Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,051 total complaints in the last 3 years.
3,263 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. Google has been overriding my personal settings on my device when using **********************/Android Car Play.2. Google has interlinked my work and personal accounts against my wishes which in turn makes it extremely hard to write work emails since many aren't in my personal contacts. This is an invasion of privacy.3. Now Google wants me to verify my account using my husband's cell phone instead of usually my own personal device. They are also preventing me from calling my device through 2 step verification. My husband and I can spend 12+ hrs apart each day, he isn't tech savvy, and he is hard of hearing which means Google is essentially denying me access to my account.
Business Response
Date: 05/24/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

Thanks,
BBB Core Team
Initial Complaint
Date:05/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the beginning of May I opened a Google Ad account to advertise products from my *********** store. I was unable to add any products to the Google Ad platform so I called support. After an hour on the phone the agent informed me that she could not solve the problem and a higher level support agent would call me to help. No one called. When I noticed Google charged my Credit Card for "Ad Clicks" I attempted to contact them again. They do not give telephone support for billing anymore, so I emailed them explaining that the campaign they are charging for clicks is not active, it is not even active on their platform. Furthermore I was unable to add any products to Google Ads so the "clicks" they charged me for were fraudulent. The denied refunding me the money and completely avoided investigating the underlying cause of why I was being charged for an inactive ad campaign to begin with. I was offered a $100 Ad credit to my account which I refused and demanded the remove my card and close my account. I have not received a response. So I closed my ad account and removed my payment information. I am requesting Google refund me the $172.03 for fraudulent charges for a service that never happened (No products + No Campaign = No Clicks) and refusing the debt balance that Google is reporting that I currently owe them.
Business Response
Date: 05/24/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Ads team directly, please contact us via this page: *******************************************google-ads/gethelp

Thanks,
BBB Core team
Initial Complaint
Date:05/22/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For years I have used Google for many categories. I have had a Google phone and relied on Android Auto on my vehicles head unit to map me safely where I need to go as well as safely answering phone calls and texts while I'm driving. This is very important as I soley drive for work.Well as of today 5/22 Google is now forcing Android Auto updates. Don't update, it renders your Android Auto completely useless. Unusable entirely, it won't even boot. Many times already I've tried contacting Google customer service because there has been a warning message about updating and to no avail - No response to emails and I have never once talked to anybody about this issue. The automated system hangs up on me every time! I can't even express the issue I'm having! How ridiculous to be hiding your customer support like that, it's like theres ZERO CUSTOMER SUPPORT AT ALL! WOW. Now this is a bit of a custom and old head unit setup, once I update Android Auto it the entire thing becomes *********** I don't want to hear "solutions" of me spending money to solve this problem. Google needs to stop backing it's customer base into corners and forcing these things on them. This is ridiculous and absolutely not okay. If I am to pay money to have to upgrade this system just simply to make it useable again, I'm paying money to leave Google for good.
Business Response
Date: 05/22/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

Thanks,
BBB Core Team
Customer Answer
Date: 05/23/2025

Complaint: 23366029

I am rejecting this response because:
This is a generic response and not a solution to the problem that I'm having in any way especially considering I stated that I'm having an issue with the customer service lacking response or solution.

Sincerely,

****** ********
Business Response
Date: 06/02/2025
Dear ******,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and disruption you've faced with Android Auto; we understand how crucial it is for your daily driving.
We have noted your concerns about recent updates and the support process, and your feedback is important as we work to improve our services.
To help us understand your specific situation better and explore any potential options, could you please provide more information using the template here.
Please grant us permission to contact you directly via the email address provided to the BBB, and we will gladly offer further assistance.
We value you as a long-time Google user and want to find a way to make things right and ensure you can continue to use our services effectively for your work.

Thanks,
The Android Auto team
Initial Complaint
Date:05/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/20 1:22pm I was paid $176 on to the app I started to withdraw it to my bank but canceled the withdrawal and the money went back onto my account like it should have and then I added $20 for my cash app to the account which should have brought it to $196 Once I added the $20 to my account the $160 disappeared and there's no record of where it went it's just gone now there's only $36 in my account and I don't know where the other money is it doesn't have any record of it
Business Response
Date: 05/28/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp

Thanks,
BBB Core Team
Initial Complaint
Date:05/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a formal complaint against *********** (a Google/******** subsidiary) for its failure to act on numerous, detailed abuse reports submitted via official channels.Over the few years, I have repeatedly flagged content posted by the creator @turtleboylive (channel: Turtleboy Daily News) for violating ****************** Guidelines. The videos include:Harassment and cyberbullying of private citizens Doxxing (exposing personal/private information)False and defamatory claims Unauthorized use of court recordings and copyrighted materials Incitement of online and offline harassment Defamation of local businesses and families Despite submitting reports with links, timestamps, and emailed evidence, including direct emails to Google/YouTube from ***************** no meaningful action has been taken. Harmful videos remain public, exposing victims (including myself and my son) to continued abuse.Sample Reported Violations:Episode 246 26:00 Episode 306 1:32:10 Episode 433 47:00 Court Audio ******* Restraining Order Hearing D&E Pizza Defamation ************* Short, Harassment of ******** ****** Many of these contain personal names, images, addresses, and false baseless criminal allegations.Requested Action:Formal investigation into YouTubes inaction Written acknowledgment of reports filed under ***************** Review and reform of enforcement practices Removal/demonetization of violating videos Transparency in how ******* applies its ****************** must uphold its own policies and protect users from targeted ************* has neglected to protect its viewers and users and seems to protect a criminally charged based platform and in my opinion it is because of the size of the creator Turtleboy Live viewers instead of protecting the innocent people targeted by this content creator. I emailed ******* a 92 page document with court orders and Even that information had been neglected by *******.
Business Response
Date: 05/22/2025

Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
Google Support Team

Customer Answer
Date: 05/22/2025
I am rejecting this response because the ******* Team has ignored my complaints I had sent by email address **************************.
I am writing to express my profound disappointment and alarm regarding your repeated failure to address my serious complaints about the @turtleboylive account on your platform. For several years, I have diligently followed your reporting channels, submitting numerous complaints and a comprehensive 92-page report detailing egregious violations including:
* Danger towards children
* Threats and violence
* Criminal harassment
* Harm to protected groups
Despite providing extensive evidence, my concerns have been consistently met with automated responses or complete silence, effectively ignoring the very real harm being perpetrated. This inaction is unacceptable, especially given the gravity of issues like child endangerment and threats of violence.
I am not asking for a typical review; I am asking for a complete and thorough investigation into the @turtleboylive ******* account. I expected a human review of the evidence I have provided and for appropriate remedies to be implemented to stop these severe violations.
I urge you to take this matter seriously and provide a substantive response and resolution.
What is happening with the @turtleboylive channel has been purely criminal and abusive towards the ******* community.

Sincerely,
****** St.******
Business Response
Date: 05/31/2025
Hi ******,
Thanks for raising this to our team. I'm sorry to hear that you feel your reports regarding the channel @turtleboylive have consistently been met with automated responses or complete silence. A Support Specialist from the ******* team will reach out to you within 2448 hours to assist you further with this issue. We look forward to resolving this case.
Regards,
The ******* Team
Customer Answer
Date: 06/06/2025

Complaint: 23364460

I am rejecting this response because:

Sincerely,

****** St.******
I am continuously writing with deep concern, emotional exhaustion, and an urgent plea for help.
Despite multiple reports, detailed documentation, and repeated outreachincluding a recent 92-page report I personally submittedthere seems to be no meaningful action taken by ******* regarding the channel @Turtleboy Live. The most recent email I received gave me hope by stating I would receive direct assistance, only to contradict itself by claiming that my situation is not something they handle. This has left me feeling dismissed, rejected, and further traumatized.
This is not a matter of simply "disliking" a creators content. This is about extreme harassment, graphic threats, doxing, and incitement of violenceall broadcast through @Turtleboy Live's channel. His videos are not just inflammatory; they are blatantly dangerous. They feature him mocking victims, spreading lies that have led to real-life retaliation, and encouraging his followers to stalk, harass, and endanger people he targets.
Many of the videos in question are so violent and abusive that theyve led to the creators own arrestnot once, but repeatedly. Despite this, the content remains live. I included clips in my report where he:
Encourages followers to engage in coordinated harassment

Laughs while exposing private addresses and phone numbers (including mine)

Makes degrading, graphic remarks about women, Black People with the * word, and LGBTQ, and many other individuals.

Told a teenager, live on air, to end their life

Promoted dangerous conspiracy theories that have incited real-world retaliation

There are currently 43 known victims who have come forward, many of whom have reported their own trauma, threats, and mental health deterioration because of this channels ongoing abuse. I can speak personally when I say: I came dangerously close to taking my own life because of the harassment I endured after being targeted by this creator. The effects are not theoretical. They are deeply human, deeply painful, and entirely avoidableif only ******* would act.
All we are asking is for ******* to uphold its own Community Guidelinesthe same rules every user agrees to when joining your platform. It is unfathomable to us that such violent, harassing, and criminal content is allowed to stay live, while victims like myself are told theres nothing to be done.
I am urgently requesting a live conversation with a real person who can meaningfully engage with this matter. I can be reached directly at **************. I am not trying to cause conflict; I am trying to prevent further harm. If ******* continues to ignore the evidenceevidence that has already been sentit will force our hands toward legal action through the Court. I truly hope it doesnt come to that.
But if the question is whether someone will have to die before this is taken seriously, and I truly fear that is coming sooner than later, the answer will come too late.
All prior correspondence and reports will be preserved for any future proceedings.
With sincere urgency and heartbreak,
****** *. St. ******
Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to cancel an order renewal for Nest aware for three full years now. I was initially being charged $50 a year now Im being charged $80 a year, for a service that I nolonger need or require. Ive attempted to cancel it through Google the parent company of nest, and they have given me the runaround, advising me to reach out to nest aware directly, despite the fact that nest aware has no physical footprint. This auto renewal over the course of multiple years three even four years Ive lost track, but I cannot believe that this is even remotely permissible within the current regulatory framework. This is effing Google. And they are getting away with shrinking shrugging off any type of responsibility for the subscriptions that they inherited when they purchased a company like nest labs and pretending like the ongoing renewal costs for those subscriptions (which have been raised in the interim from $50 a year to $80 a year by the way) have absolutely nothing to do with them. This is ridiculous and predatory behavio5. buyer beware!
Business Response
Date: 05/22/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Nest team directly, please contact us via this page: *******************************************googlenest/gethelp

Thanks,
BBB Core Team
Initial Complaint
Date:05/22/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google Fi ran a promotion of 50% off for 24 months, with a deadline 3/14/2025. Because of this promotion, I ordered four lines on 3/13/2025. Two of my phones support e***, so I activated them right away. However, the other two lines do not support e***, I couldnt activate them without *** cards. Google sent me the *** cards a few days later. I activated the other two lines as soon as I received the *** cards on 3/20/2025. Later, I found out that Google only honored the discount for two lines. I called the customer service on 5/15. The representative acknowledged that since I bought the *** cards before the deadline, they could reapply the discount for the other two lines. The representative promised to call me back the second day and confirm. I waited four days, but didnt receive any response.I called Google again on 5/20. The representative couldnt find our previous communication, but helped to escalated this to their Promotions Team. While the Promotions Team did respond very quickly, I was very disappointed that they decided not to honor the promotion. After back and forth email communication, they explained that On the case of your 2 members, they "Joined" Google Fi or created their accounts outside the promotion's active period. Having to purchase and invite your members during your Google Fi order is totally a different process since the members invited need to respond to the invitation in a browser or the Google Fi app to create their accounts. How could I join without the *** cards or phone numbers? It was mentioned nowhere in the promotion that joining Fi doesnt need the *** cards. It was not explained during the purchase process, either. The advertising from Google intentionally mislead the customers. Its a shame a giant company like Google cheating customers like this. All I wanted is for them to honor the simple discount for my other two lines. My Google case ID # is [***************].
Business Response
Date: 05/22/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 05/22/2025

Complaint: 23363044

I am rejecting this response because:
Google didn't try to resolve the issue at all. Instead, Google pointed me to their support website. I called the phone number given again. Same response. It is ridiculous for a big company like Google to treat customers like this.

Sincerely,

**** *****
Business Response
Date: 06/04/2025
Hello BBB Team,

We thank the customer for providing us with this information. We see that the customer is currently in contact with one of our agents through case# 4-8467000039080.

We ask that the BBB close this complaint as we have been working with the user towards a resolution.

Customer Answer
Date: 06/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you very much for your help. I feel lucky to live this country!

Sincerely,

**** *****
Initial Complaint
Date:05/21/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/20/2025, I ordered 2 Google play gift cards for 100 dollars from ******, located at *********************************************. When I redeemed the Google Play gift cards later today, they went through and the funds were added to my wallet. However, once I tried spending the funds on Genshin Impact, Google Play only allowed me to spend $15. When I tried spending $100 more, it informed me that there had been an error and the transaction had failed, then instructed me to fill out a form, providing 0 reasons as to why said transaction had failed. I was unable to make any other transactions from that point on.After I filled out the form, google customer support came back to me reporting "inconsistencies" with my account that have made it unable for me to spend my google play wallet funds. Google play still provided 0 information as to what these inconsistencies were, and now I am unable to spend any of my Google Play Wallet funds with no solution as to how I can fix this. I cannot return the gift cards either as I already redeemed them.
Business Response
Date: 05/22/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 05/22/2025

Better Business Bureau:

The case ID for this I was given is 7-9221000039521. My Google play account email is ***************************.

Sincerely,

**** ***
Initial Complaint
Date:05/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in Googles Pixel trade-in program, trading in my Pixel 7 in April 2025 when purchasing a new Pixel phone. On April 18, I received a notification that my trade-in payment had failed due to my debit card being temporarily locked. I immediately unlocked the card and contacted Google to confirm the issue was resolved the same ****** my surprise, I was informed that because of the failed payment, Google's system requires a 60-day wait period from the date the card was unlocked before the payment can be reissued. This policy was never communicated during the trade-in process. The delay was not caused by any inaction on my part, yet I am being penalized by a rigid and opaque ********* has now been more than 30 days since my card was unlocked, and I have not received any payment, update, or assurance that my refund is being processed. I have contacted Google Support multiple times and was told, essentially, that nothing can be done because the system is set up that way. This is an unacceptable customer experience, especially from a company of Googles stature.Desired Resolution:I am requesting the immediate reissuance of my trade-in payment and a formal explanation for the delay. I also urge Google to review and revise this policy to ensure it does not penalize customers for resolved issues outside their ************ ID: ***************
Business Response
Date: 05/22/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

To get in touch with our Google Store team directly regarding any existing orders, please contact us via this page: *******************************************store/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 05/22/2025

Complaint: 23362745

I am rejecting this response because: I had contacted the customer support team directly before now and the same scripted information was given to me. I was told I have to wait for the period of 60 days for my refund. It's more than 30 days now with no information or payment to my card.

Sincerely,

****** *****
Business Response
Date: 05/29/2025
Hi Team,
Thank you for bringing this to our attention. Well be reaching out to the customer on the Case ID: ***************.
We'll do our best and work towards taking the right course of action to provide a better Google Support experience to the customer, and we'll also keep you posted on the case closure.
Thanks,
Google Support Team
Customer Answer
Date: 06/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This all started after a domestic trip from ** to ** for a family wedding. I would constantly lose service (figured it was normal) until something happened with my messages, namely the ability to send and receive picture messages which is a basic function. It has now been five days of "chatting", emails, and calls - only to be repeatedly ignored. The second ****** I contacted had me trouble shoot for an hour, only to make my situation worse by removing me from ANY group with an iPhone and unable to rekindle any chat. I have been BEGGING for someone to help me FIX my phone, and if they can't to please replace it as it is clearly malfunctioning (and made worse by the support staff). I was given the option to purchase a new phone from my warranty. My phone was never dropped or submerged. All I did was go to ********** and talk to Google, and I have a phone that effectively makes it harder if not impossible to communicate with my family in addition to my two jobs. Please help me.
Business Response
Date: 05/22/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Pixel team directly, please contact us via this page: *******************************************pixelphone/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 05/22/2025

Complaint: 23362368

I am rejecting this response because:
It is directing me to a general help page, as I have already gone through with unsatisfactory results many times, rather than allowing me a time to speak with a supervisor over the phone.
Sincerely,

****** *******
Business Response
Date: 05/31/2025
Hello BBB Team,

We thank the customer for providing us with this information. We see that the customer is currently in contact with one of our agents through case ticket # 9-4315000039269.

We ask that the BBB close this complaint as we have been working with the user towards a resolution.

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Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

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