Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,043 total complaints in the last 3 years.
3,262 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/24/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google to didn't take out the correct payment amount so despite thinking they did I find out they didn't and they blocked the service and in the process blocked my other service with another cell provider that is not them and refuse to remove the block from my phone or cancel the service I had both provider installed on my cell as dual sim card.
Business Response
Date: 09/07/2022
Business Response /* (1000, 5, 2022/07/26) */
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Fi team directly, please contact us via this page: https://support.google.com/fi/gethelp

Reagrds,
BBB Core Team

Consumer Response /* (3000, 7, 2022/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This doesn't solve anything same as there customer service did before. I basically have had my phone taken hostage for a mistake on ya end and need a sure fire way to guarantee that I can pay ya the amount needed so everything fixed properly and this doesn't happen again.

Your Google Fi Support Inquiry: Case ID*****************

Business Response /* (4000, 9, 2022/08/15) */
Hello BBB Team,

Thank you for bringing the user's issue to our attention. We have reviewed their case and we see that their bank declined the user's payment. As per Google Fi policy, the user has 3 days to pay this bill. After that date, then their service goes into partial suspension. If the bill remains unpaid after 18 days, then the user's account will be suspended which means they have no service.

At this time, the user's service is suspended until they make a payment to bring the account current. The user can see the correct amount that is due by going to pay.google.com, click on Subscriptions, then click on Google Fi, Manage. Please note that the most current information for user's Google Fi subscription billing can be found here.

We recommend that the user contact the other carrier to investigate the issue with that product.

We ask that the BBB close this complaint.

Thank you,
The Google Fi Support Team
Initial Complaint
Date:07/24/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 11 I shipped the Pixel 6 Pro **************************************************** for repair ***********. On April 26, I contacted live chat CASE: *************** to inquire about the status of the repair, and they directed me to contact the carrier. ***** claim ********** was opened. On May 27, I contacted the live chat CASE: *************** again to inquire about the location of my phone and why it takes nearly two months to repair it, and they basically said they don't know where the phone is and that I should deal with the carrier myself. I'm on my fourth month of waiting for the phone I sent for "repair." They most likely lost it and refuse to admit it, so I doubt I'll ever see my phone again. I'm hoping that my report here will compel them to act, but if not, it will serve as a warning to others not to trust them with legally bought items, or you may never see them again, as I did. Terrible company and support.

*********************************************************************************
Business Response
Date: 07/26/2022
Business Response /* (1000, 5, 2022/07/26) */
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at****************************

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Pixel team directly, please contact us via this page: ***********************************************************

Regards,
*******
The *** Core Team

Consumer Response /* (3000, 7, 2022/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,

********************************************* I already mentioned it before.

Business Response /* (4000, 9, 2022/08/09) */
Hi there,

Thanks for bringing this to our attention. I'll reach out to the customer in case *************** and will loop back here once I have come to a resolution.

All the best,
*****

Consumer Response /* (4200, 11, 2022/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They told me they sent the replacement product, however, i didn't received anything.

Business Response /* (4000, 21, 2022/09/16) */
Hi,

Thank you for bringing this issue to our attention. I will reach out to the customer in Case 3-************* and keep you updated here. I will close the loop when we come to a resolution.

Regards,
Meet
Initial Complaint
Date:07/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting over 3 months for refunds to my account for purchases that I didn't receive and purchases that where charged twice to my account. I have sent numerous emails and Google Play support has stopped responding to my emails
Two of the refunds show up on my account as still being processed this has been since the end of April
Google play told me to contact the developer for the refunds but Product Madness sent me an email that they couldn't refund me the charges as Google Play notified Product Madness that they had already refunded me the charges however Google Play has not refunded the charges to my account
Business Response
Date: 08/12/2022
Business Response /* (1000, 5, 2022/07/26) */
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: https://support.google.com/googleplay/answer/*************
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
***********************************************************
Regards,
Bhargav
The BBB Core Team
Initial Complaint
Date:07/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google fraudulently reports that my password a incorrect. They then take my password as valid and I pass authentication on my phone as well, but Google fails to give me access in clear bad faith. They also fail to provide any good faith support, and operate in clear bad faith because they do not allow you to get support unless you are logged in. They are operating in clear bad faith, which means they are failing to comply with their own terms if agreement, rendering it thanks and void.
Business Response
Date: 07/26/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

"For Account Recovery issues, we recommend checking 'Tips to complete Account Recovery steps' (*******************************************accounts/answer/7299973) for help.
If your account is disabled please go to this page: *******************************************accounts/contact/disabled2"

Regards,
*******
The BBB Core Team
Initial Complaint
Date:07/23/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Stadia gaming controller purchased from the Google Online Store have malfunctioned. It is still under the 1 yr warranty. I filed a claim with Google support and they agree to replace it with a functional unit. They are unable to fulfill the replacement procedure due to a system issue within the Google support system. They have escalated to higher tier support, but so far they are unable to issue the replacement either. There is no ETA to resolve this, and I propose they allow me to return the unit to a physical Google store for a replacement. And they said this is not possible. Below is the information I submitted with Google for the warranty claim: Claim filed: 7/13/2021 Case ID ********************** # GS.7104-3095-9828 S/N of Stadia Controller: 9B19OYCAC6LZZP or 9B190YCAC6LZZP. I can't tell if the 5th digit is the letter 'O' or the number '0'. Desired Outcome: Google to fulfill the warranty agreement, and send me a replacement Stadia gaming controller to replace the malfunctioning unit. Attached is my purchase receipt, and warranty policy.
Business Response
Date: 07/26/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Nest/Stadia team directly, please contact us via this page: *******************************************googlenest/gethelp

Regards,
Bharagv
The BBB Core Team
Customer Answer
Date: 08/01/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The was shared in the original complaint. It is Case ID *****************. I did finally get a response on 7/27/22 on return/replacement instructions, which I've followed. I've mailed back the damaged Stadia controller. As soon as I get my replacement controller, we can close this complaint. Thanks.
Customer Answer
Date: 08/05/2022
Please close this complaint. I've received my replacement controller as of today 8/8/2022. This resolved my issue. Thank you.
Initial Complaint
Date:07/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a holistic physician of over 41 years. Google has posted a fake review on their site. I never saw this patient his name is *************************** and I reported it to them but they are unwilling to remove it. In their policy it says that they will not post fake information, reviews especially toward a doctor. However, I reported to them this was not a patient of mine and they continue to put it on their site. It is clearly against their policy that they post on the internet.
Business Response
Date: 07/26/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google My Business team directly, please contact here: *******************************************business/#topic=*******&contact=1 Please remember to provide the email that owns or manages the *** page

Regards,
*******
The BBB Core Team
Customer Answer
Date: 08/01/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already reached out to them two different times. They keep telling me it is within their policy yet I read their policy and it says that they do not post fake reviews. Also reviews of customers that never came to the business which is the case here. I want them to remove that review they should be able to do that.
Customer Answer
Date: 08/01/2022
Hello the Google case number is 1-8108000032261. I read Google standards of review and this person is definitely violating their standards this person was never a patient of my nor did he have a patient experience at my business therefore he cannot review me.
Customer Answer
Date: 08/14/2022
***Document Attached***
This is a review on Google, this is a non-customer. I never treated this patient.
See Attachment/File: Screenshot_20220814-091146.png
Business Response
Date: 08/17/2022
Hello,

Thanks for reaching out. After looking at the review and investigating its sources, we've determined that it does not violate our review guidelines, available here: ***********************

Keep in mind, users are not required to use a real name when leaving reviews, so you may not recognize the name. We see you've responded to the review already, which is great! Responding to reviews can help future customers see your approach to customer service and know that you actively reach out to resolve any issues.

For more information about how to manage reviews on your business profile, check out this article: ***********************

Kind regards,

The Google Business Profile Support Team
Customer Answer
Date: 08/24/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this because this person was not a patient of mine. He is not using an alias name. He is on ******** I'm in closing a picture of his page. With photos. This person never came to my office or had an experience in my office. This review needs to be removed according to google policies they do not post fake reviews, and fake engagement. They are not follow following their policy.
See Attachment/File: Screenshot_20220814-091146.png
Customer Answer
Date: 08/24/2022
***Document Attached***
This is the ******** page of the person posting a fake review.
See Attachment/File: Screenshot_20220824-222625.png
Initial Complaint
Date:07/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google has locked me out of my account and will not let me back in without a document from my bank stating they are reversing a chargeback.The transaction in question happened on 1/6/2022. I filed a dispute with my bank on 1/7/2022 and the dispute was found in my favor.My account was not locked by Google when the dispute occurred in January but was just locked 2 weeks ago. I've talked to my bank and they told me the only way a chargeback would be assessed to Google and the transaction refunded to me was if good agreed to the chargeback. Now 5 months later Google is trying to get me to reverse the chargeback they agreed to.Do I have any leg to stand on? My bank won't provide me documentation of their communication with good at the time of the dispute without a subpoena. And Google won't share any of that information nor will they even review the actual case in question in full detail.I need my access to my Google pay account for my job and this issue has been a giant toss around for 2 weeks now.
Business Response
Date: 07/26/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

"For Account Recovery issues, we recommend checking 'Tips to complete Account Recovery steps' (*******************************************accounts/answer/7299973) for help.
If your account is disabled please go to this page: *******************************************accounts/contact/disabled2"

Regards,
*******
The BBB Core Team
Initial Complaint
Date:07/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Pixel 5A devices stopped working. The customer support couldn't offer much help and sent me a refurbished Pixel 5A instead of a new one. The refurbished device came after 5 days and it was rooted. Because it was rooted I cannot use functionality like Google Pay. I reached the support they could not offer me a solution and left the issue. I am really frustrated with the customer support.
Business Response
Date: 08/26/2022
Business Response /* (1000, 5, 2022/07/25) */
Hi ******,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Pixel team directly, please contact us via this page: https://support.google.com/pixelphone/gethelp

Thanks,
Theresa
The BBB Core Team

Consumer Response /* (3000, 7, 2022/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi *******,

I have already contacted Pixel Team twice who were unfortunately unhelpful twice. Here is the Google Support Inquiry: Case ID**************** for the same.

I am pleading for a compensation for the inconvenience caused which has ruined my last 3 weeks chasing you guys and has caused a lot of trouble to me personally.

I really would want to have this fixed as soon as possible and would want a new Pixel 6A with the Pixel Buds in exchange of a rooted refurbished device offered.

I repeat new Pixel 6A with the Pixel Buds in exchange of a rooted refurbished device offered.

Thank you,
****** Palve

Business Response /* (4000, 9, 2022/08/04) */
Hi,

Thank you for bringing this issue to our attention. I will reach out to the customer in Case
*************** and keep you updated here. I will close the loop when we come to a resolution.

Regards,
Meet
Initial Complaint
Date:07/22/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* have issue a strike on my channel for Hate Speech for a video which I have provide the entire transcript for and it is of a news clip that has been translated in to English via subtitles and has no form of Hate Speech Nor Does It Imply Or Promotes Hate Or Inappropriate Speech.******* is not a private company considering it is the new public square, not to mention the billions in subsidiaries tax incentivesbreaks which is footed by the American people people of other nations as well!******* is continuing to use vague and Inappropriate guideline strikes/violations to stop creators from making real content and it is well known in our community that ******* uses the "Hate Speech" guideline the most to remove content & to punish creators!worse of all they use these false pretenses to permanently remove complete libraries of creators content and their complete channel is banned and deleted no matter if it is a new channel or a channel that has been well established.******* is now owned by Google they still do not have a way to contact someone concerning these moderators unlimited decision making power, if they issue a violation and you as the creator ask to be told how exactly your content violats the terms of service and even if us as the creator provides evidence to the contrary ******* still allows the moderator to decide!If you why this decision is being made or for them to at a minimum to provide a timestamp of when the violation occurred, is apparently asking to much from a trillion dollar company.Instead ******* allows an automated system to decide even when a Creator asks for a supervisor to get involved or for the issue to be manually reviewed!One will still will receive the automatic response that your content allegedlyViolates our (*******Google) Hate Speech Terms of serviceeven when evidence is provided proving other wise, they don't just disregard it they completely ignore it.
Business Response
Date: 07/26/2022
Hi,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: ************************************************************************************************
The BBB Core Team
Customer Answer
Date: 08/01/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a response nor does it address any of the questions or legitimate concerns brought up.

The automatic responses that were provided above did not make it to where I could contact someone directly nor did it provide any other channel of communication that isn't already available.

Keep up the censorship because y'all day will come one day, hopefully sooner rather than later
Business Response
Date: 08/10/2022
Hello,

Thank you for reaching out with your concerns.

We have reviewed the videos you appealed and determined that they are in violation of our Community Guidelines.

******* is a platform for free expression of all sorts and we take great care when we enforce our policies. While we try to allow as much content as possible, hate speech is not allowed on ******** We remove content promoting violence or hatred against individuals or groups based on any of the following attributes: age, caste, disability, ethnicity, gender identity, nationality, race, immigration status, religion, sex/gender, sexual orientation, victims of a major violent event and their kin, or veteran status.

Upon review, we have removed the videos per our Hate Speech policies as they contain content that alleges the superiority of a group over those with any of the attributes noted above to justify violence, discrimination, segregation, or exclusion.

For further information, please visit our ************ *****************************************************************************************

Sincerely,
The ******* Team
Customer Answer
Date: 08/19/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Yet again another automated response sent, please do provide time stamps of when any of the listed transpired,

"hate, age, caste, disability, ethnicity, gender identity, nationality, race, immigration status, religion, sex/gender, sexual orientation, victims of a major violent event and their kin, or veteran status"

No violations happened on any of the videos other then the one with ***********************************, since a video of him reading the ********* Own documents on Covid is now considered "Medical Misinformation"

But back to the main issue at hand, that is my channel being issues strikes then removed with no factual violations other then my content being Pro-Russian.

It is never to let to admits one is wrong and correct the mistakes one has made but to keep backing up your content moderators when they allow their own biases & personal feelings to dictate what is acceptable & what isn't, is not the American way.

Then again it could be Google's feelings dictating how content is removed, just know every good thing must come to an end one day and with the amount of censorship going on with your company will decide your future in our American society.

I look forward to another automated and more trash responses with no form of evidence to back up any of the "community Policy violations" issued to me.
Initial Complaint
Date:07/22/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received several emails from google fiber service stating that I needed to update my payment method. I reentered the same payment method thinking it should go through. I immediately got an email stating that it did not go though. I then added a new payment method. My new payment was charged $70 which was okay but the original payment method was also charged $140 . $70 twice. I was refunded one charge of $70 but was told I could not get a refund of the second charge of $70. I spoke with a Manager named ***** at 2:18 pm CST on Friday 7/22/22. I would like my second charge of $70 refunded back to me. ***** refused to let me speak with anyone else regarding this matter.
Business Response
Date: 07/25/2022
Hi ******,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Fiber team directly, please contact us via this page:
*******************************************fiber/answer/2457687?visit_id=*****************************&rd=1#zippy=%2Cadditional-contact-options

Thanks,
*******
The BBB Core Team
Customer Answer
Date: 07/29/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I was informed by a manager Named ***** that I could not speak with another supervisor, nor was he going to transfer me to anyone else. This person was very unprofessional nor was he Knowledgeable of my account information. He provided me with incorrect information that was even more frustrating than dealing with the original issue. He made accusations towards me that were untrue and my experience was one of the worst customer service experience that I have ever encountered. I want someone to call me regarding my issue and experience.
Business Response
Date: 08/16/2022
Hello,

Your issue has been escalated to the best experts possible for further investigation.

Our specialists are currently working on this case and should provide an update as soon as they have some new information.

We ask the BBB to provide us more time while we work for a solution.

Your patience is appreciated while we work for a solution.

Regards,
******
BBB Core Team
Customer Answer
Date: 08/18/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
My issue has been resolved.

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