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Business Profile

Games

Meta Store

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Meta Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meta Store has 5 locations, listed below.

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    Customer Review Ratings

    1.16/5 stars

    Average of 31 Customer Reviews

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    Review Details

    • Review fromDerek S

      Date: 09/17/2022

      1 star
      We purchased a Meta Oculus 2 and recently ******** provided an update. Since that moment we have been unable to login to the headset, website, or application. When attempting to do so it either tells us to create a new username, which would erase all the games we purchased or informs us that our account/password are incorrect; which after speaking to multiple (and I mean multiple) representatives they can do nothing for us. They tell us to be patient, and that their technical team is working on the issue and would provide updates, but they do not and appear to do nothing to resolve this issue. Again, I have spoken with multiple tech. support individuals and they literally have no course of action into resolving this issue. Not only that but they wont refund money for the system or purchased games. Meta should be held responsible legally for disposing of hundreds of dollars and ruining hundreds if not thousands of headsets without attempting to correct these deficiencies.

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