Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,036 total complaints in the last 3 years.
3,236 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/31/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a disabled veteran and I filed a claim within the filing time period to receive google claim money. My google claim is-Your google claim was successfully submitted! Settlement Claim ID: *********** Claim Confirmation Number: 3721578.I need google to mail my claim check to my address on file because I never received my google claim check. Please assist BBB.
Business Response
Date: 08/31/2022
Hi ******,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

Thanks,
*******
The BBB Core Team
Customer Answer
Date: 09/06/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted google & need settlement claim checks for case claim kqk5746370, claim confirm *******, & claim *************, claim confirm # *******. next step is the office of inspector general. Neither claim check was received.
Business Response
Date: 09/19/2022
Google has further reviewed your request. Google is currently investigating the submitted claim. For further inquiries regarding your refund request, we recommend working directly with Google Play support. *****************************************************************************
Customer Answer
Date: 09/27/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
AGAIN ****** VS. GOOGLE SETTLEMENT CLAIM PAYMENTS ARE NEEDED
Business Response
Date: 10/20/2022
Customer needs to follow their claim and wait for the settlement to completely process. Emailed this information to the customer. Issue has been answered.
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted Google about a suspension to my Google Pay account. I filled out the form and sent my ID as requested, never heard back from them. Only way to contact them was through chat. If you call the number they give you, it hangs up if your issue is outside the two issues the automated system prompts for. During th second chat interaction, they were giving me the run around prompting me to visit the same FAQ page that got me to the chat in the first place. There was no way to speak with a specialist or a supervisor, no way to speak with someone on the phone. This is no way to treat loyal customers, but where do you go? They're basically a monopoly. I would hope something is done to make them improve their customer service, with the amount of revenue they make, the least they can do is have the common courtesy to speak with their customers over the phone! Thus far nothing has been accomplished on my isse and I sit here waiting on an email!
Business Response
Date: 09/19/2022
Business Response /* (1000, 5, 2022/09/01) */
Hi *****

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Pay team directly, please contact us via this page:

https://support.google.com/pay/gethelp

Thanks,
Theresa
The BBB Core Team
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 18, 2022 I bought a Google Fi phone based on the advertised special they had on a 5 G phone. The Google representative also told me to turn in my current Google phone for a $155.00 credit. I told her the reason I am turning in my phone is because the battery had expanded. I told her the phone worked perfectly fine. I did not have any other issues. She told me that Google would credit me with $155.00, even with an expanded battery. I turned in my phone, and received an e-mail stating that because of the expanded battery they were not giving me anything for my phone. Prior to turning it into Google I had gotten a price quote to fix the phone of $75.00. The only reason for not fixing and keeping the phone was that Google was giving money for turning it in. The fact that Google was offering a reduction in price on a new 5G phone, plus money for turning your phone in for $155.00 made me purchase the 5G phone. I could have repaired the phone, and been better off. I have contacted Google and they stated they would send me an e-mail concerning the $155,00. That was a month ago, and absolutely no contact. I am now having software issues with the new phone they sold me. They are not accepting my account number when I call them. I am not even able to talk with customer service.
Business Response
Date: 09/01/2022
Hi ***,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp

Thanks,
*******
The BBB Core Team
Customer Answer
Date: 09/08/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried to reach Google Fi, both by using their website, and by phone. I have talked with there representative that stated I would receive an e-mail with a case number, and Google Fi's response to the taking my phone without consideration or remuneration. After not receiving a call or e-mail I tried calling the numerous phone numbers for customer service. A prerecorded message coming on the phone, and states they need your account number to continue. No where do they post your account number. I tried my phone number several times, just to get hung-up on. This is customer no-service and a way to illegally promise compensation for turning in my phone to them, so they can something for free, and then turn around and sell it. Current phone they sold me is a total disaster!
See Attachment/File: 9-7-2022 Google Fi Better Business Bureau complaint.docx
Business Response
Date: 09/23/2022
Hello BBB Team,

Thank you for bringing this user's issue to our attention. Upon review, our trade in team determined that the Pixel 4 XL had a swollen battery when it was evaluated. Due to this, the trade in value stands. We will not be able to make an exception.

We ask that the BBB close this complaint.

Thank you,
The Google Fi Support Team
Customer Answer
Date: 09/27/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The Google Fi representative told me that it did not matter that the battery was swollen. When evaluating whether to buy a new phone or replace the battery on the older phone, the rebate on turning in the older phone was the deciding factor. I was promised $155.00 on the Pixel 4 as is. The decision still stands, I want to made whole. Either give me what was promised or return my Pixel 4, which was in good working order, and refund me the money spent on the Pixel 5a. I will return the Pixel 5a, and cancel service. Is anyone reading what I have sent to the Better Business Bureau. There are other people that have had similar instances with Google Fi. This not an isolated instance. I want them to stop stealing people's phone!
See Attachment/File: 2022 **** Google Fi Better business letter.abw
Business Response
Date: 10/07/2022
Hello BBB Team,

While we'd like to provide an exceptional support experience, it is necessary that we adhere to our policies. We are unable to accommodate the user's request.

We ask that the BBB close this complaint.

Thank you,
The Google Fi Support Team
Customer Answer
Date: 10/14/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
To take property by promising compensation, knowing that you are not willing or able to give stated compensation is theft. To drop this case would be a travesty of justice to the other customer of ********************** Fi that relied on Google Fi statements. This would undermine the very principles that people operate under, that a person word is their bond. What is next. Are we as a people going to make coercion legal?
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the "outdoor" nest cams but the product clearly don't hold up to the weather I contacted company and they say sorry out of warranty but the cords should not turn brittle and crumble like they are and the pics attached are 2 different cameras I have but 1 of them completely stopped working due to this issue and google-nest will not acknowledge there false advertising or recall that should be in place all I want is to exchange to make it right considering a outdoor cam don't hold up outdoors
Business Response
Date: 09/21/2022
Business Response /* (1000, 5, 2022/09/01) */
Hi ****,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Nest team directly, please contact us via this page: https://support.google.com/googlenest/gethelp

Thanks,
*******
The BBB Core Team

Consumer Response /* (3000, 7, 2022/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The offered to sell me replacements and there was no case number because they wouldn't open the case nor would they transfer me a manager on duty so I agreed for a manager call back I never received and now once again I am getting a run around instead of goodly fixing the issue

Business Response /* (4000, 9, 2022/09/16) */
We've since contacted the consumer and have provided them with a resolution regarding this concern.

- The Google Nest Support Team

Consumer Response /* (2000, 11, 2022/09/17) */
Google has decided to do the right thing and send me 2 replacement cameras this matter has been resolved
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This a very sensitive subject , and I want to say this very clearly and I hope this message will be heard by many as possible! It's good to have the internet for communication, information and it can be a benefit but it also can be an evil! ********************** has no feelings or consideration for anyone and I hope and pray that this cruel search engine will be gone from at least ****** ! On or around August 27, we looked at our business ****** *************** online and I looked at my ********************** My Business Page and our Account was deactivated and we do not know why! They just shut us down! Now we do not have any business! This is about verification which I have done in the past! Here in ****** on the island of Oahu we teach surfing year round at the beginner surfing spots! In summertime we teach in Waikiki (south shore) and winter time we teach surfing on the ( North Shore ) ******* . We are a Mobile surf school to get the best waves for our students. We have been in business since 2014 fully certified with the ***************, and city and county of ********! We have been in compliance paying our taxes and doing our best to keep a 5 star record! Except for the occasional bot that ********************** does not care about! I got some guy who I do not know from anywhere nor have I done any business with! So ********************** just lets this happen and they say that there is no violation! I am looking for a way to sue ********************** for their way of creating bidding wars with the surf schools in ****** ! Those who pay more get more customers and they are creating unfairness because they are giving more customers to companies who do not even have qualified surfing instructors and I can prove it! I was unfairly deactivated and our hard work to gain all 5 star reviews on ********************** went down the drain! I really wish the search engine Giant ********************** disappear from our planet and instead of Google earth become ********************** Mars and go where they belong! We are a small company but honest! ****** ***************-Waikiki & *******.
Business Response
Date: 09/01/2022
Hello *****,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we can further investigate.

To get in touch with our Google My Business team directly, please contact here: *******************************************business/#topic=*******&contact=1 Please remember to provide the email that owns or manages the *** page.

Best,
******
Google Support Team
Customer Answer
Date: 09/06/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Well I am not going to get anywhere by being harsh or rash concerning our case Case ID *************** We have two locations where we teach surfing and this is because of the surf or waves being seasonal regarding our two Locations ****** ****************Waikiki and ****** *********************** as for the moment the only verified location is Waikiki (partially) we do not have our photos and all of our reviews! My dear Google we have been in business since 2014 and have been verified by you in the past! We are registered in the *************** and pay our Taxes! All this can be proven and you still cannot tell me why our account was deactivated! Google you are not being fare to our company and we are asking you politely to give us all of our reviews back and photos my wife has spent her hard work doing! This is not acceptable! You are telling me sorry your company is not doing a good job! We never complained in the first place! Sorry to say but you would not like this if it happened to you! And we are not at all visible on Google! Why????? we would like to be visible and treated fairly and if you have a solution we need it now!
Customer Answer
Date: 09/08/2022
Well thank you Google we are almost there! we have our visibility back however qe are still missing our reviews for ****** ***************** ******* and ****** **************** Waikiki and also Google Maps will not let me send a pin drop from my phone! please we are almost there!
Customer Answer
Date: 09/08/2022
Well thank you Google we are almost there! we have our visibility back however google we are still missing our reviews for ****** ***************** ******* and ****** **************** Waikiki and also Google Maps will not let me send a pin drop from my phone! please we are almost there!

corrected spelling
Customer Answer
Date: 09/08/2022
Thnkyou Google Support Team we are up and running. S sorry about complaining but we needed our site for business! I would like to delete any review about Google Thankyou!
Customer Answer
Date: 09/08/2022
Thankyou again Google for getting our company up and running again The reason I responded again was to make sure the complaint was clear we are okay now! Thankyou
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello!I have a business, Chef ****************** **************** and most people find me on Google. Yesterday, a customer tried to leave me a review on my ********************** business page, but said she couldn't it on Google. When I logged in to the page, this is the following message displayed:Disabled This location is disabled because it contains errors or doesn't comply with formatting guidelines. Contact support to get this location back on Google Maps.Here is the link to my website in case you need it: ************************************ problem is, Google doesn't explain what the issue is, thus, how can I fix it? It says it could take weeks until I get a response, however, it is a tremendous financial hardship as Google is the most powerful search engine, and my website cannot be found now. Please, is there anything you can do to contact them? I filled out a request form, but without knowing what the issue is, I am completely lost. Thank you for whatever help you can offer.
Business Response
Date: 09/01/2022
Hello *****,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we can further investigate.

To get in touch with our Google My Business team directly, please contact here: *******************************************business/#topic=*******&contact=1 Please remember to provide the email that owns or manages the *** page.

Best,
******
Google Support Team
Customer Answer
Date: 09/06/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello, Thank you for getting back to me. This is a response to ******** Sept. 1st response from Google. He asked if I already have a Case ID with ********************** Support. Here it is: Case ID ***************
I still do not know what needs to fixed that is why I reached out to BBB in the first place. My business listing has now been disabled 7 days. I would like a response as what to do to reinstate as I believe all the of the guidelines have been followed; if not, please let me know what to do.
Thank you!
Customer Answer
Date: 09/15/2022
***Document Attached***
Hello,
It is now 16 days since my Google Business Listing was suspended, and I've not received a single phone call and only three emails. I am in dire financial straits. Attached are more supporting documents; one is my electric bill and the other my business signage and gift certificate. I ask Google support staff to please work on my case as soon as possible?
Thank you in advance for your help.

See Attachment/File: FPL Bill
Business Response
Date: 09/22/2022
Hi BBB Team,

More time is needed to properly review the request.

Kindest regards,

The Google Business Profile Support Team
Business Response
Date: 09/28/2022
Hi,

We apologize for any frustration you may be experiencing as a result of Google products or support.

The listing has been reinstated. Please let us know if you require any additional support.

Kindest regards,

The Google Business Profile Support Team
Customer Answer
Date: 10/03/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the resolution. Thank you for your assistance.
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google suspended my google my business account and I have not been able to reach them to reinstate this mistake. My google my business account is associated with my gmail account, ***************************
Business Response
Date: 09/01/2022
Hi *******,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google My Business team directly, please contact here: *******************************************business/gethelp
Please remember to provide the email that owns or manages the *** page

Thanks,
*******
The BBB Core Team
Customer Answer
Date: 09/06/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
they provided the information I needed to contact them.
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered nest cam from google store (*******************) . Google shipping system autocorrected the address and shipped to different location, although the invoice has the correct address.

I called customer center last week and reported the issue and still there is no resolution on my case ...following is the ticket number (****************.

Honestly, This is the worst customer experience I have ever had.

Please refund my money, I would rather buy from Amazon who really cares about their customer.
Business Response
Date: 09/23/2022
Business Response /* (1000, 5, 2022/09/01) */
Hi *****

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Nest team directly, please contact us via this page: https://support.google.com/googlenest/gethelp

Thanks,
Theresa
The BBB Core Team

Consumer Response /* (3000, 7, 2022/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already been in contact with Google customer care but unfortunately after several weeks there is no resolution
I mean how long it takes to ship the************** customer service i have ever seen

Below is my order number

(*******************)

Business Response /* (4000, 9, 2022/09/15) */
Hello Team,

Resolution has been provided to the user on the case ID: ***************.

Regards,
Swagat

Consumer Response /* (2000, 11, 2022/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Google sent me the replacement product . Thanks much!
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It isn't fair that I have my account suspended when I have done nothing wrong. Please reinstate my account. All I did was create a campaign and then my account gets suspended for suspicious activity? I did not do anything wrong. Please fix and reinstate. My Google Ads account number is ************. Please reinstate it.
Business Response
Date: 09/01/2022
Hi *******,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Ads team directly, please contact us via this page: *******************************************google-ads/gethelp

Thanks,
*******
The BBB Core Team
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am requesting a full refund totaling $106.48 from the Google Play Store for in app purchases I made due to false advertisement. On 8/20/2022 I downloaded and installed the mobile game Family Island (Melsoft ********** from the Google Play Store. I did not obtain Family Island because of personal preference, the sole reason I chose to play this game was to obtain credits for another game from Google Play that I have played for years Yahtzee with Buddies (Scopely). When a player needs credits for a game they are given chances to complete offers via Tapjoy. I don't know exactly what ****** is. The offer I chose was reach level 20 in Family Island and receive 720 bonus rolls for Yahtzee. Well from 8/20/2022 to 8/28/2022 I poured all my free time and $106.48 into reaching level 20 in Family Island. I reached level 20 in Family Island on 8/28/2022. I immediately stopped playing Family Island and logged into Yahtzee with Buddies. I had earned 720 bonus rolls and I was ready to use them. When I logged into Yahtzee I saw that I had not been credited the promised bonus rolls. I immediately contacted ******. I sent screenshots from Family Island showing which level I was on along with my inquiry. I received an email today from Tapjoy stating that they could not verify that I was a new user to Family Island therefore the offer and reward were void. That is unacceptable. I am so upset that I decided that I'm not going through the run around with Scopely, Tapjoy, , or Melsoft Games. Google Play Store allows these game developers to run the scams on their users. Google Play Store keeps an accurate purchase history for users accounts. Google Play Store can quickly verify that this is the first time that I spent $106. 48 over an eight day period attempting to reach level 20 on Family Island. I do not want the 721 bonus rolls. I want my money back. I am disgusted with Google Play and all of the fraudulent game developers that come with it. Thank You
Business Response
Date: 09/01/2022
Hi *******,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
*******************************************googleplay/gethelp

Thanks,
*******
The BBB Core Team

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