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Business Profile

Razors

Dollar Shave Club
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 229 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Member since 2017 with the executive blade, heritage handle shown. I have received an upgraded blade without the handle it requires having already paid through my membership payment. It was not expected nor was I was not given a choice, made aware or received any followup to emails regarding this issue. Upon further research, this is a recent, common, complaint and the newer handle and blades are terrible so I would not want them. I have requested the replacement blades that fit my handle as per my membership agreement - or a refund. I have not received any replies after multiple attempts at contacting customer service.

    Business Response

    Date: 06/26/2023

    Sorry about that. We've responded to your request via email today. If you have any other questions/concerns feel free to respond to that email and we'd be happy to help. 

  • Initial Complaint

    Date:06/23/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received monthly deliveries of razor blades from dollar shave club for many years. On June 9, ************************************************************************************************* monthly for this service. I resent my original email on June 15, 2023 requesting they cancel my membership. They immediately responded that they are busy and I should wait a few days for my membership cancellation. I requested for the third time on June 22, 2023 by resending the original email and asking them to cancel my membership. (13 days after my original request) On June 23, 2023 I received a bill for my next scheduled shipment of razors. I will put a stop payment on my credit card if they dont comply with my request to end my monthly deliveries and credit me for my June 2023 shipment.

    Business Response

    Date: 06/23/2023

    Sorry about that. We've responded to your request via email today. If you have any other questions/concerns feel free to respond to that email and we'd be happy to help. 

  • Initial Complaint

    Date:06/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    With the recent change of the blade styles the Dollar Shave Club is forcing their subscribers to get, I am very unhappy with the blades and have since cancelled my subscription. But, I have received an order that was dated May 24, ********************************************************** their refund policy. I have tried chatting via their online chat window, sent a request to be contacted, and I have sent an email to find out how to get the refund processed, but I have received no response from any of my inquiries. Their policy says they will provide a full refund within 30 days of the order date. I fear the 30 days will run out and they will not honor the refund. How can I get a refund for this Order #DSC-US-SX-217254 before time runs out? It seems many others are unhappy with this product and also have had issues reaching anyone in customer service. Please help!P.S. *********************** website claims that they can be contacted by chat or email. Typical reply times for chat is stated Within minutesThat is false. I left my chat window up all afternoon and never got a response. It also says typical reply time for email is Within 48 hours Monday - Saturday 8:30-6:00 PST That is also falseagain, Ive received no reply. They should not put make those claims of its not true!!

    Business Response

    Date: 06/22/2023

    Sorry about that. We've responded to your request via email today. If you have any other questions/concerns feel free to reply to that email and we'd be happy to help. 

  • Initial Complaint

    Date:06/16/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to cancel my subscription to dollar shave club. Per the attached screenshot I have contacted them twice via email and have tried to chat with a representative several times with no responses at all. The listed phone number I found ************** states employees are not available, period end of phone call. There wasn't a chance to wait on hold at all. The other two screenshots show I am logged into my account and when I click on "My Subscriptions" I am redirected to an "unauthorized signature" page. I want to cancel and close my account but I feel I am being railroaded into paying for a product I don't need anymore. I would very much appreciate a contact from the company explaining why this issue is an issue and to have my account closed. There is no reason for a company to hide their contact info and not be available for correspondence.

    Business Response

    Date: 06/16/2023

    Sorry about that. We've responded to your request via email today. If you have any other questions or concerns, feel free to reply to that email. 

  • Initial Complaint

    Date:06/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for my service on June 1st it has been longer than I have ever had to wait for one of their boxes and so I reached out to the support team via email. After three days of no response I tried messaging them on ******** because they have no phone number listed and their live chat function wasnt working. It has now been 2 days since that message with no response.

    Business Response

    Date: 06/16/2023

    Looks like our team on ******** was able to help you out today. Let us know if you need anything else. 

    Customer Answer

    Date: 06/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:06/16/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed Dollar Shave Club (DSC) on 26 May 2023 to request assistance logging into my account so I could delay my next delivery - an option they offer per their terms of service. I received no response. On 29 May I received a separate automated email that my next order was on its way. I emailed them again on 29 May to cancel this order. No response. I emailed them a third time on 31 May, again, no response. Since they have no phone number on their website to contact, I tried messaging them on ******** (which, oddly, is an option they have - but no phone number?!?) and messaged them on ******** on 13 June. Still no response. Since I have no access to my DSC account and they will not return my communications I will be forced to dispute any future charges with my bank. This is absolutely ridiculous.

    Business Response

    Date: 06/16/2023

    Sorry for the delayed response. We've responded to your request via email today. If you have any other questions/concerns feel free to reply to that email and we'd be happy to help. 

    Customer Answer

    Date: 06/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:06/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a member of the dollar shave club until June 14 2023. I receive a shipment of razor blades every few months, the last shipment was sent 5/17/23, they deducted $20 and change from my bank account. An email was sent to me to let me know, but after ten days I still hadnt received my order (order # dsc-**-six-32763) so I sent an email on the 28th of May informing them they sent it to an old address. They didnt respond, a second email on the 31st, they didnt respond. As of today I still havent received anything or gotten a response, they took my money, but they dont give a rats behind about whether I get what I already paid for.They will probably say they sent it to the right address, but they didnt. The last shipment came to my ******** address no problem.I want them to refund my money or send me my razor blades a.s.a.p

    Business Response

    Date: 06/15/2023

    Sorry to hear that. We've responded to your request via email today. If you have any other questions/concerns feel free to respond to that email. 

  • Initial Complaint

    Date:06/15/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had placed an order through DSC on 05/19/23. The order was fulfilled and shipped very shortly after, but before the package was ever delivered it was returned to sender for what I am assuming was a bad/damaged label as I have never had any delivery issues in the past. I have been trying to get ahold of DSC for over two weeks now via all three communications methods they list on their website but have yet to receive a response. Original email was sent 5/26/23 and a separate email via chat on 6/7/23 as well as attempts to reach someone via ******** messenger between the times listed on their website. None of these methods work. Like many others I am unable to get any sort of response and would just like the items that I have ordered or a refund. Any sort of response would have been sufficient but they appear to not care about the customer even though they offer a 100% satisfaction guarantee.

    Business Response

    Date: 06/15/2023

    Sorry about that. We've responded to your request via email today. If you have any other questions/Concerns feel free to respond to that email and we'd be happy to help. 

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many others, I was notified by Dollar Shave I had a shipment coming. I did not have one scheduled. I then tried to access my account but I couldn't. Their messages stated I needed to "activate" a new account. But, I never received the claimed activation email that was supposedly sent. Not could I generate a new one. My customer service emails have gone unanswered. I want any payment I sent refunded and my account cancelled

    Business Response

    Date: 06/15/2023

    Sorry about that. We've responded to your request via email today. If you have any other questions/concerns feel free to respond to that email and we'd be happy to help. 

  • Initial Complaint

    Date:06/14/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DSC apparently updated their website. In order to log into my account, DSC has to email me a code to activate my account. I've tried this several times, but I've never received an email from them. Hence I can't access my account. The reason I want to access my account is because they have changed my blades and the new ones don't fit on my old handle. I've emailed them several times about the problem and have never received a response. There is no working phone number and their "chat" function is just a bot. I can't even cancel my subscription because I can't access my account. I want to access my account so I have the option to order the right blade handle or cancel my subscription. In reading other complaints on the BBB DSC page, this seems to be a very common problem with DSC. Thank you.

    Business Response

    Date: 06/14/2023

    Sorry about that. We've responded to your request via email today. If you have any other questions/concerns feel free to respond to that email and we'd be happy to help out. 

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