Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is just crazy. I Received a new double header electric trimmer as a gift and doesn't work. I've emailed customer support and attempted to chat multiple times and even attempted to contact via ******** and haven't received a response. I would like to receive a replacement under the warranty. It seems like DSC has went downhill. I remember days where you could get to them within minutes and get a response. As they've grown their customer service has surely suffered. I shouldn't have to wait days to hear back about a product defect.

  Business Response

  Date: 12/08/2022

  Hey *****,
  
  Sorry about that. That is definitely not the norm. I've sent a new trimmer out to you. It should reach you in a few business days.
  
  As for the one you have. We are still working on a returns process but if you still have it would you be willing to return it so we can have a look?
  
  Let me know if you need anything else, I'm always happy to help!
  
  Thanks,
  *****

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/21/22, I ordered three items from Dollar Shave Club: prep scrub, shave lotion, and moisturizer. The cost was $21.18. It shipped on 11/23/22. It is 12/6/22 and I have not received my product. I have tried to use the chat function on the DSC website (which says it's open from Mon-Sat 8 AM-6 PM, PST) but I received an automated message after just a couple minutes saying nobody was available and it created a ticket on my behalf. I have also tried to message DSC on ******** as that's listed as one of their contact methods and I haven't received a reply. Others are complaining of the same problems (product not arriving and no way to communicate with DSC) on ********.
  
  I would like a refund on the items I have not received.

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/12/06) */
  Responded to the Support Request today -
  
  "We've got a full replacement processed. Once it ships, you should see it in 3-5 business days. Let us know if you need anything else."
  
  Reshipped the order out to the Member

• Initial Complaint

  Date:12/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to log in to my account to cancel my membership but it takes so long and it won't let me cancel it. I do not wish to continue the subscription any longer. Please help!

  Business Response

  Date: 12/06/2022

  Don't see a support request for this person but we have cancelled the account effective today.

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $22.66 and never received my package. It was delivered to **** and I live in ******** which is what the billing and shipping address reflected. I have gotten no response from Dollar Shave Club. The I only way to contact them is through a fake chat bot on their website or ******** messenger. I have tried both with no response. I don't know how you can run a business legally with no way for customers to contact you and resolve issues or concerns. They are scamming people out of their money, especially looking at the other BBB complaints that have been filed with basically the same issue as I'm filing! Tracking number for the missing package that was delivered to the wrong place and state is **************************. I have since cancelled my account with them and don't have an active account number.

  Business Response

  Date: 12/06/2022

  We responded to the request today via ******** Messenger:
  
  Sorry to hear you didn't get your order. Please get back to us with your email and shipping address on the account so we can locate it and we'll take a look.

• Initial Complaint

  Date:12/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business shipped my subscription box to the wrong address and is now ignoring me on all platforms of communication that they provided to the public. They have also been deleting inquiries from their ******** page instead of addressing the many people that are having the same issue as I am. Delivery date 11/18. I am canceling my subscription and I'd like a refund of $21.85 provided to my card they have on file.

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/12/06) */
  Hey *******,
  
  Sorry for the delayed response. It looks like you updated the address after the order was processed. So it was shipped to the old address. Did you still want the blades? We'd be happy to reship the order to the update address right away.
  
  If not, let me know and I can refund you for the order instead.
  
  Let me know if you need anything else I'm always happy to help!
  
  Thanks,
  *****
  
  
  Consumer Response /* (2000, 7, 2022/12/07) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The company reached out via ****************** and confirmed that they have shipped a new box. Satisfied

• Initial Complaint

  Date:12/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've been charged twice for blades that never made it to us. There's no way of getting a hold of anyone. They do not respond to emails and the phone number never gets you to a live person. They owe us for two shipments and we can't resolve this because we cannot get a hold of anyone.

  Business Response

  Date: 12/06/2022

  Responded to their request on 11/18
  
  "Hey ******,
  
  Sorry to hear you didn't get your order. I've refunded you for the order since you didn't get it. You should see this refund in your bank statement in a few business days.
  
  Let me know if you need anything else, I'm always happy to help!
  
  Thanks,
  Trent"
  
  We also responded to another request yesterday.

• Initial Complaint

  Date:11/30/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't received a razor for almost a year now. I noticed that we were having to fight with my kids for razor. So we increased our membership to some more handles and razors. Well all good until they moved out and stared to notice that the amount of razors decreased more and more. I had to start buying razors and the pay *** for their undelivered, stilled billed razors, So I reached out to ** and I get an email response of.....we are sorry for your wait and you deserve better care. We will get with you ASAP. We'll emailed again and the same response. So I canceled.
  
  I haven't received a razor for almost a year. *** owes me money and I have all the withdrawals form my bank.
  
  Let me know how to proceed Dollar Shave Club

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/12/01) */
  We responded to the email on 11/23 saying:
  
  Hey ******,
  
  Thanks for getting in touch. Sorry for the late response. I'm having some trouble locating your account. Please reply at your convenience with your shipping address and I'll be glad to assist you right away.
  
  Looking forward for your response.
  
  Thanks,
  ******
  
  
  Consumer Response /* (2000, 7, 2022/12/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Email me I will not give my home address.
  
  **********************

• Initial Complaint

  Date:11/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order online, 6 days later the order still wasn't shipped or even the order processed. This was to be a birthday gift, I in turn had to order something else from a different company to ensure proper arrival for the birthday. I attempted to go onto the website to cancel my order and all you can do is "chat" with a bot that is absolutely no help. States will transfer you to a person, but one is never available! I tried this over two days! I also sent messages through Facebook messenger, and of course no response. I don't want the product and I don't want my card charged for the product!!

  Business Response

  Date: 12/15/2022

  Business Response /* (1000, 5, 2022/11/30) */
  Hey *****,
  
  Thanks for contacting us. I see you ordered the Electric Trimmer on 11/27. Our warehouse is a day or two behind in getting orders out. Looks like the order was shipped today and we are unable to stop it from being delivered. It should reach you in a few business days.
  
  Did you still not want the order? Let me know and I'd be happy to help.
  
  Thanks,
  *****

• Initial Complaint

  Date:11/29/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ** set and I got free shipping through a ******* rewards thing and I received my order from Dollar Shave Club but I got charged again in the amount of ***** and haven't received anything or gotten a refund. I have tried going through the message thing on the website and on ****************** but no body has responded. I would just like the money or the product please.

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/11/29) */
  Responded to the Customer in **************** on 11/15.
  
  Thanks for reaching out and sorry for the delay in reply, ******. We can see that order has shipped. We are unable to cancel orders, once they have shipped out. Since you didn't want the order we have processed a refund. You will see that on your bank records in a few business days. Let us know if you need anything.
  
  
  Consumer Response /* (2000, 7, 2022/12/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 products from Dollar Shave Club, 1 of which totaled $37.99 which did not ship. I have reached out to their email and have not been able to get any response, there is no customer service number to call, I would appreciate some response from someone to correct the situation.

  Business Response

  Date: 11/29/2022

  Hey *****,
  
  Thanks for contacting us and sorry for the delayed response. We have actually discontinued the Blueprint 101 series. That's why it didn't ship. We've refunded you for that Cologne. You should see this refund in your bank statement in a few business days.
  
  Let me know if you need anything else, I'm always happy to help!
  
  Thanks,
  *****

  Customer Answer

  Date: 11/30/2022

  ***Document Attached***
  Dollar Shave Club refunded money, email sent 11/29/2022 at 8:14pm EST money was in account this morning when I checked. Thank you for your assistance.
  See Attachment/File: BBB Screen Shot 4 response.PNG