Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,046 total complaints in the last 3 years.
3,250 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have several Google Gmail accounts, and I backed up all my files on these accounts, knowing that they are also mail addresses associated with my other accounts like Facebook etc. Yesterday I formatted my phone, but I won't be able to get my accounts back. I tried in every way to get it back, but it was useless, and I reached out to them on their Facebook and Instagram page. I did not find any interest or response from anyone. Then someone answered me yesterday and refused to help me. I gave him the account info and everything, but he gave me some useless links and he refused to help me at all. (Now I want to recover my files)
Now I want to file a lawsuit against the bad Google policy that caused my files to be lost and my carelessness and lack of attention
Business Response
Date: 10/11/2022
Business Response /* (1000, 5, 2022/09/30) */
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

"For Account Recovery issues, we recommend checking 'Tips to complete Account Recovery steps' (https://support.google.com/accounts/answer/7299973) for help.
If your account is disabled please go to this page: https://support.google.com/accounts/contact/disabled2"

Regards,
Bhargav
The BBB Core Team
Initial Complaint
Date:09/24/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This charged appeared on my card I immediately filed a complaint with the company and my bank the bank is still investigating so I assume they are declining it on one thing I found online it said cancelled and to refund another show it still ordered I emailed the app directly and they said a refund would be issued within 30 days going on 2 months with no sign of my money
Business Response
Date: 10/19/2022
Business Response /* (1000, 5, 2022/09/30) */
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: https://support.google.com/googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
**********************************************************

Regards,
Bhargav
The BBB Core Team

Consumer Response /* (3000, 7, 2022/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been and will contact Google through app again however 8 times I am declined a refund anyway I try to submit it due only to timing or another excuse and I have been trying since it appeared well within time restraint. Email me please

Business Response /* (4000, 9, 2022/10/14) */
Google has reviewed the account provided and was unable to locate the charge. Can you please provide the order ID and/or case ID, so we may further investigate?

Consumer Response /* (2000, 11, 2022/10/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept if they are wanting me to show the order number etc. I filed the first dispute on Aug 5 soon as it appeared I had no clue what it was even and I have refilled numerous times the app I finally tracked it too wasn't even on my phone I downloaded and deleted it prior to this date It wasn't on my phone 24 hrs idk still exactly what it is I was looking for a photo editor
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Traded in a pixel 3a for a pixel 6a trade was valued at $300 when it was received by google it took over 5 days to get me the estimate the google quote 5 days or less from when they get it or over 14 days since it was sent.
they then gave me $0 for a bloated battery that is untrue just the plastic case is deformed i replaced the battery about a month ago and sent them the proof it was replaced also attached below. they then said it was not an authorized repair still $0
i can understand not getting the full $300 the plastic case is damaged but google was giving $295 even for phones with a broken screen surely a case costs less then a screen. if they do not want to give me the proper trade in price then return the phone.

trade in id is: **************
google store order id is: *****************
google order was placed on email **********************
Business Response
Date: 11/02/2022
Business Response /* (1000, 5, 2022/09/30) */
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Pixel team directly, please contact us via this page: ************************************************************
Regards,
Bhargav
The BBB Core Team

Consumer Response /* (3000, 7, 2022/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
that is the place i have already contacted google they said there is nothing more they can do and i have already explained why that is not acceptable

support ids are:

***************

Business Response /* (4000, 9, 2022/10/06) */
Hi,

Thank you for bringing this issue to our attention. I will reach out to the customer in Case 3-************* and keep you updated here. I will close the loop when we come to a resolution.

Regards,
Meet

Consumer Response /* (4200, 11, 2022/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no solution was provided here or in the email still waiting for one

Business Response /* (4000, 13, 2022/10/25) */
Hello,

We reached out to the customer in case id: 3-*************. The device was delivered and the loop has been closed.

We ask BBB to lcose this case.

Thank you,
Phoebe
Google Support Team

Consumer Response /* (2000, 15, 2022/11/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes they gace me a new pixel 6 pro and $100 in store credit thanks for the help I'm happy now that I got something for my trade in
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 20th payday ******* premium charge did get charge to my debit card. But premium was not showing up on my ******* account called complained ask for refund I was told I had to wait 7 14 days to then call back. I called August was told 45 more day . At 5hat point I opened a ticket with direct express "whom states said charge went through" they closed charge investigation because charge went through on thier end. I was I form to handle this with ******* myself. September ******* spoke to direct express that charge did go through. Not what chat logs show me they repeatedly say it didn't go through.
Business Response
Date: 09/30/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: ******************************************************************************************************** BBB Core Team
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have all these google play charges that are unauthorized and I need a refund and also my email to be blocked from using Google play because I don't use it all
Business Response
Date: 09/30/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
*******************************************googleplay/answer/9057338?hl=en

Regards,
*******
The BBB Core Team
Initial Complaint
Date:09/23/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google has suspended multiple Business Profile listings all in the same day with absolutely no warning, no justification, and no explanation as to what part of my Business Profiles "violate their policy guidelines". I have read through the policies multiple times and gone over my profile line by line ensuring that every aspect of my profile is in full compliance with Google's policy guidelines. There is absolutely no reason for 4 out of 7 of my profiles to be suddenly suspended after they have been up and running with no issues and 4.0+ star reviews since at least March 2022. I have tried submitting support tickets to get my profiles reinstated and have not received any correspondence from Google. Google's policy states that they will reply within ***** hours, however, they continue to be in violation of their own policies by taking weeks before replying to any reinstatement requests. I have sent Google images of my storefronts proving their location and sent copies of my business licenses showing the names and addresses of my businesses. Here are the 4 locations ****************************************************************************; ****************************************************************************; ****************************************************************************; ****************************************************************************** am attaching the business licenses to this ticket and refuse anything less than the full reinstatement of my business profiles. One of my profiles has been disabled for over 3 weeks and I haven't even heard from Google about it. I am losing business and revenue every day that these listings are suspended.
Business Response
Date: 10/06/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google My Business team directly, please contact here: *******************************************business/#topic=*******&contact=1 Please remember to provide the email that owns or manages the *** page

Regards,
BBB Core Team
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order August 29th for google nest products on the google store online. Was promised my items will be delivered by 9/2. I requested to cancel the order and placed a new order through Amazon (which I purchased same items for lower price) received my items by the end of the day. Reached out again to google and was advised it could not be cancelled because it was processing my items to be shipped. Which was a lie. A week later when I followed up with my case I was told the items weren't in stock. If the items aren't in stock why can't they be cancelled. How are you processing an order with items you do not have. I want my order cancelled and my money refunded asap.
Business Response
Date: 09/30/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Nest team directly, please contact us via this page: *******************************************googlenest/gethelp

Regards,
*******
The BBB Core Team
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regard to Google Business account. I help run the company *******************************. We have contacted google multiple times about their google reviews not showing up with the same reply over and over. Stating this: "Thank you for responding to Google Business Profile Support. I hope you are doing well!I'm writing this email to you in regard to your concern about the missing reviews for the business profile "******************************************., *************************************************************************************".I completely understand that this is not the outcome that you must have expected. I understand the fact that how important it is for you, as a business owner, to receive reviews from your customers.Additionally, I would also like to inform you that there are instances where the review posted on your profile does not go well with our policies as they are designed to ensure that only relevant and potentially productive reviews are received by the business. This does not only work for the business but also ensures a meaningful user experience. You can refer below to know more about such examples:Reviews from third-party websites are no longer incorporated into the review text on our profiles.Reviews considered to be spam or that are inappropriate will be removed.Here is a link explaining in detail, the probable scenarios where a review fails to stand compliant to our Local Review Policies. Reviews that have been removed can not be reinstated. We know that this is frustrating when it happens but believe that overall, these measures help to ensure that the reviews appearing on local Google profiles are authentic, relevant, and useful. If you'd like more help on this issue, reply to this email. We'll be happy to help! For help with other issues, you can always reach us via our ************* I'm losing business due to this, and who knows how many reviews that have not been posted. This affects not only me but every business. (contacted 9/10 - 09/23/22
Business Response
Date: 09/30/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google My Business team directly, please contact here: *******************************************business/#topic=*******&contact=1 Please remember to provide the email that owns or manages the *** page

Regards,
*******
The BBB Core Team
Customer Answer
Date: 10/01/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called google and messaged with google 5 times about this issue and they have only repeated that I need to make sure I or the customer is fallowing there rules and regulations for it to post. Nothing was against their regulations.
Business Response
Date: 10/17/2022
Hi,

BBB Team, more time is needed to properly review the merchants request.

We apologize for any frustration you may be experiencing as a result of Google products or support. We are looking into this further. Can you please provide the case ID that you described in your initial outreach?

It should be the 14 Digit case ID at the top of your email consult with support.

Additionally, do you know how many reviews are missing and when they went missing?

Do you have any examples or screenshots of previous reviews? You would typically receive an email for the review.

Any information you can share would be tremendously helpful.

Kindest regards,

The Google Business Profile Support Team
Customer Answer
Date: 10/20/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
1-5217000033292 This is the only number I can find in the emails that have been sent back and forth. I have given you all the information and even a picture of the customer's review. However, the only answer I received is a copied and pasted response. That's the sad thing I have no clue how many could be missing. The only reason I knew about this is a customer brought it to my attention.
Business Response
Date: 11/02/2022
Hi,

Thanks for that information. I believe this would be an issue for the person leaving the review.

The customer experiencing the issue should attempt to use a PC to leave the review or vice versa, depending on what device they used to leave the review.

For us to look into it further, we would require sensitive information such as the customers details, the type of device they were using and the model of the device.

The best way for a merchant to provide this information would be through our support channels here: ***********************************************************

If they've already done so, can you please share the case ID for that information so we can see what steps have been taken to troubleshoot further?

Kindest regards,

The Google Business Profile Support Team
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My elder parents left FI for ******** before the billing date, and were billed anyway for the next month. when support was contacted I was informed that not only would no refund be issued but 2 more bills would be coming over the next two months for the full cost of service for both lines for the inconvenience that Google FI suffered from having to port the 2 phones numbers to ********. they already have billed us unfairly $60+ and plan to keep doing so despite Fi not being the cell provider anymore.
Business Response
Date: 09/30/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp

Regards,
*******
The BBB Core Team
Customer Answer
Date: 10/05/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
they have requested the case ID, so I'll give it to them.
Customer Answer
Date: 10/05/2022
the requested case ID is: "case: ***************
Sep 20, 10:03 PM (Pacific Time)"
Customer Answer
Date: 10/19/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
the requested case ID is: "case: ***************
Sep 20, 10:03 PM (Pacific Time)"
Business Response
Date: 10/19/2022
Hello BBB Team,

Thank you for bringing this user's issue to our attention. We are not able to locate the Google Fi subscriber in this complaint. We will need the complainant to provide us with a support case ID or the email address for the affected Google Fi customer to be able to look into the issue. Once we have that information, we will be able to assist.

Thank you,
The Google Fi Support Team
Business Response
Date: 11/01/2022
Hello BBB Team,

Thank you for bringing the user's issue to our attention. We have fully reviewed their case and we see that the user canceled their ********************** ********** and ported out their number. When a user cancels their service, the account goes into a closing state. The user will receive two more closing statements, but they will no longer be billed for Google **********.
Any remaining credit after the second statement will be refunded back to the user's original form of payment within 30 days. In short, it can take up to 90 days for final billing to complete. The user can view the most up to date billing information on their account by going to pay.google.com, click on Subscriptions, Google Fi, Manage, View statements.

The user's issue is resolved and we ask that the BBB close this case.

Thank you,
The Google Fi Support Team
Customer Answer
Date: 11/09/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
received full service bills after transfer of phone numbers for both accounts and despite getting emails saying that credit was owed and "should be refunded" no refund has come. I am doubtful that a refund will ever be delivered and google fi support is unreliable and often vindictive against users that have issues or transfer out.
Business Response
Date: 11/22/2022

Thank you for bringing the user's issue to our attention. The user has received two closing bills, both of which reflect a credit. This credit has been refunded to the credit card on file as of November 17, 2022. We ask that the user contact their bank to verify the refund.

As the issue is resolved, we ask that the BBB close this case.

Thank you,
The Google Fi Support Team
Customer Answer
Date: 12/10/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
partial refund received, we will never do business with google fi again.
Initial Complaint
Date:09/23/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the Pixel 6a smart phone from Google Store (store.google.com) on Sept. 5th 2022 and paid $449 for it. Per Google Store's own price match policy, I'm supposed to be eligible for price matching to a competitor retailer within the return window. I found a better price at Amazon.com (sold and shipped by Amazon) for the same item (color, storage, and carrier status - unlocked) at $390.49. Yet when I reached out to Google Store support to do this price match, they rejected my request pointing to their own policy about my order containing a trade-in. I've dissected their policy to them multiple times, that it clearly states the Exclusion clause is directed at their competitive retailers and no where does it say their own orders cannot contain a trade-in device. They are ignoring their own policy, and basically mis-interpreting it however they see fit as to not honor any price matches.I want them to honor their own policy and make a refund as price match to my order.Order #GS.5290-9825-2441Paid price: $449competitor price: $390.49Requested price match refund: $58.51
Customer Answer
Date: 09/28/2022
***Document Attached***
google store receipt,
google store price match policy,
amazon price advertisement
See Attachment/File: itemized receipt
Business Response
Date: 09/30/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Store team directly regarding any existing orders, please contact us via this page: *******************************************store/answer/7334136?hl=en.

Regards,
*******
The BBB Core Team
Customer Answer
Date: 10/06/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Hey *******,

I have to correct you, google support is undoubtedly NOT the best and fastest support. We wouldn't be here with BBB if what you mentioned is true.

For one thing, your support channels don't even keep track of the Case IDs. I have reached out to them multiple times regarding this matter like I stated in my complaint. All they do is deny and close the case under their rugs. The only Case ID that might or might not be related to this price match issue is this case ID, ***************. It comes from a survey email.

update: I found a screen print of one of my first case on this issue. It is 6-8249000033560.

So with all the documentation I provided, and proving that my order, GS.5290-9825-2441, does qualify for price matching, please refund me the price difference to my order.

Thanks,
***
See Attachment/File: image.png
Customer Answer
Date: 10/06/2022
***Document Attached***
Even lower price in Amazon now, $349, compared to what I paid, $449 at the Google Store. So I would need a refund of a $100 for the price match.
See Attachment/File: Capture.PNG
Business Response
Date: 10/12/2022
Hi,

Thank you for bringing this issue to our attention. I will reach out to the customer in Case *************** and keep you updated here. I will close the loop when we come to a resolution.

Regards,
Meet
Customer Answer
Date: 10/18/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Meet.
I have received your resolution directly, and it is excellent. You can close the loop on your end.

Thank you BBB for setting this up and helping me resolve this matter to satisfaction. I accept the business's resolution. You can close this case.

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