where the contract was that I signed and acknowledged that I was staying for another year they could not produce one and said it just an "automatic renewal" when I asked for a copy of where it says that I was told he did not have time to find it but I could look it up myself. I have made plenty of money for teleflora and I am simply and have been simply asking for the last year to get out of this membership. They will not even give me back my domain name for at least 90 days which doesnt make any sense. I already had to purchase another domain name. They are trying to get any amount of money possible from me even when I can not stay in this membership. I feel like I am trapped in an abusive marriage and I am not being allowed to get a divorce. This is all becoming very traumatizing.
  
  
  Consumer Response /* (-5, 8, 2022/10/25) */
  I am happy to accept their answer as long as I can really end this partnership but I just want proof as I feel the have swindled me multiple times
  
  
  Consumer Response /* (-5, 9, 2022/10/26) */
  Now it appears as though teleflora has hijacked my website and rather than releasing my domain back to me to control they kept my domain and are directing customer from my website to a florist that is partnered with them in Wolfeboro. I do not believe this is legal. This is stealing customers away and another way they would like to see me not in business
  
  
  Business Response /* (4000, 13, 2022/11/17) */
  Teleflora never owned the URL or Domain ************ is referencing. The URL/Domain was owned by another company since August 2020 and was therefore never ours to release. This will be our last response to ************, as we have already made exception after exception in an effort to appease her. Please do not re-submit any other rebuttal, as we have been more than fair, and this matter is concluded.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered sympathy flowers. I received a delivery confirmation but the recipient told me she never got them. Now Teleflora is telling me that they can't find my order. In addition, they are now bombarding me with marketing emails and will not unsubscribe me.
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/20) */
  Hello *****,
  
  We do apologize that your order was not delivered on the date that you choose. I have issued full refund back to you. Please allow 2-10 business day for that payment to be issued. If you have any questions, please fill free to call us at **************.
  
  Best regards
  ********
  Telelflora

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a full refund...this is not even close to what was ordered.
  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 5, 2022/10/20) */
  Hello ****,
  I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund in the amount of $61.01 issued back to your original form of payment within 2-10 business days or by 11/04/2022. Again, please accept our most sincere apologies. If you have any further questions or concerns, please don't hesitate to contact us.
  Best Regards,
  Marcie**
  Teleflora
  
  
  Consumer Response /* (2000, 7, 2022/10/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially placed an order online on a Sunday for same day delivery. I found the product by using the website for Teleflora and narrowing results to the recipients zip code and same day delivery. I had an error in submitting the payment and when I called them to fix it, I was told they were unable to deliver same day. I cancelled the order and set about looking for another service, however after an hour of looking I ended up placing a new order with them for next day delivery for 91$, after using a 30% off coupon they emailed me for the inconvenience the day before. The next afternoon I got an email from them that my second order had been cancelled. When I called to all why, I was told that the premium arrangement I had chosen and paid for (about 120$ Before the discount) was not enough money for any local shops to deliver my arrangement. They said they could get it sent if I would pay 140$ instead! I was appalled. They advertised being able to make the chosen arrangement for the specified price and after speaking to a supervisor for over 40 minutes, she told me the best she could do was make the order with a 50% coupon which still would have cost me an additional 15$. At this point it was no longer about the money. She told me I could not get ANY arrangement delivered to Fargo, ND for less than 140$. I was so completely disgusted with them at this point that I told Teleflora they had horrible customer service and false advertising practices. Meanwhile, I contacted a local shop in Fargo, who told me their minimum order delivery was 25$! Not 140$! And teleflora had contacted them and offered 50$ of my 90$ for the order to be done. I ended up using that local company but because of
  Telefora, it delivered didn't get to my friend for 3 days. A birthday arrangement.
  As far as I was concerned, a satisfactory response would have been for the arrangement I paid for to be sent, and if it was more than they had advertised, then Teleflora should have paid the difference.
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/22) */
  Hello *******, I apologize for the issues with your recent order. We have refunded you in full for your order. Please let us know if we can be of further assistance.
  Best Regards,
  ********
  Teleflora

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three ******* arrangements. They were delivered on time. That is the only thing I have no problem with. The bouquets used cheap carnations And daisies in a bouquet pictured with roses. Another bouquet arrived with dead, brown, drooping lily's. I spent over $300 on these three bouquets and it's embarrassing to display them.
  

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/22) */
  Hello ****, I apologize for the issues with your order. I have refunded you a total of 111.95 back to your credit card. Please allow 2-10 business days for this to post. I have also sent you an email for 30% off your next order. Please let us know if we can be of further assistance.
  Best Regards,
  ********
  Teleflora
  
  
  Consumer Response /* (2000, 7, 2022/10/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They have refunded the cost of the dead arrangement. That is what should have happened the first time I contacted them. No amount of money, however can restore my trust in this business. It needed to be right on the day ********************* To send out a ***** bouquet for such a monumental family event is unforgivable.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** ordered flowers for me that were not delivered. She is ****************** often out at ******* far away, so I tried to resolve the issue myself so she would not be upset and worry. I am certain that the flowers she ordered were not delivered because we have security cameras and I watched the entire length of footage for the day they were said by the company to have been delivered.
  
  Although I have tried to reach someone to help me with Teleflora, no one has been willing. I find this particularly terrible because her life in on the line being out off the coast of dangerous areas of the world and also because ********************************************
  
  But no one at Teleflora seems to care. I can certainly afford to buy myself flowers, but this was a "special" gift for her older mom who she is not able to be with.
  
  Terrible. Can you please help us?

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/10/01) */
  Hello *******,
  
  I am truly sorry your order was not delivered. We are very grateful for *********************** to our country. Unfortunately, we cannot proceed with a solution until we have spoken ***************** If would be easier for her to email us, she can certainly go that route. Our email address is ******************************* Again, I do apologize and look forward to resolving this.
  
  Best regards,
  
  ****** Teleflora

• Initial Complaint

  Date:09/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They couldn't deliver the flowers ******************** so they promised they'd be delivered to the family at 9 AM the following day.
  
  Called and left a voicemail stating that wouldn't be happening either, asked for another option.
  
  I'm beyond words. I own 2 delivery companies- I WOULD NEVER PROMISE A DELIVERY I COULD NOT ENSURE WOULD BE EXECUTED PROPERLY. To promise me during such a vulnerable time and fall short (for the second time)?
  
  I'm beyond words. This company has a 2.5 star rating. That's an F. I would suggest using any other vendor, including more expensive options to ensure you get your flowers to where they need to go. I would pay a 50 percent mark up to never deal with the regret I feel this morning. I couldn't be at *********** so I wanted the family to have a note and my flowers.
  
  Now, all I have is a deep regret, sadness and I'm scrambling to figure out what to do. What a disgrace.

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/09/30) */
  Hello ****,
  Please accept our sincere apologies for the inconvenience you have experienced. I understand your frustration. After reviewing your order, there has been a complementary order issued for your recipient to be delivered Saturday, October 1. I have also reported your request for the modification/discontinuance of said advertised claim. Again, we are so sorry for the aggravation you have experienced. If you have any questions or concerns, please contact us.
  Kind regards,
  *********
  Teleflora
  
  
  Consumer Response /* (3000, 7, 2022/10/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The recipient still has not received any flower delivery. This was just a response to show that someone reviewed the complaint. Prior to posting this complaint, I escalated it internally twice.
  
  As I stated in my original complaint, do not trust this company with important deliveries, or once-in-a-lifetime ones at least because they just don't "deliver" which is so ironic considering that's literally their only job.
  
  
  Business Response /* (4000, 9, 2022/10/17) */
  Hello ****, I apologize we were unable to locate a member shop in this area. Therefore both orders were canceled and refunded back to you. Please let us know if we can be of further assistance.
  Sincerely.
  ********
  Teleflora

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a floral arrangement that was supposed to deliver yesterday. It never came today is the funeral and I had to reach out to **************** to find out where it was. I was told that the florist didn't have it. I asked why I was not called or sent an email yesterday in regards to this? I was told she doesn't know. I was also told nothing could be sent this late now. I was also told that on the website they reserve the right of something isn't available they can replace it with florist's choice. I told her then her website is inaccurate because they didn't send anything! I asked for the name of the florist and was told they cannot give out that information.

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/09/30) */
  Hello ****,
  Please accept our sincere apologies for the inconvenience you have experienced with your Teleflora order. I understand how frustrated you must have felt. A complimentary order has been placed to be delivered to your recipient on Saturday, 10/01. Again, we are so sorry you experienced this. If you have any questions or concerns, please contact us.
  Kind regards,
  *********
  Teleflora
  
  
  Consumer Response /* (3000, 7, 2022/10/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  You tried to delivery flowers weeks after *************** away? You wouldn't deliver to the ******* home so the address you were given was ************** because he was going to hand deliver to the ******* home.
  
  
  Business Response /* (4000, 9, 2022/10/12) */
  Hello ****, I apologize for the issues with your order. We have refunded you in full. Please allow 2-10 business days for this to post back to your credit card.
  Kindest Regards,
  ********
  Teleflora