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Business Profile

Financial Services

Robinhood

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

This business has 2 alerts

Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see

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Robinhood has 4 locations, listed below.

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    Customer Complaints Summary

    • 2,219 total complaints in the last 3 years.
    • 1,123 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account is restricted for no reason, and I couldn't trade, I couldn't move money out, I couldn't do anything

      Business Response

      Date: 07/04/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 07/04/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected]. 

      Customer Answer

      Date: 07/05/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23521343, and find that this resolution is satisfactory to me.



      Sincerely,



      Bernard Wong

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      robinhood randomly restricted my account without reason or explanation. then they stopped all communication so i cant even get ahold of them. they wont let me transfer my money to any external accounts, or pull my money off. they say email is only option but they randomly decided to stop responding and at the beginning they were sending the same email saying my account is being closed. but nothing on there states i cant transfer or withdraw my own money! please help because im going through a tough time already. :( & they are choosing not to respond.

      Business Response

      Date: 06/30/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/30/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are closing my account for charges they allowed me to make. Now they have been in process of closing my account for a month saying unsupported merchant and holding my money in their bank not closing my account fully just keeping it restricted so I cant take my remaining balance out. Every time I contact them they tell be the same thing. Not helping.. just holding my money

      Business Response

      Date: 06/30/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/30/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at *********************************************************. 

    • Initial Complaint

      Date:06/20/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 13th I was locked out of my Robinhood brokerage account. After going through facial recognition uploading an ID and changing my password I have yet to be able to log into my Robinhood App why my primary trading takes place. I have reached out several times to **************** to only be kept from getting help. They do not provide a way of contacting them for reliable support and are causing deep emotional trauma.

      Business Response

      Date: 06/26/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/26/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].

    • Initial Complaint

      Date:06/18/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************** charged me 2 separate charges for $15 (6/16/25) and $85 (6/17/25) and I never signed up for any services and have no idea what this company even does. I checked their website and there is no customer service contact information that I could find, all of which is suspicious. How can you charge anybody without a contract or order on file?

      Business Response

      Date: 06/27/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/28/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].

      Customer Answer

      Date: 06/27/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23484317, and find that this resolution is satisfactory to me.



      Sincerely,



      Lee Wood

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had this acct since 2022 and i have never had an issue before. i won 1500 and got it deposited into my bank acct. i dont work due to disability and i have 7 siblings that have children that i often send funds to through cashapp. all i do is play games and write on a free ***** blog. that is my only income is if i win on a game, so they decide to restrict my acct because the transactions are fraudulent when it doesnt even make sense. for the past 2 years my money has gone to the same 4 or 5 different game platforms through my spending acct. i have agoraphobia so i never leave my house which means yes my id is expired and i havent even needed one because i have 2 cousins that go everywhere for me since my coma incident. but the whole point in making sure its me on my acct is to make sure no one is using my info right so i submit pictures and a video, 2 live videos and they said my acct is still under review, ive had 5 or 6 different people kededp contacting me on the same thread telling me the card has to be an actual physical card, what does it matter if i dont have my phyiscal ID when you can clearly see on the live uploaded to robinhood acct that its me. i was sent ***** on june 13th to my cashapp, i deposited to my robinhood only to get on there and see my acct is restricted. ive been going back and forth with these people every day sometimes twice a day. the first call i recieved nobody ever came to the phone. they have a note on there saying no *** can help you with anything once your acct is restricted, in the past robinhood would call you and do a live video instead of take you through all this stuff, i have no idea when i am going to get another valid id but they have the pictures of the same id used when i signed up for this acct and they have live videos of me so now i feel like they are just not taking into consideration my mental state. i can understand people can fake a picture, but you cannot fake a live video and everyone keeps saying the same

      Business Response

      Date: 06/27/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/27/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].

      Customer Answer

      Date: 06/29/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23482946, and find that this resolution is satisfactory to me. I appreciate my acct restoration and thank everyone involved, I am still having an issue logging in now bc its requesting an ID from me but i am very happy to know the acct is no longer restricted and i apologize to those that I lost my temper with during these last couple of weeks at Robinhood Money, LLC.  

      Sincerely,



      Paris Norris

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 11, 2025 I purchased $2200 worth of bitcoin to send to a friend and supposedly I hit my limit for the day. Ok cool, I sold the bitcoin and tried to transfer all my money back to my bank account it came from. They restricted my account that day. I talked to them June 12th and june 13th because it wouldnt let me upload documents. The app said the review would be done today June 15, 2025 but it changed to saying I missed a call. I called once again and now it says they will notify by me June 19 on the status of my account which is absolute ********.

      Business Response

      Date: 06/27/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/18/25. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].

      Customer Answer

      Date: 06/27/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23482622, and find that this resolution is satisfactory to me.



      Sincerely,



      Latorion Miles

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Robinhood locked my account Friday 6/13 for no reason and also blocked me from contacting customer support, not only did they lock the $1,000 in my investing account they locked my $1,000 paycheck which I was getting direct deposit. They wont respond.

      Business Response

      Date: 06/24/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/24/25. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].

      Customer Answer

      Date: 06/24/2025

       

      Complaint: 23478616



      I am rejecting this response because: Thay closed my account for absolutely no reason and the only reason they give is “unusual activity” when all activity was me and not unusual.  I had no negative balance ever, I feel discriminated against. They can reopen my account if they want to settle the matter.



      Sincerely,



      Jamie Skeen

      Business Response

      Date: 06/27/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 6/24/25. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].

      Customer Answer

      Date: 06/27/2025

       

      Complaint: 23478616



      I am rejecting this response because:

      I have specifically asked them to provide me a reason they limited my account and A REASON they closed it. They initially said it was limited for “potential unusual activity” and their reason for closing was “violating terms and conditions” and “because their allowed to”  I WANT TO KNOW WHAT I DID TO HAVE MY ACCOUNT CLOSED, Whcih ultimately made me late on 4 bills, as you can see the declines during this rediculous restriction, and caused my credit score to go from 785 to 623, it’ll take me years to recover from that.  In my original complaint because of this disaster I asked for an additional $1715 in damages via civil summons OR an explanation why they closed my account!!!! They should NOT be legally able to close people accounts, hold their money -‘d draw interest on it and ruin peoples credit scores and lives for NO REASON.  ESPECIALLY, the reason I’m not letting this go until settled is JUST last month they were caught manipulating clients money and money laundering and fined by FINRA (which I have a complaint filed also).  THIS HAS TO STOP.  I either want an answer or my settlement of $1715 in damages paid immediately  




      Sincerely,



      Jamie Skeen

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Robinhood will not allow my to transfer my money from their app into my bank account. Every time I attempt to transfer my money from their app into my bank account I am given the message "try again tomorrow". This has happened for the last three days. They say this is for my safety. I have talked to customer support over the phone and verified my identity multiple times, and have even told customer support of my intentions of transferring money out of their app. They still will not allow me to transfer my money out of their app.

      Business Response

      Date: 06/27/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/27/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].

    • Initial Complaint

      Date:06/16/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have deposited $120,482.85 with Robinhood. For some reason my account is now restricted. I am not able to speak to a human being. Its all the same generic email response. Im told they will have a solution in 120 days. Thats unacceptable. I need my money back.

      Business Response

      Date: 06/25/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/25/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected]. 

      Customer Answer

      Date: 06/26/2025

       

      Complaint: 23477536



      I am rejecting this response because:
      Robinhood said they are not affiliated with you  I know that.  I need my money returned.  They have not said they will do that.  They have addressed nothing.  This is unacceptable!


      Sincerely,



      Francine Leimeister

      Business Response

      Date: 06/27/2025

      Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/27/2025. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected]. 

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