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Business Profile

Ticket Brokers

AEG

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ticket Brokers.

Complaints

This profile includes complaints for AEG's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AEG has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • AEG

      425 W 11th St STE 400 Los Angeles, CA 90015-3459

    • AEG

      865 S Figueroa St STE 800 Los Angeles, CA 90017-5002

    • AEG

      800 W Olympic Blvd STE 305 Los Angeles, CA 90015-1366

    • AEG

      1111 South Figueroa Street, Suite 3100 Los Angeles, CA 90015

    • AEG

      1817 S Soto St Los Angeles, CA 90023-4210

    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 5 series tickets ********************************* We could not attend the tournament, therefore I listed the tickets on the *** platform. All tickets were sold prior to the tournament for the total amount of ******* . 00 USD or 16, *********************. After several inquiries they opened a case and *** ** reimbursed ******** dollars. I have tried to submit proof of sale and all necessary documents but they have not resolved the issue. I would like to be reimbursed for tickets that have been sold on their platform in September 2022..

    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AEG Presents sold tickets to a production involving ************************* at ********************* originally slated to occur on July 13, 2022. The show has been indefinitely postponed with no rescheduled date provided for more than 4 months. AEG Presents and Ticketmaster have been unresponsive to multiple complaints made about these withheld proceeds used to purchase the tickets. This show should be cancelled so that the funds are released and able to be refunded to customers.

      Business Response

      Date: 02/07/2023

      This event was ticketed by ********************* and Ticketmaster. We have confirmed that a refund was issued in January 2023. However, anyone wanting a refund for this event can simply log into their account and click the "Request a refund" button and one will be initiated.  We apologize for any misunderstanding or inconvenience.

    • Initial Complaint

      Date:09/13/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company promised to give out presale codes for ********* concert tickets if we registered and paid the membership fee of $20 from the ******* company. They laid out instructions on how to register both on the ******* website and on their ***************** website. I even received confirmation that I was already registered. They said codes will be given out a few hours the day of presale. Today is September 13, 2022, the day of the presale for the tickets and no code was sent out to me. Thousands of us have the same experience and now everything is sold out and there are no tickets left. Completely locking us out from securing tickets when they asked us $20 to secure codes to ensure we had the chance to score tickets earlier. ***************** *******, AEG, ************* are all partnered in this scam.

    • Initial Complaint

      Date:08/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************* concert ******************************* on June 7, 2022, was cancelled due to illness. On ******* and various other social media platforms, AEG has said that details for a rescheduled show would be "soon".
      It is now August 13th and no details have been released. ************ will not refund money for the concert until the show has been rescheduled. There is no excuse for this. ************* has resumed his tour, so he is capable of doing the show. Two big acts, ********************, both had postponements and were able to reschedule their shows within weeks, so it can be done.
      It has been over 2 months since the show was postponed and a month since ************* resumed touring.

    AEG is NOT a BBB Accredited Business.

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