Business Profile

Financial Services

Robinhood

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Pattern of Complaints

Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,224 total complaints in the last 3 years.
1,127 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/17/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 11, 2025 I purchased $2200 worth of bitcoin to send to a friend and supposedly I hit my limit for the day. Ok cool, I sold the bitcoin and tried to transfer all my money back to my bank account it came from. They restricted my account that day. I talked to them June 12th and june 13th because it wouldnt let me upload documents. The app said the review would be done today June 15, 2025 but it changed to saying I missed a call. I called once again and now it says they will notify by me June 19 on the status of my account which is absolute ********.
Business Response
Date: 06/27/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/18/25. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Customer Answer
Date: 06/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23482622, and find that this resolution is satisfactory to me.

Sincerely,

Latorion Miles
Initial Complaint
Date:06/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Robinhood locked my account Friday 6/13 for no reason and also blocked me from contacting customer support, not only did they lock the $1,000 in my investing account they locked my $1,000 paycheck which I was getting direct deposit. They wont respond.
Business Response
Date: 06/24/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/24/25. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Customer Answer
Date: 06/24/2025

Complaint: 23478616

I am rejecting this response because: Thay closed my account for absolutely no reason and the only reason they give is “unusual activity” when all activity was me and not unusual. I had no negative balance ever, I feel discriminated against. They can reopen my account if they want to settle the matter.

Sincerely,

Jamie Skeen
Business Response
Date: 06/27/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/24/25. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Customer Answer
Date: 06/27/2025

Complaint: 23478616

I am rejecting this response because:
I have specifically asked them to provide me a reason they limited my account and A REASON they closed it. They initially said it was limited for “potential unusual activity” and their reason for closing was “violating terms and conditions” and “because their allowed to” I WANT TO KNOW WHAT I DID TO HAVE MY ACCOUNT CLOSED, Whcih ultimately made me late on 4 bills, as you can see the declines during this rediculous restriction, and caused my credit score to go from 785 to 623, it’ll take me years to recover from that. In my original complaint because of this disaster I asked for an additional $1715 in damages via civil summons OR an explanation why they closed my account!!!! They should NOT be legally able to close people accounts, hold their money -‘d draw interest on it and ruin peoples credit scores and lives for NO REASON. ESPECIALLY, the reason I’m not letting this go until settled is JUST last month they were caught manipulating clients money and money laundering and fined by FINRA (which I have a complaint filed also). THIS HAS TO STOP. I either want an answer or my settlement of $1715 in damages paid immediately

Sincerely,

Jamie Skeen
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Robinhood will not allow my to transfer my money from their app into my bank account. Every time I attempt to transfer my money from their app into my bank account I am given the message "try again tomorrow". This has happened for the last three days. They say this is for my safety. I have talked to customer support over the phone and verified my identity multiple times, and have even told customer support of my intentions of transferring money out of their app. They still will not allow me to transfer my money out of their app.
Business Response
Date: 06/27/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/27/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Initial Complaint
Date:06/16/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have deposited $120,482.85 with Robinhood. For some reason my account is now restricted. I am not able to speak to a human being. Its all the same generic email response. Im told they will have a solution in 120 days. Thats unacceptable. I need my money back.
Business Response
Date: 06/25/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/25/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Customer Answer
Date: 06/26/2025

Complaint: 23477536

I am rejecting this response because:
Robinhood said they are not affiliated with you I know that. I need my money returned. They have not said they will do that. They have addressed nothing. This is unacceptable!

Sincerely,

Francine Leimeister
Business Response
Date: 06/27/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/27/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Initial Complaint
Date:06/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not able to log into my account. I need ********************** to call me. They keep advising to log in, and then once logged in use help center but I cant get through the log in screen. Ive reset password but then robinhood is sending a code to a different device. None of my other devices are receiving a message. Ive scanned my license, my face, and changed password but still cant access my account. Ive sent multiple emails to robinhood only to be advised to log in in order to reach customer service. I need help ****! My phones settings had to be reset so I lost all my saved passwords and Face ID was no longer working because of reset. Please someone help me!!!!
Business Response
Date: 06/25/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/25/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/15, I deposited $5000 to Robinhood and purchased SOL. They then locked my account and said its restricted. I cant withdraw my money and they are holding it hostage. Support is offshore and giving me the run around. I just want my $5000 back, not sure how its not theft.
Business Response
Date: 06/21/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/21/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/13/25 I received an email from Robinhood informing me that my ***** stock had been sold. I did not order or authorize the sale, so I logged onto my account to verify the information. At 12:30 PM the same day I received a call from a person who identified himself as a representative of Robinhood. He said he was calling to verify my identity, because there had been some suspicious activity on my account. He verified his identity through the Robinhood app, directing me to a support>chat page that showed his name and phone number. I took a screen shot of that page. He continued to direct me to open a crypto account, which he said was necessary to secure my account. As we talked, I could see my account balance decreasing. He told me not to worry about that. They would fix it all within a day or so. Later I got another phone call from Robinhood, calling to verify my identity because of suspicious activity on my account. I told them I had already talked to someone about that. Then I got the impression that the first caller was a scammer. I did not give him any personal information aside from my name and address. I never authorized anyone to sell my stock or transfer money to crypto or other accounts. Then I got an email from Robinhood confirming I had been the victim of a scam, and that therefore they would not be restoring the money that was fraudulently taken from my account. It seems to me that Robinhood was the victim of a hacker, who gained access to my account through their platform. But Robinhood implies that I am responsible. I asked Robinhood to explain how my stock could have been sold without my permission before I ever spoke with the scammer. I also asked how the scammer could have verified his identity through the Robinhood app? I got no answers to these questions.
Business Response
Date: 06/24/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/14/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Customer Answer
Date: 06/25/2025

Complaint: 23476502

I am rejecting this response because: Robinhood failed to explain how my stock was sold without my permission or involvement and also how the alleged scammer was able to manipulate the Robinhood app to be able to provide identification verification through the app. To my eye it looks like Robinhood was scammed, leaving my account vulnerable, and then Robinhood blames me for the loss of money transferred from my account (and service fees) without my permission..

Sincerely,

William Schindler
Business Response
Date: 06/30/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/15/25. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an options contract with Robinhood for 555$. That value increased by 135 as the stock went up. Upon open the next trading I was at 990 which is what I attempted to sell the contract for. Robinhood took it upon themselves to sell my contract for 5.80, less than what I purchased it for!! Robinhood owes me 435 and I want it. This is not the first time Ive been played by Robinhood. I was apart of the *** scandal back in 2021. I did nothing about that so I am attempting to do something about this. I want my money
Business Response
Date: 06/23/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/23/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Customer Answer
Date: 06/23/2025

Complaint: 23476414

I am rejecting this response because:

the business is NOT accepting that there was a mistake made on their behalf!

Sincerely,

Brittany Gordon
Business Response
Date: 06/27/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/27/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Customer Answer
Date: 06/27/2025

Complaint: 23476414

I am rejecting this response because: the response did not correct the problem

Sincerely,

Brittany Gordon
Initial Complaint
Date:06/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ***** **** account was compromised on May 3o, I noticed on June 9 and contacted ***** **** immediately to stop my any transactions! they would not tell me where the money went or if transactions that were pending went through. they said because of the investigation now they are closing my account Because they said I was part of the fraud. . It is linked to a bank account That is not even mine. It took over a week get money placed in ***** **** but yet they can take it out within hours with no proof of ID. I have tried several times to reach them. They just keep sending me the same email over and over and there is no contact way to reach anyone I feel stuck it was-over $10,000 and Im left wondering how much money is there even left, though Ive asked several times and they will not tell me. I have only deposited money in ***** **** and never have taken any withdraws or sold any stock. The bank account linked to my account isnt even mine. and they are selling stock today and will probably put that money into a account that isnt even mine.
Business Response
Date: 06/20/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/20/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Initial Complaint
Date:06/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Very disappointed here, so opened account back years ago barely used it due to losing a family member back then, $$$ was hard to come by, and didn't realize a small deficit must of happened, I mean I barely invested maybe 20$ and forgot all about it now years later about to invest possibly a quarter of my weekly salary and go gold membership and they are saying I can't have a account due to *** **** standing deficit, sounds illegal and unfair like seriously guys let's do better here I'm sorry and promise to do better with my account, please reopen it and give me a fair chance like anyone I broke no laws.
Business Response
Date: 06/17/2025
Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/17/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].

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This business has 2 alerts

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Customer Complaints Summary

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Robinhood is NOT a BBB Accredited Business.