Reviews

This profile includes reviews for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
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  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

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  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

Review Details

• Review fromAaliyah J

  Date: 07/13/2025

  4 stars

  Aaliyah J

  Date: 07/13/2025

  I wanted to surprise my daughter flying in from ******* on the 4th of July so I ordered a bouquet and I asked for fresh peonies and white hydrangeas, her favorites and they delivered something beautiful. The flowers lasted a good week and looked lovely on the airport pickup stand she shared. My only small gripe is the delivery was about 30 minutes late, which had me a bit worried.

  Teleflora

  Date: 07/15/2025

  Hello Aaliyah,Thank you so much for your thoughtful review and for choosing Teleflora to help celebrate such a special moment with your daughter. We're truly glad to hear that the bouquet was beautiful and lasted wellits always our goal to deliver fresh, stunning arrangements that create lasting memories.We understand how important timing can be, especially for a surprise like yours. While we do not guarantee exact delivery times, we sincerely regret any worry the delay may have caused. We appreciate your understanding and hope your daughters arrival and the flowers helped make the day extra special.If you ever have questions or need assistance with a future order, please dont hesitate to contact our **************** team at ************. Were here to help!Warm regards,********* *. Teleflora

• Review fromGanghyeok K

  Date: 07/07/2025

  1 star

  Ganghyeok K

  Date: 07/07/2025

  My children in ******* and LA sent flowers to my wife in ****** for her birthday. The flowers were at the end of their usable life when delivered. Within 24 hours the flowers all went bad and we had to throw them away. They might think it could be difficult to say negative words to senders as it was supposed to be a joyful gift. It is a bad business practice to send such bad flowers as the sender would not know what would be delivered. It is a fraud.If my children handpicked the flowers, they would have not gotten bad flowers...... I would have given them zero star or negative stars if they were there.Stay away from this company.

  Teleflora

  Date: 07/08/2025

  Dear ***,Thank you for reaching out, and I'm truly sorry to hear about the disappointing experience with your recent flower delivery to your wife in *******I completely understand how frustrating and disheartening it must have been to receive flowers that were at the end of their lifeespecially when they were a thoughtful gift from your children. This is far from the standard we hold ourselves to, and I sincerely apologize for the inconvenience and disappointment caused.I've looked into our system but was not able to locate the order under your name or email. Please contact us directly at ************** to further resolve this issue.We take concerns like this seriously, and our goal is always to ensure the recipient gets fresh, beautiful flowers that reflect the care of the sender. Once we have more details, well be happy to investigate the matter fully and follow up with a resolution.Again, I apologize for the experience and appreciate you bringing this to our attention.Warm regards,******* *.Teleflora

• Review fromCarol M

  Date: 06/30/2025

  3 stars
  I ordered sympathy bouquet for my beloved Aunt from TELEFLORA, I have used them several times and delivery and cost seemed and ease of website seemed good. I received a thank you in a couple of days from my younger cousin who texted with a pic of bouquet, and to my surprise it wasnt what I ordered not even a little bit. I called customer service immediately and got what I considered to be something that the *** was quite used to saying, they are sorry and will refund 25% of purchase and give credit for 25% off next purchase. They charge a processing fee of $24 dollars and some change, so my refund of 25% and they still make the entire fee for giving me an inferior replacement. I definitely wont be doing business with TELEFLORA but am suspicious of their business practices. I suspect my other orders werent correct either, but I have no way of knowing for sure. Im disappointed to say the least. Substituted an ***** with a cross, should have been a different ***** not a complete leap to a Cross, and flower arrangement looked like an amateur arranged them.

• Review fromBrittany D

  Date: 06/18/2025

  1 star

  Brittany D

  Date: 06/18/2025

  My boyfriend ordered a bouquet of purple tulips for me as a surprise, but unfortunately, the delivery experience completely ruined it. Despite providing detailed instructionsincluding my apartment number, building number, and gate codethe delivery driver ignored all of it. Instead of delivering the flowers to my door or handing them to me directly, they dropped them off with the apartment office staff without any name or recipient info.The office had no idea who the flowers were for, so I never got them. The biggest issue is that I didnt receive the flowers at all, but even more frustrating is how careless the process was. This was supposed to be a sweet, thoughtful momentcompletely wasted due to poor delivery handling.Disappointed is an understatement.

  Teleflora

  Date: 06/19/2025

  Dear ********,Thank you for reaching out and bringing this matter to our attention. I truly understand how disappointing and frustrating this experience must have been for you, especially since your boyfriend intended the bouquet of purple tulips to be a special surprise. Its disheartening to hear that the delivery process fell short of your expectations, and I sincerely apologize for the inconvenience caused by the flowers not reaching you as *********** resolve this situation and ensure we can address the concerns fully, please have your boyfriend reach out to us. We are more than happy to help resolve this. He can give us a call at **************, or if he prefers, he can use the chat feature on Teleflora.com for a quick conversation. Another option is to send us a message through the 'Contact Us' feature on our websitewhatever works best for him!We are committed to resolving this for you and regret the frustration this has caused. Thank you again for letting us know about this situationwe truly value your feedback.Sincerely,***** *.Teleflora

• Review fromKathryn G

  Date: 06/06/2025

  3 stars

  Kathryn G

  Date: 06/06/2025

  Ad said next day delivery option, they postponed delivery extra day. Said flower availability but did not offer any suggestions just delayed order after giving me 3 sizes and said had to go to largest size for area. Really disappointed!

  Teleflora

  Date: 06/09/2025

  Hello *******,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and disappointment you experienced with your recent order.We understand how important timely delivery and clear communication are, especially when sending flowers for special occasions. Our goal is always to meet customer expectations, and we regret that we did not meet yours in this *********** help make this right, we have issued a 25% refund in the amount of $27.31, which you should see reflected on your original form of payment within 2 to 10 business days. Additionally, we have issued a 25% courtesy credit, which can be used toward a future order within the next 6 months.We apologize for the delay in delivery and the lack of alternatives offered when availability was limited in your selected area. We are reviewing this with our local florist partners to help prevent such issues in the future.If you have any further concerns or would like assistance using your credit, please do not hesitate to contact our **************** Team at **************. We value your business and appreciate the opportunity to address your concerns.Sincerely,********* *. Teleflora

• Review fromGabrielle L

  Date: 06/06/2025

  1 star

  Gabrielle L

  Date: 06/06/2025

  Tried ordering twice, two separate orders, for a friend who just lost a loved one, both times they were cancelled. Im sure Ill get a refund but dang! So disappointing.

  Teleflora

  Date: 06/09/2025

  Dear *********,

   

  Thank you for your understanding. We sincerely apologize for the inconvenience caused by the lack of florist coverage in your area. We strive to provide reliable service across the *** and ******, and we regret that we were unable to fulfill your order this time.

  
  If there is anything else we can assist you with or if you have future needs, please do not hesitate to reach out. We appreciate your patience and look forward to serving you better in the future.
  
  Best regards,  
  *** *. Teleflora 

• Review fromMaryanme S

  Date: 05/25/2025

  1 star

  Maryanme S

  Date: 05/25/2025

  If I could give zero stars I would. I ordered flowers for my brother in laws funeral and they were supposed to be delivered 5/24. I got a confirmation email that they were delivered. The funeral director searched everywhere and confirmed they were not there. This company did nothing to help nor had an ounce of sympathy. Ya sure I got my money back but that is not what I wanted. They could not even call the florist to have it redelivered and would not **** me the name of the florist they used...... Very heartbroken *** disgusted with this company. WILL NEVER USE THEM AGAIN!!!!!!!!!!!!!!!!!!

  Teleflora

  Date: 05/27/2025

  Hello **********************************, 

  I do apologize but I am unable to locate any orders in our system with the information you provided. Please give us a call at ************** and we would be happy to assist you. 

  Thank you,

  *****

  Teleflora

• Review fromJoni W

  Date: 05/25/2025

  1 star

  Joni W

  Date: 05/25/2025

  I ordered the Breezy Pink Bouquet to be delivered to my sister for her 75th birthday. The description was pink roses, pink carnations and green hydrangea in a frosted pink vase. She received a clear vase with daisies and a few white roses----there was not a pink flower included. To make matters even worse, they placed it out in the elements on her front steps, without her even knowing it was there! She happened to find it hours later. This is total misrepresentation of the product and terrible service. I contacted customer service twice with pictures and they finally gave me the standard 50% refund and a coupon for further service. This is ridiculous and totally unacceptable. I would think Teleflora would be concerned that their clients are being treated this way and the florist they use is delivering a subpar product and not even making sure the recipient receives it!

  Teleflora

  Date: 05/27/2025

  Hello ****, 

  I apologize for any inconvenience this may have caused you. I have issued the remainder of your refund back to the original payment method. Please allow 2-10 business days for this to show up in your account or by 6/10/25. 

  Thank you, 

  *****

  Teleflora

• Review fromMARY K

  Date: 05/23/2025

  3 stars

  MARY K

  Date: 05/23/2025

  Instead of the basket of plants I ordered for a funeral, my family received sprigs of a plant and cut flowers stuck into green florist foam. I wanted to give each of my cousins a plant to remind them of their mother, so this was not satisfactory. Initially, Teleflora offered me a 25% refund and 25% future discount. When I spoke with a supervisor, I received the full refund I wanted and an apology. They had received a complaint about the local florist previously. I am happy with the outcome, but very upset about the cheap basket and the fact that I had to go to a supervisor for resolution. Teleflora needs to make sure they are working with quality local florists.

  Teleflora

  Date: 05/27/2025

  Dear ****,Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the disappointment and distress caused by the arrangement delivered for your family members funeral. We understand how important it was for each of your cousins to receive a lasting tribute, and we deeply regret that the arrangement did not meet your expectations or reflect the sentiment you intended.We take your feedback seriously and are actively reviewing the performance of the local florist involved. Teleflora is committed to working only with florists who uphold our standards of quality and service. Your experience highlights an area where improvement is clearly needed, and we appreciate you bringing this to our ************ discussed, a full refund of $76.84 has been processed. You can expect to see this reflected on your original method of payment within 210 business days, and no later than June 6, 2025.While were pleased that your conversation with our supervisor led to a satisfactory resolution, we sincerely regret that it required escalation to get there. Your time and trust are valuable to us, and we are working internally to ensure a smoother and more respectful experience for our customers in the future.If you have any further questions or concerns, please dont hesitate to contact us directly at ************.Sincerely,********* *. Teleflora

• Review fromJohn J

  Date: 05/19/2025

  1 star

  John J

  Date: 05/19/2025

  I placed a flower order on Friday for a Saturday delivery. This was for a funeral. On Monday, I was informed that the flowers were not delivered. The only explanation was the florist they placed the order with does not accept orders for Saturday. How can a company not know this? This is very poor service. TELEFLORA did the bare minimum of apologizing and refunding my money but nothing else. They do not care about the customer.

  Teleflora

  Date: 06/09/2025

  Dear ****,Thank you for reaching out, and please accept our sincere condolences for your loss. We know how important it was for the flowers to arrive on time for such a meaningful occasion.Were very sorry we couldnt deliver your order on Saturday as requested. After the order was placed, we found that none of our local florists in the area were available for that date. Unfortunately, this wasnt known at the time the order was placed, and we apologize for the delay in letting you know.A full refund of $86.87 was processed the same day, and it should have posted to your original payment method by May 30, 2025.We understand that a refund doesnt make up for the missed delivery, especially during such a difficult time. Your feedback has shown us where we need to improve, and were reviewing our florist availability and communication process to do better going forward.If youd like to talk more or if theres anything else we can do, please dont hesitate to contact us at ************.Sincerely,********* *.Teleflora