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Business Profile

Financial Services

EarnIn

Reviews

Customer Review Ratings

4.26/5 stars

Average of 616 Customer Reviews

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Review Details

  • Review fromAm J

    Date: 06/19/2025

    2 stars
    I have been using this service for years now and have hardly run into any issue with the app or anything. Today, they debit my account EARLY which leaves my account in the negative because I don't get paid til the 20th. The chat bot person said that Earnin processed my payment on the 18th to be processed on the 20th but what was the need for that. My bank, like most banks and earnin knows this processed my payment before the 20th. I reach out to Earnin and they say basically, well we debit on the 18th because of the holiday and tell the banks to process it on the 20th but if they process it early then you have to contact your bank to get those overdraft fees reversed, if your bank doesn't then you can call us back and we can reimburse. Well the issue is my payment should have NEVER been debited days before my scheduled date. Then the chat bot, ******** stated that they do that to INSURE they get their money. I find that to be fraudulent. You initiate my payment early ASSUMING I may get paid early and to INSURE you get your money first but again, that is fraudulent. You CANNOT initiate a payment before the scheduled date and then say, OH we'll your bank should not have processed it early but EARNIN is fully aware MOST banks do this. So now I'm overdrafted and those overdrafts don't just add up monetarily but everytime you overdraft the bank keeps record of that and that may in the future stop me from taking out a loan or anything with my bank. That is the issue. It's simple. Take my money when it's schedule not days before because of the bank Holiday and you're ASSUMING I'm getting paid early and you want to INSURE you're paid. That's fraudulent. Never signed off on my payments being debited early or before my scheduled date. My payments are to be debited every other week on a Friday, not Thursday not Wednesday but on a Friday!! So when you decide to initiate a payment before then, thats fraudulent activity.
  • Review fromTomauren T

    Date: 06/18/2025

    5 stars
    My experience with ****** was phenomenal he was very prompt and very informative. It was so convenient and pleasure texting with him. ****** went above and beyond to make sure I understood my options.
  • Review fromHeather C

    Date: 06/18/2025

    5 stars
    Such good customer service they are fast, understanding, and very very pleasant to listen to your needs !!!
  • Review fromChristopher W

    Date: 06/18/2025

    5 stars
    Earnin is always there when I'm in need, outstanding customer service with quick response time. I highly recommend Earnin
  • Review fromPamela G

    Date: 06/15/2025

    5 stars
    **************** is knowledgeable patient and pleasant to deal with .
  • Review fromMichael H

    Date: 06/15/2025

    5 stars
    I received perfect satisfaction with my inquiry in regard to a temporary change in the date of my payday. I've been able to communicate well with their customer service !
  • Review fromMario N

    Date: 06/15/2025

    5 stars
    My issue issuer was solved very quicklyMy issue issuer was solved very quickly and person that solved my issue was very polite
  • Review fromJose A

    Date: 06/14/2025

    5 stars
    Comment: Very customer centric, knowledgeable, friendly and very helpful. Keep up the great work.
  • Review fromBrandi J

    Date: 06/14/2025

    5 stars
    my customer service representative was very patient helpful and respectful I'm very satisfied with the outcome
  • Review fromDawn D

    Date: 06/14/2025

    5 stars
    :I was in desperate need of help **** of my current situation and I was able to get the help i needed

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