Reviews

This profile includes reviews for Unified Caring Association's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Unified Caring Association has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Unified Caring Association

  611 S Mount Shasta Blvd, 1st Floor Mount Shasta, CA 96067-2531

  
• 

  Unified Caring Association

  PO Box 1122 Mount Shasta, CA 96067-1122

  

Review Details

• Review fromTammy R

  Date: 11/13/2023

  1 star

  Tammy R

  Date: 11/13/2023

  I was scammed also. They lie over the phone on what benefits they provide. And make you sign an electronic contract and dont give you enough time to read it. The contract contradicts what the agent told me over the phone. The contract also covers them, stating that the contract is still valid regardless of the agent promises on benefits. This company is such a scam and needs to be reported!!!
  

  Unified Caring Association

  Date: 11/28/2023

  Dear **************,

  
  Unified Caring Association (UCA) has received your complaint.  We thank you for giving us the feedback on what transpired. UCA takes every complaint very seriously, and we are doing a full investigation.

  
  We have reviewed your file, and it is recorded that you signed up on 11/11/2023.  On this day you were sent an e-signature document that lists all the benefit information. We send this document so that our potential members are fully aware of the benefits. It is documented that you read and signed this document on 11/11/2023.

  
  However, as a reassurance, we do provide our members with a 30-day look period. If for any reason they are not satisfied, the policy can be cancelled, and a full refund is issued.

  
  You spoke with customer service on 11/13/2023. We welcomed you to the plan and on this call, you requested that the plan be canceled. The customer service rep. canceled your plan and refunded you in full as you were within the first 30 days.

  
  Our plans are sold by individually licensed agents and naturally,we feel upset when we hear that an agent did not give the correct information. We regret that you had a challenging experience and, as mentioned, we will look into this immediately.  If you have any questions or would like to speak with us, please contact ******************************* at **********************.  Again, please accept our sincere apologies.

  
  Sincerely,

  Unified Caring association

• Review fromSimeon J

  Date: 11/02/2023

  1 star

  Simeon J

  Date: 11/02/2023

  This company needs to be held accountable for theyre bad business practices
  

  Unified Caring Association

  Date: 11/22/2023

  Dear ******************,

  
  Unified Caring Association (***) has received your Review.*** takes every complaint very seriously, and we are doing a full investigation.

  We have reviewed your file, and it is recorded that you signed up on 04/22/2022.  On this day you were sent an e-signature document that lists all the benefit information. We send this document so that our potential members are fully aware of the benefits. It is documented that you read and signed this document on 04/22/2022.

  
  However, as a reassurance, we do provide our members with a 30-day look period. If for any reason they are not satisfied, the policy can be cancelled, and a full refund is issued.

  
  Records show that you logged into your online fulfillment portal on 04/22/2022 and that you accepted the pop-up that states this plan is not a major medical plan and that it does not meet the minimum standards required by the *************** Act (ACA).  This portal provides you with all your plan information, how to look up providers, what benefits you have, your billing history, access to your certificates and more. Everything you need to know about the plan is available to you through this member portal.

  
  On 04/22/2022 you spoke to a customer service representative that explained what was included in the *** membership plan and how it works. During this conversation the rep also explained that you may have purchased a ****************** (UHC) plan with your agent. We do not represent any major medical plans. We did not hear anything from you until 11/02/2023.

  
  You called into the customer service department on 11/02/2023 to cancel your plan. The rep processed your cancellation and refunded you your last months payment as a courtesy.

  
  We regret that you had a challenging experience and naturally,we feel upset when we hear that a member is not happy. If you have any questions or would like to speak with us, please contact ******************************* at **********************. Wishing you all the best.

  
  Sincerely,

  Unidied Caring Association

• Review fromNkem O

  Date: 10/02/2023

  1 star

  Nkem O

  Date: 10/02/2023

  This is not an insurance company. This is a discount service and let me tell you, no one wants a discount, they want full coverage. Do not get this "health insurance". It is a constant struggle to find providers in their network and people have not heard of them. Complete waste of time and money.
  

  Unified Caring Association

  Date: 11/16/2023

  Dear **************,
  
  Unified Caring Association (UCA) has received your complaint.  We thank you for giving us the feedback on what transpired. UCA takes every complaint very seriously, and we are doing a full investigation.

  
  We have reviewed your file, and it is recorded that you signed up on Nov. 1, 2022. On this day you were sent an e-signature document that lists all the benefit information. We send this document so that our potential members are fully aware of the benefits. It is documented that you signed and read this document on Nov. 1, 2022.

  
  Upon enrollment you are sent a welcome email that has the online link to your fulfillment portal. This portal provides you with all the information about your plan. We see that you signed into your online fulfillment portal on Nov. 1, 2022. On this day you accepted the pop-up that states this is not a major medical plan and does not meet the minimum standards required by the *************** Act.

  
  However, as a reassurance, we do provide our members with a 30-day look period. If for any reason they are not satisfied, the policy can be cancelled, and a full refund is issued.

  
  Our customer service team is available Mon-Fri from 9:00am till 7:00pm EST.  Notes show that you called into the customer service department on Feb 02nd, 2023, Jun. 8th,2023, Jun. 9th, 2023, and on Oct. 02nd, 2023. It looks like you were assisted and that there were no issues.  On Oct. 2nd, 2023, you called in and cancelled your plan.

  
  We regret that you had a challenging experience. Naturally,we feel upset when we hear that a member is unsatisfied with the plan and if you would like to speak with us, please contact ******************************* at **********************.  We are wishing you all the best.
  
  Sincerely,

  
  Unified Caring Association

• Review fromAdam D

  Date: 08/02/2023

  1 star

  Adam D

  Date: 08/02/2023

  I received am email today saying I was charged $121.80 for health insurance. Apparently they have been charging me since April 2022 (yes I should have checked card transactions sooner but I rarely use this credit card)However today is the first email I have received about this charge. When I called the person on the phone made me feel insecure about giving out information. I declined, since I am very leery of this company. However the person I talked to said the prior charges are not refundable. This needs to get resolved. Only way I know is to cancel card associated with their account.
  

  Unified Caring Association

  Date: 08/31/2023

  Dear ************,

  
  Unified Caring Association (UCA) has received your complaint.  UCA takes every complaint very seriously, and we are doing a full investigation.

  
  We have reviewed your file and it is recorded that you signed up on April 6th, 2022.  On this day you were sent an e-signature document that lists all the benefit information. We send this document so that our potential members are fully aware of the benefits. It is noted that you read and signed this document on April 6th,2022.

  
  Your welcome email is sent to you immediately upon enrollment and it provides you with all the information regarding your benefits and how to register to get access to your online fulfillment portal. The fulfillment portal provides members with all their benefit information,membership cards, providers, billing information, contact information and much more. We see that you logged onto your online fulfillment portal on April 6th, 2022,and accepted the pop-up verification that this was not a major medical plan and then proceeded to view your portal and downloaded your verification letter.

  
  However, as a reassurance, we do provide our members with a 30-day look period. If for any reason they are not satisfied, the policy can be cancelled, and a full refund is issued.

  
  On August 02, 2023, a member service representative returned your call. On this call you wanted to cancel the plan, but you did not want to verify any information. We are unable to cancel a member unless the information on file is verified, this is for the safety of our members.  At that time your e-signature was emailed to you. You stated that you would send an email to cancel the plan and you were provided with the email address. We did not receive a cancellation email from you, but we did receive notice from your bank that you were disputing the charges. Your file was canceled when the dispute was received from your bank.

  
  We regret that you had a challenging experience and, naturally,we feel upset when we hear that a member is not satisfied. If you have any questions or would like to speak with us, please contact ******************************* at **********************.  Again, please accept our sincere apologies.

  
  Sincerely,

  Unified Caring Association

   

• Review fromNad C

  Date: 08/02/2023

  1 star

  Nad C

  Date: 08/02/2023

  SCAM SCAM SCAM. They told me this was how I was going to sign up for health insurance. I've been paying them $100 a month AND paying my insurance company! They provide no services, trick you into giving credit card information to "sign up for insurance" and provide nothing. There isn't even an easy way to cancel your "membership" online.
  

  Unified Caring Association

  Date: 08/23/2023

  Dear **************,

  
  Unified Caring Association (UCA) has received your complaint and we take every complaint very seriously, and we are doing a full investigation.

  
  We have reviewed your file and it is recorded that you signed up on July 26, 2022.  On this day you were sent an e-signature document that lists all the benefit information.We send this document so that our potential members are fully aware of the benefits. It is documented that you read and signed this document on July 26,2022.

  
  Your welcome email was sent to you immediately upon enrollment and it provides you with all the information regarding your benefits, membership card, providers, billing, contact information and much more.

  
  However, as a reassurance, we emailed you a copy of the e-signature on July 27,2022 and we do provide our members with a 30-day look period. If for any reason they are not satisfied, the policy can be cancelled,and a full refund is issued.

  
  UCA provides members with our contact information in all materials including our phone number on your banking information when you are charged.  We see that on August 2, 2023,you sent us an email that you wanted to cancel your membership. We immediately cancelled your membership, refunded you the last payment as a courtesy and sent you an email confirmation of the cancellation.  UCA prides itself on being available to our members.

  
  We understand that sometimes our members may not have had a reason to use the benefits, but our services and benefits were available to you from your effective date until your cancellation date should you have needed them. We are always happy to help our members even if your plan is inactive.

  
  We regret that you had a challenging experience and naturally,we feel upset when we hear that a member is unhappy.  If you have any questions or would like to speak with us, please contact ******************************* at **********************.  Wishing you all the best.
  
  Sincerely,

  Unified Caring Association

  
  

• Review fromKelly H

  Date: 07/26/2023

  1 star

  Kelly H

  Date: 07/26/2023

  Told it was insurance. Have canceled and had fk get bank to stop payment. It is a scam.
  

  Unified Caring Association

  Date: 09/01/2023

  Dear **************,

  
  Unified Caring Association (UCA) has received your complaint.  UCA takes every complaint very seriously, and we are doing a full investigation.

  
  We have reviewed your file and it is recorded that you signed up on May 15th, 2023.  On this day you were sent an e-signature document that lists all the benefit information. We send this document so that our potential members are fully aware of the benefits.  It is noted that you read and signed this document on May 15th, 2023. All e-signatures are then emailed to members the next day to ensure that they are aware of what was purchased.

  
  However, as a reassurance, we do provide our members with a 30-day look period. If for any reason they are not satisfied, the policy can be cancelled, and a full refund is issued.

  
  On May 15th, 2023, you called into member services and cancelled your plan, and you were refunded in full. Then on the same day with the same agents office you signed up for the same plan with less benefits, making the price a lower amount. You also signed an e-signature for this second plan.  

  
  The billing records for the lower price plan show that in July 2023 your payment declined and then two days later you filed a complaint with your bank and disputed your June payment.

  
  For this second plan you never called into member services. If you had called in to member services as you had in May, we would have been more than happy to help you. 

  
  UCA wants you to know that even though your plan is inactive, we are always here to help you. If you have any questions or would like to speak with us, please contact ******************************* at *********************.  We wish you all the best.
  
  Sincerely
  Unified Caring Association

• Review fromLissa D

  Date: 06/28/2023

  1 star

  Lissa D

  Date: 06/28/2023

  This is a discount plan and a JOKE of a discount plan at that! Dont be fooled into thinking this is going to be insurance because its not!! Mind blown and disgusted. Out thousands of dollars!THEY KNOW THEY'RE SCAMMING YOU!!
  

  Unified Caring Association

  Date: 11/15/2023

  Dear ****************,
  
  Unified Caring Association (UCA) has received your complaint.  We thank you for giving us the feedback on what transpired. UCA takes every complaint very seriously, and we are doing a full investigation.

  
  We have reviewed your file, and it is recorded that you signed up on 06/28/2021.  On this day you were sent an e-signature document that lists all the benefit information. We send this document so that our potential members are fully aware of the benefits. It is documented that you read and signed this document on 06/28/2021.

  
  However, as a reassurance, we do provide our members with a 30-day look period. If for any reason they are not satisfied, the policy can be cancelled, and a full refund is issued.

  
  Our records show that on 07/02/2021 you signed into your online fulfillment portal and accepted the pop-up that this was not a major medical plan and that it does not meet the minimum standards required by law.  This portal provides you with all the information about your plan including all your benefits.
  On 06/28/2023 you called into the customer service department and requested to cancel the plan. When we asked the reason for the cancellation, you stated that you just wanted to cancel.  The customer service rep cancelled your plan and sent you an email confirming the cancellation and that no further monies would be taken from you.

  
  We regret that you had a challenging experience and naturally,we feel upset when we hear that a member is not happy. If you have any questions or would like to speak with us, please contact ******************************* at **********************.  Again, please accept our sincere apologies.

  
  Sincerely,

  
  Unified Caring Association

• Review fromCharlene K

  Date: 06/22/2023

  1 star

  Charlene K

  Date: 06/22/2023

  I am ashamed to say I was scammed. I applied for insurance through Healthcare.gov and was contacted by a person (from this company) who presented himself as if he was enrolling me in an insurance policy through the marketplace. I received no paperwork from the company and thought the $104.85 monthly charge was for my AETNA insurance plan. I had to contact my Healthcare.gov today regarding a change to my account and this is when I learned there is no charge on their end of $104.85 for my insurance. I went into by bank statement and found a phone number and called the company and cancelled whatever it is I had with them today. I am going to dispute this through my bank and contact an attorney about filing charges for fraud.
  

  Unified Caring Association

  Date: 07/05/2023

  Dear ************,

  
  Unified Caring Association (UCA) has received your review.  We thank you for giving us the feedback on what transpired.

  
  We have reviewed your file and it is recorded that you signed up on 03/01/2023.  On this day you were sent an e-signature document that lists all the benefit information. We send this document so that our potential members are fully aware of the benefits. It is documented that you read and signed this document on 03/01/2023.

  
  However, as a reassurance, we do provide our members with a 30-day look period. If for any reason they are not satisfied, the policy can be cancelled, and a full refund is issued.

  
  Upon review of your file, it is noted that you signed into your online fulfillment portal on 03/01/2023.  This portal provides you with access to all your benefit information.Including your billing, benefits, certificates, how to locate providers and much more.  We also see that you called into our customer service department on 04/04/2023 to update your payment information.

  
  On 06/22/2023 you called customer service and requested to cancel the plan.  The customer service representative processed your cancellation and provided you with a cancellation reference number of *********. We also received an email from you confirming that you requested to cancel.

  
  We regret that you had a challenging experience and, as mentioned, we will look into this immediately. This membership is sold by independent licensed agents and naturally, we feel upset when we hear that an agent did not give the correct information. If you have any questions or would like to speak with us, please contact ******************************* at *********************.  Again, please accept our sincere apologies.
  Sincerely,

• Review fromLisa T

  Date: 05/03/2023

  1 star

  Lisa T

  Date: 05/03/2023

  ITS A SCAM!!!!!! I called and spoke with a lady about Blue Corss Blue shield plan for health Insurance only. Once the plan was set up she told me that the total payment would be 76$ for the plan which I thought was just for health insurance. I received my first bill for ********** Blue Shield and it was only *****. I called BCBS to see why it was only ***** they told me thats how much the payment was for my BCBS plan. UCA processed the first payment of 76$ but it was 2 seperate trasactions one for BCBS and the other for UCA. I called the number that the lady gave me, it sent me to members services, they told me I purchased a vison and dental plan which I did not authorize for that. I asked If I signed up for the plan where are my cards for the vison and dental plan that i supposedly enrolled in. The lady said that they do not mail out the cards they email electronic cards. WHO DOES THAT.
  

  Unified Caring Association

  Date: 05/15/2023

  Dear ****************, Unified Caring Association (UCA) has received your complaint. We thank you for giving us the feedback on what transpired. UCA takes every complaint very seriously, and we are doing a full investigation. We have reviewed your file and it is recorded that you signed up on 03/07/2023. On this day you were sent an e-signature document that lists all the benefit information. We send this document so that our potential members are fully aware of the benefits. It is documented that you read and signed this document on 03/07/2023. However, as a reassurance, we do provide our members with a 30-day look period. If for any reason they are not satisfied, the policy can be cancelled, and a full refund is issued. It is also documented that you signed into your online fulfillment on 03/22/2023. This is your online portal that allows you to view your UCA plan documents and benefits. Your cards are electronic so that you have them immediately upon purchasing the plan. If a member requests a copy of their membership cards, we gladly mail them to our members. It was not until 05/03/2023 that you called to say that you were unaware that you purchased this plan. At that time, we canceled your plan and refunded you your last months payment as a curtesy. We regret that you had a challenging experience and, if you have any questions or would like to speak with us, please contact ******************************* at **********************. Again, please accept our sincere apologies.Sincerely,Unified Caring Association

• Review fromLV H

  Date: 04/15/2023

  5 stars
  This company actually called my 19 year old and acted as United Healthcare and said the payment was late. The account was $20 more than the plan, but they said it was for ********* well. Today we get a letter from United Healthcare that the insurance payment is late and just as I thought the premium was only $25 and that is medical, dental and vision. So we paid this company $45 for nothing, this was total fraudulent. When I called the company it announces you have reached member services, it doesnt even mention the companys name. I called my bank and reported this, I pray they are investigated and shut down.