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Business Profile

Soap

Dr. Squatch, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.09/5 stars

Average of 55 Customer Reviews

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Review Details

  • Review fromAlyssa C.

    Date: 09/12/2022

    1 star
    Products are fine, customer service is horrible. Can only email to correspond. I cancelled my subscription back in June to only recently have a charge show up on my bank account. When I contacted support I was told there was no email in their system matching mine and therefore they could not help me as there was no order processed. I sent a screen shot of the obvious charge on my account and was still told there was nothing they could do. Luckily by disputing the charge through my bank I got my money back and had to cancel that card to prevent future charges. Funny enough I just got notice yesterday via email and text from their support that my current payment was not processing for my subscription order, which by the way came to my email they said they didn't have! So frustrating that you cannot speak to anyone to resolve these issues. I just want everything cancelled with them for good as I thought it was back in June.
  • Review fromTabitha S

    Date: 08/30/2022

    1 star
    Ordered on 8/8/22, stated it would be here in 3-5 business days. They took my money the very next day. It's now 8/30/22 and still no products. The label they created on 8/21/22 still says USPS is awaiting the package. They just keep blowing smoke. I will never order from them again!!
  • Review fromBrandon F

    Date: 08/25/2022

    1 star
    Made an order and it took over 3 weeks to process and another week for shipping. Took almost a month to get an order. Completed a second order and the same issue, with the same excuses every time. yes they will offer you a $5 coupon to use again to have the same issues again and then offer you another coupon. The website says 3 days to process and then another 3-7 for shipping. If you cannot hold up to the advertising then take down the products until you catch up instead of taking customers money.
  • Review fromNoah F

    Date: 08/21/2022

    1 star
    I was actually pretty excited to try their soap after seeing their marketing over and over. After reading the reviews, I decided to finally purchase one of their soaps. I hate the grimy feeling of regular soap and the reviews led me to believe this wouldn't happen. Almost immediately, I felt that same grimy feeling. After a little over a week, My skin began feeling dry and scratchy and quite uncomfortable. I decided to reach out to their support to see if this was common among their products. Support asked me to submit my proof of purchase so they could assist me further. As requested, I submitted my proof of purchase and now their support won't respond to emails. I have emailed them multiple times without response. I would rate their product 1 star and their support 0 stars. Do yourself a favor, and save your money and you skin. Go with a company that actually cares about their customers.
  • Review fromGlenn H

    Date: 08/01/2022

    1 star
    Dr. Squatch is the most incompetent company I have ever had the displeasure of doing business with. They shipped only part of my order and are not responding to the satisfaction guarantee for I filled out. In the last month, they have sent me old soap that has no scent, missed half my order, took over 2 weeks to even ship an order I placed, ignored emails and sent me the wrong soap. All in one month. These guys are horrible and honestly, should be investigated or even sued for fraud.

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