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Business Profile

Importers

Grafton Collection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Importers.

Complaints

Customer Complaints Summary

  • 113 total complaints in the last 3 years.
  • 111 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased (or thought I did) a product thru this company, Grafton Collection and have never received it and I want to get my money back. The product was purchased on 19 December. The tracking number is SDH0066240636 and everytime I check for it, it shows as in transit, but like stated, its been well over one month. Please assist. Thank you.

  • Initial Complaint

    Date:01/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 mineral stone cups from Grafton Collection. Paid *****. What I got cheap painted over plastic cups, which will not cost more than dollar. Send multiple emails requesting return, they dont even answer, just keep sending texts to buy more junk. This is nothing but the scam, they should be tracked down, punished, and closed. Dont buy garbage from them.

  • Initial Complaint

    Date:01/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The address listed on GraftonCollection website is for *******, a legitimate business which has absolutely no affiliation with Grafton (I spoke with ShipBob). I ordered 3 crystal crafted mugs. What I received was 3 cheap plastic cups that don't even come close to the product depicted on the site neither in dimensions nor material. I just want my money back. If not I want *** action against the seller.

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 items from this company. 1 was delivered. The other was not. The item that was delivered was not what they said it was in their email.

  • Initial Complaint

    Date:01/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date ordered: 12/21/2024 Picture displayed is beautiful but product is absolutely disgraceful to have sent.

  • Initial Complaint

    Date:01/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered items from this company in December. They arrived today and were absolutely nothing like the items displayed on the company's web page. The items I thought I was getting were beautiful bright-colored mugs created from "mineral crystal." **** I got were plastic knockoffs with a metal insert, poorly painted and an inch and a half shorter than described.

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many others I ordered three mugs that increase the description say that they are made of crystal mineral. Recieved plastic painted cups lol. Like they didn't even try. The reviews on the site are very fake. The description is greatly misleading. They won't return my emails.

  • Initial Complaint

    Date:01/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 mugs, received 3 mugs over a month later that are not 15oz as described, they hold 6oz of fluid. They are not 4.5 inches tall, they are about 3 1/8 inches tall. These cups cannot be microwaved as described because they say to use the metal insert included (that was not mentioned in the ad) for warm fluids. These were advertised as coffee cups. these are made of cheap plastic. Grafton is not responding to my concern.

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a crystal mug from Grafton Collection for a Christmas ******* November 2024. When I received the mug, it looked nothing like the picture. It was flimsy and cheap,. The paint job was sloppy and juvenile. The insert in the mug was very insecure and there is no way someone could safely drink a hot beverage without the risk of burning themselves. Through several delayed responses to my emails, the business offered me to return the mug and it would be evaluated at the time of return. However, the business wants me to pay for return shipping to *****. I should not have to pay to return this garbage. I asked for a full refund, including the shipping already paid to receive the item.

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband ordered a mug for me for Christmas. A beautiful mug 20oz hand carved from a geode that was beautiful blue stone. What we recieved was a plastic 8oz mug with a metal liner that is literally no better then a happy meal toy. The company is refusing to return our money, without shipping they item back and they want US to pay for shipping. They scammed my husband, and now want us to pay to fix THEIR scam. The screenshot on the website it whats advertised. The picture in my hand is what they sent me.

Grafton Collection is NOT a BBB Accredited Business.

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