Complaints

This profile includes complaints for AEG's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AEG

  425 W 11th St STE 400 Los Angeles, CA 90015-3459

• 

  AEG

  865 S Figueroa St STE 800 Los Angeles, CA 90017-5002

• 

  AEG

  800 W Olympic Blvd STE 305 Los Angeles, CA 90015-1366

• 

  AEG

  1111 South Figueroa Street, Suite 3100 Los Angeles, CA 90015

• 

  AEG

  1817 S Soto St Los Angeles, CA 90023-4210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for Coachella Tickets via AXS Pre sale, specific product El Dorado camping via the payment plan during *********** June (first installment), received a notice that my payment method was declined.I updated my payment method immediately, and the next 7 payments all posted successfully to my card.Received occasional alerts about payment issues, but every time I checked, payments had gone ********** ******** Coachella canceled my tickets and released my inventory without warning.Fought AXS, showing that all my payments had been processed they claimed the first June payment never actually went through, despite no ongoing alerts or blocks on the account.AXS told me they can cancel any plan at any time if its in default, even months ********* stuck with a $3,300 credit on AXS with no realistic path to attend this year prices have doubled/inflated.The only remaining options (GA, shuttle, hotel) would cost $5-6K total, which isnt feasible.

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between 12-12:45 pm on Wednesday Jan 30, AXS (owned by this company) knowingly sold tickets to an event that would sell out and did not have the proper buying technology for a sale of this scope. I was unable to purchase the product i wanted in the allotted time and was kicked off of my session without recourse as they did not have the proper protocols in place. While i understand that prices change according to demand, resellers for these tickets are generally cost prohibitive for the majority of customers and thus was the main reason for taking the time to queue as expected and purchase during the promised time slot.First I was unable to purchase my original selections due to the numerous attempts to purchase, and consistently getting errors that the tickets were no longer available and that there was a rule to not purchase seats that would leave a stranded seat. For my case I was purchasing tickets at the ************* in ******* and was not made aware of this.Second, as a result of this restriction I was met with the constant inability to select available seats even though my buying session clearly showed that I required two seats. Why was I given the option to select seats that were not available? After multiple errors, my session was blocked from purchase (desktop) and any remediation attempts failed:1. Clearing cookies/ cache 2. Contacting support (there was no immediate support available)3. Starting a session on a mobile device My complaint is to ticket sellers like *** to have proper resources to take on a sale of this caliber or refrain from promising to do so with entertainers when they clearly cannot.I eventually was able to purchase tickets but was left with the leftover option to purchase seats that are double face value, and part of the premium offerings. The desired outcome is that I pay original face value amount for seats ($300-400) that I should have been able to accomplish during my purchasing session for their lack of preparedness.

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background Details: When I purchased NCT 127 concert ticket in ******* , I believed it included Momentum benefits because the price was identical to tickets with such benefits, and the interface displayed The Momentum. After completing my purchase, I discovered that the ticket I bought was a standard ticket without any benefits. Even worse, the price I paid exceeded that of tickets with soundcheck benefits, which is highly inappropriate. Unfair Pricing Practices: The decision to set identical prices for tickets with and without benefits is misleading and unfair. This pricing structure created confusion among consumers and devalued their trust in your event. Furthermore, I have learned that other individuals in identical situations to mine have successfully received refunds. This inconsistent treatment only adds to my frustration. Why am I being denied a refund when others in the same position were accommodated? Such selective handling of customer concerns is deeply unjust and unprofessional. Attempts to Resolve the Issue: I immediately contacted Ticketmaster to request a refund, but they informed me that refunds were denied by the organizer. I also attempted to reach customer service through multiple channels but received no meaningful assistance. This refusal to address a legitimate concern, combined with the misleading pricing, has left me feeling scammed and deeply disappointed. Why This is Unacceptable: As the event organizer, you have a responsibility to ensure transparent and fair ticket pricing. I know people who were in the exact same situation as methey purchased tickets under the same circumstances and successfully received refunds. Why am I being treated differently? This inconsistent policy is unacceptable, and as a consumer, I feel Im being treated unfairly. If all sales are final, then no one should be getting a refund. Desired Resolution: I request one of the following resolutions: A full refund for my ticket.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two tickets for a concert with the artists ************* and Sheff G, at the Roadrunner venue in ******, **. I paid for these tickets to see the artist Sleep Hallow, as he was one of the two main artists performing and was promoting the tour on his Instagram account. The concert is set for tomorrow, September 27, 2024, yet today, September 26, 2024, at around 2:00 PM Sleepy Hallow posted on his Instagram that he would not be at any of the concerts that were not in ******** or **********. Due to me already purchasing the tickets to see Sleepy Hallow, this last-minute cancelation surprised me and I tried to get my tickets refunded as I paid for them to see Sleepy Hallow, who will no longer be there, however, I was told the venue had an "All sales are final" policy. I understand the policy, but I feel like changing such a big part of the concert should warrant some options for the consumers, this essentially changed the concert for the night. The ********** website still has Sleepy Hallow as a listed artist performing (Currently 3:39 PM on Sept 26), despite him not going to be there. I bought the tickets through the ********** app. I went to the Roadrunner website, ***************************** , where I was prompted to download and make an AXS account to purchase and receive the tickets.

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket on Dec 12, 2023 to see ************ Journey and Cheap Trick at ***************** in *********, ****. This event was organized by AEG Presents and the tickets were available at mlb.com since the stadium is home to the ******************** The concert was Tuesday, July 30. The location of the seat was Section F4 on the Field, Row 5, Seat 17. The seating chart showed the seat was next to one of three walkway ramps that extended out into the audience from the main stage. I bought this ticket with the belief that I had an excellent view of the main stage and the band members walking by me on the walkway that was directly to my left. When I arrived at my seat on the day of the concert, I saw that the walkway was several feet taller than I was even while I was standing which completely obstructed my view of the bands performing on the main stage and I had a very limited view of the band members who walked on the walkway during the concert. There was no indication on the website or on my mobile ticket that this seat would have an obstructed view. I paid a total of $741.98 for a very poor concert experience. I purchased this ticket online through the *********************** at the ******************* (mlb.com) and I sent them an email explaining my disappointment and requested a refund. I didnt receive a reply within a few days so I called the ******************* and was told that I need to call AEG Presents since AEG entirely handled the concert including the tickets. I then called AEG and a representative told me that the place I purchased my ticket (mlb.com) was who was responsible for stating the ticket was obstructed view and I should contact them. I received a call on Aug. 9th from ****, who is the Supervisor for the ****************** at ***************** in regards to my original complaint email. He, too, told me that AEG is responsible for the entire concert event that took place including the ticket sales so my complaint is aimed at AEG.

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets for Heart, which recently was cancelled. Spoke with the ticket agent and was told we had to wait until the promoter decided what to do. The band has already publicly stated they were told to take the rest of the year off from the lead singers doctor. To see if her treatment worked. This should be well more than enough evidence that the promoter needs to refund all tickets, and if the band is able to tour later on then sell tickets to the public again. I do not think I am required to along with other ticket holders a year or possibly more to wait and see if a tour actually happens. Seems a little fraudulent to me.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets in December, 2023 for a Heart concert in ******* on August 2, 2024. (Next Friday)Recently, due to health concerns for a member of Heart, the event organizer replaced Heart with Cheap Trick.I spent $550 to get two tickets to see Heart, and I have requested a refund.I have been denied, even after attempting escalation.These attempts failed, since I am limited to only an ineffective chat window on the Ticketmaster site.Ticketmaster declines the refund, and passes tthe buck to AEG Worldwide (Event Organizer).I am simply looking for a refund.

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of July 19th, at approximately 8:30 pm, during a business-hosted event, two valuable pieces of equipment were confiscated from my friend's vehicle. The business's record-keeping was notably inadequate, documented hastily on a torn piece of paper with a pen. Additionally, they provided an email outlining procedures for retrieving personal items post-event.However, upon attempting to retrieve my belongings, I encountered uncooperative staff displaying a negative attitude and refusing to return my equipment, citing an alleged failure to follow a valet ticket protocol they had issued.The root of the issue appears to stem from their inadequate documentation of confiscated items, which led to considerable confusion regarding ownership upon return. They were unable to confirm whether my equipment was still in their possession or if it had been misplaced or even stolen due to their lack of proper tracking protocols.I am seeking replacement or reimbursement for the two surrendered items:Soundboks Speaker (retails for $699): Despite its status as a prohibited item, I was assured of its safety and my ability to retrieve it post-event, which did not happen.DJ Deck Pioneer XDJ-RR (retails for approximately $1300): This item was not on their restricted items list, and I expressed my dissatisfaction at surrendering it. Furthermore, the storage conditions providedlacking appropriate temperature and humidity controlsmay have compromised its integrity. I also questioned the validity of their insurance to hold and safeguard such equipment.Given the business's failure to fulfill their promise of returning my equipment, I insist on either replacement or compensation for the financial loss incurred. I am open to discussing the matter further or making arrangements for retrieval if the items are still available.I look forward to resolving this matter promptly and am available at your earliest convenience for further communication.

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to submit a complaint regarding ***************************** venue in ***********,***I attended a musical event at *************** on Sunday May 13th. I got flowers for one of the performers who is also my mentor. They didnt let me to take it inside with me. Instead they asked me to give it to the guest services and fill out a form with my information, ticket number and name of the recipient which I did. I asked my mentor he didnt receive anything. I spent $300 on those flowers. I called Peacock theaters guest services and spoke with ******. Explained the whole situation and gave them the name of the recipient and the instruments he played in the event. They didnt take any responsibility and told me they gave everything to the production team. I asked them to contact the production team to see what happened to the flowers and they said theyre gone! Meaning theyre not in LA anymore after the performance and they dont have access to them!Order number on Axs app: ******** Account number: *********

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased *** tickets through AXS for an event at the ************** (operated by AEG) in *********, ******** on 12/13/23, and as a direct result of AXS's actions, I could not attend the *** portion of the event that I paid extra for. This may sound like it's AXS's fault (and it is at least partially), but *** says the blame lies with the promoter/theatre, and AEG chooses to do business with AXS, so the problem is related to both parties.A few days before the event I hadn't received the *** instructions so I reached out to AXS. They acknowledged that I should've received the instructions and claimed to open a case to resolve the issue. I never received the instructions and was unable to attend the *** portion and get the *** extras. The worst part though was how I was treated after the event. I contacted AXS again the day after and explained what happened while requesting a refund for the price difference between the normal and *** tickets. They claimed that they had sent me the *** instructions the day BEFORE I started my initial chat, which was not true. I never received the instructions.Then in April '24, I had *** tickets an event at the ************** again (on 4/13/24), purchased through AXS. I hadn't received the *** instructions a few days before the event, just like last time, so I reached out to their customer service. The woman I chatted with was rude, and refused to help, or get me in contact with someone who could. She claimed that AXS has no role in sending the *** instructions (not what I was told in Dec.) and instructions are only sent ***** hours before the event (also not what I was told in Dec.). All she would do was tell me to reach out the morning of the event, but when I did that the day of the event, I was told AXS couldn't do anything. I called and emailed the theatre, but their email bounced and the phone rang endlessly (no voicemailbox even) until 5pm, which, it turns out, was 30 minutes before the *** portion of the event started.