We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Florist

Teleflora
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Teleflora has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 236 total complaints in the last 3 years.
    • 70 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Teleflora, **** Is lied that the order been delivered and fail to correct the action by delivering new bouquet expeditiously. As matter of we contacted them three days in a raw and they decline to take corrective action.

      Business Response

      Date: 05/17/2024

      Hello *******, I apologize that your order was not delivered to *******; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 24, 2024, you should get a complete refund of $72.94 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

    • Initial Complaint

      Date:05/16/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Business Response

      Date: 05/17/2024

      Hello ***, I apologize that for the disappointment in the substitution of the arrangement delivered to ****; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 30, 2024, you should get a complete refund of $62.47 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

    • Initial Complaint

      Date:05/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 21698789

      I am rejecting this response because while the refund is appropriate and required, the business has not changed its methods anmerd refuses to admit that it's local florist cowbell tactics ENSURE a high level of rejections therefore especially around holidays and special events customers like me will get screwed with few last minute alternatives to get flowers delivered at reasonable prices. It's a scam and an unfair and deceptive trade practice and must cease and desist now.

      Sincerely,

      ***************************

      Business Response

      Date: 05/17/2024

      Hello ******,

      Thank you so very much for contacting Teleflora.

      While we have many florists located in the **, ******, and many international countries, we were unable to locate a florist in the recipients area for delivery. At this time, your order has been canceled and a full refund issued back to your original form of payment.

      It has been a pleasure to assist you. If you have any other questions or concerns, please call us at ************.

      Best Regards,
      ********************** 
      Teleflora

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Worst customer service I have ever received. I placed my Mother's Day order on 5/7/24 with a window of 4 days to deliver. I get a call on Thursday 5/9/24 that the window does not work but the day he wants to move it is in the window of delivery. They assure me they will be delivered Friday 5/10/24, I get an email NOT a call that they can not deliver my flowers. I speak to Dar in customer service and tells me my flowers will be delivered on Saturday 5/11/24. I get another email NOT a call that they can not deliver my flowers on Saturday. I call again and I am told they will deliver my flowers on Monday, 5/13/24. Here we are at Monday and i get another email NOT a call that they can not deliver my flowers on today or any day this week. I call and talk to **** and I am told that no florist in the area can deliver flowers any day this week! I will tell everyone about this horrible experience had they told me that there was no way to get the flowers delivered last week I could have sent flowers with another florist. So thank you teleflora for running my mother's mother day with NO FLOWERS!

      Business Response

      Date: 05/17/2024

      Hello *******,

      Thank you so very much for contacting Teleflora.

      While we have many florists located in the **, ******, and many international countries, we were unable to locate a florist in the recipients area for delivery. At this time, your order has been canceled and a full refund issued back to your original form of payment in the amount of $67.90. You should see your refund in 2-10 business days, or by 5/24/24. 

      It has been a pleasure to assist you. If you have any other questions or concerns, please call us at ************.

      Best Regards,
      ********************** 
      Teleflora

    • Initial Complaint

      Date:05/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Teleflora is running a scam business. I placed an order which they said was delivered and when i called to question it they said oh ok we never delivered it but will have it delivered today. After no delivery again and i called back they finally refunded me, however of i never called they would have billed me and for products they do not even sell!!!!

      Business Response

      Date: 05/17/2024

      Hello ********, I apologize that your order was not delivered; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 24, 2024, you should get a complete refund of $88.49 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

    • Initial Complaint

      Date:05/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bouquet of flowers from them to be delivered to my mother's address on May 10, 2024. My mother never got the flowers and when I contacted the business telling them they were never delivered to her they just said "oops here's a discount for your next order." I want a full refund for my order since it was never delivered to her.

      Business Response

      Date: 05/17/2024

      Hello *******, I apologize that your order was not delivered; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 24, 2024, you should get a complete refund of $78.52 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had the worse experience ever place an order of flowers on May 10 to de deliver for mothers day may 12 for my mother I waited for the flowers to be delivered the whole day it was 7:30 at night and flowers were not deliver yet so I called customer service they said it was going to take 30min to be delivered I let pass an hour and never got anything I got an email saying the flowers had already been delivered but I never got anything so decided to call back to get a refund and they told me it was on the way was the point of me getting flowers on mothers day at 9pm at night after mothers day was almost over?! I asked for a refund they said it was going to take 2-3 business day to get my money back 30min later the flowers were outside already thanks to my brother in law was coming from work he saw them outside because I never got an email saying they were already delivered. Worst part was the bouquet and vase that my mlm received was not even CLOSE to what I ordered. It looked like a child put it together. Never got a refund back! And I received something that did not look like what I had ordered!

      Business Response

      Date: 05/17/2024

      Hello *****, I apologize for any disappointment you late delivery and substitution of your arrangement; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 24, 2024, you should get a complete refund of $109.46 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

    • Initial Complaint

      Date:05/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

      Business Response

      Date: 05/17/2024

      Hello April, I apologize that your order was not delivered to your aunt; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 31, 2024, you should get a complete refund of $95.64 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

      Business Response

      Date: 05/17/2024

      Hello *******, I apologize that for the disappointment in the substitution of the arrangement delivered to your mother; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 24, 2024, you should get a complete refund of $84.37 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not happy with the tulips that were delivered to my wife on Friday May 10th for mother's day. I ordered the passionate purple tulips-Deluxe and paid $80.62. Some of the tulips were discolored and drooping, and it doesn't look like the deluxe version, I could have ordered the standard version for $33. What I received is not what's on their website, and I feel that it's false advertisement. The picture on the website shows tulips that are full and are purple, the tulips I received are fading and not full. I would have bought flowers from the grocery store, however my wife wanted purple tulips for Mother's Day as it's her mother's favorite flower and color. She wanted it in memory of her mother who passed away back in 2015. I am very disappointed in what I received. My order number is *********, and the recipient is my wife ****** *******. I feel I have to take it to this level as I tried to reach out to the customer service department, however it keeps showing an error message "forbidden request" and it won't allow me to email my complaint. I would like a full refund as I was excited to get this for my wife and Teleflora over promised (with the picture on their website) and under delivered.

      Business Response

      Date: 05/17/2024

      Hello ******, I apologize that for the disappointment in the poor quality of the arrangement delivered to your wife; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 24, 2024, you should get a complete refund of $80.62 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

    Teleflora is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.