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Business Profile

Retail Florist

Teleflora
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 236 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on the phone with TeleFlora yesterday to place an order. They offered a $20.00 discount coupon which was applied via a supervisor to my order. The next day they claim the are unable to fulfill my order, as they have no TeleFlora nearby that can fulfill my order. The Flower Shop, Teleflora # ********, ************************************************ told me they never got the order to be considered delivery and they could have delivered my order. They are approx. 1.5 miles away from delivery location.In my opinion, it is a bait and switch, based on their $20.00 discount. Now I have to go direct to the Florist (TeleFlora) in *******, MD and pay more. They should honor my original order.

      Business Response

      Date: 05/30/2024

      Hello ****,

      I am terribly sorry your order was canceled and that you were misinformed by the florist you spoke to. They did in fact reject your order twice. They receive a lot of orders from different services, and they probably overlooked the rejected orders and didn't see yours. The $20 promotional discount has no bearing on your order being canceled. The $20 is a credit you will see on your credit card statement and is issued by ***************** not us. I'm glad a supervisor overrode this and applied the discount directly to your order. I'm sorry it didn't work out. Please believe your order being canceled was not intentional, we simply couldn't find a florist to deliver your order in this zip code. My sincere apologies for the inconvenience this caused you.

      Words cannot express our regret for the issues with your floral order. To show our apologies, a 50% off future promotional code has been issued. You will receive a separate email which will include your discount code. You must call us at ************ if the code will not apply online. If you misplace your discount code, dont worry, a copy of it will be on this order for reference. This code will expire in 6 months.

      If you have any further questions or concerns, please feel free to contact us directly by phone or email at *********************************************************.

      Thank you,

      ********************** 

      Teleflora
       

      Customer Answer

      Date: 06/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      It is a case of he said (local business and Teleflora).  Decided that based on this, I will have Teleflora work it out with it's vendors.



      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Teleflora, **** Is lied that the order been delivered and fail to correct the action by delivering new bouquet expeditiously. As matter of we contacted them three days in a raw and they decline to take corrective action.

      Business Response

      Date: 05/17/2024

      Hello *******, I apologize that your order was not delivered to *******; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 24, 2024, you should get a complete refund of $72.94 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

    • Initial Complaint

      Date:05/16/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The flowers delivered were NOT the flowers advertised and look nothing like the arrangement I chose. Im disappointed in the false advertising done by these flower companies. For the money spent I expect it to be what I ordered. This is unacceptable!

      Business Response

      Date: 05/17/2024

      Hello ***, I apologize that for the disappointment in the substitution of the arrangement delivered to ****; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 30, 2024, you should get a complete refund of $62.47 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

      Customer Answer

      Date: 05/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday May 9th I placed a Mothers Day order of flowers delivery through Teleflora. Today on Saturday May 11th I receive an email stating they cannot find a local florist to deliver the flowers and I will receive a refund in up to ten business days. Teleflora pulled this same last minute non delivery scam on me last year in May 2023. I complained to their customer service ********************** but did not receive satisfactory explanation. I will never use these scam artists again. How do they stay in business? Whats really going on is they advertise a discount price and then cant find a local florist at that price. Then they email the customer at the last minute they cant do it when its too late for the customer to find a reasonable substitute.

      Business Response

      Date: 05/17/2024

      Hello ******,

      Thank you so very much for contacting Teleflora.

      While we have many florists located in the **, ******, and many international countries, we were unable to locate a florist in the recipients area for delivery. At this time, your order has been canceled and a full refund issued back to your original form of payment.

      It has been a pleasure to assist you. If you have any other questions or concerns, please call us at ************.

      Best Regards,
      ********************** 
      Teleflora

      Customer Answer

      Date: 05/31/2024

       
      Complaint: 21698789

      I am rejecting this response because while the refund is appropriate and required, the business has not changed its methods anmerd refuses to admit that it's local florist cowbell tactics ENSURE a high level of rejections therefore especially around holidays and special events customers like me will get screwed with few last minute alternatives to get flowers delivered at reasonable prices. It's a scam and an unfair and deceptive trade practice and must cease and desist now.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Worst customer service I have ever received. I placed my Mother's Day order on 5/7/24 with a window of 4 days to deliver. I get a call on Thursday 5/9/24 that the window does not work but the day he wants to move it is in the window of delivery. They assure me they will be delivered Friday 5/10/24, I get an email NOT a call that they can not deliver my flowers. I speak to Dar in customer service and tells me my flowers will be delivered on Saturday 5/11/24. I get another email NOT a call that they can not deliver my flowers on Saturday. I call again and I am told they will deliver my flowers on Monday, 5/13/24. Here we are at Monday and i get another email NOT a call that they can not deliver my flowers on today or any day this week. I call and talk to **** and I am told that no florist in the area can deliver flowers any day this week! I will tell everyone about this horrible experience had they told me that there was no way to get the flowers delivered last week I could have sent flowers with another florist. So thank you teleflora for running my mother's mother day with NO FLOWERS!

      Business Response

      Date: 05/17/2024

      Hello *******,

      Thank you so very much for contacting Teleflora.

      While we have many florists located in the **, ******, and many international countries, we were unable to locate a florist in the recipients area for delivery. At this time, your order has been canceled and a full refund issued back to your original form of payment in the amount of $67.90. You should see your refund in 2-10 business days, or by 5/24/24. 

      It has been a pleasure to assist you. If you have any other questions or concerns, please call us at ************.

      Best Regards,
      ********************** 
      Teleflora

    • Initial Complaint

      Date:05/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Teleflora is running a scam business. I placed an order which they said was delivered and when i called to question it they said oh ok we never delivered it but will have it delivered today. After no delivery again and i called back they finally refunded me, however of i never called they would have billed me and for products they do not even sell!!!!

      Business Response

      Date: 05/17/2024

      Hello ********, I apologize that your order was not delivered; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 24, 2024, you should get a complete refund of $88.49 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

    • Initial Complaint

      Date:05/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bouquet of flowers from them to be delivered to my mother's address on May 10, 2024. My mother never got the flowers and when I contacted the business telling them they were never delivered to her they just said "oops here's a discount for your next order." I want a full refund for my order since it was never delivered to her.

      Business Response

      Date: 05/17/2024

      Hello *******, I apologize that your order was not delivered; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 24, 2024, you should get a complete refund of $78.52 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had the worse experience ever place an order of flowers on May 10 to de deliver for mothers day may 12 for my mother I waited for the flowers to be delivered the whole day it was 7:30 at night and flowers were not deliver yet so I called customer service they said it was going to take 30min to be delivered I let pass an hour and never got anything I got an email saying the flowers had already been delivered but I never got anything so decided to call back to get a refund and they told me it was on the way was the point of me getting flowers on mothers day at 9pm at night after mothers day was almost over?! I asked for a refund they said it was going to take 2-3 business day to get my money back 30min later the flowers were outside already thanks to my brother in law was coming from work he saw them outside because I never got an email saying they were already delivered. Worst part was the bouquet and vase that my mlm received was not even CLOSE to what I ordered. It looked like a child put it together. Never got a refund back! And I received something that did not look like what I had ordered!

      Business Response

      Date: 05/17/2024

      Hello *****, I apologize for any disappointment you late delivery and substitution of your arrangement; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 24, 2024, you should get a complete refund of $109.46 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

    • Initial Complaint

      Date:05/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers for my Aunt to be delivered. Picked out the flowers that I wanted. My Aunt sent me pictures of what she received and it is nothing like I paid for. They are totally unacceptable for the money I paid. After reading other reviews, it seems this company scams alot of people, myself included. I would like either a refund or the flowers I ordered. This is just unacceptable and that they continue to keep ripping people off. I sent pictures of my order and pictures of what my Aunt received. Thank you

      Business Response

      Date: 05/17/2024

      Hello April, I apologize that your order was not delivered to your aunt; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 31, 2024, you should get a complete refund of $95.64 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

      Customer Answer

      Date: 05/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09-May-2024 I purchased a bouquet of flowers for mothers day called "Beautiful in Blue Bouquet' from Teleflora. The advertisement was white lilies, white daisies and white roses in a blue vase. When my mother sent me pictures of the bouquet it was a plan clear vase with a pink carnation, some type of light green foliage and some random purple road side flowers. It was nothing like the advertised picture, not even to a single flower, not even the vase.

      Business Response

      Date: 05/17/2024

      Hello *******, I apologize that for the disappointment in the substitution of the arrangement delivered to your mother; I understand your frustration. We sincerely regret that we were unable to fulfill this order to the high standard that we strive to maintain. Within two to ten business days, or before May 24, 2024, you should get a complete refund of $84.37 in the form of your original payment method. Once more, please accept our deepest apologies. Please do not hesitate to call us at ************ if you have any additional queries or worries. Sincerely, Teleflora, **********************

      Customer Answer

      Date: 06/01/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

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