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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Google, LLC has 42 locations, listed below.

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    Customer Complaints Summary

    • 9,038 total complaints in the last 3 years.
    • 3,244 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm trying to recover 2 Gmail accounts, and ********************** has made it nearly impossible to do so without owning a smartphone. This was not true in the past, and no one informed me of the changes. I find it really strange that there is no one straight forward method to solving a technical problem like recovering an email account. One might try for days or weeks and never discover the exact method of recovery, I am not exaggerating.

      Business Response

      Date: 04/16/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      For Account Recovery issues, we recommend checking 'Tips to complete Account Recovery steps' (*******************************************accounts/answer/******** for help.
      If your account is disabled please go to this page: *******************************************messages/answer/40695

      Thanks,
      BBB Core team

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Pixel 9 Pro Fold from the Google store for $1800. When opening the phone during normal use the hinge made a loud pop and the inner screen went out. The screen going out was caused by a defective hinge, or some other internal part of the device. ********************** is refusing warranty coverage.

      Business Response

      Date: 04/16/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To get in touch with our Pixel team directly, please contact us via this page: *******************************************pixelphone/gethelp

      Thanks,
      BBB Core Team

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are numerous issues with Google! I requested to port my existing number to Google Voice and there was supposed to be a one time $20 porting fee, but shockingly my debit card was charged 6 times each time $20! I received one invoice from Google for $20, while there were multiple charges! After 24 hours I received an email from Google Voice, that my number had been ported in Google Voice but when I tried to use Google Voice, I keep receiving an error message that my account is restricted!There was NO phone number tor Google Voice to call and I appealed it and mentioned to them that there had also been several chages, besides the account restrictions but without providing a specific reason, they responded that they decided to do that!This is unbelievable!At this point, I just want them to have my ported in number, that I have had for about 20 years, unlocked, make a full refund for all of the unauthorized charges, and let me port my number to the carrier, where it was, before being ported to Google Voice.THIS ISSUE HAS ALSO COST ME EXTRA MONEY, TO PURCHASE A NEW SIM CARD PLUS THE SHIPPING CHARGES TO PORT IT OUT FROM GOOGLE VOICE AGAIN, WHEN IT IS UNLOCKED! THIS IS EXTREMELY DISRESPECTFUL!

      Business Response

      Date: 04/16/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To get in touch with our Google Voice team directly, please contact us via this page: *******************************************voice

      Thanks,
      BBB Core Team

      Customer Answer

      Date: 04/16/2025

       
      Complaint: 23208405

      I am rejecting this response because:

       

      There are two SEPARATE issues. 

      For suspending my Google Voice accessibility, there was no case number! 

      I received a generic response without a specific reason, that my account couldn't be accessed! 

       

      For multiple charge on Google Pay to port my existing number to Google Voice, I received the following case ID:

      **************.

       

       

      There is NO WAY to contact the Google Voice! I appealed their wrong decision and asked them to have my ported number UNLOCKED, so I could port it back to the carrier the number has been ported from but no response has been received! 

       

      This is EXTREMELY AND UNBELIEVABLY DISRESPECTFUL! 

       

      PLEASE HAVE MY PORTED NUMBER UNLOCKED ASAP. I DO NOT WANT TO LOOSE MY NUMBER THAT I HAVE HAD FOR ABOUT 20 YEARS! 

      Sincerely,

      Pejman N

      Business Response

      Date: 05/01/2025

      Hi,

      Our dedicated specialists team is currently working on your case and we are in continual communications with them to monitor the progress of the issue.

      However, this is taking more time than usual. We request for more time so that we can explore all possible solutions and provide the best solution.

      Your patience is appreciated while we work for a resolution for you.

      Regards,
      BBB Core Team


      Customer Answer

      Date: 05/07/2025

       
      Complaint: 23208405

      I am rejecting this response because:

       

      There is no time frame in their response! 

      I simply asked them for the simplest solution to look at the documentation and provide me with a port out pin and my account number, so I can port out my number that has been ported in to Google Voice! 

      No reason has been provided about why my access to my ported number has been disabled! 

      Sincerely,

      Pejman N

      Business Response

      Date: 05/21/2025

      We have reinstated the voice services for the reported number.

      Please note that Google Voice is a product meant for US based users only.


      Customer Answer

      Date: 06/04/2025

       
      Complaint: 23208405

      I am rejecting this response because:

       

      It was a very bad experience! My number has already been ported out to another network. 

      Porting my number to Google and not being able to use it for about 50 days, and then porting it out to another network, caused a huge waste of time besides financial damages! 

      The *** regulations after rebuttal, finally made Google have my service reinstated and let my number be ported out! 

      This process should NOT have taken more than a week! Google disregarded my numerous requests to let me port my number out for about 50 days and without the *** involvement, this may not have ever happened even after spending more time! All I asked them was to let me port my number out. The number that I have had for about 20 years! 

       

      This is really disappointing! 

      I hope this experience will never happen to anyone else! 


      Sincerely,

      Pejman N

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,My name is **** *** and my Google account email is *************************** Im submitting this complaint so Google can locate my account and process the refund accordingly.I am filing a formal complaint against Google LLC / Google Play Store for denying a refund on two in-app purchases made through the Google Play Store, despite clear evidence of false advertising and failure to deliver promised value.Details of the Transactions:1. Order Number: GPA.3353-2900-4669-70012 Item: 50 Roses (Hinge Dating App)Amount: $81.55 Date: April 1, 2025 2. Order Number: GPA.3307-7664-3608-12141 Item: 5 Boosts (Hinge Dating App)Amount: $43.49 Date: April 1, 2025 These purchases were made based on Hinges promotional claimsvia Google Playthat Roses and Boosts would increase match visibility and engagement. I followed all instructions, but the features provided no measurable benefit, making the marketing deceptive and misleading.This constitutes false advertising and a failure to deliver the paid digital services as described. I believe these practices violate consumer trust and amount to borderline fraud.This is my first-ever refund request through Google Play, and it was denied without proper review. I am now requesting a full refund for both orders, totaling $125.04.If the issue is not resolved through this complaint, I will file formal disputes with:* The ************************ * My credit card provider, under the Fair Credit Billing Act Thank you for your time and attention to this matter. I hope Google will take the appropriate action to uphold customer protection and refund the charges.Sincerely,**** *** **************************

      Business Response

      Date: 04/16/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
      Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp

      Thanks,
      BBB Core Team

      Customer Answer

      Date: 04/16/2025

      Subject: Formal Refund Request Complaint #******** Hinge In-App Purchases
      Dear Google Support,
      My name is **** ***, and my Google account email is ***************************************.
      I am writing to formally reject the prior response regarding Complaint #********, and I am requesting that you manually process a refund for two in-app purchases made on April 1, 2025, through the Google Play Store.
      These purchases were made within the Hinge dating app, and I am filing this complaint due to clear evidence of false advertising and failure to deliver promised value.
      Details of the Transactions:
      Order Number: GPA.3353-2900-4669-70012
      Item: 50 *********************************start="850" data-end="853">Amount: $81.55
      Date: April 1, 2025
      Order Number: GPA.3307-7664-3608-12141
      Item: 5 **********************************start="995" data-end="998">Amount: $43.49
      Date: April 1, 2025
      These purchases failed to provide the expected and advertised results, and as such, I am requesting that Google intervene and issue a manual refund as per consumer protection standards.
      Please escalate this case to a senior representative or the appropriate resolution team. I expect a prompt and fair resolution.
      Sincerely,
      **** ***

      Business Response

      Date: 04/23/2025

       

      Hi Team,

      Thank you for reaching out to us regarding the customer's refund request.

      We have reviewed the customers account and we have refunded the transactions for a total of ****** USD.

      We have reached out to the customer through email regarding the refund details. The user can check a new response from us with the case id [6-2753000038376] in the subject line.

      Refunds should appear on the users credit or debit card within 35 business days, although they may take up to 10 business days and the specific turnaround time may vary depending on the bank that issued the card.

      Thanks,
      Amrita

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my original device back to ********************** within the allotted time frame (deadline was April 2nd) and as you can see, they recieved it March 27th. The hold on my credit card However was still charged on April 2nd. I have called 7 times now and online chatted once. I get "we are still investigating and get back to you within 24/48 hours" And then it happens all over again. I've asked how hard is it to simply confirm with the warehouse if they got the device, I get zero transparency. So they have their device and my money unlawfully. I just want a refund, $1600 on my credit card is huge as a mom of 4. It's been 2 weeks with zero accountability. They need to refund this money. I have spoke to 2 supervisors, no one ever calls me back, even though I request a phone call. I get an email that says they are looking into it. Well that's not acceptable anymore. I've been more than patient.

      Business Response

      Date: 04/16/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To get in touch with our Pixel team directly, please contact us via this page: *******************************************pixelphone/gethelp

      Thanks,
      BBB Core Team

      Customer Answer

      Date: 04/16/2025

       
      Complaint: 23208072

      You had all information in this original complaint, if you truly wanted to fix this, you would have actually looked into it...

       

      Case number is

       

      Your Google Support Inquiry: Case ID [***************]

      **** *****

      Business Response

      Date: 04/23/2025

      Hi ******,

      Thank you for bringing this to our attention. Well be reaching out to the customer on the Case ID ***************.
      We'll do our best and work towards taking the right course of action to provide a better Google Support experience to the customer, and we'll also keep you posted on the case closure.

      Thanks,
      ******* *****
      Pixel ** Hyd

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an annual Google One Subscription on Nov 15, 2024. I signed up for Google Gemini on Feb 14, 2025. I cancelled my Gemini Subscription on Mar 15, 2025 and it was cancelled on April 14, 2025. However, when I canceled my Gemini Subscription, it removed my Google One Subscription with it. There is no way around it and I cannot find a customer service representative who I can speak with about it. Furthermore, after some Google searches, people who have been in contact with customer service have not been able to find a resolution. Google ties the two subscriptions together and when you cancel one, the other is automatically cancelled. I wanted to retain my G1 subscription as I had already paid for a year's worth. Now they want me to buy a new one. It was either continue paying for G1 and Gemini together or nothing at all. There is no way to remove solely Gemini. Here are some links from Google Help that talks about people who have the same problem: **************************************************************************************************************************************************** ********************************************************************************************************************************************************************************************************************************************************'s many more sites.

      Business Response

      Date: 04/16/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To get in touch with our Google One team directly, please contact us via this page: *******************************************googleone#topic=9171059

      Thanks,
      BBB Core Team

      Customer Answer

      Date: 04/21/2025

       
      Complaint: 23207670

      I am rejecting this response because:
      The links provided do not give a response a manner in which I can contact customer service. I need to contact them to get my account reinstated. This is horrible because my account is in the process of getting deactivated. Please provide a way in which my Google One account can be reactivated or instructions to reach a customer service agent at **********************. Account is ************************************* 

      Sincerely,

      ***** *********

      Business Response

      Date: 04/29/2025

      Hi Team,

      Thanks for bringing this matter to our attention.

      We will go ahead and investigate this concern and will share our insights soon.

      Thanks,
      Kavita
      Google One Tier 3

    • Initial Complaint

      Date:04/15/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled ******************* on 12/14/24.I signed up for You ******* in November 2024 for a discounted price. I was immediately charged the full monthly price on 11/4/24 $77.92. On 11/25/24 I was charged again for $53.36. I was charged on 12/2/24 for $77.92. I cancelled You Tube as of 12/24/24 - I was charged $77.92 on 1/2/25 - $88.59 on 2/5/25 and $88.59 on 3/10/25.

      Business Response

      Date: 04/23/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of ******* products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly.

      To get in touch with the ********** support team via phone, chat, or email, please use this page: ************************************************************

      If the customer has already reached out through this page, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      Thanks,
      BBB Core Team

    • Initial Complaint

      Date:04/15/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Google has been taking money out of my account formonths without my knowledge

      Business Response

      Date: 04/16/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To get in touch with our Ads team directly, please contact us via this page: *******************************************google-ads/gethelp

      Thanks,
      BBB Core team

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized charges for Amazon Prime from Google Play Store me Account was cancelled. I want my funds of ***** refunded back to my card

      Business Response

      Date: 04/15/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
      Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp

      Thanks,
      BBB Core Team

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GOOGLE ALLOWS UP TO ***************** ONE EMAIL. I OFTEN EMAIL LAW ENFORCEMENT AGENCIES, CONSUMER ORGANIZATIONS AND OTHER ORGANIZATIONS WITH MULTIPLE ADDRESSEES IN ONE EMAIL AND IT HAPPENS OFTEN THAT ALL EMAILS BOUNCE BACK. I USE THESE EMAILS TO REPORT CRIME AND LOOK FOR AN ATTORNEY.FOR EXAMPLE, TODAY I SENT AN EMAIL WITH 275 ADDRESSEES AND ALL BOUNCED BACK - SEE FILE ENCLOSED. THEN I EMAILED TWO OF THOSE THAT BOUNCED BACK AND BOTH EMAILS WENT THROUGH - SEE SCREENSHOT.I ASK GOOGLE TO FIX THIS.

      Business Response

      Date: 04/17/2025

      Hi,

      We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

      If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

      To get in touch with our Google One team directly, please contact us via this page: *******************************************googleone#topic=9171059

      Thanks,
      BBB Core Team

      Customer Answer

      Date: 04/17/2025

       
      Complaint: 23197662

      I am rejecting this response because:

      GOOGLE HAS NOT ADDRESSED THE EXISTING TICKET 0-9329000039041

      Sincerely,

      ***** **** De La Hoz

      Business Response

      Date: 04/24/2025

      Hi,

      Thanks for contacting Google support.

      It's understandable how frustrating it is to have your emails bounce back, especially when you're trying to report serious matters and seek legal help. The issue is likely not Google's sending limit but rather the recipient servers' aggressive spam filtering when they see a single email with a large and diverse list of recipients.

      Since you mentioned sending an email with 275 addressees today that all bounced back, and then individual emails to two of those recipients went through, this further reinforces the idea that the number of recipients in a single email is the primary trigger for the bounces.

      Why Individual Emails Might Still Go Through:
      1. Lower Risk Profile: When you send an email to just one or two recipients, it doesn't trigger the same "mass mailing" flags in the recipient servers' spam filters.
      2. Established Trust (Potentially): If you've communicated with those specific agencies individually in the past, their servers might have some record of your address, making subsequent individual emails less likely to be flagged as spam.

      The recipient mail servers are likely interpreting your email as potential spam due to the sheer volume and variety of recipients in one go. Their filters are designed to protect their users from unsolicited bulk emails, and your practice, while well-intentioned, unfortunately aligns with some characteristics of spam distribution.

      To ensure your important reports and inquiries reach their intended recipients, the crucial step is to significantly reduce the number of recipients in each email you send.

      Recommendations and Solutions:

      1. Avoid Sending to Large Lists in One Email: This is the most critical change you need to make. Break down your recipient list into much smaller, more targeted groups. Instead of sending one email to 275 addresses, consider sending multiple emails, each with a significantly smaller number of relevant recipients (e.g., ***** at most, and ideally grouped by type or region if appropriate).

      2. Segment Your Recipient Lists: Organize your contacts into logical groups based on their function, location, or the specific issue you're reporting. This will allow you to send more focused and relevant emails to smaller groups.

      3. BCC vs. TO/CC: If you're putting all ************************** CC field, that can look suspicious. Using BCC (Blind Carbon Copy) is safer for mass emails.

      4. Send Separate, Targeted Emails: Create individual emails tailored to each specific agency or type of organization. This might take more time, but it significantly increases deliverability.

      Please understand that while Google might allow sending to a certain number of recipients, the receiving mail servers have their own rules and thresholds for what they consider acceptable. Your current practice of emailing large, diverse lists is unfortunately triggering those spam filters.

      Reference HC: ************************************************************

       

      Thanks,

      Abby





      Customer Answer

      Date: 05/01/2025

       
      Complaint: 23197662

      I am rejecting this response because:

      I ASK THE BBB AND GOOGLE TO ESCALATE THIS ISSUE TO INTERNET AUTHORITIES BECAUSE OF THE POTENTIAL DAMAGE TO THE SENDER OF SUCH MESSAGES; IN THIS CASE MYSELF.


      Sincerely,

      ***** **** De La Hoz

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