Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,043 total complaints in the last 3 years.
3,260 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am requesting a full refund of ?********* KRW (~$1,500 USD) for in-app purchases made between April 23 and May 4, 2025, in a mobile game titled Will of Sailing on Google Play.The app uses unauthorized characters from the Japanese animation ONE PIECE, which violates copyright laws. I provided Google with over 50 transaction IDs, screenshots, and proof that the developer did not respond within the required 3 business days. I also filed a formal complaint with the ********************* (**********).Despite the overwhelming evidence and legal concerns, Google delayed my case for over a week, then ultimately denied the refund without a valid reason. I believe this is unethical and violates both consumer and copyright protection guidelines.I am requesting BBB to help escalate this and request Google to issue a full refund.
Business Response
Date: 05/17/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 05/18/2025

Complaint: 23343128

I am rejecting this response because:

Sincerely,

*** ***** ***
I am rejecting the business response because it fails to address the specific issue of copyright infringement and the unreasonable denial of a refund.

I submitted detailed documentation, including over 50 transaction IDs, screenshots of the infringing content, and evidence of developer non-response. Google has not taken any meaningful action and continues to redirect me to automated systems that have already failed to resolve the matter.

I have already escalated this issue to the ********************* (**********), and this case has remained unresolved for weeks.

I respectfully request BBB to escalate this further and ensure Google takes accountability for mishandling a serious consumer protection and intellectual property issue.
Business Response
Date: 05/26/2025

Hi Team,
Thank you for reaching out to Google Support.
We understand that the user did like to receive a refund because the app uses unauthorized characters from the Japanese animation ONE PIECE, which violates copyright laws.
Following a thorough investigation using our internal tools and available resources, we wont be able to grant the refund request. This decision aligns with Google's refund policies, under which the request was rejected. The user has been notified of this outcome via case ID ***************.
Furthermore, users can also report app developers who they believe are violating our policies using this form: ********************************************************************************************************
Thanks for your understanding and cooperation.
Thanks,
Amrita

Customer Answer
Date: 06/05/2025

Complaint: 23343128

I am rejecting this response because:

Sincerely,

*** ***** ***

Dear BBB,

Thank you for forwarding Google LLCs response.

I respectfully do not accept their explanation, and I would like to continue the complaint process for the following reasons:

1. Google acknowledged that the app contains unauthorized content from the copyrighted Japanese animation ONE PIECE.

Google stated they initiated an internal investigation due to this issue.

If there is a confirmed copyright violation, Google has an obligation to protect users and should not deny a refund based on policy loopholes.

2. Googles refund policy is not absolute.
According to their own Terms of Service (Section 3, July 1, 2024 version), a refund is possible in the case of defective or policy-violating content. This applies directly to my situation.

3. Google refers me to report the developer via a public form, while:

I have already done so.

It shifts the responsibility entirely onto the consumer, despite Google hosting and profiting from the unauthorized content.

4. The total purchase amount is over $1,500, and refusing a refund while acknowledging policy violations is neither reasonable nor ethical.

I request that BBB continue to mediate this complaint and request Google to re-evaluate the refund eligibility based on:

Their Terms of Service,

Confirmation of copyright violation,

Consumer protection principles.

Thank you for your support.

Sincerely,
Complaint ID: ********
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Nest Thermostat started malfunctioning and heating the house when it was supposed to be cooling. I had a tech come out and he verified it was the thermostat that was bad. I ordered a new nest thermostat that said it was compatible but the wire hookups were different. I called support for install help. They told me it wasnt compatible with my heat pump, they asked to troubleshoot my old thermostat which resulted in confirming the malfunction. She then told me that even though it was well out of warranty they would make an exception and replace my unit. Only I needed to send a copy of the invoice, I called my service place they sent me a digital copy and then I called back, he confirmed that they were submitting the exception, and put me on a long hold. He finally came back and said the exception was denied? Now I have been on the phone and largely on hold for nearly 2 hours with these folks and the customer service they offered which they offered was pulled back after asking my time and submissions of proof of service. I dont think thats right.
Business Response
Date: 05/17/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Nest team directly, please contact us via this page: *******************************************googlenest/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 05/26/2025

Complaint: 23342065

I am rejecting this response because: You obviously didnt read the complaint as it was about your support team and I included the incident number but here it is again.
3-7032000038980

Sincerely,

**** *****
Business Response
Date: 06/02/2025
Hi Team,
We appreciate you highlighting this issue. I will be reaching out to the customer to understand their support experience better and will ensure a response is provided on the BBB complaint 23342065 to address their concerns. Customer outreach will be performed and documented under case reference 5-5409000039130. Thank you.
Best Regards,

***** V
Nest DSCC ** Tech
Initial Complaint
Date:05/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Google Business Profile page for our 15 year flower shop ********* Garden" has been deleted and we have never received any notice or support . We suspect our google business profile page was deleted at least a few weeks before mothers day, normally our busiest month of the year. We started noticing a significant decline in our normal sales a few weeks before mothers day. Additonally., the deleted google business profile page wasn't discovered until the week of mothers day when we started investgating why our sales were so bad even after increasing our Google Ads advertising campain budget to the maximum. ******** Garden Florist is one of the only Florist in **** with a perfect overall 5 star review rating on its google business profile page that is over ten years old. Our perfect google business profile is essential to our business since the majority of our orders are online and phone in & we do not use order gathering services. Thank you for your time,***** & ***** ****** ******** Garden Florist
Business Response
Date: 05/17/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google My Business team directly, please contact here: *******************************************business/gethelp. Please remember to provide the email that owns or manages the *** page

Thanks,
BBB Core Team
Customer Answer
Date: 05/20/2025

Complaint: 23342002

I am rejecting this response because:
We contacted the Google Business Profile Support page several times starting with case number 3-3133000039466 on May 7th. We received the following automated message every time with no help. "HI. Thanks for contacting us about your Business Profile on Google. From the info you shared, were not sure of your exact issue, but here are solutions to the most common issues:"
Our original business profile is nowhere to be found & our business still continues to incur heavy losses without it. We still have no idea what is going with the original business profile.
Thank you for your help regarding this matter,

***** ******
Business Response
Date: 05/29/2025
Hi *****,

We hope this email finds you well!

We understand that you want to fix the concern regarding the business profile "Claire's Garden Florist", *********************************************************************************************************. We will send an email to the email address you have provided for additional information. You may refer to this case id: ***************.

If you have any questions, please let us know.

Regards,
Google Business Profile Support Team
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a phone from Google Store on 02/19/2025 with a promotion that stated I would get up to $800 toward the purchase of the phone as a credit over 24 months. I was made to open a credit account with ************** after checking my credit. After a few months I was receiving notices from ************** stating that my account was past due. I reached out to Google Fi and I was redirected to Google Store by the *** as Google Fi stated they could not help me with the promotion since it was not offered by them. After talking with ******* with Google Store, I was told that they would not honor my promotion due to an existing promotion with Google Fi reducing my bill for 6 months. No where in their stipulations did Google Store state that this would be an issue. In fact, they only stated that promotions could not be combined on the same purchase, which this phone purchase was not tied to my Google Fi account as I already had a phone set up on the account. I am asking that Google Store honor its promotion to credit me the cost of the phone or allow me to retrieve my original device back so that I can return the phone I purchased and remove the credit account opened under false pretenses.
Business Response
Date: 05/17/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 05/17/2025

Complaint: 23341956

I am rejecting this response because:
I did reach out to Google Fi first and then Google Store when I was told that the promotion was not offered by Google Fi. You have asked me to provide the case number that I have spent almost a month contesting because of the company's unwillingness to honor the stated promotion. The only case ID I could find was 6-1371000038368. This was from the copy of the the chat I started on 04/30/2025. No other communication I have made with the Google Store customer support agent I worked with contained a case ID.
Sincerely,

****** *****
Business Response
Date: 05/27/2025
Hello BBB Team,

We thank the customer for providing us with this information. We see that the customer is currently in contact with one of our agents through case ticket # 5-5337000038980.

We ask that the BBB close this complaint as we have been working with the user towards a resolution.
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1)refused to remove the page who posted my personal phone number, email and personal address on google search page.2)refused to recovery my account which used probably more than 6 years. email: ********************** 3)****************************** also associated with my ******* account: artfulelixir,which officially registered business ****************. inside the ****this email also associated with my google voice number: ************ used more than 6 years at least. The number is also can be find on court document under my name.the account has huge amount of personal documents, ID papers, uscis papers and all the personal sensitive information inside the drive storage.under the situation my phone was stolen. And I have used my personal phone number as verification code, plus the email with a shared drive link with evidence has a case filed in dc court which all shows my name and phone linked with the account. 3)I have the account password but it jumps to authenticate app which my phone was stolen by ****. i have tried more than 10 times to recovery my account but gmail showed no enough information and tried to occupied my account since 02/2025
Business Response
Date: 05/16/2025
Hi,

We apologize for any frustration the customer may be experiencing because of ********************** products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

Regards,
*****
The Google Support Team

Customer Answer
Date: 05/16/2025

Complaint: 23337803

I am rejecting this response because:
the link we have tried before multiple times to recover which the pages says no enough information to recover .
Also the page showing there were thousands of people facing the same issues by using 2factor verification through authenticator.
The authenticator app is free but the backup codes didn't work.

Not just me, clearly showing good is illegally occupying these users' Accounts.
Sincerely,

Lingling Fan
Business Response
Date: 05/24/2025
Hello,

Unfortunately, we are unable to take further action in this case. If you receive a court order against the author of the page (not Google) that finds the content on this page to be unlawful, please provide us with a copy of that order for our review using this form:**************************************************************************************************
Submit a court order to Google. We can evaluate your complaint further at that time.

Thanks
Google Search support team
Initial Complaint
Date:05/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This will be my third attempt filing a complaint with BBB against Google in urgently trying to recover my google accounts, which have more than two decades of sensitive and personal information. In the last two complaint previously filed with BBB, I unfortunately did not get the desired result from the company. In fact, the company stopped responding to my emails after the first response. My most recent interaction with the company was on 05/14/2025. I had to pay for a premium service in order to get in contact with someone at Google. Unfortunately the issue still went unresolved (correspondence attached). I have attached the original complaint. I kindly request your assistance in engaging with Google to recover these accounts as it appears that the hackers may still have access. I appreciate your prompt attention to this matter and am willing to provide any additional information if needed.
Business Response
Date: 05/16/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For Account Recovery issues, we recommend checking 'Tips to complete Account Recovery steps' (*******************************************accounts/answer/******** for help.
If your account is disabled please go to this page: *******************************************messages/answer/40695

Thanks,
BBB Core team
Customer Answer
Date: 05/24/2025

Complaint: *****************************************************************************************************************************************************

Hello,

I havent been able to reach google through the link, **********************************. There are no email address, phone numbers, or form to submit a request. The only way Ive been able to reach a Google representative is through a Google One premium account, which I purchased using a temporary email for the sole reason of recovering my main account. Unfortunately, the Google representative was not able to provide assistant beyond the support articles available through **********************************. The support case number is [7-3675000038905] Your Google Support Inquiry: Case ID. I have a lot of highly sensitive personal information contained in this account and it is affecting my ability to access all my other online accounts, so I need this matter resolved as soon as possible. I trust that you will help to recover this account. Please let me know if you need any additional information.

Sincerely,

***** ******
Business Response
Date: 06/02/2025
Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
************************************************************************
For Account Recovery issues, we recommend checking 'Tips to complete Account Recovery steps' (******************************************************************) for help.
If your account is disabled please go to this page: *********************************************************************
If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
For additional products and information, please contact us at *******************************************

Thank you,
Google Support Team
Initial Complaint
Date:05/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #***-6480962-8637047 From my local Whole foods from *******Occurred May 13, 2025 ****** cancelled my order. The store said they never sent drivers to pick up and deliver the order.I was charged $119.74 and it has been deducted from my checking account.Contacted Amazon by phone and finally got a supervisor who confirmed yes, the order was cancelled by ****** and yes, I would get a refund. Then he proceeded to tell me that I did not understand how American Banks worked in a very condescending tone. All I want is my money back. I will never use this service again. If you can take it out of my account instantly before good s have arrived, you can put it back ny cancelling and releasing the funds back to my account instantly. This is an age of technological wonders. Funny how Amazon can't seem to make a simple transaction work appropriately.
Business Response
Date: 05/16/2025
Hi,
Thanks for contacting Google Support.
I understand that you have placed the order on ****** and now looking for a refund. Hence, I would request you to reach out to the ****** customer support for further support.
Let us know if you have any questions.

Customer Answer
Date: 05/16/2025

Complaint: 23335377

I am rejecting this response because this is unacceptable. That is an AI responding with a canned response. I need my refund. I did not receive any goods or services.

Sincerely,

****** ******
Business Response
Date: 05/23/2025
Hi,

Our dedicated specialists and experts have explored all the possible solutions before providing the most appropriate solution to the user.

We have worked with the customer and have provided all the support that is within our scope and policies.

We request the BBB to close this case.
Thanks,
Theresa

Customer Answer
Date: 06/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. You should be aware that in retaliation for filing a complaint I was send a notice by ****** from their legal department threatening me with closing my account at their discretion. i do appreciate your help.

Sincerely,

****** ******
Initial Complaint
Date:05/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went on Adobe Acrobat to try out their scanner and when I did, I noticed a window popped up with the Google scanner, I thought it was the same thing, so I subscribed, not knowing I had made 2 subscriptions. However, neither ******* was user friendly, so I cancelled. Not knowing I'd cancelled only the *****. On May 6th, I received an email from Google that my trial ended that day, so I cancelled. ****** still debited my account. I filed a dispute sending them proof that Google acknowledged that it was cancelled. ****** ruled in Google favor. I escalated the dispute as the ****** CSR told me that Google responded that it was a renewal that had expired on May 5th, 2025. I sent proof to them that it was a trial (I have never even gone on their site to try using it as I thought it was a part of the Adobe scanner I was trying). ****** has again ruled in Google favor. I believe either ****** owns Google or because Google is a huge company, they are not ruling against them. They've lied to ****** and even with me sending them proof, they don't care. I've sent numerous emails to Google support team, and they've ignored them.
Business Response
Date: 05/16/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 05/16/2025

Complaint: 23334327

I am rejecting this response because: I've reached out to them numerous times and they've ignored me. However, thanks BBB for your effort but I contacted both my bank and ****** again yesterday and they are refunding my payment. That's all I wanted and now I want to make the public aware of Google's disgusting behavior.

Sincerely,

****** *****
Business Response
Date: 05/28/2025
Hi team,
Thank you for contacting Google support.
We understand the customer didnt want to continue with the subscription to Adobe Scan AI PDF Scanner, OCR however they were still charged for it. We apologize for the inconvenience caused due to this. We will be happy to look into this.
Upon reviewing the customer's account, we discovered that the subscription has already been cancelled and the customer initiated a chargeback request with ****** regarding their recent Google order (GPA.XXXX-XXXX-XXXX-35446..0).
Once a customer files a chargeback with their bank, only their financial institution can determine the outcome of their dispute. I'm afraid that neither Google nor the seller can take any more actions on this specific request. We have to wait on the bank's decision.Procedures and turnaround times vary by bank, so we recommend that the customer work directly with their bank's representative.
The customer can also reverse the chargeback request (withdraw the dispute) and let us know so that we can explore the refund options for them.
We regret any inconvenience they're experiencing.
Thanks!
Initial Complaint
Date:05/15/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Its been a rough month and running low on cash. Billing is due on the 17th. Asking for an extension but your customer service is telling me they cant until the 17th. AFTER the payment goes through. Just need till the 19th.
Business Response
Date: 05/15/2025
Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
Unfortunately your report does not include any identifying information for the product you are seeking assistance on. Here is what we need to help you:
-Which Google product are you being charged for?
-Have you opened a support ticket with our dedicated Support Team?
-If yes, please reply here with your support ticket ID number.
Need a support ticket ID? To assist you as fast as possible, please visit our ************ Choose the product from the list and click Contact Us.
*******************************************
We will be happy to help you just as soon as we have more information.
Thank you,
Google Support Team

Customer Answer
Date: 05/15/2025

Complaint: 23333379

I am rejecting this response because:
-Which Google product are you being charged for? GOOGLE FI
-Have you opened a support ticket with our dedicated Support Team? YES
-If yes, please reply here with your support ticket ID number. ***************

Sincerely,

**** *****
Business Response
Date: 05/20/2025
Hi Team,

Thanks for bringing this case to our attention, we are reaching out to the user through case ID# ***************

Thanks,
Mittana ***** ************
Customer Answer
Date: 06/03/2025

Better Business Bureau:

They have emailed me the same worded email every single time. At this point i am fed up.

Sincerely,

**** *****
Initial Complaint
Date:05/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a free trial of ******* through the Google play store. It was supposed to charge. E starting may 19, they literally tried to charge my card may 14 before I got paid and I saw that so I just went ahead and called the subscription since they were tryin to charge me early and I've barely used the app . Well may 15 it put a pending charge for the app anyway and now even thought it's going to refund back the *** said it's still the fact that it's pending and never should have been charged 4 days ahead of ******* the first place
Business Response
Date: 05/15/2025
Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
For refund requests please contact us here: ******************************************************************************************
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
******************************************************************************************

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
Google Support Team

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