Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,038 total complaints in the last 3 years.
3,261 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google will not take down a review that is absolutely false and misleading. We have asked several times for them to remove this misleading and false review and another review from what seems to be a bot account with no other reviews. We are seeking the Google remove both this misleading and false review. Along with the bot account review. Both reviews are from people who we never completed a transaction with. The one review was used as leverage by someone to try and get their nonrefundable deposit back. We make that very clear when you sign our contract. The review was used to slander and blackmail us back for money that was non refundable. The other is a bot account.
Business Response
Date: 05/07/2025
Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

To get in touch with our Google My Business team directly, please contact here: ******************************************************************************** Please remember to provide the email that owns or manages the *** page.
If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
Google Support Team
Initial Complaint
Date:05/02/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm writing about Google's unjust suspension of our ************* Pressure Washing (**************************) Google Business Profile (**********************************************************). We're in our 3rd season, heavily reliant on this profile.Around April 21, 2025, it was suspended after two years of successful operation and prior verification. We've spent hours trying to resolve this, including a denied appeal, but Google won't specify the violation. We believe our profile is compliant.This suspension severely impacts our business (estimated 80% revenue loss). We request your help to:* Immediately reinstate our Google Business Profile.* Have Google contact us ************* or ******************************* with suspension details.This unwarranted suspension is causing significant harm to our business. We seek your prompt attention.Sincerely,*********** **** Owner/Operator ************* Pressure Washing
Business Response
Date: 05/07/2025
Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

To get in touch with our Google My Business team directly, please contact here: ******************************************************************************** Please remember to provide the email that owns or manages the *** page.
If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
Google Support Team

Customer Answer
Date: 05/07/2025
Complaint: 23280832

I am rejecting this response because I have on multiple occasions used this link to send Requests for assistance. I've also tried to call and request a supervisor to help me in this situation. Again, I keep receiving generic copy-and-paste answers.

My business page has been suspended without cause for several weeks after rebranding my business. I have provided legal documents that were requested, and still, it's suspended. Now I'm being told I'm ineligible for a ***. My competitors with pages similar to mine have had no issues.

It's simple: reinstate my *** or give me a number to call so I may speak to someone that way we can resolve this.

Sincerely,

*********** ****

Business Response
Date: 05/14/2025
Hi ***********,

We hope this email finds you well!

We understand that you want to fix the concern regarding the business profile "Toon Brothers Pressure Washing", ******************************************************** We will send an email to the email address you have provided for additional information. You may refer to this case id: ***************.

If you have any questions, please let us know.

Regards,
Google Business Profile Support Team
Customer Answer
Date: 05/20/2025

Complaint: 23280832

I am rejecting this response because:

Once the issue is resolved I will drop my complaint as previously stated. I have received the email but again this has been going on for 30 days and ive lost business because of it.
Currently the issue is ongoing and my complaint will stand.
Sincerely,

*********** ****
Business Response
Date: 06/10/2025
Hi ***********,
Thank you for your response. We regret any inconvenience and distress this has caused.

We want to inform you that we have raised your concerns regarding the profile reinstatement to our specialist team. We are pleased to tell you that your business profile is now reinstated and should be visible on Google.

You can refer to this email thread, under case ID: ***************, for all communications regarding this matter.

Thank you for your patience and understanding.

Sincerely,
The Google Business Profile Support Team

Customer Answer
Date: 06/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********** ****
Initial Complaint
Date:05/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged for a subscription that I told Google that I had not subscribed to I was charged 3 times a weekly charge of $21.76 . I am a senior citizen on a fixed-income, and if they look at my history they will see that I have never had a weekly subscription with them. Plus this was done on my phone and I have other people in my home who have access to my phone
Business Response
Date: 05/06/2025
Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
For refund requests please contact us here: ******************************************************************************************
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
******************************************************************************************

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
Google Support Team

Customer Answer
Date: 05/09/2025
I originally contacted Google on 4/25/2025 about this issue and the r was response was negative here is the code
GPA.3376-9385-3418-21134. I first reached out to the *** whom in then told me to contact BBB. So I did reach out to GOOGLE first.

Sincerely,

******* *******
Initial Complaint
Date:05/02/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a Google business page. I was told it was suspended due to deceptive content. However, it did not indicate what specifically was the issue. I made the updates to my account and all it said was my appeal was not accepted. It gave no explanation and did not give me a chance to try and correct the issue. I tried numerous times to contact them. They do not have a phone number. Ive emailed them many times and all I get is the same robotic response . I would like the opportunity to correct whatever issue there is however there is no information as to what specifically I need to correct.
Business Response
Date: 05/06/2025
Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

To get in touch with our Google My Business team directly, please contact here: ******************************************************************************** Please remember to provide the email that owns or manages the *** page.
If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
Google Support Team
Initial Complaint
Date:05/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google Play ****** has been taken $15.94 from me. For the last 5 months I tried to cancel it every month and the same thing every month. They still keep doing it. I canceled it at their website. Then I called the bank. The bank tried to stop. They said, I can't stop payment on it. I will have to probably get a whole new account or something. And then I called, she said, call them. I called Google. You can't get through to them. I called **********, and when you called, you get this annoying voice and then for the. Refund, you have to hit 1 and 5 . And then it says, thank you for calling Google. We're closed. I have called them at least fourteen times and the last four months. And I get the same thing every time.I have tried other options and you still can't get to a live person too to discuss your situation. And my biggest thing is I just want my money back because I don't use the serviced they make it so hard for you to get rid of them, but make it easy for you get lockef inl .Put your your information in, but when it comes to you getting out of it. you can't get out of *****'s crazy.
Business Response
Date: 05/07/2025
Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
For refund requests please contact us here: ******************************************************************************************
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
******************************************************************************************

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
Google Support Team
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to Sunday *** tix and was given a 3 month trail of *******. I canceled *** max during the trial period but just found I have continued to be charged for it for several months.
Business Response
Date: 05/06/2025
Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: *****************************************************************.
Learn to manage your personalized content feed here:
**************************************************************************************************************************************
Use Content Settings to customize your feed:
*******************************************************************************************************

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
Google Support Team

Customer Answer
Date: 05/06/2025

Complaint: 23277800

I am rejecting this response because:

When I tried to get help by reaching out to ******* I did not receive help and that is why I submitted this complaint. I did not receive a policy id number.

Sincerely,

**** ***
Business Response
Date: 05/16/2025
Hi ****,

Thanks for raising this to our team. I'm sorry to hear that you were charged continuously for the *** Max subscription, even if you already cancelled it during the free trial period. A Support Specialist from the ******* team will reach out to you in 2448 hours so we can sort this out. We look forward to resolving this case.

Regards,
The ******* Team
Customer Answer
Date: 06/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I was able to contact a help desk that resolved the issue. This was difficult to due as several links did not work. But the issue has been resolved.
Sincerely,

**** ***
Initial Complaint
Date:05/02/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a paying customer of ********************** Voice through Google Workspace. For several months now, Google Voice has been automatically changing our business service address to an incorrect location over 10 miles away. We have corrected the address multiple times through the Google Voice settings and submitted feedback repeatedly, but the system continuously reverts it back.This is not only frustratingit directly affects the integrity of our business records and could impact compliance or emergency service accuracy. We have tried contacting support through the admin console and have received no meaningful ************* a paying business customer, we expect accurate data handling and functional support. We are requesting that Google escalate this issue, stop the automated address overrides, and allow us to maintain our correct business service address without it being changed.
Business Response
Date: 05/07/2025
Hello,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
Google Support Team
Initial Complaint
Date:05/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had subscribed to a free trail subscription with Google play store I subscribed to premium yt1 (Ask me anything-Ai chatbot) on April 12 2025 I immediately unsubcribed on April 12 2025 inorder to avoid being charged for Auto billing which was ***** three days later I was charged ***** on my debit card and it was locked also but I was still charged even though I followed there rules and procedures by canceling be April 15 2025 which was when the charges occurred I've spoken to my bank they told me to speak with them is spoke with them several times everytime they deny me a refund even though I followed proper procedures last person I spoke with was someone named ***** from *************************************************************************************** he said he was unable to assist me any further i spoke to him about it being a unauthorized billing transaction but he never addressed the issue my order # is GPA.3346-2316-6842-35487 I'm just needing any assistance possibly to try to get a refund because I have tried everything I could possibly think of including filing a complaint with FTC so I'm hoping you all can help possibly I do have saved emails of all conversations and cancelation agreements if needed.. Thanks appreciate the help.
Business Response
Date: 05/03/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 05/03/2025

Complaint: 23276281

I am rejecting this response because: I have reached out several times to the support team they have continously denied my claim i will send out my case number again to see if we can come to a resolution but I feel enough effort is being applied so that is why I'm rejected this response the information I have provided should be sufficient I've provided evidence I've spoken to several support team members they all say there's nothing they can do I've even requested to speak to a supervisor or someone higher in branch of command no luck they have investigated my claim several times still coming to the conclusion that there's nothing they can do so I'm repeating the same actions I've been taking so I feels like it's going know where and if it was really a concern finding my case number shouldn't be a problem i just feels like a lack of effort unfortunately so I reject tell there is something better like simply we can refund ur money that was charged without your consist it was a unauthorized billing transaction and we will make it right not meaning to be rude in anyway but google is worth trillions of dollars it's just sad to me that a company as big as this company is can't refund ***** to someone that struggles to have extra income it just doesn't feel genuine.

Sincerely,

**** *******
Business Response
Date: 05/13/2025
Hi team,
Thank you for contacting Google support.
We understand the customer is requesting a refund for the "Ask Me Anything - AI Chatbot subscription. We will be happy to look into this.
After careful consideration, were able to provide a refund for the subscription as a one time courtesy. They no longer have access to this content. The time it takes for the refund to appear depends on what payment method they used. To know about Refund timelines for Google Play purchases (*******************************************************************************************)
We've also followed up with the customer via an email with the following case number: [3-0563000038507] in the subject line to share the account specific details.
If the customer has anything else to add that can help us, please feel free to reply to the email.
Regards,
Vikram
Customer Answer
Date: 05/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I follow their promotion and bought the phone because it says or I didn't need to do the group plan. I've been in contact with Google fi and they are fighting saying I needed to get the group. However, that document I sent to you guys was from Google fi. I bought the phone. I followed the promotion. So this is bait and switch and false advertisement.
Business Response
Date: 05/03/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp

Thanks,
BBB Core Team
Initial Complaint
Date:05/01/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
a business named *** dryer vent cleaning and air duct services of NJ is falsely using my address and using my name as owner of this business on your google site. I got in contact with the *********** of consumer affairs and the *********** of treasury and there is no record of that business existing. This address is my home and my business which is called convenience **************************. I would like if you would remove CEC dryer vent cleaning and air duct services from your web site because its a fraud business.
Business Response
Date: 05/02/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google My Business team directly, please contact here: *******************************************business/gethelp. Please remember to provide the email that owns or manages the *** page

Thanks,
BBB Core Team
Customer Answer
Date: 05/05/2025

Complaint: 23273935

I am rejecting this response because: I dont think that someone even read what I wrote what has happened to me and my business. I do not understand how a huge business like google can operate like this. How can they allow a fraud business to steal an address and name of a legit business and advertise it all through their web page. I am not a lawyer or computer expert but by the way it looks by the response I received from google they dont want to deal with this problem. I an not to computer savvy but I really need help with this problem.

Sincerely,

***** ********
Business Response
Date: 05/15/2025
Hi *****,
Greetings from Google Business Profile Support Team. We hope you're doing well!
We understand that you wish to remove the business that is using your address. In order for us to further check, kindly provide the maps link of the business you want to remove.
Once we have the information, we will determine the next course of action.
Please let me know if you have a questions.

Regards,
Google Business Profile Support Team

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Google, LLC is NOT a BBB Accredited Business.