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Business Profile

Financial Services

Robinhood

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see

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Robinhood has 4 locations, listed below.

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    Customer Complaints Summary

    • 2,224 total complaints in the last 3 years.
    • 1,127 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account is restricted for no reason, and I couldn't trade, I couldn't move money out, I couldn't do anything

      Business Response

      Date: 07/04/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 07/04/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected]. 

      Customer Answer

      Date: 07/05/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23521343, and find that this resolution is satisfactory to me.



      Sincerely,



      Bernard Wong

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Robinhood account was closed today, June 25, 2025. I had about ************************ crypto and stocks at the time my account was closed. I got an email saying funds will be liquidated. I need to know what I have to do to get my money from the closed account. Thank you.

      Business Response

      Date: 07/01/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 07/01/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at *********************************************************. 

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue: Robinhoods restriction of my account and the company's failure to respond to multiple attempts at resolution.On June 23, 2025, my Robinhood account was locked due to unusual login activity. Robinhood requested that I reply to an email to resolve the issue. I replied immediately, and a case was created (Case ID: **************** then, I have followed up multiple times, including sending an email to the CEO and contacting Robinhoods support team via their official account on X. Despite my efforts, I have received no response or resolution.Because my account is locked, I am unable to log into the app, which means I also cannot access basic support options such as requesting a call or initiating a chat with a representative. This restriction is severely impacting my ability to access and manage my funds, which I consider unacceptable.I am requesting that Robinhood take immediate action to resolve this issue by:1.Unlocking my account.2.Providing a direct communication channel to resolve this matter promptly.3.Ensuring I regain full access to my account and funds.Thank you and I hope to hear back from you soon!

      Business Response

      Date: 07/02/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 07/02/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at *********************************************************.

    • Initial Complaint

      Date:06/25/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has blocked my funds, claiming not to know where I transferred them after verifying their origin.

      Business Response

      Date: 07/02/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 07/02/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      robinhood randomly restricted my account without reason or explanation. then they stopped all communication so i cant even get ahold of them. they wont let me transfer my money to any external accounts, or pull my money off. they say email is only option but they randomly decided to stop responding and at the beginning they were sending the same email saying my account is being closed. but nothing on there states i cant transfer or withdraw my own money! please help because im going through a tough time already. :( & they are choosing not to respond.

      Business Response

      Date: 06/30/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/30/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

    • Initial Complaint

      Date:06/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Robinhood and transferred money into my account, $650. Two fraudulent transactions were sent to a bitcoin user without my authorization and ********************** will not refund me back due to their fault. It has been well over 10 business days and it needs to be refunded immediately

      Business Response

      Date: 07/02/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on July 2, 2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are closing my account for charges they allowed me to make. Now they have been in process of closing my account for a month saying unsupported merchant and holding my money in their bank not closing my account fully just keeping it restricted so I cant take my remaining balance out. Every time I contact them they tell be the same thing. Not helping.. just holding my money

      Business Response

      Date: 06/30/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/30/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at *********************************************************. 

    • Initial Complaint

      Date:06/20/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 13th I was locked out of my Robinhood brokerage account. After going through facial recognition uploading an ID and changing my password I have yet to be able to log into my Robinhood App why my primary trading takes place. I have reached out several times to **************** to only be kept from getting help. They do not provide a way of contacting them for reliable support and are causing deep emotional trauma.

      Business Response

      Date: 06/26/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/26/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].

    • Initial Complaint

      Date:06/18/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************** charged me 2 separate charges for $15 (6/16/25) and $85 (6/17/25) and I never signed up for any services and have no idea what this company even does. I checked their website and there is no customer service contact information that I could find, all of which is suspicious. How can you charge anybody without a contract or order on file?

      Business Response

      Date: 06/27/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/28/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].

      Customer Answer

      Date: 06/27/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23484317, and find that this resolution is satisfactory to me.



      Sincerely,



      Lee Wood

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had this acct since 2022 and i have never had an issue before. i won 1500 and got it deposited into my bank acct. i dont work due to disability and i have 7 siblings that have children that i often send funds to through cashapp. all i do is play games and write on a free ***** blog. that is my only income is if i win on a game, so they decide to restrict my acct because the transactions are fraudulent when it doesnt even make sense. for the past 2 years my money has gone to the same 4 or 5 different game platforms through my spending acct. i have agoraphobia so i never leave my house which means yes my id is expired and i havent even needed one because i have 2 cousins that go everywhere for me since my coma incident. but the whole point in making sure its me on my acct is to make sure no one is using my info right so i submit pictures and a video, 2 live videos and they said my acct is still under review, ive had 5 or 6 different people kededp contacting me on the same thread telling me the card has to be an actual physical card, what does it matter if i dont have my phyiscal ID when you can clearly see on the live uploaded to robinhood acct that its me. i was sent ***** on june 13th to my cashapp, i deposited to my robinhood only to get on there and see my acct is restricted. ive been going back and forth with these people every day sometimes twice a day. the first call i recieved nobody ever came to the phone. they have a note on there saying no *** can help you with anything once your acct is restricted, in the past robinhood would call you and do a live video instead of take you through all this stuff, i have no idea when i am going to get another valid id but they have the pictures of the same id used when i signed up for this acct and they have live videos of me so now i feel like they are just not taking into consideration my mental state. i can understand people can fake a picture, but you cannot fake a live video and everyone keeps saying the same

      Business Response

      Date: 06/27/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/27/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].

      Customer Answer

      Date: 06/29/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23482946, and find that this resolution is satisfactory to me. I appreciate my acct restoration and thank everyone involved, I am still having an issue logging in now bc its requesting an ID from me but i am very happy to know the acct is no longer restricted and i apologize to those that I lost my temper with during these last couple of weeks at Robinhood Money, LLC.  

      Sincerely,



      Paris Norris

    Robinhood is NOT a BBB Accredited Business.

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