Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,038 total complaints in the last 3 years.
3,246 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Google Pixel Watch as a Christmas gift for my wife in December 2023. A little over one year laterjust outside the limited warranty periodthe watch has completely stopped working. Despite the short time beyond the warranty and the relatively light use, Google support has refused to offer any assistance, repair options, or goodwill resolution.This watch was expensive and handled with care. I understand warranties have limits, but this feels like a product that failed far earlier than a reasonable consumer would expect. I'm disappointed that Google is unwilling to stand behind their product when it failed so soon after the warranty ********** requesting that Google either:Replace the watch as a courtesy,Offer a prorated refund, or Provide repair options at a significantly discounted rate.I have proof of purchase and am happy to provide any supporting documentation.
Business Response
Date: 04/21/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Pixel team directly, please contact us via this page: *******************************************pixelphone/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 04/21/2025

Complaint: 23222336

I am rejecting this response because: Google has not yet provided an acceptable response: My Google Support case number is 9-6365000038957. Additionally, tied to this case number is a $20 store credit offer.
I was disappointed to receive Googles response offering only a $20 store credit, especially considering the original cost of the Pixel Watch, the timeline of it's functionality, and the nature of the issue I raised. This token gesture does not reflect the value of the product, nor the seriousness of the failure I experienced.
As outlined in my original complaint, I requested that Google either:
Replace the watch as a courtesy,
Offer a prorated refund, or
Provide repair options at a significantly discounted rate.
Unfortunately, Googles response does not address any of these options. I am seeking a resolution that acknowledges the product's premature failure and provides a fair remedy not a nominal store credit that falls far short of the cost of the device.
I remain open to a reasonable and appropriate resolution that directly addresses the concerns outlined above.
Sincerely,

****** ********
Business Response
Date: 04/29/2025
Hi Team,
Thank you for bringing this to our attention. I'll be happy to reach out to the customer to further address their concern, and will be sure to get a response posted in the BBB complaint 23222336 as soon as possible. Outreach will be performed under case 2-5350000038447.

Thanks,
Euge
ECR Team
Customer Answer
Date: 05/13/2025

Complaint: 23222336

I am rejecting this response because: Awaiting completion of replacement to close this case out. Google has requested I send item back for a replacement, once replacement has been delivered we can close this out.

Sincerely,

****** ********
Business Response
Date: 05/20/2025
Hi Team,

Well continue to work with the customer towards a resolution within the scope of our policies.

Best regards,
Gerlie - ECR Team
Customer Answer
Date: 06/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Google replaced the Pixel watch free of charge.

Sincerely,

****** ********
Initial Complaint
Date:04/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
What happened:I am acting on behalf of my late husband, ****** *******, who was the account holder on our ********************** ******** plan. Before his passing, we were quoted a price of $62/month for 5 lines on the Simply Unlimited plan by a Google Fi support representative via live chat. I have saved a transcript of this conversation.We made account decisions based on that information in good faith, believing the quoted rate to be accurate. However, we were later informed by another representative that the actual price was $125/month, and that we were not eligible for the promotional pricing initially quoted.Despite providing documentation and repeatedly reaching out to Google Fis Support and Promotions teams, we were told no exception could be madeeven after acknowledging the misinformation may have come from one of their own agents. I am now managing the account as the executor of my husbands estate and am simply asking that the company take responsibility for the confusion they caused.What I would like:I am requesting that Google Fi either:Honor the $62/month pricing that was originally quoted, or Provide a goodwill credit or account adjustment acknowledging the error.This is not just a matter of promotion eligibility, but of customer trust and fair treatment following a clear miscommunication by a company representative.
Business Response
Date: 04/21/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 04/21/2025

Complaint: 23221811

I am rejecting this response because:
I have already contacted Google Fi Support through all the recommended channels, including chat, email, and escalation to the Promotions Team.
Per their own statements, my concern has already been reviewed by what they called the highest level of support (Google Fi Promotions Team), and I was told no further resolution or exception would be granted.
This is not a request for general product help this is a request for executive review due to an internal miscommunication by a Google Fi representative, who quoted an incorrect price of $62/month for 5 lines, which led to financial decisions being made in good faith.
As requested, here is the relevant case ID associated with my support interactions: 6-2561000038399.
Im seeking a goodwill credit or reasonable adjustment based on the circumstances and would appreciate if this issue could be reviewed beyond standard support tiers.
Sincerely,

***** *******
Business Response
Date: 04/29/2025
Hello BBB Team,
We thank the customer for providing us with this information. We see that the customer is currently in contact with one of our agents through case #6-4313000038602.
We have granted a one time exception and have applied promotion to additional lines.
Promotion T&C: ************************************************************************

Customer Answer
Date: 05/07/2025
Thank you for your support in facilitating this issue.
Following the complaint, the matter appears to have been resolved, and I can now confirm that the promotional credits have been applied to the appropriate lines on our Google Fi account. I appreciate the opportunity to bring this to Googles attention through the BBB process, and Im grateful for your assistance.
Sincerely,
***** *** *******
(acting on behalf of ****** ****** *******)
Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My friend purchased me a Google Play giftcard. She sent me the code, I redeemed it, and tried to use it to buy an item in a game. The card worked for one item but not another I tried to buy. I got a pop up that said "Your transaction cannot be completed. To proceed, please submit the required documents by completing this form. We recommend you to not redeem anymore Play Gift Cards on this account until you receive a response from us for your submission. [OR-HDT-01]," so I filled out the mentioned form and received an email saying the company couldn't do anything because there were "inconsistencies in my account." I tried to purchase something again and it worked so I ignored it. Then earlier today, I tried to purchase another item and it gave me the same pop up. I have seen many other people face the same issue as I am currently facing. I have $19 in Google Play credits that I cannot use.- Giftcard was purchased on 4/7/25 (April 7th, 2025)- It was purchased from Amazon - My friend lives in a seperate state I have recieved no clear answer as to why this is happening.
Business Response
Date: 04/19/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 04/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:04/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a $100 google play gift card for my son for Christmas. While trying to redeem the gift card it says they need more info. After searching high and low you can finally find the form you need to fill out to resolve the issue. After submitting the form you will never hear back from them and the gift card still doesnt work. After months of trying this we still have nothing to show for it. Online chat tells you to fill out the form, while trying to get someone on the phone is impossible. It is terrible that a multi trillion dollar company cant redeem the products that they sell, or even try to help you resolve the issue. 4 months later and still nothing. Ive spent more time trying to resolve this than the gift card was worth. Terrible business practice! These crooks should be held accountable!
Business Response
Date: 04/18/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp

Thanks,
BBB Core Team
Initial Complaint
Date:04/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i applied for a buisness profile my profile was suspended for some policy ***** so i reworded the all my wording took down my pictures after watching the video's and comments revamped the wording per the writtig tool tried to take down the telephone number and put another it wouldnt let me and they wont respond to email as they have put that as they form of contact im new to the buisnees thing and could have used some help
Business Response
Date: 04/18/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google My Business team directly, please contact here: *******************************************business/gethelp. Please remember to provide the email that owns or manages the *** page

Thanks,
BBB Core Team
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After having consistent service issues with Google fi, I opted to switch to another carrier. I could not find my account number and porting pin in my account information to bring my number to my new carrier, so I reached out to customer support. They refused to provide me this information, citing a need to pay the coming month's bill before I would be allowed to port. This is illegal and I have submitted a complaint to the ***.
Business Response
Date: 04/18/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 04/18/2025

Complaint: 23219113

I have been told I cannot be given the account number and pin both via chat and email support. I was not given a case ID for the chat, but the email case ID is ***************

Sincerely,

***** ****
Business Response
Date: 04/26/2025
Hello BBB Team,

We thank the customer for providing us with this information. We see that the customer is currently in contact with one of our agents through case ticket 0-5636000038114.
We ask that the BBB close this complaint as we noticed that the user was able to successfully port out their number on April 18.

Thank you,
The Google Fi Support Team
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged more than once for the same purchase and I want my money refunded from the purchases that I did not approve! This includes 3 payments of $103.06/each and 1 payment of $41.22 making the complete and entire total taken from my account without my permission $350.40. The transaction IDs in question are as follows:GPA.3310-1739-0682-08824 GPA.3348-2575-7219-23010 GPA.3355-6342-6401-90319 GPA.3349-8549-4289-92554
Business Response
Date: 06/19/2025
Hi,

We apologize for any frustration the customer may be experiencing because of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/
If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

Regards,
Beljeet
The Google Support Team
Initial Complaint
Date:04/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a small franchise business called ******************* operating multiple locations in ******, **. We rely heavily on Google search, ads and Goggle business profile to drive customers to our locations. All of my locations had gone through the initial verification and our Google Business Profiles were verified. On March 28 I received an email for my ************* location from google asking for further verification required to manage my profile. We went through the whole process and submitted the video verification as per the requirements and similar we had done initially and submitted the video. For unexplained reasons the video was not accepted. We went through the process again and submitted the second video which again was rejected without any explanations.Third time Google did not offer any other ways to verify our business. So I had to go through the customer support portal and submit additional details of the business like storefront photographs, landmark photographs and business documents and licenses and other proof of business existence which I provided on the support form. The business is still not verified and I am losing business as the profile is now disabled and is not being served to customers on ********************** Search.However I am still being charged to run ads on google search but my business is not really serving my business profile to the customers.I am paying for ********************** ********************** at my locations while they are questioning my business existence.This is a way too much power for a single company to have over other businesses and people's livelihood.
Business Response
Date: 04/18/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google My Business team directly, please contact here: *******************************************business/gethelp. Please remember to provide the email that owns or manages the *** page

Thanks,
BBB Core Team
Customer Answer
Date: 04/18/2025

Complaint: 23217766

I am rejecting this response because:
I have shared the customer support# in the initial complaint. This is situation is pretty frustrating as the responses and rejections from Google does NOT ever have any explanations and no customer service number to call or emails to reach out to. Just a link that takes you to an infinite loop of the same questions.
How can a company not verify my small business existence when I am paying them for my ******** services and google Advertising every week. Google is a high tech company and it cannot connect these simple dots. My GBP is actually connected to my google ADS account so they do have mechanisms to connect the dots but failed to so and impacting my livelihood is pure negligence.

Sincerely,

***** *******
Business Response
Date: 04/25/2025
Hi *****,

We hope this email finds you well!

We understand that you are concerned about verifying your business profile "PayMore - Buy, Sell & Trade Electronics", ********************************************************************************************************************. We will send an email to the email address you have provided for additional information. You may refer to this case id: ***************.

If you have any questions, please let us know.

Regards,
Google Business Profile Support Team
Customer Answer
Date: 05/01/2025

Complaint: 23217766

I am rejecting this response because:
I did receive the email from google support but still no explanations on why my videos and business verification proofs were not accepted. I received the postcard in mail but there was no way to enter code. I had to do a video call with support. *** on call made me change my business name even though we are an international franchise and all of the store have the same name but 'NO' he made ne change my name. I obliged since Google the Goliath had me under their thumb. I was told the business is verified and I have the proof in the conversation history but minutes after that call I received an email saying my business is till not verified. Google has been charging me for Google Ads but its not being served as my business is pretty much died at this point yet Google continues to charge me hundreds of dollars per day for serving my ads. But I get no customers coming in the store.

Sincerely,

***** *******
Business Response
Date: 05/13/2025
Hi *****,

Thank you for your response. We regret any inconvenience and distress this has caused.

We want to inform you that we have raised your concerns regarding the profile verification to our specialist team. We are pleased to tell you that your business profile is now verified and should be visible on Google.

You can refer to this email thread, under case ID: ***************, for all communications regarding this matter.

Thank you for your patience and understanding.

Sincerely,
The Google Business Profile Support Team

Customer Answer
Date: 05/23/2025

Complaint: 23217766

I am rejecting this response because:
The issue was not just about verification of my business. It is a lot more than that. I as a small business owner is held hostage by the Goliath Google. Yes, I am verified now but what about all the business and revenues I lost due to the delay in verification process without any explanation or details by Google. It is my business and I still was not provided me any details. Google continued to run my ads during this unverified phase knowing well (if you google) that the ads impact are low because the profile is not displayed. So not only did I lose revenues because customers could not find me ********************** knowingly also billed me thousands in Ads that were not impactful. I honestly believe that Google is responsible for my lost revenues and ads spend for the whole month.

Sincerely,

***** *******
Initial Complaint
Date:04/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google told me a fee for smart print app after the free trial I don't think they should charge me this because I did not tell him that I wanted it after the ffee trial. I I noticed that I was charged on April series for ***** which I did not know it's before so I canceled it and I am requesting that the refund the money to pick up because I did not authorize them to continue this application they did deny me but I don't see what why they denied me I should retired to the refund
Business Response
Date: 04/18/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 04/29/2025

Complaint: 23217639

I am rejecting this response because:

Sincerely,

****** *****
Customer Answer
Date: 05/05/2025
They need to refund me ***** because I did not want to continue. Now deal saying they can't if you need a refund because it is against policy I don't see why they can't because ***** knew that without my approval
Business Response
Date: 05/13/2025
Hi team,
Thank you for contacting Google support.
We understand the customer is requesting a refund for the "Smart *************** Print" monthly subscription. We will be happy to look into this.
We need more information from the customer to review this case. To better assist, we have sent an email, referencing case number [5-3887000038164] in the subject line. We will continue addressing this matter upon receiving their response.
If the customer has anything else to add that can help us, please feel free to reply to the email.

Thanks!
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am requesting a replacement for my defective Pixel 5a that does not consist of the same ******** original Pixel 5a experienced a sudden motherboard failure while I was using the phone to control my vehicle.This is a known issue for this model, and Google extended the warranty because of it.However, they are offering only another Pixel 5a as a replacement, which puts me at risk of facing the same problem again.I am not asking for an upgrade or monetary compensation only for a safe and reliable replacement of a different model, such as the Pixel 6a, which Google has provided to other affected users.I hope BBB can help ensure that this case is reviewed fairly and resolved responsibly.
Business Response
Date: 04/18/2025
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Pixel team directly, please contact us via this page: *******************************************pixelphone/gethelp

Thanks,
BBB Core Team
Customer Answer
Date: 04/18/2025

Complaint: 23217536

I am rejecting this response because:
Unfortunately, Googles reply does not address my complaint. I have already contacted Google Support directly and escalated to a manager-level representative. My Case ID is *************** and RMA number is RMA41228052.
This complaint is about a known Pixel 5a motherboard defect that caused my phone to suddenly shut down while operating my vehicle a serious safety concern. Google acknowledged the defect with a 2-year extended warranty but still insists on replacing the device with the same model known for the issue.
I am not asking for an upgrade or compensation. I am simply asking for a safe and reliable replacement model that does not carry the same hardware flaw.
The companys response ignores my specific case and redirects me to general support links. This is not a resolution.
I respectfully ask that this complaint remain open and unresolved until a meaningful response is provided.

Sincerely,

****** **
Business Response
Date: 04/25/2025
Hi ****,

Thank you for bringing this to our attention. Well be reaching out to the customer on the Case ID ***************.
We'll do our best and work towards taking the right course of action to provide a better Google Support experience to the customer, and we'll also keep you posted on the case closure.

Thanks,
******* *****
Pixel ** Hyd
Customer Answer
Date: 05/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **

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