Reviews

This profile includes reviews for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
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  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

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  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

Review Details

• Review fromJanene M

  Date: 05/15/2025

  1 star

  Janene M

  Date: 05/15/2025

  On 5/9/25, I ordered a floral spray for a funeral to be delivered 5/14/25. I contacted Teleflora and spoke with Darma (sp) who said that the flowers had not yet been arranged and guaranteed that they would arrive on 5/15 before 4P EST. The funeral services were scheduled to begin 5/15 at 4p. The flowers never came. When I called they would only say that the florist didnt answer the phone and refused to give me the name of the florist. It was extremely upsetting that there were no flowers at the funeral service for my family member. Teleflora made the day an even sadder day

  Teleflora

  Date: 05/16/2025

  Hello ******, We hope you are doing well and are so very sorry for your loss. I have located your order and the florist did come back and say that the order was delivered outside of the church. I have, however, processed a full refund for you, which you should see to your original form of payment in 2-10 business days. Our goal is the happiness of our customers, and sadly, we fell short this time. Thank you for reaching out and we hope you have a very nice rest of your day today. Kindest Regards, ******** *., Teleflora

• Review fromCarmen R

  Date: 05/12/2025

  1 star

  Carmen R

  Date: 05/12/2025

  Absolutely disgraceful. Avoid this company at all costs.I placed three Mothers Day orders well in advance, and they still managed to completely botch every single one. Two were canceled at the last minute with no explanation, and the third was delayed more than 24 hours (even though I paid for guaranteed Mothers Day delivery well in advance) with the excuse that the florists vehicle had issues. They then guaranteed delivery by noon the day after Mothers Day that didnt happen either. I called and told them to use another florist, and they pushed it back again to maybe 5 PM. At this time I asked to at least be reimbursed the service fee given I paid to have it delivered guaranteed on Mothers Day which they refused to do. When the flowers finally arrived, it was the final insult. I paid approx. $150 for a premium bouquet with a unique amethyst vase, and what showed up looked like an afterthought: four droopy roses, a few blue dyed carnations, babys breath, and a ton of cheap greenery in a cheap glass vase with a skinny pink ribbon. I was embarrassed when my mother texted me a photo. It looked like something scraped together at a gas ********** make matters worse, I had to email several times and call twice and practically beg to speak to a supervisor just to get a refund. Only then did they finally agree to return the money after wasting hours of my time and completely ruining the occasion.Overall customer service was rude, dismissive, and robotic, offering nothing but empty apologies and excuses. Three orders. Three disasters. Zero accountability.Never again. This company is a total failure - unreliable, unprofessional, dishonest, and utterly indifferent to customer satisfaction.

  Teleflora

  Date: 05/13/2025

  Dear ******,We are deeply sorry to hear about your experience and sincerely apologize for the significant disappointment and frustration caused by your recent Mothers Day orders. What you described does not reflect the level of service we strive to provide, especially on such an important occasion.We acknowledge the serious issues with the delivery delays, last-minute cancellations, and the unacceptable condition of the arrangement that was eventually delivered. We also regret the difficulty you encountered when trying to reach a resolution with our customer service team. Your time, trust, and sentiment behind these gifts deserved far better.Upon review, we can confirm that all orders in question were fully refunded, and we have issued a discount for a future order as a gesture of goodwill. While we know this does not undo the experience you had, we want to make clear that your feedback has been shared with the appropriate departments, including our florist network, to ensure accountability and to help prevent situations like this from happening again.We appreciate you taking the time to provide detailed feedback, and we truly regret that we let you down. If you have any further concerns or would like assistance redeeming your discount in the future, our team is available at ************ and ready to help.Warm Regards,********* *. Teleflora

• Review fromRachel G

  Date: 05/12/2025

  1 star

  Rachel G

  Date: 05/12/2025

  So awful. I got a delivery confirmation at 2pm on the day of my selected delivery - nothing was delivered. I called customer service and they said the order would arrive by 7pm today. The order never arrived at the recipients address during the promised window (or at all!!!) Completely unacceptable. Not sure this is even a legitimate service.

  Teleflora

  Date: 05/13/2025

  Hello ******,Please accept our sincere apologies your order was not delivered. I have reviewed your order. there has been a full refund issued and a future discount code. Again, we apologize for the inconvenience and hope you will give us another chance to provide you with excellent service in the future. Please do not hesitate to contact us with any questions or concerns.Kind regards,****** Teleflora

• Review fromPaul D

  Date: 05/11/2025

  2 stars

  Paul D

  Date: 05/11/2025

  I ordered a Premium Enchanted Bouquet with 6 roses and dark blue vase. What was delivered was, in my opinion, at most a Basic version with 3 roses and a cheap looking clear vase. I paid $100.77 and received, at best, half that value. The only reason for 2 stars was that it was at least delivered on ***** recommend others avoid Teleflora and ****** a local florist instead. Wish Id taken my own advice.

  Teleflora

  Date: 05/13/2025

  Dear ****,Im deeply sorry for the disappointment with your 'Premium' Enchanted Bouquet. We strive to deliver exceptional quality, and we regret that your order did not meet your expectations or our standards at Teleflora. To address this, a full refund was issued back to your original payment method on 5/11/25, which should appear in your account within 210 business days, or by 10/26/25, depending on your financial institution. Ive also sent a substantial future discount code, valid for six months, to your email as a gesture of our commitment to your satisfaction.If theres anything further we can do, please contact us at ************** or by using our chat feature located at Teleflora.com. We truly value you as a customer and hope to restore your confidence in us.Sincerely,***** *.Teleflora.com

• Review fromJames S

  Date: 05/11/2025

  1 star

  James S

  Date: 05/11/2025

  Placed an online order, they cancelled it because they felt it was suspicious but left it too late to notify me. Called the 800 number, spent 25 minutes on hold with various call centers, didnt feel comfortable giving CC info over the phone to some guy whos dog was yapping in the background.

  Teleflora

  Date: 05/13/2025

  Hello *****, We sincerely apologize for the trouble this has caused. Our system scans every order for certain criteria and unfortunately, it found something suspicious about your order. It did cancel only for your protection. Once it is canceled, we do have to verify some information again. We apologize if you felt uncomfortable giving that information over the phone. We appreciate you reaching out and hope you have a very nice rest of your day. ******** *., Teleflora

• Review fromDeb M

  Date: 05/11/2025

  1 star

  Deb M

  Date: 05/11/2025

  Ordered flowers and chocolate and they just NEVER showed up but they sent me a scam email saying they did highly DO NOT RECOMMEND. Its like the meowing your money away

  Teleflora

  Date: 05/13/2025

  Hello **** we would love to look into this further for you, but unfortunately, we can not pull up an order with the information provided. If you would, please call us at ************* or email us at operation support with your order number and a brief summary of the situation. We would be more than happy to get this resolved for you. We hope you have a wonderful day. ******** *., Teleflora

• Review fromTanya T

  Date: 05/10/2025

  1 star

  Tanya T

  Date: 05/10/2025

  DO NOT USE!! I ordered chocolate covered strawberries for my Mom for Mothers Day. Never got the notification that they had been delivered and it is 101 today. Went out to get them and they are all melted. There is also mold on 1 of the strawberries, and 4 of them are no bigger than a quarter. I spent $90 on these things. When I called customer I service they offered me a 25% refund. Are you kidding me?

  Teleflora

  Date: 05/13/2025

  Dear *****,Im deeply sorry for the disappointing experience with your Mothers Day order of chocolate-covered strawberries. We understand how special this gift was meant to be, and we sincerely apologize for the issues with delivery notification, the condition of the strawberries, and the inconvenience caused by the heat. This is not the quality or service we strive to deliver at ************************* address this, a full refund of $83.48 was issued back to your original payment method on 5/10/25, which should reflect in your account within 210 business days, or by 10/26/25, depending on your financial institution. If theres anything more we can do to assist, please reach out to us by calling **************. We value you as a customer and hope to restore your trust in us.Sincerely,***** *.Teleflora.com

• Review fromM. W.

  Date: 05/10/2025

  1 star

  M. W.

  Date: 05/10/2025

  Teleflora has disappointed me in ways I cannot express. I ordered flowers for my mom 2 weeks ago to be delivered today. I got a confirmation email this morning at 10am saying they would be delivered on time, and then at 10:30 I got an email saying that the order was cancelled. **************** offered no solution or tangible explanation- saying only that they were unable to source a florist to fulfill my order. I will state again that my order was placed 2 weeks ago. They offered no resolution, nor did they communicate with me ahead of time to say that there was a problem to give me time to find an alternate solution. Instead they waited until the last second to tell me that they would refund my money in 2-10 business days. I understand this is a busy time for florists, hence why I placed my order well ahead of time. I also understand that things happen sometimes, but to not have any communication whatsoever before today is inexcusable.

  Teleflora

  Date: 05/11/2025

  Hello ********, we apologize that your order was not delivered. We would like to send the recipient a complimentary order for 5/12/2025. We value you as a customer and hope to serve you in the future. Please contact us to discuss this resolution further. Thanks, ******* *., Teleflora

  M. W.

  Date: 05/17/2025

  When I contacted Teleflora to accept the resolution offered, I was told that it would not be possible to carry through with the delivery on May 12 since the order had previously been cancelled by the company and could not be reopened. Additionally, the first ******** service representative I spoke with said there was no record of the correspondence with the *** and stated that they would need proof. After I played the voicemail for them they said they would need to review the case with their manager who came back and said they would not be doing anything. This only added to the frustration previously experienced. No resolution has been reached.

• Review fromL. H.

  Date: 05/09/2025

  1 star

  L. H.

  Date: 05/09/2025

  Do not use Teleflora! I ordered a bouquet with a balloon for my son and paid extra for same day service on April 22nd. Then I was told there was a problem with same day service in ******** and that the order would be delivered the next day. That day came and went and when I emailed asking where my order was and why it was not delivered they canceled the order on me. I had to order through another floral service who delivered as expected. Then it took awhile to get my refund from Teleflora. At the time I had ordered this bouquet I ordered flowers to be delivered to my Mother Inlaw on May 9th as her Mother's Day Gift. The flowers were not delivered and I was told to call back after 7pm. I called back and then was told that they could not reach the florist to check on my order as the florist was not closed but Teleflora was the one who told me to call back after 7pm. They could not guarantee that my order will be delivered tomorrow May 10th. I was transferred 3 times to a supervisor then the call would drop. On my 4th phone call I was given a different number to call and talk to a supervisor but they never answered nor returned my call when I opted to be in the virtual queue to receive a call back. I then called again and sat on hold forever with no luck. All they do is say we are sorry and do nothing or offer a discount of 20- 25% on your next order which is nothing special as this is offered a lot online. Beware and do not use Teleflora for your floral needs. They are terrible and really do not care. They won't disclose the florist who is supposed to deliver your order so I can't follow up directly with them. They just left me stranded at the last minute and very disappointed! Especially when I can't even reach a supervisor or someone with authority who could follow up and get this order delivered in time for Mother's Day.

  Teleflora

  Date: 05/10/2025

  Hello *****, I do apologize about this issues you have experienced with us. As per our conversation, a full refund was processed on your son's order and we have confirmed that it was delivered. We will have your order for your mother delivered today 5/10/2025 and you will receive an email when delivery is confirmed. It is my pleasure to assist you with this. Thanks, ******* *., Teleflora

  L. H.

  Date: 05/20/2025

  You still did not get it right in your response as you did not deliver her flowers on 5/10/2025. You told me that there was no florist available to deliver and that the one you chose to deliver on 5/09/2025 let you know that they could not do it on 5/10/2025 a day after these were supposed to be delivered. My Mother Inlaw did not get a bouquet until 5/12/2025 after Mother's Day. I also have not seen the refund yet on my credit card. We ordered these flowers in April way before Mother's Day and I do not understand why they got forgotten and we were not informed that they could not be delivered until the day after they were supposed to have arrived. You pick your florists that you use and this is not an acceptable service. Also for this to have happened to us twice in a few weeks time is ridiculous. I say that anyone choosing to use your services for floral delivery that they should review the complaints as there are several similar to what I have experienced. Hopefully my refund gets processed soon.

• Review fromJoseph A

  Date: 05/09/2025

  1 star

  Joseph A

  Date: 05/09/2025

  Paid for an order of same day flowers at 8am, waited til 5:45pm to contact them as the ordered was still not delivered. Without any explanation at all they canceled the order. Huge disappointment. DO NOT ORDER FROM THIS COMPANY!!!

  Teleflora

  Date: 05/11/2025

  Hello ****** *******, 

  I apologize that we fell short this time. A full refund has been issued back to the original form of payment. Please allow 2-10 business days for this to process. As an apology I have also emailed you a promotion for 25% off a future order of your choice. Please feel free to reach out to us at ************** with any further concerns you may have. 

   

  Thank you, 

  Erika 

  Teleflora