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Business Profile

Entertainment

Netflix, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Netflix, Inc. has 14 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 170 Customer Reviews

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    Review Details

    • Christina

      Date: 01/18/2023

      Horrible customer service they lied about my account and corporate number

    • Will L

      Date: 01/09/2023

      Netflix has been a good service in the past. But there has been a sharp drop off in quality control amongst executive level decision making. It (as an organization) has failed to prioritize profitable content (Inside Job, etc.). And the price increases across all levels of subscriptions do not align with spending nor inflationary concerns.

    • William W

      Date: 11/28/2022

      After making a selection and initiating the play command, Netflix **** start the freeze the selection then the application shuts itself down. There trouble shooting guide identifies this as a "device" problem despite Netflix being the only application exhibiting this behavior

    • Sandy W

      Date: 11/07/2022

      Netflix charged me ***** two mos in a row. I haven't had an acct for months. They closed the acct, but would only reimburse me for 1 month. They fraudulently took money out of my acct. If I had not checked my banking acct, there is no telling how much they would have stolen from me

    • Tim Y

      Date: 10/18/2022

      Netflix Fraudulently charged my account twice for 16 months, stealing money and then said not theirtproblem, go fight with your bank" That is criminal conduct

    • Corrine H

      Date: 09/28/2022

      I am ready to leave Netflix. They over charged me two months in a row $48.00. They refuse to refund the money back to my account. They said my only option to get my money back is to file a fraud charge to my bank. If I do that my bank will shut my card down and I will have to be sent a new one which I will have to take even more time updating all of my ******** that use that card. Why do I have to go out of my way to fix their mistake when it will only cause me more issues? They need to right this. I asked if they could just give me the next two months free which should cover most of the overcharged amount. They refused to do anything to make this right. So in reality Netflix robbed me of $48. There is no other way to look at it besides being robbed b/c that is what they did.

    • Josh T

      Date: 09/02/2022

      I canceled my subscription and 3 months later found they had reactivated the account and charged me for it without my knowledge. This is a scam that would have gone completely unnoticed normally as they charged my Credit Card and I don't usually look at the activity but simply pay the balance. I just happened to check the activity for something else and found the charge. This is fraud and should be punished.

    • Joon C

      Date: 08/20/2022

      Netflix has become a greedy company. It went from $7.99 to $19.99, and they refused to fix my problem unless I contacted my internet service provider for their faulty VPN detection algorithm. The service rep kept saying others are having the same issue and have no problem contacting the service provider while I kept saying my internet connection works just fine and fast.com by Netflix correctly shows my location. Netflix is using customers to haggle internet providers for its greedy purpose.

      You
      just not seeing the titles I was watching yesterday
      Oliver ** Netflix
      Thank you.
      Oliver V. Netflix
      Hi. Sorry for the long wait.
      Oliver V. Netflix
      Our engineers also suggest it is the VPN.
      You
      there is not VPN
      Oliver V. Netflix
      You will need to report it to Spectrum. Kindly ask for the name of the representative.
      You
      NOT spectrum problem
      Oliver V. Netflix
      Most likely Spectrum will do their own investigation. They might even contact us to verify.
      You
      you saw the report from [non-Netflix link blocked]
      You
      NOT contacting spectrum for YOUR problem
      You
      i can help you run thing from my laptop to help you find problem
      You
      but i am not contacting spectrum for YOUR problem
      Oliver V. Netflix
      It is up to you.
      Oliver V. Netflix
      We are just here to give you the best resolution.
      You
      best resolution is for your engineers to figure out
      You
      NOT spectrum
      You
      you have not shown any indication that it is spectrum
      Oliver V. Netflix
      I am sorry you if you feel that way.

    • Lindsay B

      Date: 08/06/2022

      After years of being a loyal customer, all of a sudden my playback quality makes content nearly unwatchable. I tried the standard things, read the articles for troubleshooting, none of it applied. Simply put, as a standard subscriber, I'm being punished for not upgrading my subscription to a higher-cost option. I asked for help from Customer Service via chat. I was sent emails with links to the same useless articles and told to restart my device and my network. I explained over and over that this is ONLY happening on Netflix, that my Hulu and Amazon Prime Video ******** were just fine in terms of playback, but chat agent "Louger" was overly insistent that I attempt his recommendations. For the record, my device had recently been restarted, and due to power outage, so had my high-speed network. It had not made a difference.
      Clearly, Netflix has taken it upon themselves to take money from customers and then turn around and make the quality less than sub-standard. This is not what I am paying for, and when the issue was brought to the attention of customer service, I got no help. I was basically told that it was a problem on my end when it so obviously is not. I would like my quality restored or my money back.

    • Nicole N

      Date: 07/28/2022

      They have double charged me once through T-Mobile and once through Netflix.com. I called to get my money back and they refused to credit me for the months they've double charged me.

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