Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,024 total complaints in the last 3 years.
3,245 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is against Google Ads.
We are a small dental clinic that uses google ads for advertising our services. We are located in a fairly remote area, so most people would only know about us via the ads (**************).
We had our google ads account for about 4 years now, but about 3 months ago, our Google Ads account was hacked by unknown cybercriminals, who tried to run illegal ads campaign (promoting something crypto-related). Google immediately suspended our account, and ever since then, we have been trying to reinstate our account, to no avail.
When we call google ads, they direct us to fill out a form to reinstate the account, and the website states that someone will get back to us in 3-5 days. We then get an email confirmation, which states the same thing. After the first time we submitted our form, and since then, we would call google ads, who would tell us to wait 3-5 days, or to fill out a form. We have filled out 20 forms already and have had no resolution. Our account is still suspended. When we call, we are unable to reach anyone past the customer service desk at google ads, who only tell us to fill out a form and are unable/unwilling to elevate the issue.
Having no ads for 3 months has driven our Dental practice into the ground, we have used up all of our money reserves and we are at wits end. We are trying BBB as our last-ditch effort to try and reinstate our ads.
Business Response
Date: 09/12/2022
Business Response /* (1000, 5, 2022/08/29) */
Hello*********,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If you have already reached out through our Google Support channels, we ask that you please share your existing Case ID(s), so that we may further investigate.

To get in touch with our Ads team directly, please contact us via this page: **********************************************************

Best,
Oliver
Google Support Team
Initial Complaint
Date:08/26/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my YouTubeTV subscription within minutes of my credit card being billed. The charge was only pending and not posted to the credit card. I immediately requested a refund and was told it was not eligible for a refund.The service was never used. Email on the account is ********************
Business Response
Date: 08/29/2022
Hi *****,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our ********** team directly, please contact us via this page: *******************************************youtubetv?hl=en#topic=7071745.We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our ********** team directly, please contact us via this page: *******************************************youtubetv/gethelp

Thanks,
*******
The BBB Core Team
Customer Answer
Date: 08/29/2022
This issue has been resolved. Please cancel this complaint.
Initial Complaint
Date:08/25/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Property has (1) physical address and in Google maps when you click on the property there are (2) different false/ fake invalid addresses that generate from it depending on what section of the property you click on along with an edited photo that violates the legal name right to the oil company the word "Citggo" when it should be "Citgo"
Business Response
Date: 08/30/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Maps team directly, please contact us via this page: *******************************************maps/?hl=en#topic=3092425

Regards,
BBB Core Team
Customer Answer
Date: 09/05/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
BBB;
I have gone through the proper channels to correct my business physical address, and have sent edit requests only for it to get rejected due to "google unable to verify" or when an edit is approved and published within 24 to 48 hours it is changed back to what it was yet my requests for a correct publication is 10 to 20 days and another 3 to 5 for publishing.
there are 5 different address cards on my business property going to different addresses and this is impacting me due to my business depending on exact and specific physical location.
none of these cards have my exact physical address location all are displaying fake/ false locations
"217 ******************************************************************** I have requested for corrections through the "send feed back" section
and being denied "Google unable to verify"
See Attachment/File: 95.png
Customer Answer
Date: 09/08/2022
***Document Attached***
BBB;
Attached are screenshots of another google maps report and google maps search of my business and address in google maps
ehrn I typed the name and address of my business it generated 3/4 to a mile west of me!
See Attachment/File: citgo98
Business Response
Date: 09/20/2022
"Hi there,
Thanks for contacting us. Our engineering team is working on the issue. We will get back to you shortly
Thanks,
The Maps Team"
Customer Answer
Date: 09/23/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
BBB;
Please keep the case open awaiting the correction from Google maps

Thanks
Customer Answer
Date: 09/25/2022
***Document Attached***
BBB;
How is google's maps system allowing the edits and changes of placing businesses and entities miles away from their physical location without,
the edited photo of my business the google maps has has been changed to a secondary road name that are not be used as addresses.
This really is a joke!!
on the search of google maps my business does not show
address, or any form of an open business existing on it, and the plus code under my business search, doesnot return to "********************", it return to a point as "*************" in the middle of an intersection
see attached search screen shot
See Attachment/File: citgopls
Customer Answer
Date: 09/26/2022
BBB;
In the past my property was identified having its numeric number populate as anyone is browsing through google maps as other properties are, sadly this is no longer displaying, the number "217" no longer shows as properties south, north, east and west all display their numeric addresses.
please correct to its previous numeric state
Business Response
Date: 10/07/2022
"Hi there,
Thanks for contacting us. Our engineering team is working on the issue, Will get back to you shortly.
Thanks,
The Maps Team"
Customer Answer
Date: 10/11/2022
***Document Attached***
BBB;
As the spammer, or who ever is being allowed to manipulate and change the address location for my business, more cards are populating under the address plus codes for the different sections of my property, a card had 1 3 days ago, now we are up to 5, another had 1 now we are up to 3.
and that should not be allowed because in my case it is being used to *********** and therefore hurting my business financially.
Thanks
the owner
See Attachment/File: address cards.png
Customer Answer
Date: 10/15/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
BBB/ Google Maps;

when you click on my property, to see what is on it, a fake/ incorrect physical address of "214 IL-19" populates , then when you click to see its true location it moves to "***********" which is not a "217 E Irving ***** address, can you please explain why is this occurring to my business address, and not others like me in the area, why I am being discriminated against!
See Attachment/File: citgo11
Customer Answer
Date: 10/18/2022
***Document Attached***
BBB;
you click on the business address, in maps.google.com, then click on the first card in the "At this location" Section my street address generates along with an image of a different location, for the purpose of spamming my business and relocating it else where on the map. please STOP allowing my business and its address to go everywhere but its correct address
Thanks
The Owner
See Attachment/File: ****
Customer Answer
Date: 10/21/2022
***Document Attached***
BBB;
As this case has progressed in the past and have sent you copies of the erroneous addresses and different manipulative address locations, please add this last that has generated in the last 2 days, as you click on my business property address, a photo and location of "********************************************************" which is now has a different separate POI for that specific address, which is used to spam my address and relocate my business.
attached is a copy of the fake / False spamming POI as well as a copy of the report to google maps.
thanks
See Attachment/File: fake222
Customer Answer
Date: 10/22/2022
***Document Attached***
BBB;
As stated previously location changed by the day, today my business's address is an invalid address of "******************************************" which is embedded into a " 217" poi in the middle of the road,
see attached.
Thanks
See Attachment/File: ****
Customer Answer
Date: 10/22/2022
***Document Attached***
BBB;
As a result of this fake / invalid erroneous/ address, my business on google maps is generating at "****************************** *************" and when I go in to correct its data, it shows the correct address, as if maps has purposely chose to relocate my business"s correct data else where
see attached generating else where with the correct data.
Thanks
See Attachment/File: 217W
Business Response
Date: 11/02/2022
"Hi there,
Thanks for contacting us. The issue has been resolved by our engineering team.
Thanks,
The Maps Team"
Customer Answer
Date: 11/06/2022
***Document Attached***
BBB;

How is Google unable to correct and not allow the continuation of my business relocation!!

I am at ************************************************************, the data in my business manager profile is stating the same address, but on google search it displays a false/fake address, its not even an address, The "****************************************" that can be in any city that ************** stretches through!
This is really a joke!!

See Attachment/File: 11-6google.png
Customer Answer
Date: 11/16/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
BBB;
Today I am addressed as "***************************************************"
Please correct my address to my real address of "************************************************************"
Thanks
The Owner
See Attachment/File: 229-1.png
Customer Answer
Date: 12/05/2022
***Document Attached***

BBB;

The spamming and relocation of my address and its physical property address is still being allowed by google to be moved and relocated .

My property has 3 different addresses and locations.

See attached!
See Attachment/File: 3address.png
Business Response
Date: 12/07/2022
"Hi there,
Thanks for contacting us. Our engineering team is working on the issue. We will get back to you shortly
Thanks,
The Maps Team"
Customer Answer
Date: 12/09/2022
***Document Attached***
Hello;
Why is google relocating my business to a different address
please see attached where google moved the business location and address to the middle of an intersection!
The owner
See Attachment/File: googleupdate
Customer Answer
Date: 12/12/2022
***Document Attached***
BBB;
Google is relocating my address and location to "**************** *********, **"
see attached
The Owner
See Attachment/File: west1
Customer Answer
Date: 12/13/2022
***Document Attached***
BBB;
I wake up every morning to see where and what address am I at for the day?
Today I am as "*************** *************"
see attached
The Owner

See Attachment/File: 216Cedar.png
Customer Answer
Date: 12/18/2022
***Document Attached***
BBB;
My property has 4 different addresses according to google maps, in the google maps platform when you click on different places of the property, various addresses of
"***************"
"***************"
"***************"
"***************"

and ever since I opened this case with BBB complaining about erroneous addresses my business property has seems like I went from 4 different "217" addresses to 4 different " N Cedar" false addresses.
Please have this corrected,
The Owner

And I am a "********************"

See Attachment/File: ***********
Customer Answer
Date: 12/21/2022
***Document ************************************************************************ the location has moved to "******************************************************** screen shot of my physical address on the google maps platform is returning to "229 ******** ********* **" and we are looking into this due to customers complaining to ***************** that the location on maps is incorrect and its generating at "********************************************"
the address and location on google maps should match
Thanks
The owner
See Attachment/File: 229s.png
Customer Answer
Date: 12/29/2022
***Document Attached***
BBB;
The false fake addresses on my property are increasing so now there are (3) additional addresses on my property eversince I reported this and google is claiming that it is being corrected, and the spamming has increased not decreased!

attached are the screen shots of the fake addresses or you are able to verify through logging onto "maps.google.com" and then my address in ********* **,
please remove these spamming /false/ fake addresses off my property
Thanks
See Attachment/File: *****
Customer Answer
Date: 12/31/2022
***Document Attached***
BBB;
Let me know If I need to file a new case for this, as the spam on my address has only increased!
I have 4 spam / fake false addresses on my property that google is working on it and repairing it.
see attached
the owner
See Attachment/File: 4addresses.png
Customer Answer
Date: 01/02/2023
***Document Attached***

attached is a screen shot of report made to google maps!

still no correction and spam is increasing!
See Attachment/File: Screenshot 2.png
Initial Complaint
Date:08/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around August 12, 2022 I upgraded my GoogleOne subscription to 2 Tb from 100 Gb because there was a promotion to get a free google nest hub. Today I was told from Google that I needed an annual subscription to qualify, however this information was not made available at the time that I signed up for the upgraded service. I was told from a representative that I needed an annual subscription after he had escalated my issue, but this was never told to me prior to my purchase of the monthly subscription
Business Response
Date: 08/26/2022
Hi ********,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Nest team directly,
please contact us via this page: *******************************************googlenest/gethelp

Thanks,
*******
The BBB Core Team
Initial Complaint
Date:08/25/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Google Pixel 6 Pro from AT&T in Feb 2022. Phone is now having issues and not working properly. Contacted carrier and they explained that I needed to contact manufacturer directly for warranty exchange. Tried calling several phone number for Google Customer service but unable to reach any live person at every number. Finally got to a website where they claim to offer support via chat box. After going thru several trouble shooting steps, phone still not working. Spoke with rep name ******** and someone to claimed to be a manager name ****. This is by far the worst customer service I have ever experienced. They wanted to send me back to the store. after i explained that the store sent me to them, they wanted me to send them my phone and wait 10 days for them to inspect to make sure there was no damage before they would replace it!! this is ridiculous. I explained to them that this is my business phone and cannot be without a phone for 10 days. They proceeded to ask me for proof of purchase! I told them it has been 6 months and had no idea where the receipt would be. Said they could not help me!!! this is by far the Worst Customer service i have ever experienced in trying to get a warranty phone replaced! I will NEVER recommend GOOGLE Phones to anyone because although the phone works great, the Customer service and return process is the HORRIBLE! Still have a phone that is NOT working properly that I have to figure out what I am going to do with it
Business Response
Date: 09/16/2022
Business Response /* (1000, 5, 2022/08/26) */
Hi********,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Pixel team directly, please contact us via this page: https://*************************************

Thanks,
Theresa
The BBB Core Team

Consumer Response /* (3000, 7, 2022/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already reached out to this so called support website at least 4 different times and this is a total waste of time. I am sure you can easily look up the different conversations I have had with the reps. Phone still does not work right. Just keep getting the run around from everyone at Google!

Business Response /* (4000, 9, 2022/09/07) */
Hi,

Thank you for bringing this issue to our attention. I will reach out to the customer in Case
*************** and keep you updated here. I will close the loop when we come to a resolution.

Regards,
Meet

Consumer Response /* (2000, 11, 2022/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted via email by someone in the support department from google and was shipped out a new phone. I have transferred all of the information over to new phone and have shipped back old phone back to google. Thank you for your assistance
Initial Complaint
Date:08/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is an ongoing billing issue with the vendor. They claim and bill data usage at a metered rate of $10/GB of data used and that is prorated for units under 1GB. Their app says I used 1.4GB of data at this point in time when their same app and operating system (Android 12) only adds up to 1GB. There's a 40% difference in usage and so a 40% increase in cost. A quick search on the internet and this appears to be a common issue with them. They are defrauding customers across they're multi million person user base. If you're a firm that charges customers based on a meter, one would expect that it has to be a working meter and one that ties out to itself, which is not the case here.
Business Response
Date: 08/25/2022
Hello *******,

We apologize for any frustration you may be experiencing as a result of Google products or support.

For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

To get in touch with our Google Fi team directly, please contact us via this page: *****************************************************

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
******
Google Support Team
Initial Complaint
Date:08/24/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was unable to be approved for google ** services for unknown reason and my credit score is over 711 with Experian.. google wouldn't give me a reason why or send me a letter of why.. it could be the fraud alert and told me call the credit bureau which I did and I don't have any negative information or anything bad on my credit file
Business Response
Date: 08/30/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp

Regards,
BBB Core Team
Initial Complaint
Date:08/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nature of my dispute is GOOGLE continues to harass my business everyday multiple times a day. I've spoke to them on many occasions asking them to please stop calling, put me on do not call list and their agents laugh and call even more disrupting my clients and tying up my business lines with harassing calls. This has been going on for more than a year! I do not know how to get them to stop I report them, emailed, sent chat and it just gets worse. I need help to stop them from harassing my business at this point they are doing it on purpose. Waiting on line for 5 hrs to not then speak to an agent but they can call multiple times a day from several different number. I block them and they find other numbers to use. I've lost business due to this! The only way I know it's a customer is if they text me. My clients will not longer call because of this. Please help! I want them to stop contacting my business.
Business Response
Date: 08/25/2022
Hello ******,

We apologize for any frustration you may be experiencing.

These calls sound like a common scam, claiming to be Google Business support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below:
************************************************************************

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
******
Google Support Team
Initial Complaint
Date:08/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Using a service called workspace and I had a broad array of issues that never got resolved with it. When I asked to speak to a manager they still did not want to escalate the issue so now I am stuck with a product that doesn't fully work but I'm still charged a monthly fee for it. They refused to discuss the matter over the phone which caused me 2 to 3 hours of time wasted over chat which didn't resolve the problem. The entire scenario was just insane. Not sure why common sense doesn't get used in scenarios where you can't quickly resolve something. Who do you know that has time to chat with someone for 3 hours about something and not get a solve for it?
Business Response
Date: 08/25/2022
Hello *****,

We apologize for any frustration you may be experiencing as a result of Google products or support.

For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below:
*****************************************************************

To get in touch with our Google Workspace Support Team:
*************************************************************************************************

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
******
Google Support Team
Initial Complaint
Date:08/24/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to say that Google has thousands of games on their platform that offer cash prizes. When you play the game you have to watch hundreds of ads and they collect money on people watching those ads but when it comes down to you cashing out you do not get a damn penny. This has to be some kind of fraud and should be illegal. I have flagged a lot of these games and reported them to Google for it being fraudulent and Google has done nothing. I have won over 100000 and have been paid nothing. I believe Google permits these games because the game creators have to pay Google to use their platform, and I am holding Google responsible because they have ignored every flag I have made. I will be suing Google for the 100000 I have won. I am attaching one example of the many that I have.
Business Response
Date: 09/23/2022
Business Response /* (1000, 5, 2022/08/30) */
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at****************************

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: *****************************************************hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
**********************************************************

Regards,
*** Core Team

Consumer Response /* (-5, 6, 2022/09/04) */
***Document Attached***
Here are a few

Consumer Response /* (-5, 7, 2022/09/04) */
***Document Attached***
This is called fraud!!!!

Consumer Response /* (3000, 9, 2022/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted Google over and over there is not an issue purchasing an app from the Play Store they issue a hand is I download games from the Play Store these games inside the Play Store offer cash prizes*************************** for completing certain levels I have attached in the *** form the screenshots of the awards that I have made and nothing has been paid out I have contacted Google in Google over and over with no success about this it's ridiculous that you're not even understanding what I'm trying to say if you want to contact me call me ************ because I want my money

Business Response /* (4000, 11, 2022/09/12) */
Google has further reviewed the case. We understand you are inquiring about fraudulent practices made from an app. Unfortunately, Google is unable to provide compensation for this case.

Before making any purchase on Play, the user agreed to Google Play's terms of service which states that,
"Each time that you purchase Content, you enter into a separate sale contract:
(f) with the Provider of the Content you have purchased (in the case of App Sales)."
For ******* Apps purchased on Play, the Developer is the seller of its app and its app's contents on Play. Thus, the developer is responsible for delivering such content and making sure that it works as intended, and providing refunds in accordance with their policies.

TOS: *********************************************

We take the way developers treat people very seriously and if someone believes a developer has violated the Google Play Developer Distribution Agreement or Developer Program Policies we encourage them to report this to our content teams using the information found in our Help Center here: ************************************************************************************

Consumer Response /* (4200, 13, 2022/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will see Google in small claims court.

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