Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 21 May 2023, I posted an answer on Quora regarding the government corruption the Durham report of 12 May 2023 exposes at ****************************************************************************************************************************************************************************************************** That same day, a Quora user posted a comment to that answer that attacked my concerns. I responded to that attack with further evidence of my concerns. Just a few minutes later, I received an email from Quora Moderation claimed my comment that had the further evidence was "spam" and had been deleted. I immediately filed an appeal with Quora but have been ignored. I've uploaded here screenshots of the full answer I posted, including the comment Quora Moderation deleted, and of the appeal I filed.

  Business Response

  Date: 05/24/2023

  Hello,

  Sorry to hear about your experience. If you already appealed the decision made by Quora Moderation, you typically cannot appeal again. However, if you haven't already submitted an appeal via our contact form, you may do so here: *********************************************************************************.

  If you'd like to review our platform policies, please visit **************************************************************************************.

  Sincerely,

  Quora Support

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20089386
  
  I am rejecting this response because: I did receive back a response from Quora Support regarding the appeal that stated: "We are very sorry for this experience. Your content was mistakenly removed as a violation of our platform policy, but it is now reinstated."  I then checked my feed and found intact the comment I posted that had been deleted by Quora Moderation.  However, that comment still wasn't showing up on my answer so I again posted it, only to have Quora Moderation again delete it, as well as the first comment I had posted that had been deleted and then restored.  This appears to be a bug in the automated Quora Moderation program and I'm requesting that bug be fixed.  I responded to the email I had received from Quora Support and reported this problem but, so far, they've not responded.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $199 on May 18th by Quora for a trial use of their AI application: ***. I canceled during my trial period because I didn't find the app useful, but still was charged. Since then, I have made several attempts to contact both Quora and ***...I even emailed the *** on Linkedin, and not one has responded to any of my messages requesting a refund. I would like for this matter to be resolved immediately.

  Business Response

  Date: 06/02/2023

  Hello *******,

  Our support team did see your cancellation/refund request, and responded to you on May 22nd. We informed you that your *** subscription has been cancelled, and your purchase refunded.

  Please check your Gmail inbox for our response.

  Best regards,

  *** Support Team

• Initial Complaint

  Date:05/01/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A user called Lemonhead has been bullying and doxing me and many others for months. Quora has done nothing. ********* is now impersonating me with a new account that is linked to her spaces. This user has threatened my life, stated she hopes I lose my battle with breast cancer. She's relentlessly attacking me, posting libelous statements. Quora has been notified by multiple people and they still won't enforce their own rules. This user is dangerous and she needs to be banned permanently. I've had to report her to the police, make an identity theft report with the *** because she's posted my address and social security number. I demand Quora bans this user. Their refusal to enforce their own rules has made them an accomplice to her crimes. They have been asked repeatedly to review the account as there's a long history of bullying by this user. It's all been ignored. Someone is going to get hurt if something isn't done. This user has contacted real world people I know. She's using Quora to as her platform to ruin people's lives. I'll take this to the press. Things like this destroy lives and Quora allows it to continue.

• Initial Complaint

  Date:04/28/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Appeal on year Mar 2020 and banned from quora for freedom of expression regarding trade union rights ===========================Reason for banning in quora is the ultimate comedy and unethical ===============================================================Hi, The first reason provided is multiple accounts from Quora admin ***************************** but **** says difference reasons as set of rules for violation. which is right?Now I'm evidencing a set of reasons below. Please share the reason for communication gap. Please provide proofs and evidences for the initial reason and final reason with matching evidence from ***************************** Thanks *********. A ====================================================Those who are telling rules has to justify what are the multiple accounts but the originial reason is quora ********* BJP bias and Brahmmin bias in ****** circle moderators ===========================================Quora Admin Selva (********************************) has removed NDLF related layoff awreness posts from quora despite 1 million page views because of questions on BJP bias and question on quora's confusing/Self centered Quora policies.Using own blogs with reference is a confusing policy in the name of copyright and Piagarism policy Thanks,*******************A =====Response from quora is as follows on Mar 26, 2020, 5:28?AM to me ================================Your request (******) has been updated. To add additional comments, reply to this email.**** (Quora)Mar 25, 4:58 PM PDT Hi *********,Thank you for contacting ** regarding your ****************************** believes that all members of the community should make an effort to contribute helpful content to the community and, ultimately, make the site a better resource for all.The following are some of the reasons for which we will ban an account:They vandalize content on the site that is editable by everyone, including questions (****************************************************************************************************) and answer summaries.They engage in one or more actions which violate the Be Nice, Be Respectful policy (***********************************************************************************************). These actions may relate to questions, answers, or comments.They post a significant number of questions (**********************************************************************************************************************************************************), answers (****************************************************************************************************), and/or comments that aren't helpful.They repeatedly violate Quora policies (*****************************************************************************************************) and/or do not change their behavior after receiving a content warning.The account is linked to suspicious and/or malicious activity.After reviewing your activity on Quora, we've determined that you violated one or more of the reasons stated above. Unfortunately, the ban on your account will not be overturned. This decision is final, and you will no longer be able to use Quora.If you have any other questions, feel free to contact **.Sincerely,Mark User Support ********************** ==========On Tue, Mar 24, 2020 at 2:05 PM Quora <*******************************************> wrote:Quora Quora Moderation banned you from Quora.Quora Moderation banned you from Quora for this reason:Multiple accounts are not allowed on Quora.

  Business Response

  Date: 04/28/2023

  Hello,

  If you wish to appeal your account ban, please use the following contact form: *********************************************************************************

  Thank you for your understanding.

  Sincerely,

  Quora Support

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19992967
  
  I am rejecting this response because:

  1) quora admin has provided ambiguous double standard reasons for account ban on Mar 2020

  On Mon, Jan 20, 2020 at 3:42 AM Quora <********************************> wrote that the request (******) from ********** that plagiarism applies to own blog contents itself which is really unfair

  In the ban from Quora admin during moderation, ***************************** has quoted multiple accounts as reason.  

  Prolonged 1.3 years silence from Quora with no repsonse is not a fair way! 
  
  
  Reason for banning in quora is the ultimate comedy
  
  ============================================
  Those who are telling rules has to justify what are the multiple accounts but the originial reason is quora ********* BJP bias
  and Brahmmin bias
  ===========================================
  Quora Admin Selva (********************************) has removed NDLF related layoff awreness posts from quora despite 1 million page views because of questions on BJP bias and question on quora's confusing/Self centered Quora policies.
  Using own blogs with reference is a confusing policy in the name of copyright and Piagarism policy

  Currently Quora is responding to apply for account ban appeal which is not the real rootcause for this issue.
  

  Sincerely,
  

  
  *************************************

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************************************************************************************************************************************************** Account is a minor account *************************** and made at school and ***** did not have permission. ***** used the school email *********************** and forgot password to Quora. So the password can't be reset because of email restrictions at school.Quora won't assist me the mother. They have our permission to delete the account period! Or let us by using ****************** email. It's ridiculous and the account was made by a 5th grader

  Business Response

  Date: 03/24/2023

  Thank you for bringing this to our attention. We've responded to your deletion request in support ticket 1741008.

  If you need help with anything else, please reach out to us via our contact page: ***********************************************************

  Best regards,

  Quora Support

  Customer Answer

  Date: 03/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ask a lot of questions on quora.com and most of it gives me a not professional advice with rude answers they give instead of helping. I need to know where to get professional advice to any question I do not want a lawyer and justanswer.com has bad reviews. The people that answer my questions are uneducated.

  Business Response

  Date: 02/20/2023

  Hi *****,
  
  We're sorry to hear about your experience. Could you please provide further clarification including the links to the Quora content you're referring to? You can do this by raising a new request here: ***********************************************************.

  Once we've more details, we'll be happy to assist you further.

  Thanks,

  Quora Support Team

• Initial Complaint

  Date:02/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just learned that Quora is using a plagiarist tool to fill its website with content. The tool being used was made by a company that is violating intellectual property rights on a nationwide (and global) scale: OpenAI (openai.com). OpenAI provides software named "ChatGTP," which is software that generates text as though a human wrote the text. It was built with data from the Common Crawl dataset, a conglomerate of stolen copyrighted articles, internet posts, web pages, and books scraped from 60 million domains over a period of 12 years. TechCrunch reports this data includes copyrighted material from **** The New *********** Reddit, the full text of online books, and more. So anyone who ever published anything on Internet anywhere, therefore, has had pieces of their content illegally collected, distributed, and sold to people using GTP-based writing tools. The ************* **************** recently ruled that non-human expression is ineligible for copyright protection. So for those who wish to simply copy and paste the text with this GPT thing, this new ruling means everything they generate with GPT becomes public domain material. So this company is basically taking copyrighted material and putting it into the public domain.OpenAI additionally serves a global audience. That means the company is selling ******** intellectual property and citizen PII to foreigners and foreign governments.

• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not want this membership period, i have had free access to another one for quite some time! please refund me my $47.88 or i will go to my bank!!!

  Business Response

  Date: 02/20/2023

  Hi ******,

  Thanks for raising the concern.

  Upon checking with your email address, we see that we have already cancelled and refunded your Quora+ subscription associated with email address ******************************.

  If you haven't received it yet, please contact your bank for further assistance. Please don't hesitate to reach out if you've any further questions/concerns.

  Thanks,

  Quora Support Team

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:01/21/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quora.com is a website where people can ask questions and create spaces that pertain to a variety of topic and issues. I have noticed that people have been asking RACIALLY SENSITIVE questions and *************** that some people use to just "blast away" at certain races (ethnicities) - doing nothing but STEREOTYPING people - making PREJUDICIAL JUDGMENTS about people based on race (ethnicity). It's bad enough that racism exists in the world, but there is absolutely no excuse for allowing people to get on social media and "blast" EVERY MEMBER of a particular race (ethnicity) just because they have had bad experiences with SOME of the members of that race (ethnicity). Here is an EXAMPLE of a Quora space where people ask those racially sensitive questions and stereotype EVERY MEMBER of a particular race: ************************************************

  Business Response

  Date: 01/25/2023

  Hi *******,
  
  Thank you for bringing this to our attention. We will investigate the reported Space to determine whether it's in violation of our policies and take necessary action accordingly.
  
  If you come across other content that you believe is objectionable, we suggest you either report or downvote the content within the product.
  
  You can report questions, answers, comments, and messages by clicking on the 'more' menu located next to the content (e.g., the "..." option), selecting "Report", and then choosing the appropriate reporting option. Our moderation team will then review the reported content and take action based on our policies and guidelines.
  
  Sincerely,
  Quora Support

  Customer Answer

  Date: 01/27/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This has been an ongoing problem, and as soon as you all investigate that Space and take appropriate action, OTHER members of that Space (and other Spaces) will come along and "blast" EVERY MEMBER of a particular ethnicity over time. It is not possible for a Space to be created that contains a word in it's name that makes reference to an ethnicity (such as "white" or "black") without members of that Space STEREOTYPING EVERY MEMBER OF A PARTICULAR ETHNICITY. It's just something that's GOING TO HAPPEN - PERIOD! So what I would like for you all to do is to SHUT DOWN every Quora Space that contains a word in it's name that makes reference to an ethnicity (such as "white" or "black") and to implement a NEW policy prohibiting the creation of a Space that contains a word in it's name that makes reference to an ethnicity (such as "white" or "black"). That is the ONLY way in which the racial stereotyping will finally STOP - for GOOD! Is that a REASONABLE request? Will you all be able to fulfill that request?

• Initial Complaint

  Date:12/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a Quora account with an attached Stripe express account. Entered my banking info on Stripe express account. Now there is no way to delete banking info nor to delete Stripe express account. Stripe keep telling me that Quora have to detach the stripe account and Quora keep telling that the account is disconnected but when I log back into the Stripe account my banking info is still there. ****** says they can't delete express accounts! I need my personal information OFF of QUORA AND STRIPE, BOTH ACCOUNTS DELETED! I'm getting nowhere with them. Getting the run-around. PLEASS HELP!

  Business Response

  Date: 12/22/2022

  Hi ******,
  
  Thank you for your patience.
  
  We have already responded and resolved your Stripe issue in ticket 1641937.
  
  If you wish to delete your Quora account, you can follow the instructions provided here: ********************************************************************
  
  If you're having trouble following the above instructions, or want us to assist you with account deletion, please respond back to the ticket 1641937.
  
  Thanks,
  Quora Support

  Customer Answer

  Date: 12/24/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  The Stripe account was finally deleted.