Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a participant on Quora for many years. However, my participation there was in three languages, and because of some very unsavory and even threatening messages that I have received, I am feeling that I am putting my life in danger to remain with the same account. I wanted to change my user name and to cancel one of the languages because forcing me to state a specific city of residence could very well put my life in danger. I am a published writer in all three languages but because of a situation that forced me to relocate to an undisclosed suburb to escape the threats that had become increasingly hostile, if I must publicize my exact location, I want to stay alive. No online site is worth putting my life at risk! I have seen that the site does not allow me to make changes, so I'm ready to end my membership there rather than to continue the risk to my life.

  Business Response

  Date: 06/17/2024

  Hello,

  If you wish to cancel (e.g. delete) your Quora account, you may do so by following the instructions listed here: **********************************************/articles/************-How-do-I-delete-my-Quora-account.

  If you need further assistance with account deletion, please submit a request using our contact form, located at **********************************************.

  Regards,

  Quora Support

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged 6.99 monthly for quora since February and have not signed up for any subscriptions. This company needs to be closed down this is fraud. Ive read that Im not the only one experiencing this. I have tried sending emails because there is no other way of contacting these people. I dont understand how this is legal. I want my money back for all the months I have been charged. $21 after I receive my refund I want nothing to do with this company. I almost want to get my lawyer involved because it seems to be a scam. Its very dishonest and Im sure many others are being charged and are unaware.

  Business Response

  Date: 05/24/2024

  Hi there,

  Thanks for contacting.

  We would kindly request you to contact us through ********************************************** with the payment information that we would be glad to help you. 

  Bear in mind that transactions with more than 30 days of the payment date, are not able to be refunded due our Terms of Service (**********************************************).

  Looking forward to hearing from you.

  Sincerely,

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered that I had been charged for almost a year now. Upon reviewing my charges, I realized that I have never used this service or logged into this account since the charges began. I am unsure of the purpose of this service and I have been getting billed since April 2023. I kindly requested that they verify the login information for this account to confirm that it has not been used and will not be used in the future. I reached out for assistance on 4/5 through multiple emails. The response I received stated that a refund was not possible due to company policy. I requested for further investigation as I have not utilized the service before. The customer service representative then sent me a follow-up email with the policy highlighted in bold. I followed up and requested for my concern to be escalated to a manager or supervisor, but did not receive a response from the agent. On 04/09, I sent another email requesting for a manager or lead, and received a response from a different agent with the same information. I replied again, asking for a manager, but have not received a response since then, which was on April 10th. I want to get my refund of $79.89 and be done with this company please. I also think that they not responding is the worst type of customer service I can imagine anyone having. My name is *************************** and email they were showing on their system is ******************** I do not have an account number or order number.

  Business Response

  Date: 04/22/2024

  Hi there,

  Thanks for writing.

  Upon checking we could find that a subscription associated with the email ******************* was already cancelled in March 2024, with the refund of $6.99. As per our Terms of Service (**********************************************) transactions with more than 30 Days, are not eligible for refund.

   

  Thanks for your understanding.

   

  Antonio

  Product Support

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21584294
  
  I am rejecting this response because:

  This is the only response I continue to receive. They seem to copy paste and not actually acknowledge me and hear me out as to why its not fair for me to have to let go of that much money just because. I need a full refund please.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/30/2024

  Hi there,

  Thanks for writing.

  Upon checking we can confirm that the last transaction of $6.99 is already refunded into your account. Regarding the other transactions, we have in our terms of service (**********************************************) that transactions with more than 30 days we won't be able to refund.

  We apologise again for this issue you faced.

  Sincerely,

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21584294
  
  I am rejecting this response because: It is the same one as the first one and there is nothing I am being offered in regard to helping me resolve my issues, not even half of MY money. Please let me speak to a higher up.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing as I was permanently banned for unknown reasons quite awhile back. I asked 2 or 3 times WHY I was banned and IF I could be re-instated. They said No. I am rather shocked to see the grade that Quora has with the BBB. I also feel there may be discrimination within the moderators as I am seeing many other complainants have made. One person will get banned for something relatively unknown and others can post outrageous posts and keep their subscription for eternity. WHICH leads one to wonder if there is DISCRIMINATION going on within the moderators. I am wondering if the Moderators are ever monitored themselves? There seems to be a lot of unhappy people with Quora. And I'm sure the moderators are saying 'If you are so unhappy, why are you trying to get re-instated?' It is because Quora is a great way for people to share and interact which is what I presume Quora is meant to be, is it not? If RAN CORRECTLY, there would be far less bans and more happy customers with far less complaints on the BBB! There just doesn't seem to be any consistency in the moderation of Quora. Permanent bans should be only for the MOST egregious of infractions. Not for someone that makes a mistake and violates a guideline or someone who 'got caught up in the heat of the moment' as in politics. I never used profanity or anything of real 'shock value.' I question WHY I was banned and WHY I have not 'served my sentence?' Their comeback is always to file an appeal. When you do, the answer is always the same WITH NO EXPLANATION. We deserve to know EXACTLY why we were PERMANENTLY banned and why it was so foul that we didn't just get a 2 week ban or whatever. I don't see how they can keep up like this. There are GOOD people that have a lot to contribute but have never been given any leniency to speak of. I am asking Quora to re-instate my membership and to explain to me EXACTLY why if not. I would like a telephone call in that case. Not a robotic reply. Thanks.

  Business Response

  Date: 11/06/2023

  Dear user,
  
  Thank you for bringing this to our attention.
  
  If you account got banned, unfortunately is because the system determined that it's in violation of our terms of service. Accordingly, this account and its contents have been disabled.
  
  
  Regards,

• Initial Complaint

  Date:10/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My quora user profile which is connected via my ****** account login has been hacked through my interactions with quora.com on my browser. This is evident from the interactions via questions and messages which records you may find by browsing through my quora profile.It also has given me the impression that alot of my interactions on the site seems artificial and manufactured. The experience of being bullied by random quarans and a questions for you feed that is hostile, targetted, and personal makes it clear that it was someone I know. An ex. That's how I'm certain I'm being stalked and that through the interaction of questions, she is stalking and has gotten many other quoran's to believe I'm targetable.Possibly my acct link was shared on some space which identifies trolls, narcissists, *** offenders etc... The harrassment is getting to me, and my posts are becoming very hostile. Please review my account. I give you investigative authority. Name and login email as provided. Another indicator the hacker uses, is to either Create profiles with answers that offer to be messages to me. Also quora digest emails and the featured q n a are means of harassing communicative messages.My followers and following list is also often filled in with accounts that have content meant to be messages for me. I've already sent emails but I believe my ****** account has been exposed from probably xss or phishing long via Quora. Please do something to reverse or delete any malicious code running in links or urls pertaining my activity. Or do let me know if there are ways for me to safeguard myself on my end or if I'm being redirected out of your protected servers. My experience is similar both via browser and app. I've already changed passwords many many times and when I login to Quora, the hacker gains access again. I feel there are posts that are slandering and smearing me. Or at least encouraging people to harrass me with inappropriate or irrelevant troll questions.tq

  Business Response

  Date: 10/24/2023

  Hi There,

  Thanks for writing in.

  We gladly can help you with your issue. Could you please submit a request through ***********************************************************.

  If you have any other supportive contact form number, I will be glad to be looking into it.

  Once we receive the request, we will be glad to help you.

  Best,

  Antonio

  Product Support.

• Initial Complaint

  Date:08/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new advertiser with Quora who had my ads account ***************** suspended in August 2023 for a policy violation. Since then, I have made every effort to work with Quora Ads support team to have my account reinstated.Specifically, I have done all the steps they asked me:Removed all ads that were in violation of policies Provided a sample compliant ad per Quora's request Sent multiple follow-up emails to my contact ****** and the general ads support email Despite my diligent attempts over the past 7 days, there is no response of appeal request.I am seeking the BBB's assistance in getting a response from Quora on reinstating my account. As I have shown, I have done everything asked of me to comply with their policies moving forward.I am more than willing to comply with any requirements they have to allow me to advertise again. I simply need a response and a path forward. Thank you for your assistance.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ONE question on Quora so I had to sign up for this free service and I never got an answer so I immediately canceled 5 minutes on that very day.After my rent payment wouldn't go through I found out they charged me almost $50.00!!! There's no phone number to call so I tried sending them messages with no response. Including the emails they sent and they came back stating "No address found "

  Business Response

  Date: 08/09/2023

  Hello there,
  
  Thank you for reaching out.
  
  Per your request, we have cancelled and refunded your Quora+ subscription. You should see the refund reflected on your bank statement within **** business days.
  
  We hope to see you back as a Quora+ subscriber again!
  
  If you have any other questions or concerns, please let us know.
  
  Sincerely,

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have a date of transaction because I don't know when I would have gone to their website. If I did go to their site it would have been in error. I did not apply for membership as they stated in an email which I will copy and paste. I will not click on the link to the *********** which could be a virus.Email as follows: Were writing to let you know that Quora is updating its Terms of Service and Privacy Policy. The key changes include:Terms of Service. We've updated our Terms of Service to be easier to read and include updated information on our current products and features, our platform policies, and how to manage your settings. We also have made updates to our arbitration provisions, including new rules for where there are multiple similar claims.Privacy Policy. Our updated Privacy Policy has the most recent information about how we collect, use, store, transfer, and otherwise process your personal data. Weve also updated the policy with clearer language and formatting to make it easier to understand and included additional disclosures required by new privacy laws. This update includes information about your new privacy choices, including the ability to opt out of having your data used for LLM training, and depending on your location, the ability to not have your data used for targeted advertising.You can read the fully updated Terms of Service and Privacy Policy, which will take effect on August 25, 2023. By using Quora on or after that date, youll be agreeing to the updated terms and policies.Please contact us through our *********** if you have any questions.Thanks for sharing and growing the world's knowledge with us!Quora This email was sent by Quora (****************************************************************************).You are receiving this email because you are registered on Quora.com with this email address, and this is a necessary legal or administrative message to our users.*************************************

  Business Response

  Date: 08/14/2023

  Hi there,

  Thank you for reaching out. Please confirm which of the following actions you wish to take related to your Quora account:
   
  "Unsubscribe me from Quora's email notifications" (Please note: we may still send you transactional emails about your account or any services you have requested or received from us. To learn more about email and notification settings, please visit: ********************************************************************-How-do-I-control-notifications-and-emails-from-Quora.)
  "Delete my Quora account" (You can also visit ********************************************************************-How-do-I-delete-my-Quora-account to learn more about the account deletion process.)
  "I would like to exercise my right to opt out" (Please specify which provision from our Terms you wish to opt out of in your reply.)
  
  Once we receive the above information, we will continue reviewing your request.
  
  Regards,

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested Quora delete my Ads account as well as payment information and the customer support rep told me they couldn't delete my ads and profile accounts.I was also charged for ad spend and my campaigns were never active since my account was suspended at the creation of my campaigns. I don't believe the data on their dashboard.Please delete all of my Quora accounts (profile, credit card, and ads account) and refund me the $1.39.

  Business Response

  Date: 08/11/2023

  Hello Queen,

  If you wish to delete your Quora profile and account, you may do so by following the instructions listed here: ********************************************************************-How-do-I-delete-my-Quora-account.

  If you need assistance with deleting your account, you can submit a request via our Contact form: ***************************************************************************************.

  With regard to your Ads account (including payment details), please note that we cannot delete this as we have a legitimate business need for this information. As mentioned in our Privacy Policy (which can be found at: **************************************************):

  "Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to maintain business records for audit purposes, comply with record retention requirements under the law, and defend or bring any existing or potential legal claims."

  Thank you for your understanding.

  Regards,

  Quora Support

   

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20399379
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/16/2023

  Hello Queen,
  
  Thanks for replying back!
  
  At the moment we can not determine which action should we take. Could you please let us know what issue are you facing or which action should we take?
  
  Looking forward to hearing from you.
  
  Kind regards,

  Customer Answer

  Date: 08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Quora deleted my account and profile. I received an email confirmation.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/11/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my account was banned for no reason. And then they accuse me of harassing people which is false. This is insane. I want quora to unban my account as i did nothing wrong

  Business Response

  Date: 07/12/2023

  Hello,

  Your account was banned due to repeated violations of our policy on Deceptive Activity (*******************************************************************************************************************), which states:

  "The use of multiple accounts to fake or manipulate engagement, engage in targeted user/content reporting, or to bypass or evade enforcement actions is not permitted."

  Unfortunately, this decision is final.

  Sincerely,

  Quora Support

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20307301
  
  I am rejecting this response because: i never harassed anyone. You can clearly look at my edit log and see that. This is ridiculous. There were people who harassed me and you guys allowed it. 
  
  Sincerely,
  
  ***** **********