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AEGThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for AEG's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/16/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased *** tickets through AXS for an event at the ************** (operated by AEG) in *********, ******** on 12/13/23, and as a direct result of AXS's actions, I could not attend the *** portion of the event that I paid extra for. This may sound like it's AXS's fault (and it is at least partially), but *** says the blame lies with the promoter/theatre, and AEG chooses to do business with AXS, so the problem is related to both parties.A few days before the event I hadn't received the *** instructions so I reached out to AXS. They acknowledged that I should've received the instructions and claimed to open a case to resolve the issue. I never received the instructions and was unable to attend the *** portion and get the *** extras. The worst part though was how I was treated after the event. I contacted AXS again the day after and explained what happened while requesting a refund for the price difference between the normal and *** tickets. They claimed that they had sent me the *** instructions the day BEFORE I started my initial chat, which was not true. I never received the instructions.Then in April '24, I had *** tickets an event at the ************** again (on 4/13/24), purchased through AXS. I hadn't received the *** instructions a few days before the event, just like last time, so I reached out to their customer service. The woman I chatted with was rude, and refused to help, or get me in contact with someone who could. She claimed that AXS has no role in sending the *** instructions (not what I was told in Dec.) and instructions are only sent ***** hours before the event (also not what I was told in Dec.). All she would do was tell me to reach out the morning of the event, but when I did that the day of the event, I was told AXS couldn't do anything. I called and emailed the theatre, but their email bounced and the phone rang endlessly (no voicemailbox even) until 5pm, which, it turns out, was 30 minutes before the *** portion of the event started.Initial Complaint
Date:04/16/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 2 handicap friends came to a show and couldn't get in for 2 half hours due to being disabled no one helped they missed show and haven't gotten any reimbursement or anything or tickets to next show as promisedInitial Complaint
Date:01/16/2024
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction Date: Jan. 4, **** Received one VIP Experience but wanted two. Only one was awarded. Need a refund for the experience purchased or the addition of a second. But the company will not return email correspondence or voicemails. Looking for a very simple solution and the company refuses to communicate.Initial Complaint
Date:09/28/2023
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm getting the run around trying to get a refund issued to me for glasses that I brought into the ***********, ** location. It's like they are playing a shell game with giving me a different excuse, different phone numbers instead of giving me my $150.00 refund. This is unacceptable how they knowingly give you false information. Hoping that you will become so frustrated that you give up. I went into the office on 8/19/2023 and received a receipt requesting a refund for $150.00 dollars. I went back to the office on 9/9/2023 since I still hadn't received a refund via by check as I was told. I've tried calling the corporate office in ******, ************** and have only had a machine taking calls with no call(s) being returned. My next step is to go to our local TV station and ask ************************* to assist with getting me my refund. I've been a patient at this location ******************************************************** for over seven years. And have not had an issue until now.Initial Complaint
Date:08/08/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/19/2023 $462.00 Purchased 2 ******* tickets Sep 13th *******, ** Show has been postponned I then sold the tickets on Stub Hub since I could not go I try to transfer them and I can't I contact customer support and they say its a no transfer or resale show. I was never told this or shown this. I have my original sale email as well as the Terms of service that were linked. I just want to transfer the tickets or else I will be charged for replacement tickets AND stuck with unused unsellable tickets. I can't afford this and its not legal. Show me in MY actual transaction where I was told that this was a no resale or transfer show. Let me transfer the tickets I bought and paid for that I can not use.Initial Complaint
Date:07/03/2023
Type:Sales and Advertising IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AEG hosted a 3 day festival in ******* (Re:Set) They had one of the artist cancel the day of on the 2nd day (Big Freedia)For the third day they moved up all the set times with a 90 min notice. They only made the announcement via their Instagram and ******** meaning anyone without those contact methods or anyone not checking their social media 90 minutes before the show never found out. I showed up at the normal show start time of 4:00pm but I missed two artist already, then they cancelled the last act because of weather and resumed it with a 30min notice.Initial Complaint
Date:03/04/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number through Ticketmaster is 14-10973/CH3 Event is Muse: Will Of The People Tour The event has been massively disorganized. My friends seats were changed to be further away from us so we cannot be close together anymore. There was a sent email changing the time for the event from 6:30 to 9:30. Due to this we made reservations for dinner and changed our plans around for this event. After I emailed about the seat issue it was brought to their attention that there was an error with the time of the event two days before it happened. It should not be my job to double-check that their email is correct. The seat changes and time changes are another level of unprofessionalism and I do seek a refund as my friend and I cannot go due to all of our plans being changed around.Initial Complaint
Date:01/17/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased tickets in November 2022 to a concert that AEG Presents is the promoter of. The purchasing process was hectic but I was able to obtain tickets for myself and my group. 2 members of our group, 6 total people, are unable to attend the concert due to extenuating circumstances so I began looking into the process of refunding or reselling the tickets. I contacted the site that I purchased the tickets through, SeatGeek, to ask for assistance through the process. SeatGeek informed me that the promoter of the concert, AEG Presents, is not allowing for the transfer or resale of any tickets to the concert. I believe this is very deceptive. 1. There was not waring during the purchase process that the tickets a would not be available to transfer or resell. 2. Hardly any events that sell official tickets through SeatGeek do not allow for resell or the transfer of tickets. 3. SeatGeek is simply saying that the promoter may make the tickets avaialble for transfer and/or resell closer to the event but there is not guarantee.Overall I believe that AEG Presents is acting deceptively in regards to the resell of the tickets for this event. This event garnered a large amount of publicity due to the ticket purchasing process and the immediate reselling of the tickets, and because of this they are not allowing the transfer of tickets to lessen the bad press.Business Response
Date: 02/07/2023
There are not enough details for us to determine what venue and event the this relates to, nor can we tell if the tickets were originally issued by Seat Geek or a different ticketing company. Without that information, we cannot offer a substantive response.
Please provide additional details, including the name of the venue, the event purchased, and whether the tickets were initially sold by Seat Geek or a different company.
Thank you.
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