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Business Profile

Soap

Dr. Squatch, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried on multiple occasions to cancel my Dr. Squatch soap subscription and as my customer interface to the site shows it appears that it has been canceled. However, I continue to be charged and sent soap that I no longer wish to receive and especially do not wish to pay for.

    Business Response

    Date: 09/02/2022

    Business Response /* (1000, 9, 2022/09/01) */
    We're incredibly sorry for the experience the customer had regarding our Subscription Management. These are areas that we're working diligently on improving, so we thank them for their honest feedback. The customer has been provided with their desired solution of a refund, and cancelation of their subscription account.

    We hope this is a satisfactory resolution for the customer, and should they need any further assistance, we encourage them to reach out to ********************* and mention their BBB Case. The ticket will get escalated to a member of our corporate team ASAP so that they can get the help they deserve.


    Consumer Response /* (2000, 11, 2022/09/02) */
    I believe the issue has been resolved. I was refunded my payment and told that the subscription was canceled. I also notified paypal to no longer allow the company to charge my account. They did not, however, cancel my account as I asked them to do.

  • Initial Complaint

    Date:08/03/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a simple order of 5bars of soap on July 23rd with 2 day express delivery.
    The package label was created. Waiting to be made available to Shipping company.
    Contacted customer service, the same person *** answered every email I sent for the next 10 days. Sent another order. Also waiting with label created at warehouse for a other shipping company. They also say package has not been released to them yet.
    This company is not shipping out product.
    It's total garbage and they should not only fulfill the order, they should refund fully and add extra money for the hassle. It's wrong continuing to do not ship product, there are hundreds of complaints listed here. This reminds me of************ all over again. Great idea but a failing company without product stringing customers along.

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 8, 2022/09/01) */
    We're incredibly sorry for the experience the customer had regarding our Shipping and Fulfilment processes - these are areas that we're working diligently on improving, so we thank them for their honest feedback. The customer has been provided with their desired solution of a full refund and both the original and the replacement orders have been delivered.

    We hope these are satisfactory resolution for the customer, and should they need any further assistance, we encourage them to reach out to ********************* and mention their BBB Case. The ticket will get escalated to a member of our corporate team **** so that they can get the help they deserve.

Dr. Squatch, Inc. is NOT a BBB Accredited Business.

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