Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,051 total complaints in the last 3 years.
3,262 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These people pretend to offer a free service but keep trying to extract my credit information. Yet they keep dropping my contact information and freeze up continuously. Why in the world would I even bother or subscribe when they are so incompetent? They drop their configuration of my account ***** couple of days, and then I end up trying to re-enter my information for an hour at a time. They should be paying me for my time at this rate.The keep changing their configuration as well so that I am repeatedly tricked into "selecting" ads, not contact. Why would I even bother subscribing? They are idiots.
Business Response
Date: 07/14/2022
Hello *******,

We have carefully reviewed your complaint and are unable to determine the specific Google product that you are experiencing issues with.

We are willing to assist you further, however we would need more information to route your case to the appropriate team so that they can look into this ASAP.

Here's what we need:

-What is the Google product that you are experiencing issues with?
-Any previous case ID with ********************** Support that you could provide?
-Any other information that could help has to investigate this case.

Please note, our teams and resources are unable to assist with products and services not own or offered by Google LLC.

Once we receive this information, we should be able to assist you further.

Regards,
******
BBB Core Team
Customer Answer
Date: 07/14/2022
I complained to the *************************** in ******** about this. They contacted ************ and *********** lied, stating that the problem was my father's breakers being tripped.

This was absolutely a lie. A bald-faced lie.

*********** is not a companby who can be trusted.'

Customer Answer
Date: 07/14/2022
Recently I complained to about a power outage that left my father without power for over ******************************************************** on I471. I complained to my two congressional senators, and my house of representatives rep, and the BBB and *** in ********.

Within an hour of making these complaints, my father's power was miraculously restored.
Yet today the *** in ******** told me that *********** claimed that the problem was that my father's breakers were thrown, so it was his fault, a 90 year old man with an oxygen concentrator that needs power to operate.

*********** hung up on me when I talked to them initially.

They then lied to the *** in ********. My father's breakers in ************* were not thrown. *********** simply screwed up.

I complained to the *************************** in ******** about this. They contacted ***********, and *********** lied, stating that the problem was my father's breakers being tripped.

This was absolutely a lie. A bald-faced lie.

*********** is not a companby who can be trusted.'

Why is ******** doing business with these horrible people? Why is the *** standing up for *********** despite legitimate criticism/complaints?

This a disreputable and horrible corporation. They do not deserve being given a "pass" by the ************************. They are going to get people killed.
Initial Complaint
Date:07/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for Google FI service in Nov 2019, and used it while I travelled oversea. But Google stopped my service in Sep 2020 without any prior notice, but continued to charge me from Oct 2020 til May 2022 when I called Google FI customer service.

I would like Google to refund me the changes (totally $485.1) on my account for the service that Google had stopped providing.
Business Response
Date: 08/19/2022
Business Response /* (1000, 5, 2022/07/14) */
Hi *******,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://*******************

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Fi team directly, please contact us via this page: https://******************************
Thanks,
Theresa
The BBB Core Team

Consumer Response /* (3000, 7, 2022/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already contacted Google Fi Support (Google Fi Support Inquiry ***************), and asked why why they stopped my Fi service but continued to charge me. They ignored my question and insisted that I should have "paused" the service to avoid being charged. The fact of the matter is the service was already STOPPED by Google, therefore there was NO active service for me to "pause".

The current status is Google refuses to explain why they continued to charge me for the service they has stopped to offer, and refused to refund these charges.

Business Response /* (4000, 9, 2022/08/02) */
Hello BBB Team,

We thank the customer for providing us with this information. The customer's issue is resolved and thus no further action is required. We ask that the BBB close this case.

Thank you,
The Google Fi Support Team
Initial Complaint
Date:07/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 6th my pastor ********************* purchased a vanilla **** gift card in the amount of $125.00. After receiving gift card I gave the card to my ******* pack. She was using the card to send money through her google pay app. After adding her card within minutes several google play store transactions appeared. 7 of them for 12 dollars at 84 total. I contacted vanilla they said to contact google contacted google and filed a claim called vanilla back filed a claim. Google says they didn't suspect fraud. They didn't do a good enough investigation because the person that bought the vanilla card also had issues with there **** credit card where purchases where made in ******** and we live in ********. They canceled and voided there card and reported fraud also. My girlfriend as mentioned before is a victim of identity theft due to an leak in information this year through insurance company. I need help as this was our only money and now I'm struggling to help my family
Business Response
Date: 07/14/2022
Hello ******,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

For information on reporting Gift Card Scams or other abuse, please visit this page:
******************************************************************************************

Important: Our Play Gift Card Refund Policy applies only to gifts of Google Play credit or Google Play Books purchased through Google. If your gift was purchased through a third-party retailer, contact the retailer for refund information.

For refund requests please contact us here: ******************************************************************************************

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
******
Google Support Team
Customer Answer
Date: 07/20/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
This message is not from a google person. This is an automated message given to 100s of cases. This has nothing to do with a google gift card. It has everything to do with a vanilla gift card in which was unauthorized to be used and was used for google products. This solves nothing as I have went through all the proper channels and nothing has been done in accurate form. Attached was the case and case file. These big corporations need to stop using us little people as pawns and investigate the actual work of there employers. My kids have had 84 dollars taken from them in which was to provide wipes diapers and the little bit of food we could gather. Do your job and stop these scams with your product and help my family recover the money that was stolen from us!!!here is the case number again in the attached photo along with everything else!
See Attachment/File: A6BAD7F0-38FA-4AFF-9A1F-C41038C663AD
Business Response
Date: 07/27/2022
We're still investigating. Reached out to the customer.
Customer Answer
Date: 08/01/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm waiting on a response from both to resolve this issue
Customer Answer
Date: 08/01/2022
We are a victim of theft of our money used for google play it's clear as a day the transaction timeline is a matter of 2-3 minutes apart. Why can't a google personnel call us? Why is it taking over a month to resolve . Why can't they ******************* the google account that used this money cause we didn't . Cost us on the rise and we can't afford nothing. That money that was taken cause a deeper hole for us. And the google worker that reached out was no help with nothing because our money was used on your guys app. Therefore you should be refunding the money back to uss
Business Response
Date: 08/26/2022
We have reached out to the user for further information
Customer Answer
Date: 09/08/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't feel they have done there research I've been out of this money for multiple months now. Too not track these payments and see that it was fraud is unjust. I have iPhone I don't use google play store this is the rich stealing from the Poor when it comes to these ***********************.
Business Response
Date: 09/23/2022
Google has further reviewed your request and is unable to provide you compensation. We recommend reaching out to the company who issued the gift card for further assistance.
Initial Complaint
Date:07/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to resolve this issue of 3 separate Google Play egift cards not working for almost four months now. I purchased the gift cards of $25, $25 and $30 at recognized and legitimate retailers (two from the world's largest retailer).Yet, after several phone calls, dozens of emails and continual assurance that my account was fine and the gift cards would work, they still don't. I asked Google several times to simply issue me an $80 credit and deactivate the gift cards, as that would represent no loss for them. The only response I have ever received (even after the case was supposedly "escalated" several times) is boilerplate language telling me my account is clear and to fill out a form about the details of each gift card. Which I've done more than a dozen times now, only to receive an auto response each time that the gift card is "not eligible for appeal" totally contradicting what Google agents have told me and starting the cycle all over again.Given these facts, I expect no less than $80 in USABLE Google Play credit. And, maybe an explanation on how one of the world's largest companies cannot or will not fix an issue which thousands of people are complaining about.
Business Response
Date: 07/14/2022
Hi *******,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
*******************************************googleplay/answer/9057338?hl=en

Thanks,
*******
The BBB Core Team
Customer Answer
Date: 07/23/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Please see some of the case numbers included in attachment. You should also be able to see the entire chains of correspondence and details/numbers just by looking at the Google Account and support history for ********************.
See Attachment/File: Screenshot_20220524-212607
Business Response
Date: 07/29/2022
We're still investigating. Reached out to the customer.
Customer Answer
Date: 08/19/2022
Not resolved
Customer Answer
Date: 08/25/2022
This case has not been resolved.
Business Response
Date: 09/19/2022
Our team has done their due diligence in this matter of investigation. Google's terms are clear on refunds when it comes to Play gift cards. *********************************************************
We recommend that the customer contact the retailer.
Initial Complaint
Date:07/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Billed twice for one month of ******************* When I try to contact them, they want to charge me a fee to talk to someone. I don't want to pay them to correct their mistake.
Business Response
Date: 07/26/2022
Hello ********,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If you have already reached out through our Google Support channels, we ask that you please share your existing Case ID(s), so that we may further investigate.

To get in touch with our ********** team directly, please contact us via this page: *******************************************youtubetv?hl=en#topic=7071745

Best,
******
Google Support Team
Initial Complaint
Date:07/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google seems to be disregarding users privacy settings. I have paused watch history in ******* and confirmed that there is no log of past videos that I have watched (screen shot attached). It is listed on their site that if this option is enabled then videos that are watched will not be used to improve recommendations (screen shot attached). However, Google is directly violating this claim. For example, I had searched a video for crochet and when I logged into ******* later in the day there were at least 16 other recommended videos related to crochet. I have screenshots of my profile showing watch history paused, Google's own support site information about what happens when history is paused and also a screen recording of the number of crochet related videos. If my history is not being logged and tracked then how is ******* able to recommend more videos about my past searches. I have seen this happen multiple times. I still see some videos being recommended for searches I did months ago. If Google is not adhering to such a simple claim then it is scary to think of what they are doing with the vast trove of data they collect.
Business Response
Date: 07/14/2022
Hello *****,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below:
*************************************************************************************************

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
******
Google Support Team
Initial Complaint
Date:07/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We really need help here. We are part of the coordinated blackmailing effort that is targeting restaurants demanding $75 in google play gift cards or else they post one-star reviews. We refuse to negotiate with them and now have over 15 one-star reviews from accounts that are very clearly fake. Here is a link:
****************************************************************************************
Here is the email we received from the blackmailers:
"From: **** *************************************
Date: July 5, 2022 at 4:07:39 AM EDT
To: [email protected]
Subject: good day

Hello. Unfortunately, negative feedback about your establishment has been left by us. And will appear in the future, one review a day. We sincerely apologize for our actions, and would not want to harm your business, but we have no other choice. The fact is that we live in India and see no other way to survive.
We are begging you to send us google play gift card worth $75
You can buy the card directly from PayPal
paypal.com/us/gifts/brands/google-play
Or in any store selling gift cards
We hope that this amount will not be critical for you.
After selling this gift card we can earn approximately $50, which is three weeks of income for one family
Please send the code to the email address******************* and we will immediately stop leaving negative feedback and remove the existing ones.

Once again, we apologize.
____________________

I have reported the reviews and got an automated message saying the reviews are valid. I have appealed the decision and got another email saying the reviews are valid. I have reported the profiles as fraudulent. If anyone actually looked at them they'd see the account were, almost exclusively, just created this week; only have one or two reviews, all of them 1-star; and they somehow managed to post reviews in several restaurants around the country all on the same day, all 1-star, all being targeted by this scam.

Please help with this, thank you! *****
Business Response
Date: 08/01/2022
Business Response /* (1000, 10, 2022/07/15) */
Hello *****,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we can further investigate.

To get in touch with our Google My Business team directly, please contact here: https://support.google.com/business/#topic=4539639&contact=1 Please remember to provide the email that owns or manages the GMB page.

Best,
******
Google Support Team
Initial Complaint
Date:07/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Have YouTube TV . They have locked me out of my account saying I violated policy but will not tell me what specifically and just send me general information. I am trying to cancel my service and they will not let me. They have charged me for the last 3 months for a service that I am not receiving at this time. I have sent over a dozen emails and can not get anyone to respond on how I can cancel my service. Thank you for any assistance. *****
Business Response
Date: 08/09/2022
Business Response /* (1000, 5, 2022/07/13) */
Hi *****,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our YouTube TV team directly, please contact us via this page: https://support.google.com/youtubetv?hl=en#topic=7071745.

Thanks,
*******
The BBB Core Team

Consumer Response /* (3000, 7, 2022/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried those options several times and only get back standard responses. Please refer to policy via this link is all they do. I am being changed from a product that they are not providing. Over $200 and counting. They have locked me out and I have no way to cancel the service. I continue to ask them to please stop changing me to no avail. So I do not on any terms accept their standard response. Thanks *****.

Business Response /* (4000, 9, 2022/07/28) */
Hello *****,

Thanks so much for getting in contact with us and we're so sorry to hear about the charge you're still getting despite not being able to access your account.

A support agent should be reaching out to you via email to provide an update and ensure that your issue gets resolved.

We look forward to helping resolve this.

Regards,
The YouTube Team

Consumer Response /* (2000, 11, 2022/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved my issues.
Initial Complaint
Date:07/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I switched to Google ** mobile services on June 10th from ******* and during the check out filled out the information about the trade-in for my old phone. Everything went fine and I got promised a $37 refund for the phone after filling out the information. I'm now being told that my trade-in information was never added to my check-out, even so all the information was there when I ordered my new phone and filled out the switch information, and after trying the chat function and phoning google fi, nobody is willing to make any adjustments.All the best,*************************
Business Response
Date: 07/13/2022
Hi ******,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google Fi team directly, please contact us via this page: *******************************************fi/gethelp

Thanks,
*******
The BBB Core Team
Initial Complaint
Date:07/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Just created a Google Ads account, entered all my info including my business credit card.After about 1 hour later, got a warning that my account is suspended:acct #: ************ ********************* with the warning "Your account is suspendedWe've detected suspicious payments in your account."What does this mean? What kind of suspicious payments? I even didn't make any payments yet?Was my card declined? Was the number wrong? What was the issue?This is terribly annoying, upsetting and unprofessional.
Business Response
Date: 07/13/2022
Hello Salesforce,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If you have already reached out through our Google Support channels, we ask that you please share your existing Case ID(s), so that we may further investigate.

To get in touch with our Ads team directly, please contact us via this page: *******************************************google-ads/?hl=en#topic=9803759

Best,
******
Google Support Team
Customer Answer
Date: 07/19/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Please see how Google disrespectfully suspended my account without any reason, and then themselves reactivated my changing nothing. And now you suspended again third time again without any reason. I already contacted the addresses you mentioned, no luck. Your customer support has done a poor job, and couldn't respond properly.

Proof is below: See yourself:

Your Google Ads account ************ has been suspended because we've identified suspicious behavior in the payment activity of your account. (Tue, Jul 12, 3:48 PM)

Hi *******,
Thank you for contacting Google Ads Support. I appreciate your patience while I worked on your issue.
Query: Account: ************ suspended.
Status: We have some good news for you! Our team has reviewed your account based on your detailed appeal and we're happy to let you know that it has been reactivated. Wed, Jul 13, 10:20 AM (6 days ago)

Your payment of $450.00 was applied to Google Ads on Jul 15, 2022. Fri, Jul 15, 5:39 AM

Your account is suspended. Your Google Ads account ************ has been suspended because we've identified suspicious behavior in the payment activity of your account. Fri, Jul 15, 9:50 PM
Business Response
Date: 07/31/2022
Hi,

My name is *****, from the Ads Escalations team. I'm sorry to hear about the trouble you've had.

There's a specific team that reviews suspended accounts. After reviewing your case and taking your feedback into consideration, they've confirmed that your account was and still is in violation of our Google Ads policies.

However, if you believe there's been an error, and that you haven't violated our policy, submit an appeal ************************************************************************************** and explain why. We aim to review your appeal within 5 business days but sometimes it can take longer.

We only reactivate accounts where there's a good reason. Take the time to be detailed, honest, and accurate in your appeal. Learn more about why we suspend accounts and the reasons we take these actions: *******************************************************************

Best,
The Google Ads Team
Customer Answer
Date: 08/10/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
It's already a month Google suspended my account without any reason. During this time I talked to many people, sent emails and had chat sessions.
As of today, none of them could tell me any bit of violation I did, because there is none.
They all say "violation of our Google Ads policies", a vague, general, and cliche statement which shows zero respects to their customers.

And then I put this as a complaint here at BBB assuming their managers can tell me what I did wrong. Was my credit card declined, was there no available credit in my card, was it blocked, what is it?

This is what "*****, from the Ads Escalations team" said to resolve this:

"There's a specific team that reviews suspended accounts. After reviewing your case and taking your feedback into consideration, they've confirmed that your account was and still is in violation of our Google Ads policies."

Do you see any violation specified here? What is it? What did I do wrong?
You suspended my account twice and reactivated yourself two times without me changing anything.
And now, you suspended again while I am in the same condition where you reactivated. Now it's suspended I am beggin these people who have "zero respect" to their customers to reactivate it.

*****, what is it that I violated? If you don't have this information how are you in the "Ads Escalations team"?

Aren't you bothered by my statements sayin that "you can't provide me any violation because there is none" ? If I were you, I would simply step down because of this shame.

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Complaints

Customer Complaints Summary

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