Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dollar shave club CONTINUES to send me lotion and hair pomade which I did not request the order and did not Ok the orders like their Shaving blades which is the only thing I have wanted to be sent!!! The Pomade and Lotion was a one time request and I have asked them to NOT send it to me three times not but their customer service is so poor they dont respond!! I WANT LAST MONTH AND THIS MONTH REFUNDED and an immediate stop of the hair pomade and lotion!!!Dollar shave club uses the lame response that they are extremely busy and cant respond to emails NOT THE CUSTOMERS PROBLEM! Funny they used to have customer service available on the phone but got rid of it.

  Business Response

  Date: 07/28/2023

  Sorry about that. We've responded to your request via email today. If you have any other questions/concerns feel free to respond to the email and we'd be happy to help. 

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dollar Shave Club (DSC) is charging me for services I no longer want. I cannot log into my account because they changed their website and it requires an email to reactivate and I have not received the email. I have attempted to have the activation email sent but it states that I have to sign up for a new account, hoping that I could get into cancel my current subscription, I have no other way to reach Dollar Shave Club to cancel my subscription.

  Business Response

  Date: 07/27/2023

  Sorry about that. It looks like there is a typo on the email your account is under. Its under the email ********************** which is why you weren't getting the activation emails. We've cancelled the subscription under that email today. We're sad to see you go. 

  Customer Answer

  Date: 07/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want to cancel my account. I've been a member since 2013 and no longer need the service. I am unable to contact the company because they provide zero customer service...no phone number and email messages are left unanswered. I am unable to login to my account and cancel due to recent changes they made to their site. Also, I no longer have access to the email address originally used to create the account.How is it that a company is allowed to keep making monthly charges to customers and not provide a viable means of communicating with them?

  Business Response

  Date: 07/26/2023

  Sorry about that. We've responded to your email today and have cancelled the subscription. We're sad to see you go. 

  Customer Answer

  Date: 07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my first delivery last week, only to open the box and find absolutely NO blades anywhere. I have attempted to contact DSC via multiple contact methods including several emails and have received no correspondence back outside of automated Weve received your email and will get back to you messages. Im extremely frustrated as I was excited to try the products and I would like to know if I should just immediately cancel my subscription and ask for a refund, but Id much prefer they just make it right and send me the missing items. It shouldnt be this difficult to receive even a single response regarding issues such as this.

  Business Response

  Date: 07/24/2023

  Sorry to hear that. We've responded to your request via email today and sent the blades out to you. If you have any other questions/concerns feel free to respond to that email. 

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a DSC customer for YEARS. A month or so tried to login to my account but was unable to. It said that due to a site refresh, i needed to reactivate my account. I was supposed to receive an email with a link to do this, but I never received it (either in my inbox or junk folder). I have tried having the email resent dozens of times from their website, but it never shows up. I still can't login to my account. I have tried contacting them many times using all the available options...via email, ******** messenger, live chat, phone. There is never a response. I need to know how I can get back into my account to either manage or cancel my subscription.

  Business Response

  Date: 07/19/2023

  We've responded to your request via email today asking for some more info. Please respond to that email and we'd be happy to help you out. 

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20346571
  
  I am rejecting this response because: the company claims to have reached out to me via email, but I have not received anything. No email in my inbox or junk folder.  If they wish to contact me, they may use ******************** or ************
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/20/2023

  That is the email we responded to yesterday. This is what we said:
  
  "Hey ******,
  
  
  Thanks for contacting us. Sorry for the trouble activating your account. We have noticed some issues with other Members who have @hotmail.com addresses. Do you have another email address we can send the activation email to? If so, we can try to send it to that email and then change the email back to the hotmail one if needed.
  
  
  I look forward to hearing back from you soon.
  
  
  Thanks,"
  

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20346571
  
  I am rejecting this response because: they claim that they need a different email address for me.  They may try and send the email to **********************************************.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/21/2023

  Okay, we updated the email on the account to ********************************************** and sent the activation email there. You will need to use that email address to activate the account. Once its active we can change the email back if you want. 

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,A few months ago i subscribed to dollar shave club under ************************** You guys sent me one smart shave bundle which included a razor, two 6blade cartridges and one razor cover i purchased additionally. At first everything was fine then one day all of a sudden the cartridge started falling from the handle. Like literally it wouldn't hold on. It was impossible to shave to do anything really. So i had to throw away a good cartridge and replace with the second one i had. Same thing happened to the completely new cartridge. Then i realized what happened. It was the razor cover. There are holes on the bottom of it so that water from the cartridge can run through them after shaving. So you need to place it with holes down to "dry". The problem is the "neck" of this razor cover. Apparently when you pick up the razor cover from its holes down position, you need to turn it around before opening. Othereise ut breaks the cartridge which is a ridiculous design flow because who would ever do it. The natural thing to do is open it from the same position you picked it up, not turn it 180. I dont know if you're aware of this design issue but you guys need to fix it. I took a video of this so you can see that its unnatural to use it any other way, but when you use it normally it breaks some plastic thing from the cartridge which allows it to stick to the handle.In any case, im down 2 cartridges due to this weird design flow (unless you sent me a defective razor cover). Im not sure if the handle itself is broken or not because this razor cover covered some part of the handle too.Please send me a replacement of this bundle and i want a refund of the razor cover because all it did was broke my razor and its cartridges.Please contact me via email for additional questions.Name: *********************** Email: ************************* Address: ******************************************************************* Thanks

  Business Response

  Date: 08/03/2023

  The blades, handle and Razor Cover were all part of the same bundle. Sorry to hear about your trouble with the bundle. We've sent a new handle and pack of blades out to you today. They should reach you in a few business days. 

  Customer Answer

  Date: 08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription 2 months ago. They still charged me this month and are sending me a box that I never wanted. They have no customer service phone number and their emails are backed up. Once I received notice of my upcoming order that I had not ordered I emailed them telling them to fix their error. They in fact responded and claimed they would. The box is still coming. They still charged my account. All I want is nothing. Nothing from them. No more charges. No more products or services. That's it.

  Business Response

  Date: 07/17/2023

  Sorry about that. It looks like the original Club Pro dropped the ball and didn't cancel the subscription when they said they would. We cancelled it today and refunded you for the recent order. We also responded to your recent request via email. If you have any other questions/concerns feel free to respond to that email and we'd be happy to help. 

  Customer Answer

  Date: 07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously purchased gift cards to this company and redeemed the total amount of the cards on the website. Following updates of the website, the credits from the gift cards are no longer available. The company will not respond via email (with exception of an automated response). There is also not any other contact information available on the website. The total amount owed is approximately $200.

  Business Response

  Date: 07/13/2023

  Sorry about that. We've responded to your request via email today. If you need have any other questions or concerns feel free to respond to that email and our team would be happy to help. 

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dollar Shave Club is charging us for services we no longer want. We have attempted to reach them via phone, email, chat with no response. We cannot log into our account because they changed their website and it requires an email to reactivate and we have not received the email. I have attempted to have the activation email resent several times to both my email and my husband's email, and we still have not received the email. I have no other way to reach Dollar Shave Club to cancel our subscription.

  Business Response

  Date: 07/10/2023

  Sorry about that. We've responded to your request via email today and have cancelled the subscription today. If you have any other questions/concerns feel free to respond to the email and we'd be happy to help. 

  Customer Answer

  Date: 07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have cancelled my subscription to their service multiple times. Twice before notification of shipment and again yesterday, 7/10/23 AFTER notification of shipment and finding an unauthorized charge on my credit card.I have tried multiple times unsuccessfully to contact them regarding this matter.

  Business Response

  Date: 07/10/2023

  Sorry about that. We've responded to your request via email today. If you have any other questions/concerns feel free to respond to the email and we'd be happy to help.