Reviews
Customer Review Ratings
Average of 616 Customer Reviews
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Review fromJason C
Date: 11/26/2022
5 starsJason C
Date: 11/26/2022
Easy setup, excellent customer service. There was a brief glitch having to do with submitting my payroll information but customer service was able to quickly resolve the issue. I use Earnin often for small advancements before my pay day.
EarnIn
Date: 11/28/2022
We truly appreciate you for taking the time to leave us a positive review after everything you've been through. We are also glad to see that your concern has been fixed after you were able to chat with our live support. If there's anything else that you need help with your account, don't hesitate to reach our chat support team. Thanks and have a great day!Review fromJesus S
Date: 11/26/2022
5 starsJesus S
Date: 11/26/2022
I had an issue with my account, ********************** customer service helped me get my problem resolved fast & easily. Thanks.EarnIn
Date: 11/28/2022
We truly appreciate your time for leaving a positive review! We're really happy to hear we're able to help. If there's anything else that we can help with in the future with your account, don't hesitate to reach our support team in-app. Thanks and have a wonderful day!
Review fromAshley M
Date: 11/25/2022
5 starsAshley M
Date: 11/25/2022
I received support from a customer service representative named ****, "She was very personable and patient. She took the time to understand my questions and concerns she also provide multiple solutions to the issues I was having."EarnIn
Date: 11/28/2022
We're really happy to hear we're able to help! We greatly appreciate the feedback, and if there's anything else that we can help with, don't hesitate to reach our chat support team. Thanks!Review fromKayla S
Date: 11/23/2022
1 starKayla S
Date: 11/23/2022
The Earnin chat support is very unhelpful. Their support team is not helpful at all. Had my paycheck in limbo for an entire day, and was lied to about when I would receive it. Never pended in my bank account whatsoever, so you at the mercy of their system with your payment. I would strongly recommend not using this application with your money, or allowing them access to income.EarnIn
Date: 12/05/2022
Thank you for your review, Kayla. All feedback is important to us and we're sorry to hear about your experience. We've checked your account and shows here that the direct deposit was sent before 11 AM EST last 11/23/22 and posted to your bank account around 2:34 PM EST on that same day. This was processed at a standard speed as your debit card was fully verified after it was sent out. We hope that this information helps. We can also see here that you're enjoying transferring out your funds. Congrats! If you have any other questions please do not hesitate to reach out to our 24/7 live chat support at any time. Thank you and have a nice day!Review fromMackenzie F
Date: 11/20/2022
5 starsMackenzie F
Date: 11/20/2022
Earnin has the best customer service employees! She was very quick and helpful in the issue I had. She was so nice and made sure to make me feel like my issue was important to her. She resolved my issue and I cannot thank her enough for that! Excellent customer service!!EarnIn
Date: 11/21/2022
We truly appreciate your time for leaving a positive review, Mackenzie! We're really happy to hear we're able to help. If there's anything else that we can help you with in the future with your account, please don't hesitate to reach our support team in-app. Thanks!Review fromColin B
Date: 11/19/2022
5 starsColin B
Date: 11/19/2022
I want to begin by saying dealing with customer service especially money apps can be quite a hassle but I've had to contact Earnin support many times and everytime I am impressed!! They are kind and efficient and I'm proud I say I have never had an issue with the team or the app. The customer service agents really do care and when they work on your problem they're remarkably efficient, knowledgeable, and mindful of everyone's unique situations. This is my #1 suggested money app and I'll always support and give a good word for this team! Thank you so much guys and keep up the hard work<3EarnIn
Date: 11/21/2022
We truly appreciate you for taking the time to leave us such a thoughtful review, Colin! We are so pleased to hear that you have been enjoying the app and that you have had such positive experiences with us. Your feedback is incredibly important to us. Thank you for being such a valuable part of the Earnin community!Review fromAndrea R
Date: 11/18/2022
5 starsAndrea R
Date: 11/18/2022
******** customer service is 10/10 amazing service !! Super nice and patience. Earnin has been really simple and easy and I've been using it for months. Would recommend.EarnIn
Date: 11/21/2022
We truly appreciate you for taking the time to leave us a positive review, Andrea! Your feedback is incredibly important to us. If there's anything else that we can help with, don't hesitate to reach our support team in-app. Thanks!Review fromRosalind A
Date: 11/18/2022
1 starRosalind A
Date: 11/18/2022
Well don't expect the same amount each time. They change the limits available to you when you were betting on getting the same amount as before. Really puts you in a bind.EarnIn
Date: 11/23/2022
Thank you for your review, Rosalind. All feedback is important to us and we understand your concern about your recent pay period Max decrease and apologize for any inconvenience this has caused you.
Per our current Max Guidelines, your pay period Max decrease is based on several factors and is subject to change at any time. Here are some factors that can affect your pay period Max:
Recent fraudulent activity confirmed by your bank
Payroll error from your employer or incorrect payroll info in the Earnin App
Failed or Returned debits to Earnin
Overdraft fees or negative bank balance
A recent decrease in pay
Incorrect debit on Earnin's behalf
At this time, we will not be able to increase your pay period Max. When you get paid, the app will automatically assess your account and will either process a pay period Max increase (or decrease) based on the factors I just listed.
Here are some tips that have helped others receive a pay period Max increase:
Maintain a positive bank balance and avoid overdraft fees
Spend less money than you make
Have enough money in your bank account to cover our scheduled debits
If you use these tips, you should see your pay period Max start to increase at some point. We hope that this information help clears up any confusion. If you have any other questions please do not hesitate to reach out to our 24/7 live chat support. Have a nice day!Review fromEthan R
Date: 10/28/2022
1 starEthan R
Date: 10/28/2022
I had set up to have my money pull out on the 15th and 30th, I was never asked to set up follow up questions **** as " before or after on weekends or holidays" apparently they set those themselves and with a payday falling on the 30th so I dont get paid until the 31st they pulled all the money on the 28th, sending my account negative for 3 days rather that just the one day the 30th-31st would have been. when contacted about this and asking that they just cancel that and pull it out again on the 30th, I was basically told to bad, we have it set as this so your fault or not we wont help even though I still would have had them pull the money on the day I was guided to believe was correct. The main frustration is that nobody lost if they would have just said oh okay and pulled it on the 30th instead im stuck with nothing and they have their ****** 2 days earlier than they would have.EarnIn
Date: 11/02/2022
We'd like to apologize for the inconvenience you experienced, Ethan. We've checked your case and made an adjustment to your pay schedule and set it as "Pays twice a month on the 15th and the 31st or the last day of the month. Holidays always pay the day before". Going forward, this will be followed not unless you advised us of any changes on your end.
We're also glad to see that you're still enjoying the app service as there was a transfer out transaction seen in your account, recently. Just want to remind you that this will be debited on 11/15/22. If additional assistance is needed in the future, we always recommend reaching out to us through our live chat support so we can help you in a timely manner. Have a nice day!Review fromMiya B
Date: 10/27/2022
1 starMiya B
Date: 10/27/2022
I was under the assumption that the Earnin debts would be repaid once I received my check from my job. It was not and Earnin left me negative to over $500. They said they couldn't (and wouldn't) do anything about why my repayment date was earlier than the day I am scheduled to be paid. They also didn't have an answer to explain WHY it was happening. This isn't the first time it has happened to me. I'm frustrated and more than likely will never use this app again. I don't feel supported, and the run around of trying to figure out why all of this is happening is too much. Good luck if you continue to use.EarnIn
Date: 11/02/2022
We heard you, Miya, and we appreciate your review. We are truly apologetic for the inconvenience you've experienced and this is absolutely not the kind of service we'd like you to encounter when using our service.
We did check your case and it shows that your pay schedule has been changed. Don't worry, we made the adjustment and set it as "Pays twice a month on the 15th and the 31st or the last day of the month. Holidays always pay the day before". Going forward, this will be followed not unless you advised us of any changes on your end.
We're glad to see that you're still enjoying the app service as there were a few transfer out transactions seen in your account, recently. Just want to remind you that those will be debited on 11/15/22. If the previous Earnin debits were posted ahead of your direct deposit and caused any unexpected bank charges, please don't hesitate to reach out to our chat support anytime so we can review it for you and make the necessary adjustment. Thank you and have a good day!
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