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Business Profile

LED Lighting

Car Door Sills

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in LED Lighting.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product back in December I received the product Several weeks later it was the wrong product I contacted them immediately by email they asked me to send pictures I sent pictures of the wrong product then they ask me for pictures of my order number my email address my full Name and what my order was which I did I got a response from them a few days later saying they were sorry I wanted to return the product I ordered which I then emailed and Then again and told them that it was not what I ordered that they need to look at the information and the pictures that they asked me to send that I wanted a return shipping address to return the product and I wanted the correct product sent out to me ASA just keep getting the same answers and the same run around and it takes them 3 days to answer in between I only have 30 days to Settle this and I'm getting the impression that they are drawing this out so in the end they don't have to replace anything I told them I don't feel it's right that I have to pay the s*** back a product that they set an error and they told me because it's going back to a warehouse in ***** even though they are based in ********** that they won't pay for it They wanted to give me a 20% off or they offered a 50% off my next order I told them I don't want to keep the product and I will never be ordering from them again that I want the product that I ordered and nothing else was gonna Settle this situation but that I just recently got another reply by email again stating I'm sorry you want to return the product you ordered they just really aren't listening to anything

Car Door Sills is NOT a BBB Accredited Business.

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